Mews

Role Description The SMB Manager will act as a trusted sales leader in AMER, based on the East Coast, responsible for driving revenue growth, building a market-leading presence in North America, and shaping the overall strategy. The Manager will act on key market opportunities and collaborate closely with marketing and customer success to scale the business effectively. - Revenue Growth & Sales Leadership - Lead and mentor the sales team, ensuring alignment with company objectives and repeatable, predictable revenue growth. - Oversee and manage the day-to-day operations of the SMB sales team and your territory. - Own and drive the revenue target, developing and executing sales strategies to achieve and exceed goals. - AI-Powered Selling - Set the standard for how the team uses AI day to day: account research and pre-call prep, drafting personalised outbound, summarising calls, and surfacing next-best-actions, so reps spend more time selling and less time on admin. - Use AI-assisted pipeline and forecasting tools to pressure-test deal health, spot risk early, and make weekly forecasts more accurate, not just faster. - Coach reps to use conversation intelligence (call recording and analysis) to self-review and improve, and use those insights to make your 1:1s and deal reviews sharper. - Embed responsible, on-brand AI use into the team's playbook, knowing where AI adds genuine leverage and where the human relationship has to lead. - Partner with RevOps and Enablement to test, adopt, and scale new AI tooling, feeding back what works so it becomes part of the repeatable motion. - Customer Focus - Monthly travel as needed across your East Coast territory and to customers and prospects further afield. - Represent Mews at industry events and conferences. - Meet with customers and prospects alongside your team. Qualifications - Experience leading full-cycle SMB sales teams, building outbound pipeline, and converting inbound demand into revenue. - Deep regional expertise and a strong presence in the US market, with established networks across the East Coast. - AI fluency in a sales context: comfortable using AI for prospecting, research, personalised outreach, call summaries, and pipeline analysis, with a clear point of view on where it adds value and how to roll it out to a team without losing the human touch. - A strong commitment to process, consistently upholding SLAs and CRM best practices. - Strategic thinking and cross-functional collaboration skills, with the ability to turn go-to-market strategy into action. - A customer-first mindset and a leadership style rooted in motivation, accountability, and advocacy. - Hospitality or hotel tech experience is required. Requirements - Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. - Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range. - This salary disclosure is provided in compliance with applicable pay transparency legislation. - We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process. - If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process. Benefits - Unlimited paid holiday (yes, really) - Participation in our company share program - Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) - An annual Learning budget of €300 (and more for high performers) to support your development - Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself - A work from anywhere policy with flexibility to work abroad for a few weeks each year - Relocation options, available after one year - Flexible, hybrid working options - A home office setup budget to make your workspace your own and a monthly work-from-home allowance - Claude tokens, so you can automate workflows and build smarter, more efficient ways of working - Additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks.

Role Description We are seeking a driven ERP Product Owner with a strong background in finance and ERP systems to own and optimise our Microsoft Dynamics 365 Business Central platform. You'll be the bridge between cross-functional teams, leveraging your finance expertise to drive automation, improve processes, and deliver a seamless ERP experience that supports our financial and operational goals. Responsibilities - Lead end-to-end ownership of our Business Central ERP, from the integration of external tooling through to the general ledger, ensuring reliability, and compliance with financial best practices. - Drive process automation initiatives within the ERP system to reduce manual workload, increase accuracy, and improve efficiency, aligning with our business objectives for growth and efficiency. - Collaborate closely with internal stakeholder teams e.g. finance, procurement, and operations to gather requirements, define functional specifications, and set development priorities that align with both immediate needs and long-term goals. - Develop and manage a structured product backlog for ERP enhancements, focusing on process improvement, system stability, and alignment with business needs. - Maintain a pulse on ERP trends, emerging best practices, and changes in regulatory requirements that impact ERP processes, particularly in finance and operations. - Define and monitor KPIs to measure the success of ERP initiatives, using data to inform future development and support continuous improvement across finance and operational workflows. Qualifications - Proven experience in product management or product ownership with a strong emphasis on ERP systems, ideally Microsoft Dynamics 365 Business Central. - Demonstrated expertise in finance processes, with a solid understanding of accounting principles, financial reporting, and operational finance workflows. - Strong skills in systems thinking and process automation, with experience driving initiatives that reduce manual tasks and improve system integration. - Exceptional communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders. - Bachelor’s degree in Finance, Business, Computer Science, or a related field; advanced degree preferred. Requirements - Salary Range 1 - United Kingdom: £65,646 — £84,210 GBP - Salary Range 2 - Spain: €53,500 — €84,000 EUR - Salary Range 3 - Ireland: €66,500 — €98,700 EUR - Salary Range 4 - Germany: €71,000 — €98,700 EUR - Salary Range 5 - France: €59,000 — €94,500 EUR Benefits - Unlimited paid holiday (yes, really) - Participation in our company share program - Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) - An annual Learning budget of €300 (and more for high performers) to support your development - Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself - A work from anywhere policy with flexibility to work abroad for a few weeks each year - Relocation options, available after one year - Flexible, hybrid working options - A home office setup budget to make your workspace your own and a monthly work-from-home allowance - Claude tokens, so you can automate workflows and build smarter, more efficient ways of working - Local benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Company Description We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company. We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems. A few things that define how we work: - High autonomy means high responsibility. People are expected to take ownership and drive outcomes. - Change is constant. We’re growing quickly and adapting as we scale. - We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. - AI is an integral part of our processes. We’re motivated to proactively use the technology to seek out better ways of working.

Role Description At Mews, we’re building the future of hospitality. As we scale, our Legal & Compliance function needs to become faster, smarter and more effective without becoming more bureaucratic. We’re hiring a Senior Legal Operations & AI Enablement Lead to help make that happen. This is not a standard legal ops coordinator role. We’re looking for someone with the judgement, technical curiosity and delivery strength to modernise workflows, improve tooling, introduce high-quality AI-enabled ways of working and act as a force multiplier for a lean legal team. You’ll combine legal operations depth with strong legal tech and process design instincts. You’ll help shape a more scalable, data-driven operating model for Legal & Compliance, while improving service delivery, knowledge systems and the way work flows across the function. Your mission, should you choose to accept it: - Redesign legal workflows, intake, triage, prioritisation and routing so the team can operate more effectively at scale. - Own and improve legal tooling, knowledge systems, document workflows and self-service enablement across the function. - Evaluate, implement or optimise CLM and related legal tech, including AI, billing and orchestration tools, to improve speed, consistency and visibility. - Identify and implement practical AI use cases across legal work, including drafting support, knowledge access, contract workflows, intake, reporting and process design. - Partner with the Chief Legal Officer and legal pillar leads on how work should be structured and where it should sit across lawyers, contracts managers, AI-enabled workflows and outside counsel. - Build dashboards, reporting and planning rhythms for legal demand, service levels, spend, risk areas and team priorities. - Own budgets and forecasting for the function, and sharpen outside counsel administration, invoice handling and spend optimisation. - Create scalable templates, playbooks, training materials and working norms for the wider business. - Lead or support transformation projects across Legal, Compliance, Product, Procurement, People and Commercial teams. - Bring order, pace and measurable execution to special projects owned by the CLO organisation. Qualifications - Strong experience in legal operations, legal transformation, legal programme management or a comparable enablement role in a tech, SaaS or fintech environment. - A clear track record of implementing better tooling, workflows and service models rather than simply administering what already exists. - Strong legal tech capability, with evidence of evaluating, implementing or scaling tools that changed how work gets done. - Meaningful experience with CLM implementation, optimisation or ownership, ideally in a scaling in-house environment. - Experience designing or improving processes that work across multiple jurisdictions and stakeholder groups. - Hands-on experience applying AI to workflow design, knowledge management, documentation, reporting or service delivery. - Strong judgement on where automation helps, where human review remains critical and how to build safe adoption habits. - A practical, builder-style mindset with high ownership and a bias to execution. - Strong stakeholder skills and the ability to work effectively with lawyers, operators, finance partners and technical teams. - Comfort in ambiguous, under-structured environments where priorities need to be shaped, not just received. - Attorney training is helpful, but not essential. What matters most is a strong record of building better legal systems, tooling and ways of working. Requirements - Location A = USA - Location B = UK - To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin. Benefits - Unlimited paid holiday (yes, really) - Participation in our company share program - Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) - An annual Learning budget of €300 (and more for high performers) to support your development - Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself - A work from anywhere policy with flexibility to work abroad for a few weeks each year - Relocation options, available after one year - Flexible, hybrid working options - A home office setup budget to make your workspace your own and a monthly work-from-home allowance - Claude tokens, so you can automate workflows and build smarter, more efficient ways of working

Role Description Mews is looking for a senior product counsel to serve as a trusted legal partner to Product, Engineering, Commercial and Compliance as we continue to scale our SaaS and fintech offering in the US and internationally. This is a senior, high-trust role for a lawyer who wants to operate at the centre of product development rather than at the margins. We are looking for someone who is deeply embedded with product teams, shapes strategy and execution in real time, and brings clear legal judgement to complex decisions early enough to influence outcomes. You will support both SaaS and fintech products, with a particular focus on regulated fintech environments. The right person will combine strong product instinct with sound regulatory judgement, and will be comfortable advising on complex financial products across partner-led models, cross-border propositions, regulatory change and supervisory scrutiny. Your mission, should you choose to accept it: - Partner directly with Product and Engineering teams on new products, features, launches and changes - Act as a true product counsel and product champion, helping teams spot and triage issues throughout the design and release lifecycle - Advise on product, fintech, payments and commercial legal questions across Mews’ SaaS and financial services environment - Help teams navigate legal, regulatory and commercial trade-offs early and pragmatically - Draft, review and negotiate a broad mix of commercial, product, partner and regulated-services agreements - Support licensed and regulated products across areas such as payments, embedded finance, money transmission, lending, partner bank models and cross-border expansion - Apply working knowledge of financial crime topics such as AML/BSA, KYC and KYB to product and licensing decisions - Help the business navigate regulatory audits, supervisory expectations and the realities of operating regulated products at scale - Build practical guidance, playbooks, templates and ways of working that help teams move faster without creating unnecessary risk Qualifications - Significant in-house legal experience in technology, SaaS, fintech or another fast-moving, multi-geography environment - Strong evidence of working closely with product teams rather than reviewing work at the end of the process - Fintech and regulatory exposure, ideally in payments, embedded finance, e-money or another licensed setting - Familiarity with licensing structures such as EMI licences in Europe, US MTL frameworks, BaaS models and partner bank relationships - Working knowledge of AML/BSA, KYC, KYB and broader fintech regulatory issues such as money transmission and lending - Strong commercial judgement and a track record of balancing legal risk with business outcomes - A practical, hands-on builder mentality with examples of what you’ve improved, created or operationalised yourself - Comfort operating in ambiguity and helping teams move quickly with good judgement - Strong stakeholder skills and credibility with senior leaders, while still being happy to work at operating-detail level Requirements - Location A = USA - To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin. Benefits - Unlimited paid holiday (yes, really) - Participation in our company share program - Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) - An annual Learning budget of €300 (and more for high performers) to support your development - Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself - A work from anywhere policy with flexibility to work abroad for a few weeks each year - Relocation options, available after one year - Flexible, hybrid working options - A home office setup budget to make your workspace your own and a monthly work-from-home allowance - Claude tokens, so you can automate workflows and build smarter, more efficient ways of working - Additional local benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks.

Role Description Mews is looking for a senior product counsel to serve as a trusted legal partner to Product, Engineering, Commercial and Compliance as we continue to scale our SaaS and fintech offering in the US and internationally. This is a senior, high-trust role for a lawyer who wants to operate at the centre of product development rather than at the margins. You will support both SaaS and fintech products, with a particular focus on regulated fintech environments. The right person will combine strong product instinct with sound regulatory judgement, and will be comfortable advising on complex financial products across partner-led models, cross-border propositions, regulatory change and supervisory scrutiny. Your mission, should you choose to accept it: - Partner directly with Product and Engineering teams on new products, features, launches and changes - Act as a true product counsel and product champion, helping teams spot and triage issues throughout the design and release lifecycle - Advise on product, fintech, payments and commercial legal questions across Mews’ SaaS and financial services environment - Help teams navigate legal, regulatory and commercial trade-offs early and pragmatically - Draft, review and negotiate a broad mix of commercial, product, partner and regulated-services agreements - Support licensed and regulated products across areas such as payments, embedded finance, money transmission, lending, partner bank models and cross-border expansion - Apply working knowledge of financial crime topics such as AML/BSA, KYC and KYB to product and licensing decisions - Help the business navigate regulatory audits, supervisory expectations and the realities of operating regulated products at scale - Build practical guidance, playbooks, templates and ways of working that help teams move faster without creating unnecessary risk Qualifications - Significant in-house legal experience in technology, SaaS, fintech or another fast-moving, multi-geography environment - Strong evidence of working closely with product teams rather than reviewing work at the end of the process - Fintech and regulatory exposure, ideally in payments, embedded finance, e-money or another licensed setting - Familiarity with licensing structures such as EMI licences in Europe, US MTL frameworks, BaaS models and partner bank relationships - Working knowledge of AML/BSA, KYC, KYB and broader fintech regulatory issues such as money transmission and lending - Strong commercial judgement and a track record of balancing legal risk with business outcomes - A practical, hands-on builder mentality with examples of what you’ve improved, created or operationalised yourself - Comfort operating in ambiguity and helping teams move quickly with good judgement - Strong stakeholder skills and credibility with senior leaders, while still being happy to work at operating-detail level Requirements - Location A = USA - Location B = UK Benefits - Unlimited paid holiday (yes, really) - Participation in our company share program - Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) - An annual Learning budget of €300 (and more for high performers) to support your development - Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself - A work from anywhere policy with flexibility to work abroad for a few weeks each year - Relocation options, available after one year - Flexible, hybrid working options - A home office setup budget to make your workspace your own and a monthly work-from-home allowance - Claude tokens, so you can automate workflows and build smarter, more efficient ways of working

Role Description As a Senior Account Executive for our SMB segment in California, you'll own a high-potential territory and play a defining role in how Mews grows in one of the most active independent hotel markets in the US. You'll work directly with hotel owners, GMs, and operators who are actively rethinking how their properties run – helping them move away from legacy systems and adopt technology that was actually built for modern hospitality. California is our #1 Tier 1 state in North America. The independent hotel market here – from wine country and coastal leisure corridors to boutique city properties and AAHOA owner communities – is moving. For the right person, this is an opportunity to build a meaningful book of business in a market Mews is investing heavily in, with full manager support, a strong peer team, and real visibility into North American growth. What a strong week looks like - Running 2+ demos per day with hotel owners and GMs, positioning Mews against legacy systems with a clear, consultative narrative. - Owning your outbound pipeline – average 70% of closed deals self-sourced through in-market activity, association events, and direct outreach. - Executing roadshow days across your territory: pre-booked anchor meetings, route-planned walk-ins, and follow-up the same day. - Managing a pipeline to consistently close $350k+ ARR per year and a 50-day average cycle. - Using AI-assisted pipeline and forecasting tools to pressure-test deal health, spot risk early, and make weekly forecasts more accurate, not just faster. - Embedding responsible, on-brand AI use into the team's playbook, knowing where AI adds genuine leverage and where the human relationship has to lead. - Setting the standard for how you and your team use AI day to day: account research and pre-call prep, drafting personalized outbound, summarizing calls, and surfacing next-best-actions with less time on admin. - Showing up at AAHOA, CHLA, and local hotel council events as a Mews spokesperson in the market. - Logging, forecasting, and iterating in Salesforce with the kind of discipline that makes your pipeline a source of truth, not a guess. Qualifications - You have a track record of closing new business. - You know how to build pipeline from scratch. - You understand the hospitality world and have deep experience in it. - You're already embedded in California. - You know the market, you're willing to travel across it, and you're comfortable becoming a known face in the communities where hotel owners and operators spend their time. Requirements - 4+ years as a full-cycle Account Executive in SaaS, with demonstrated quota attainment. - Background in hospitality tech (PMS, RMS, payments, guest experience platforms) or a deep hospitality career before crossing into SaaS sales. - Familiarity with the California independent hotel landscape – independent properties, leisure and wine country corridors, AAHOA and CHLA owner communities. - Experience selling against top competitors in your space. - Comfortable with a fast-paced, high-velocity SMB motion with strong outbound discipline. - Open to territory travel across CA (Travel throughout year around ~ 25%). Benefits - Uncapped OTE with accelerators above quota. - Company shares – every Mewser is a part-owner. - Unlimited holiday (people actually take it). - Best-in-class parental leave: 6 months fully paid for primary caregivers, 2 months for secondary. - Monthly home-office and healthcare allowances. - Workation policy – work from other countries for a few weeks each year. - Monthly EDGE days: protected time for learning, development, and growth. - A manager who does ride-alongs, invests in messaging, and builds a team that wins together.

Role Description We’re looking for a Director of Engineering to join our team and lead a critical part of our engineering organisation at a pivotal moment for Mews. This is a senior leadership role for someone who can combine technical depth, organisational leadership, and strong product instincts. You’ll help shape the next chapter of our Front of House department, as we work toward a future where Mews: - Recognises guests at scale - Delivers personalised experiences across the journey - Empowers staff with automation and next-best actions - Becomes the CRM of hospitality What You’ll Do - Lead and grow engineering teams through managers and senior individual contributors, creating clarity, accountability, and a high-performance culture. - Partner closely with Product, Design, Data, and other engineering leaders to turn strategy into execution across a complex, cross-product area. - Set engineering direction that balances speed, quality, and long-term scalability. - Raise the bar on engineering excellence, operational health, and delivery rigour. - Help teams ship the capabilities that matter most to our strategy, including areas such as guest recognition, personalised experiences, automation, role-aware workflows, and connected guest journeys. - Drive strong cross-tribe and cross-division collaboration. - Coach leaders to make sound decisions, reduce unnecessary complexity, and build teams that can move fast without collapsing under scale or operational pressure. What Success Looks Like - Building an engineering organisation that can deliver against the core outcomes Front of House is aiming for: - Increasing the share of the guest journey powered by Mews - Improving Guest Lifetime Value - Reducing Time to Serve for staff and guests - Helping teams translate strategy into measurable outcomes, with clearer metrics, better prioritisation, and stronger links between engineering delivery and business impact. Qualifications - Significant experience leading engineering organisations in a modern B2B SaaS, platform, or product company. - A track record of leading through scale, ambiguity, and change. - Strong technical judgment with the ability to guide architecture, quality, and execution. - Experience building healthy organisations through other leaders, including coaching engineering managers and senior engineers. - The ability to partner deeply with Product and Design. - A bias for clarity, pragmatism, and high standards. - Confidence making hard trade-offs: knowing when to simplify, when to invest, and how to keep teams focused on the most important outcomes. Why This Role Matters This role is an opportunity to lead at the intersection of technology, customer experience, and commercial impact, and to shape the engineering organisation that brings that vision to life. Pay Transparency at Mews Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range. Pay range for this position: £135,000 — £155,000 GBP Benefits - Unlimited paid holiday - Participation in our company share program - Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) - An annual Learning budget of €300 (and more for high performers) - Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself - A work from anywhere policy with flexibility to work abroad for a few weeks each year - Relocation options, available after one year - Flexible, hybrid working options - A home office setup budget and a monthly work-from-home allowance - Claude tokens for automating workflows Life at Mews We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products, and a more welcoming company. - High autonomy means high responsibility. - Change is constant; teams, processes, and priorities continue to evolve. - We’re remote-first, not relationship-free; strong relationships matter. - AI is an integral part of our processes to amplify efficiency and productivity. If there's anything we can do to support you during the application process, let us know.

Role Description As a Customer Support Analyst at Mews, you'll be at the heart of our customer experience. You'll help hospitality professionals solve problems, get the most out of our platform, and ensure they feel supported every step of the way. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering exceptional customer experiences. - Your mission, should you choose to accept it: - Support Our Customers - Resolve customer queries across chat, email, and phone channels. - Investigate and troubleshoot product, payments, and integration-related issues. - Deliver clear, accurate, and empathetic support to customers of varying technical abilities. - Take ownership of cases from initial contact through to resolution. - Manage multiple conversations and cases simultaneously while maintaining quality and response standards. - Solve Problems - Apply structured troubleshooting techniques to identify root causes and recommend solutions. - Gather relevant context from customer accounts, workflows, and system configurations to drive effective resolutions. - Recognize patterns and recurring issues and proactively suggest improvements. - Escalate complex cases appropriately while providing clear documentation and investigation findings. - Contribute to Team Success - Share knowledge and document solutions to help improve team effectiveness. - Contribute to maintaining and improving internal and external knowledge bases. - Participate actively in team meetings, coaching sessions, and continuous learning initiatives. - Collaborate with Product, Engineering, Content, and other Customer Experience teams. Qualifications - 1–3 years of experience in a customer-facing support role, ideally within a SaaS, technology, or hospitality technology environment. - Experience supporting customers through multiple channels, including chat, email, and phone. - Experience working in a high-volume environment with service-level targets and performance metrics. - Hospitality or hotel technology experience is a strong advantage. Requirements - Strong troubleshooting and problem-solving skills. - Ability to learn and navigate complex software products and multiple systems. - Familiarity with support tools such as Salesforce, Aircall, Jira, and Confluence. - Understanding of support processes, ticket management, and escalation workflows. - Comfortable using AI-powered tools to improve productivity and customer outcomes. - Excellent verbal and written communication skills. - Ability to explain technical concepts in a simple, customer-friendly way. - Comfortable managing challenging conversations with empathy and professionalism. - Native or fluent English and Gujarati. - Willingness to work in shifts as we support our customers around the globe 24/7. - To be eligible for this position, you must be based in one of the following US states: Arizona, Florida, Georgia, Kansas, Montana, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin. Benefits - Unlimited paid holiday (yes, really) - Participation in our company share program - Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) - An annual Learning budget of €300 (and more for high performers) to support your development - Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself - A work from anywhere policy with flexibility to work abroad for a few weeks each year - Relocation options, available after one year - Flexible, hybrid working options - A home office setup budget to make your workspace your own and a monthly work-from-home allowance - Claude tokens, so you can automate workflows and build smarter, more efficient ways of working

Role Description Long Stays are one of the fastest-growing segments in hospitality. The guests are different, the economics are different, the operational model is different – and the software most hotels use to run them was built for none of it. This role exists to change that. As Director of Product and Engineering, Long Stays, you will own this segment end-to-end: - The Long Stays product vision, strategy and roadmap – across hybrid hospitality operators, student accommodation, aparthotels, coliving and adjacent segments. - The full resident lifecycle as a product capability, including: - Booking and lead-to-lease (monthly booking engine, tenant screening, contracting, guest verification and document collection) - Move-in and onboarding - Billing and payments (recurring billing automation, SEPA and BACS direct debit, deposit lifecycle, invoice delivery, index-linked rent increases) - Revenue management and hybrid inventory yield - Tenant self-service portal - Embedded payments revenue as a shared commercial outcome – working closely with the Fintech division. - Technical direction for the tribe: architecture decisions, engineering standards, system health. - A small team of product builders – setting their context, developing their craft and ensuring they can operate as full teams of 1 on their sub-metrics. - Hiring into the tribe as it grows, with full accountability for calibration and performance. - The tribe's relationship with the rest of the organisation – aligning with other tribes on shared infrastructure, coordinating dependencies and representing Long Stays in leadership forums. Qualifications - Experience in both product leadership and hands-on product building. - Technical depth: ability to engage seriously with engineers on architecture and system design. - Track record in a vertical or segment-specific product context. - Comfort running a small team with high autonomy. - Fluency with AI-assisted workflows. - Strong commercial instincts. - Experience in hospitality, property management, short-term rentals, student accommodation or a similarly operationally intensive sector is a meaningful plus. Requirements - Contribute individually on the highest-leverage problems. - Use AI agents, internal skills and automation as the default way to cover disciplines and speed up delivery. - Build the tribe's context repository: research, decision logs, domain models and tooling. - Define the sub-metrics each builder owns. - Set the craft bar for product thinking, engineering quality, and team communication. Benefits - Unlimited paid holiday. - Participation in our company share program. - Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service). - An annual Learning budget of €300 (and more for high performers). - Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself. - A work from anywhere policy with flexibility to work abroad for a few weeks each year. - Relocation options, available after one year. - Flexible, hybrid working options. - A home office setup budget and a monthly work-from-home allowance. - Claude tokens to automate workflows.

Role Description At Mews, we’re redefining how hospitality works, and that includes rethinking how software gets built. That’s why we’re introducing a new kind of role: the Product Builder. Product Builders are high-agency engineers who don’t just focus on how things get built, they shape what gets built in the first place, taking ownership from idea through to impact and playing a direct role in defining the products our customers experience. As a Product Builder, you will operate at the forefront of this transformation. This is a role for people who transcend conventional engineering tracks – those who blend technical depth, product intuition and organisational leadership to create enduring impact. A Product Builder is someone who thinks in systems, takes initiative, moves fast and creates long-term value by building great products that truly help our customers. You’ll be responsible for identifying, driving and delivering high-leverage product opportunities that span teams and domains. You’ll lead by example in how AI-native products are built, guide strategic direction and act as a multiplier for others in the organization. Your mission, should you choose to accept it: - Take end-to-end ownership of product initiatives - from problem definition to prototype to production - Build rapidly, ship often and iterate based on real feedback - Lead the design and implementation of systems that power: - Product-led growth mechanics - Intelligent onboarding and automation workflows - Multi-property operational tooling and business intelligence - AI-powered Smart Tips and co-pilot product features - Work closely with Product Managers and Designers to stay aligned on direction without being dependent on them for day-to-day execution - Operate as a self-contained unit: making decisions, running experiments and owning delivery - Set a high bar for technical and product quality. You won’t just ship features - you’ll build systems that last and evolve - Mentor Engineers who wish to become Product Builders and other Product Builders to drive adoption of modern development practices - Champion AI-native development across the team - working faster, smarter and with less waste - Make pragmatic use of cloud-native platforms, integrations and managed services to solve problems without reinventing the wheel - Lead the discovery and delivery of complex, cross-cutting initiatives with broad business and customer impact. - Shape product direction in ambiguous areas, working closely with leadership to influence strategic bets and longer-term product vision. - Mentor and enable other Product Builders and Engineers across the company – through pairing, reviews, coaching and hands-on leadership. - Drive best-in-class use of AI tools, rapidly prototyping solutions and scaling promising ideas into robust product experiences. - Establish reusable patterns, frameworks, or services that accelerate the work of other builders and improve overall velocity. - Define and share patterns for effective AI-native development, enabling others, even for non-product builders, to build faster and more effectively. - Represent builder thinking across orgs – evangelizing a culture of experimentation, autonomy and pragmatic problem-solving. Qualifications - 7 years of experience delivering customer-facing software with measurable business outcomes. - Experience as a senior engineer in a product-driven company (startup, founder, or scale-up experience preferred) - Track record of leading large-scale initiatives across functions, systems, or product areas. - Strong product instincts - you care about the problem as much as the implementation - Comfortable defining scope, navigating ambiguity and making trade-offs in real time - Take ownership well beyond your code - into customer outcomes, product success and system sustainability - Experience operating without dedicated Product Managers or Product Designers, or a strong proven ability to do so - Demonstrated ability to define and deliver product strategy without top-down direction. - Consistently lead by example: whether by coaching, elevating team standards, or proactively unblocking others - Recognized as a leader in AI-native development, with a proven ability to evaluate, adopt and scale emerging tools (e.g., agents, orchestration, autonomous testing) across teams. - Expert in and actively working with modern AI development tools, such as: - Claude for rapid code generation and refactoring - Cursor or other AI-native IDEs to boost development speed and insight - Lovable, or similar tools, to prototype flows and gather user feedback fast - Emerging AI agents and workflow automation tools that help reduce friction, test faster and unlock scale - Strong communicator with a history of influencing decision-making at a strategic level. - Recognized internally as a go-to problem solver and mentor, trusted by peers across disciplines Benefits - Unlimited paid holiday (yes, really) - Participation in our company share program - Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) - An annual Learning budget of €300 (and more for high performers) to support your development - Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself - A work from anywhere policy with flexibility to work abroad for a few weeks each year - Relocation options, available after one year - Flexible, hybrid working options - A home office setup budget to make your workspace your own and a monthly work-from-home allowance - Claude tokens, so you can automate workflows and build smarter, more efficient ways of working