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Salesforce Specialist - Sales Cloud

SalesSalesFull TimeRemoteMid LevelTeam 10,001+Since 1996H1B SponsorCompany SiteLinkedIn

Location

Brazil

Posted

53 days ago

Salary

0

Seniority

Mid Level

Job Description

Salesforce Specialist - Sales Cloud

Experian

Role Description Especialista Salesforce com foco em Sales Cloud para atuar na evolução, sustentação e otimização da plataforma Salesforce, apoiando diretamente as áreas comerciais, de tecnologia e negócio na melhoria dos processos de vendas, gestão de oportunidades, produtividade comercial e experiência dos usuários. Essa posição terá papel estratégico na tradução de necessidades de negócio em soluções Salesforce escaláveis, seguras e aderentes às melhores práticas da plataforma. Buscamos uma pessoa com experiência comprovada em Salesforce Sales Cloud, visão consultiva, forte capacidade analítica e habilidade para atuar em ambientes corporativos complexos. O(a) profissional também participará de alinhamentos com times globais da Experian, contribuindo para discussões sobre evolução da plataforma, padronização de soluções, governança e adoção de boas práticas no ecossistema Salesforce. Qualifications - Experiência comprovada com Salesforce Sales Cloud. - Conhecimento sólido dos principais objetos e processos do Sales Cloud, como Lead, Account, Contact, Opportunity, Product, Price Book, Campaign, Quote e Forecast. - Experiência em configuração declarativa da plataforma Salesforce. - Domínio de Flow Builder, regras de validação, approval processes, record types, page layouts, Lightning App Builder, profiles, roles e permission sets. - Experiência com relatórios, dashboards e indicadores comerciais no Salesforce. - Capacidade de entender processos de negócio e propor soluções funcionais dentro da plataforma. - Experiência na documentação de requisitos, desenho de soluções, testes, homologação e sustentação de melhorias. - Conhecimento de boas práticas de governança, segurança, qualidade de dados e ciclo de vida de mudanças em Salesforce. - Boa comunicação para atuação com áreas técnicas, áreas de negócio e stakeholders de diferentes níveis. - Perfil analítico, organizado, colaborativo e orientado à resolução de problemas. Requirements - Conhecimento em Salesforce Service Cloud, incluindo gestão de casos, filas, SLAs, processos de atendimento e visão 360º do cliente. - Inglês intermediário ou avançado para atuação em alinhamentos com times globais da Experian, participação em fóruns de evolução da plataforma e discussões sobre melhores práticas. - Certificação Salesforce Administrator. - Certificação Sales Cloud Consultant. - Certificação Platform App Builder. - Certificação Service Cloud Consultant. - Conhecimento em Apex, SOQL, APIs, Lightning Web Components e integrações Salesforce. - Experiência em empresas de grande porte ou ambientes corporativos com alta complexidade. - Vivência com processos comerciais B2B. - Experiência com metodologias ágeis, como Scrum ou Kanban. - Conhecimento em LGPD, privacidade, segurança da informação e gestão de dados sensíveis. Profile Expected Buscamos uma pessoa com postura consultiva, visão de negócio e capacidade de atuar como ponte entre áreas comerciais, tecnologia e stakeholders estratégicos. O perfil ideal deve combinar domínio funcional de Salesforce Sales Cloud com capacidade de análise, organização, comunicação clara e senso de propriedade. É importante que o(a) profissional consiga propor soluções simples, escaláveis e aderentes às necessidades da companhia, sempre considerando governança, qualidade de dados, segurança e experiência do usuário. Essa pessoa será peça-chave na evolução do Salesforce dentro da Serasa Experian, contribuindo para maior eficiência comercial, melhor gestão do pipeline de vendas e fortalecimento da estratégia de CRM da companhia. Benefits - A Serasa Experian é muito mais do que você imagina. Com o propósito de criar um futuro melhor, ampliando oportunidades para pessoas e empresas. - Comprometidos a construir uma cultura inclusiva e um ambiente no qual pessoas possam equilibrar a carreira com seus compromissos e interesses pessoais, prezando pelo bem-estar. - Reconhecidos externamente por meio de diversas certificações de mercado, como Great Place To Work™ e Top Employers. - Avaliação de 4,6 no Glassdoor.

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