Mews

Title: Senior Manager of Data - Finance (m/f/d) Location: Germany United States Job Description: Can you help us change the world? It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation. We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... About the role First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distill it down to a job description (which we do because this is a job description), it would be this: At Mews, our financial and regulatory data is the backbone of how we close the books, report to investors, satisfy regulators and get IPO‑ready. Right now, that backbone is being tested and we need to make it scalable. We're looking for a Senior Manager of Data - Finance to take ownership of our finance data world: the pipelines, platforms and practices that turn complex operational, RevOps, Financial Services, billing and core finance data into trusted, auditable, decision‑ready insight. If you love taking something complex, high‑stakes and business‑critical and turning it into a calm, well‑run machine, this one's for you. Your mission, should you choose to accept it: - Lead and develop the Finance & Regulatory Data team (analytics/data engineers and a data scientist) across Europe. - Own the strategy, architecture and roadmap for Mews' finance and regulatory data platform. - Prioritise and deliver data projects that support Corporate Finance, FP&A, Financial Systems, FinTech and RevOps. - Raise the bar on data quality, governance, lineage and auditability for all finance and regulatory data. - Partner closely with finance and business leaders to translate needs into clear data solutions and narratives. - Reduce manual, spreadsheet‑driven processes through automation, advanced analytics and ML‑powered insights. ️ You'll be a great fit if you bring a few of the below with you: - Hands‑on data leader with deep experience in large‑scale data infrastructure (Databricks is ideal; Snowflake or similar lakehouse platforms also great). You're comfortable diving into architecture and code, even if you're not shipping every pipeline yourself. - Proven experience in finance‑heavy, regulated or complex environments (SaaS with a strong finance lens is a big plus). - Strong instincts for control, auditability, lineage and "trust in numbers" - you understand that finance data is different and must be governed accordingly. - A track record of leading small, senior teams through ambiguity and change, and coming out stronger on the other side. - Confident partnering with CFO/Finance leadership and senior tech stakeholders as a true peer. - Leadership style that combines high standards with empathy, clarity and trust - you're direct, but you bring people with you. Nice to have - Experience building or maturing finance data platforms as part of IPO/audit journeys. - Exposure to financial services, payments or other regulated industries. - Experience connecting operational data to financial outcomes (e.g. revenue models, churn prediction, leakage detection). What's in it for you? Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech? That success is powered by our incredible people and supported by the benefits that help them thrive. Global benefits No matter where you're based, you'll enjoy: - Participation in our company share program - Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year) - Unlimited paid holiday (yes, really) - Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy. - Relocation options available after 1 year - Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself - Flexible, hybrid working options - One-off home office setup budget to make your workspace your own - Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available) Local benefits We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are. Because at Mews, growth, balance, and belonging aren't just words, they're how we work. Who is Mews? We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards. Life at Mews That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you. Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team. If our mission, values and Life at Mews sound like your kind of place, we'd love to hear from you! Everyone is welcome at Mews We're an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you're ready to join a global, innovative and exciting community, we'd love to hear from you. One very important note: don't hold back. Even if you don't meet 100% of the criteria listed in this job description, we still encourage you to apply. We believe everyone should have equal access to opportunities and we're committed to providing an inclusive experience, so please let us know if there's anything we can do to support you during the application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We can't wait to hear from you. AI and Hiring at Mews At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts - but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We're building an AI-enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.

Title: Customer Success Associate - German Location: Spain Job Description: Can you help us change the world? It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation. We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... About the role First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distill it down to a job description (which we do because this is a job description), it would be this: The Customer Success Associate (CMA) will support customers as they transition from sales and onboarding to active and successful users of Mews products. The CSA will focus on the SMB segment and smaller groups, operating out of a pool structure with regional CSA and CSM's (Customer Success Manager) where you will engage at scale and utlize AI for automation and to drive product adoption, retention and increase total account value of our customers. Your mission, should you choose to accept it: CSA will operate with the value drivers as a backbone in their daily operations on how to drive success with Mews customers - Guest Experience (ex; Guest Journey, Payment flow, Security) - Increasing Revenue (Revenue Management, Space utilization) - Efficiency (Automation, Time on Tasks) The methodology to execute on the value drivers will follow 3 basic steps, Discover >> Engage >> Adopt, where AI will be your best friend when engaging at scale. - Discover: Review market through whitespace analysis to find opportunities for product adoption and upsell/cross-sell. Use automation to drive customer journey and qualify customers readiness to buy or engage with Mews product and tools. - Engage: Engage at scale (one-to-many) with value drivers as guide via customer journeys, Mews Community, webinars, targeted outreach for product adoption and to host conversations of value when the customer is ready to engage. In ALL engagement the goal will be to create customer value and align on desired outcomes. - Adopt: Ensuring product adoption in relation to the value drivers, to drive increased usage, upsell and retention by closing the discovered opportunities with a desired outcome In addition, you'll… work closely with the onboarding and support teams, preventing churn and acting as a trusted advisor to ensure that every customer has every logical product to maximise the value of these while Additional responsibilities: - Demonstrate strong knowledge of the Mews products and the value that can be derived from these products for customers to reach their goals in association with the value drivers - Guide customers towards proactively identifying blockers which prevent them from getting the most value out of their products and working cross-functionally toward a successful outcome - Working collaboratively across internal teams and effectively communicating customers' needs with relevant product teams You'll be a great fit if you bring a few of the below with you: - Experience working in cross-functional and customer facing role - Experience in a similar role in the SaaS and/or Hospitality industry - Ability to prioritize tasks on value, timeline and interdependency - Creative thinking and analytical skills with the ability to think and respond quickly in front of customers - Ability to grasp technological and business concepts - Experience using Gainsight, Salesforce, Confluence and Slack is a plus - Fluency in English and German What's in it for you? Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech? That success is powered by our incredible people and supported by the benefits that help them thrive. Global benefits No matter where you're based, you'll enjoy: - Participation in our company share program - Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year) - Unlimited paid holiday (yes, really) - Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy. - Relocation options available after 1 year - Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself - Flexible, hybrid working options - One-off home office setup budget to make your workspace your own - Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available) Local benefits We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are. Because at Mews, growth, balance, and belonging aren't just words, they're how we work. Who is Mews? We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards. Life at Mews That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you. Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team. If our mission, values and Life at Mews sound like your kind of place, we'd love to hear from you! Everyone is welcome at Mews We're an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you're ready to join a global, innovative and exciting community, we'd love to hear from you. One very important note: don't hold back. Even if you don't meet 100% of the criteria listed in this job description, we still encourage you to apply. We believe everyone should have equal access to opportunities and we're committed to providing an inclusive experience, so please let us know if there's anything we can do to support you during the application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We can't wait to hear from you. AI and Hiring at Mews At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts - but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We're building an AI-enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.

Title: Customer Onboarding Manager POS - German (9-Month FTC) Location: France Job Description: Can you help us change the world? It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation. We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... About the role First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distill it down to a job description (which we do because this is a job description), it would be this: As our Customer Onboarding Manager (9-month fixed-term contract) you should be a smart, articulate and outgoing individual who loves teaching, training & all things hospitality related. We would prefer if you had some experience in any of the hotel, Restaurant or F&B industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues. You are excited to engage our largest and most important clients in order to test your skills in the large and diverse world of hospitality. You have proven you can manage relationships with smaller clients while ensuring their success and improving their Mews product usage. Or, similar experience in the world of hospitality. Responsibilities: - Leading medium and high value clients, as well as Enterprise Groups of properties through the onboarding process - Conducting training courses on the use of the Mews POS powered by Bizzon for new and existing customers and/or Mews employees - Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process - Develop and maintain training courses via web cast, video and/or our online classroom - Ensuring existing training programs meet and/or exceed customer needs - Coordinating/facilitating ad hoc (online) training sessions during Onboarding process - Consulting hotels proactively on ways to improve usage of the Mews system Required Skills - Fluency in German and English - Higher Education preferably in Hotel Management/F&B Management - Ability to work in a fast-paced company and ready to work both independently or as part of a team - Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels - Ability to take feedback, learn quickly and adapt to new situations - We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key - A genuine interest in innovative software and disruptive tech - Experience with project management, training and onboarding What's in it for you? Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech? That success is powered by our incredible people and supported by the benefits that help them thrive. Global benefits No matter where you're based, you'll enjoy: - Participation in our company share program - Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year) - Unlimited paid holiday (yes, really) - Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy. - Relocation options available after 1 year - Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself - Flexible, hybrid working options - One-off home office setup budget to make your workspace your own - Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available) Local benefits We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are. Because at Mews, growth, balance, and belonging aren't just words, they're how we work. Who is Mews? We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards. Life at Mews That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you. Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team. If our mission, values and Life at Mews sound like your kind of place, we'd love to hear from you! Everyone is welcome at Mews We're an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you're ready to join a global, innovative and exciting community, we'd love to hear from you. One very important note: don't hold back. Even if you don't meet 100% of the criteria listed in this job description, we still encourage you to apply. We believe everyone should have equal access to opportunities and we're committed to providing an inclusive experience, so please let us know if there's anything we can do to support you during the application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We can't wait to hear from you. AI and Hiring at Mews At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts - but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We're building an AI-enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.

Title: Customer Support Analyst - Dutch Speaker Location: Spain United States As a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. It's a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe. Your mission, should you choose to accept it: - Develop an in-depth understanding of Mews' solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products. - Provide exceptional support for customers on technical issues via messaging, email and phone. - Consult with customers proactively on ways to improve usage and efficiency. - Build and retain rapport with appointed "Mews person" at customer sites. - Maintain thorough customer documentation. - Continuously improve internal knowledge base - Leverage Support tooling to document customer issues thoroughly You'll be a great fit if you bring a few of the below with you: - Native or fluent in English and Dutch - Experience working in hotels and/or customer service roles in SaaS - Experience using Property Management Systems is a bonus - Ability to speak other languages fluently is a big advantage! (Spanish, French, Dutch, Italian, German, Swedish) - Ability to take feedback, learn quickly and adapt to new situations - Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels - Willingness to work in shifts as we support our customers around the globe 24/7, Shifts rotation is: Early: 07:00-16:00 Day: 09:00-18:00 Late: 13:00-22:00 What's in it for you? Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech? That success is powered by our incredible people and supported by the benefits that help them thrive. Global benefits No matter where you're based, you'll enjoy: - Participation in our company share program - Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year) - Unlimited paid holiday (yes, really) - Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy. - Relocation options available after 1 year - Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself - Flexible, hybrid working options - One-off home office setup budget to make your workspace your own - Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)

Provide exceptional technical support to customers through various communication channels, develop a deep understanding of product solutions, and proactively consult on improving usage and efficiency to enhance customer satisfaction.