Belnick, LLC

Role Description The Customer Assurance Specialist will provide excellent customer service to our customers and dealers by resolving high priority damages, defects, warehouse errors, and carrier issues that arise after the freight has left our distribution centers. Responsibilities/Expectations - Ensures that our customers/dealers are provided with quality customer service at every step of their inquiry. - Effectively and efficiently handle product claims within Salesforce CRM to ensure that the customer receives the appropriate resolution. - Ensures that all processes and procedures are maintained, and a proper resolution has been provided. - Properly maintains personal case queues within set parameters and closes claims within the required time frame. - Provide first class communication with customers/dealers by being proactive and professional via provided email and call-based software. - Professionally correspond with other departments within the company to foster awareness and data-driven resolutions for certain products or issues that arise. - Manage email inbox to ensure all issues are addressed in a timely manner. - Assist in gathering critical data on high priority issues and products. - Provide in-depth analysis of claims to ensure all issues are properly reviewed before resolutions are provided to customers/dealers. Qualifications - Ability to communicate effectively, verbally and in writing. - Ability to establish and maintain effective working relationships with employees and customers. - Ability to follow written and verbal instruction. - Experience using Salesforce or other CRM platforms to manage customer interactions, cases, and order-related inquiries preferred. - Working knowledge of Office Suite to include: Outlook, Word, Excel, and Teams. - Ability to multitask and conduct research. - Proficient keyboarding skills. - Time management skills. Requirements - High school diploma or equivalent. - Customer Service experience preferred. Physical Requirements - Prolonged periods of sitting and working on a computer. - Must be able to lift 15 pounds at a time. Benefits - Major medical, dental, and vision benefits available day one no waiting period. - Company-paid life insurance and employee assistance program for all employees. - 401K with company match. - Employee discount on Ubique Group products. - Free office chair for remote employees. - Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! - Ubique Group offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.

Role Description The Customer Assurance Lead will provide support to the Customer Assurance Supervisor by conducting quality assurance and training with Customer Assurance Specialists and assisting in processing escalated claims. - Ensures that our customers/dealers are provided with quality customer service at every step of their inquiry. - Provide training to new employees on case processing procedures and creating, building, and executing training plans for low performers. - Provide recommendations to team members on potential next steps or resolutions for outstanding questions or concerns. - Ensures Customer Assurance Specialists properly manage department queues. - Monitor Customer Assurance Team daily metrics and report out for performance management. - Provide first-class communication with customers/dealers by being proactive and professional via provided email and call-based software. - Makes and receives calls to/from customers to provide quick resolutions on escalated issues. - Professionally corresponds with other departments within the company to foster awareness and data-driven resolutions for certain products or issues that arise. - Manages email inbox to ensure all issues are addressed in the timeframe specified by the set parameters. - Assist Manager in gathering critical data on high priority issues and products. - Conduct projects that drive continuous improvement and change throughout the department. - Provide in-depth analysis of claims to ensure all issues are properly reviewed before resolutions are provided to customers/dealers. - Conduct quality assurance audits to ensure proper processes and procedures were followed and the correct resolution was provided. - Assist manager with other tasks and escalated issues. - Be available for in-office meetings. Qualifications - Leadership and coaching skills. - Ability to communicate with empathy to deal with upset customers/dealers. - Ability to communicate promptly and effectively, verbally and in writing. - Ability to establish and maintain effective working relationships with employees and customers. - Ability to follow written and verbal instruction. - Working knowledge of Office Suite to include: Outlook, Word, Excel, and Teams. - Ability to multitask and conduct research. - Proficient keyboarding skills: touch typing preferred. - Time management skills. Requirements - High school diploma or equivalent. - Customer Service experience required. Physical Requirements - Prolonged periods of sitting and working on a computer. - Must be able to lift 15 pounds at a time. Benefits - Fully remote opportunity. - No waiting period for medical, dental, and vision benefits - available on day one. - Company-paid life insurance and employee assistance program for all employees. - 401K with company match. - Employee discount on Ubique Group products. - Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! - Free office chair for remote employees. - 9 paid holidays and 1 floating holiday per year and up to 13 Accrued PTO days per year.

Role Description The Analyst, Business Systems is responsible for driving the continuous improvement of systems that support order management, account operations, CRM, and EDI processing across the organization. This salaried exempt role partners closely with IT and operational leadership to evaluate system performance, identify improvement opportunities, and lead the project management of enhancement initiatives from requirements through deployment. The Analyst applies data analysis to surface trends, support business cases, and inform system investment decisions, and is expected to exercise independent judgment, influence cross-functional priorities, and communicate findings and recommendations directly to senior leadership. Essential Functions - Lead continuous improvement initiatives across Salesforce, Manhattan WMS, and EDI systems by identifying performance gaps, analyzing root causes, and developing prioritized improvement recommendations for IT and operational leadership. - Manage the full project lifecycle for system enhancement initiatives, from requirements gathering and business case development through testing coordination, deployment, and post-go-live evaluation. - Conduct data analysis across system performance, order flow metrics, EDI transaction success rates, and operational KPIs to identify patterns and quantify the business impact of system issues. - Serve as the primary business-side partner to IT for all systems touching orders and accounts. - Lead EDI continuous improvement efforts by analyzing recurring transaction failures and developing resolution plans. - Develop and present regular reporting to senior leadership on the status of active system improvement initiatives and operational data trends. - Lead user acceptance testing for system changes and enhancements, including designing test scenarios and evaluating results. - Build and maintain productive working relationships across IT, Sales Operations, Finance, and Supply Chain. Qualifications - Minimum of 2 to 3 years of experience in business systems analysis, sales or commercial operations, or a related field. - Working knowledge of Salesforce and/or Manhattan WMS as a business user. - Proficiency in data analysis using Excel or comparable reporting tools. - Understanding of EDI order processing from a business perspective. - Demonstrated ability to manage multiple concurrent projects and drive cross-functional alignment. - Strong written and verbal communication skills. Requirements - Bachelor’s degree in Business, Information Systems, Operations, or a related field preferred; equivalent combination of education and experience will be considered. - Prolonged periods of sitting and working on a computer. - Must be able to lift 15 pounds at a time. Benefits - Fully remote opportunity. - No waiting period for medical, dental, and vision benefits - available on day one. - Company-paid life insurance and employee assistance program for all employees. - 401K with company match. - Employee discount on Ubique Group products. - Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! - Free office chair for remote employees. - Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 18 Accrued PTO days per year.

Role Description The Business Development Representative plays a critical role in executing Ubique’s commercial growth strategy by engaging a broad universe of accounts, including: - Existing and underpenetrated customers - Lapsed customers - New inbound and outbound leads Rather than focusing solely on new logo acquisition, this role emphasizes pipeline development, opportunity progression, and revenue conversion across hundreds of accounts. The ideal candidate is highly proactive, comfortable with outbound outreach, and thrives in a structured, metrics-driven sales environment. Key Responsibilities - Manage and develop a large portfolio of accounts, driving engagement and uncovering new opportunities. - Execute high-volume outbound activity (calls, emails, etc.) to generate and advance the pipeline. - Qualify, nurture, and progress opportunities through the sales cycle—from initial contact to order or handoff. - Re-engage lapsed accounts and activate new prospects across target segments. - Own opportunities through key stages of the sales process, including quoting, follow-up, and closing smaller to mid-sized deals. - Partner with Account Management and Inside Sales for larger or more complex opportunities. - Deliver clear, compelling product and value messaging tailored to customer needs. - Maintain accurate, up-to-date records in Salesforce, including all account activity, pipeline stages, and next steps. - Use CRM tools to plan outreach, prioritize accounts, and ensure consistent pipeline coverage. - Track and report on activity levels, pipeline health, and conversion metrics. Qualifications - 2–5+ years of experience in sales, business development, or inside sales roles. - Demonstrated success in high-activity, outbound sales environments. - Strong organizational skills with the ability to manage a large volume of accounts and opportunities simultaneously. - Comfortable working in a metrics-driven environment with clear activity and revenue targets. - Proficiency in CRM systems (Salesforce or equivalent) is required. - Excellent written and verbal communication skills. - Bachelor’s degree preferred. - Experience in commercial furniture or related industries (durable goods, B2B distribution) preferred. What Success Looks Like - Consistently high outbound activity levels and strong follow-up discipline. - A well-managed, accurate, and active Salesforce pipeline. - Steady conversion of opportunities into revenue across a broad account base. - Measurable contribution to segment growth through both existing and new accounts. Physical Requirements - Prolonged periods of sitting and working on a computer. - Must be able to lift 15 pounds at a time. Benefits - Fully remote opportunity. - No waiting period for medical, dental, and vision benefits - available on day one. - Company-paid life insurance and employee assistance program for all employees. - 401K with company match. - Employee discount on Ubique Group products. - Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! - Free office chair for remote employees. - 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.

Role Description Are you the next Ubique Group Employee? Come be a part of our dynamic team! The Portal Management Team is responsible for handling communications and cases for our Customer Portals. They also provide solutions tailored to individual situations and prioritize the customer’s needs at every step of the process. - Ability to multi-task, prioritize, and manage time effectively to better assist dealers and customers. - Interact with both internal and external customers. - Update Portal(s) throughout the day. - Ensures that our portal customers/dealers are provided with quality customer service at every step of their inquiry. - Includes working up to 35-40 cases per day while maintaining an accuracy rate of 97% or higher. - Ensure appropriate actions are taken to resolve customers’ problems and concerns in a timely and accurate manner. - Keep an accurate and detailed account of customer inquiries and resolutions within each SO and/or case. - Ensures that all processes and procedures are maintained, and a proper resolution has been provided. - Properly maintains personal case queues within set parameters and closes within the required 24-48 business hours. - Meet personal/customer service team's daily goals. - Able to work in a team environment. - Evaluate customer needs to determine the most effective strategy in meeting their requirements. Qualifications - Minimum of one year customer service experience. - Ability to take ownership of customer complaints, resolve conflicts and manage their expectations. - Excellent Interpersonal and customer service skills. - Proficient computer skills with the ability to utilize up to three screens at a time. - Ability to work independently and meet deadlines in a fast-paced, detail-oriented environment. - Highly developed sense of integrity and commitment to customer satisfaction. - Analytical and critical thinking skills. - Multitasking and organizational skills. - Excellent time management skills. Benefits - Fully remote position. - Major medical, dental, and vision benefits available day one — no waiting period. - Company-paid life insurance and Employee Assistance Program for all employees. - 401(k) with company match. - Employee discount on Ubique Group products. - Free office chair for remote employees. - Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! - 9 paid holidays + 1 floating holiday, and up to 13 accrued PTO days per year.

Role Description The Supervisor, Customer Assurance, oversees the resolution of customer product claims, carrier delivery issues, and warranty disputes, ensuring accurate case handling and timely outcomes that protect the customer relationship. This role leads a team of a lead and specialists, maintains high standards of case data quality, and channels claim and defect trends to product and process improvement teams to drive operational excellence. - Manage end-to-end resolution of customer product claims, including damage, warranty, and shortage cases, ensuring accurate investigation, timely decisions, and outcomes aligned with company policy and customer expectations. - Oversee carrier delivery issue resolution, including lost, delayed, and damaged shipment claims; coordinate with freight and logistics partners to manage disputes, drive accountability, and minimize customer impact. - Ensure case data quality and integrity across all claim types; establish and enforce documentation standards so that case records accurately reflect issue details, actions taken, and resolution outcomes. - Analyze claim and defect trends from case data and generate regular reports for product, operations, and senior management; translate recurring issues into actionable recommendations for product and process improvement. - Directly supervise and develop a team lead and customer assurance specialists; provide coaching, set performance expectations, and conduct regular reviews to maintain high-quality claim handling and team engagement. - Manage the returns process, including coordinating pickups, issuing credits, and processing reorders, ensuring accuracy and speed across all post-sale fulfillment corrections. - Collaborate with manufacturers on defective product credits and communicate credit status and escalations across relevant business units; support resolution of legal or insurance claims as needed. - Ensure compliance with internal claims policies, data privacy requirements, and QA standards; maintain audit-ready case records and support continuous improvement of claims workflows and tooling. Qualifications - Minimum of 3 years of experience in customer service, claims management, or after-sales support, with at least 1 year in a supervisory or lead role. - Demonstrated experience managing product claims, freight or carrier disputes, warranty cases, or similar customer resolution functions. - Strong analytical and problem-solving skills; ability to review case data, identify patterns, and communicate findings to multiple levels of management. - Excellent attention to detail and commitment to case data accuracy; experience with CRM platforms and claims or case management systems preferred. - Highly developed sense of integrity and commitment to customer satisfaction; ability to handle sensitive or escalated situations with professionalism and sound judgment. - Ability to work independently, prioritize competing tasks, and meet deadlines in a fast-paced, detail-oriented environment. Requirements - Bachelor’s degree preferred; equivalent combination of education and experience will be considered. - Prolonged periods of sitting and working on a computer. - Must be able to lift 15 pounds at a time. Benefits - Fully remote position. - No waiting period for medical, dental, and vision benefits - Available on day one. - Company-paid life insurance and employee assistance program for all employees. - 401K with company match. - Employee discount on Ubique Group products. - Free office chair for remote employees. - Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.

Role Description The Specialist, Sales Support, is responsible for the planning, coordination, and execution of sales support activities that equip the sales team with the materials, events, and resources needed to engage customers effectively. Reporting to the Manager II, Sales Enablement, this hourly role owns tradeshow logistics and management, sales collateral development and maintenance, and sales presentation support, along with other duties that keep the sales team well-prepared and professionally represented in the market. The Specialist works closely with Sales, Marketing, and the broader Sales Enablement team to ensure all deliverables are accurate, on-brand, and delivered on time. - Plan and manage tradeshow participation from start to finish, including researching and securing event registrations, coordinating booth logistics, managing materials shipments, tracking deadlines and budgets, and serving as the primary point of contact for tradeshow vendors and event organizers; attend tradeshows as needed to support on-site setup and execution. - Maintain the tradeshow calendar and all associated planning checklists; track action items across internal teams ahead of each event to ensure all commitments are met on time and that post-event follow-up tasks are documented and completed. - Partner with Marketing to develop and produce sales collateral including product sell sheets, one-pagers, brochures, and other customer-facing materials; serve as the primary liaison between the sales team and Marketing to communicate content needs, provide feedback on drafts, and ensure final materials are accurate, current, and accessible to the sales team through organized content libraries or shared drives. - Audit the collateral library on a regular cadence to identify outdated, discontinued, or inaccurate materials; manage the update or retirement process for flagged items and communicate changes to the sales team. - Build and maintain sales presentation templates and materials, including standard pitch decks, product overviews, and account-specific presentation formats; update existing presentations to reflect current products, pricing, and messaging, and customize materials for specific customer meetings or sales opportunities as requested. - Respond to sales team requests for presentation support in a timely manner, ensuring materials are polished, on-brand, and submitted by the deadline required; proactively develop reusable templates and standardized formats that reduce turnaround time on recurring requests. - Coordinate the sourcing, inventory, and distribution of branded sales tools and promotional items, including samples, product displays, and leave-behind materials; track inventory levels and initiate replenishment as needed to ensure the sales team is consistently well-equipped. - Support additional sales enablement activities as directed by the Manager II, including coordinating internal sales meetings, preparing agendas and recap materials, and assisting with ad hoc projects that help the sales team operate more effectively. Qualifications - 1–3 years of experience in sales support, marketing coordination, event planning, or a related role; experience supporting a B2B sales team or coordinating tradeshow participation preferred. - Strong proficiency in Microsoft PowerPoint or Google Slides; able to build polished, professional presentations from scratch and adapt existing templates for specific audiences or use cases. - Experience working with a Marketing team to develop or maintain sales or marketing collateral; ability to clearly communicate content needs, provide constructive feedback on creative drafts, and manage the review and approval process to keep projects on schedule. - Highly organized with strong project management skills; able to manage multiple deliverables and deadlines simultaneously, including tradeshow timelines, collateral updates, and presentation requests, without losing track of any open items. - Clear communicator with a proactive, service-oriented approach; comfortable working with Sales, Marketing, and vendors to coordinate logistics, fulfill requests on deadline, and represent the team professionally at events. Requirements - High school diploma or equivalent required; associate’s or bachelor’s degree in Business, Supply Chain, or a related field is a plus. - Prolonged periods of sitting and working on a computer. - Must be able to lift 15 pounds at a time. Benefits - Fully remote opportunity. - No waiting period for medical, dental, and vision benefits - available on day one. - Company-paid life insurance and employee assistance program for all employees. - 401K with company match. - Employee discount on Ubique Group products. - Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! - Free office chair for remote employees. - Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.

Role Description The Director of Commercial Sales – Workspace Solutions is directly responsible for developing and implementing the Workspace Solutions strategy for the Ubique Group’s channels, including both business-to-business distribution and our Direct to Consumer sites. This position is responsible for: - Creating and implementing strategies for growth. - Developing and maintaining pricing methodologies for the channel. - Programming and business development/key account management to drive sales and profit. - Working closely with key leaders in the Commercial team for cross-channel collaboration. - Identifying and developing new product offerings to meet customer demand. - Collaborating with the marketing and product development teams. - Ensuring appropriate market coverage for the vertical. - Maintaining a market leadership position through our micro-sites. Key Responsibilities - Develop and implement successful sales and marketing programs for the channel. - Establish marketing and sales strategy plans and strategic pricing initiatives. - Act as a strategic partner to the senior leadership team. - Direct, develop, and manage a team of sales professionals. - Design and provide recommendations for systems to support the sales team. - Drive sales with core B2B and eTail accounts. - Coordinate promotions and drive sales of excess goods. - Work closely with demand planning team for optimization of forecasting and inventory levels. - Enhance the overall service model for customer satisfaction and retention. - Analyze reports to identify potential growth areas and trends. - Conduct routine sales activities such as market visits and trade shows. - Analyze new product opportunities for increased sales. - Communicate business plans and provide timely updates. - Develop and mentor subordinates to grow their skills. - Responsible for staffing, performance appraisals, and budgeting. - Meet agreed upon goals and objectives effectively and in a timely manner. Qualifications - BA/BS Degree. - 5+ years of wholesale/distribution channel sales or sales leadership experience; vertical/category marketing experience is a plus. - Minimum 10 years of experience in sales/sales leadership positions across all industries. - Exceptional computer proficiency in MS Office and publications software. - Demonstrated effective written and oral communication skills. - Excellent people skills and management skills. - Strong problem-solving skills. - Ability to manage sensitive and confidential information. Benefits - Major medical, dental, and vision benefits available day one no waiting period. - Company-paid life insurance and employee assistance program for all employees. - 401K with company match. - Employee discount on Ubique Group products. - Free office chair for remote employees. - Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! - 9 paid holidays plus 1 floating holiday per year and up to 18 Accrued PTO days per year. Company Description Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function, and style. We are a community of passionate, hard-working, and supportive people who believe in our business and each other.

Role Description The Associate, Sales Enablement, supports the day-to-day execution of sales operations and account support functions within the Sales Enablement team. This salaried role is responsible for: - Maintaining CRM data integrity - Managing and supporting the sales funnel - Supporting pipeline reporting and performance analytics - Providing direct support to the sales team in managing accounts - Supporting bid and proposal development - Identifying opportunities for account growth - Coordinating space planning deliverables The Associate plays a key role in enabling the sales team to focus on customer relationships and revenue by handling the operational and analytical work that supports their success. Qualifications - 3–5 years of experience in sales operations, inside sales support, account management support, or a related role - Demonstrated experience managing a sales funnel and supporting bid or proposal development in a B2B environment - Bachelor's degree in Business, Marketing, Communications, or a related field preferred; equivalent combination of education and experience will be considered - Working proficiency with Salesforce, HubSpot, Oracle CRM, or a comparable CRM platform - Strong proficiency in Microsoft Office or Google Workspace, particularly Excel or Sheets for data compilation, reporting, and basic analysis - Strong attention to detail and organizational skills - Clear communication skills and a collaborative, service-oriented approach Requirements - Maintain CRM data quality and hygiene within Salesforce or a comparable CRM platform - Create, maintain, and manage the sales project funnel across assigned accounts - Provide account management support to the sales team - Support bid and proposal development - Support account growth initiatives - Coordinate space planning deliverables for assigned accounts and territories - Monitor and track sales process adherence - Support onboarding and training logistics for new sales team members - Respond to ad hoc requests from the sales team Benefits - No waiting period for medical, dental, and vision benefits - Available on day one - Company-paid life insurance and employee assistance program for all employees - 401 (k) with company match - Employee discount on Ubique Group products - Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! - Free office chair for remote employees - Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 accrued PTO days per year

Role Description Reporting to the Director of Product & Innovation, the Senior Product Designer at Ubique Group will be a key creative force in bringing our furniture product vision to life across multiple brands. This role blends industrial and 3D design expertise with a deep understanding of consumer needs, manufacturing feasibility, and the e-commerce marketplace. You will own the design process from concept ideation through production-ready specifications, collaborating closely with Product, Marketing, and Sales to deliver best-in-class furniture that balances form, function, and style. The ideal candidate is a hands-on designer with a strong command of 3D modeling tools, a passion for the furniture industry, and the ability to translate macro trends and consumer insights into compelling, market-ready product designs. What You’ll Do - Collaborate cross-functionally with Product Management, Sourcing, Marketing, and Sales to translate strategic category priorities into executable, market-ready product designs. - Own and manage the full product design lifecycle from initial concept through production handoff, ensuring designs align with cost targets, manufacturing capabilities, and strategic brand direction. - Create and develop detailed product drawings and models, ensuring designs deliver on the brief, including standards and safety requirements. - Produce photorealistic product renderings for use in catalogs, e-commerce platforms, and marketing materials; maintain a high-quality visual library for the Sales and Marketing departments. - Monitor product reviews, competitive assortments, and macro market trends to generate new, innovative design ideas and inform product improvements across assigned categories. Qualifications - 10+ years of experience in product or industrial design, with at least 2 years in a senior or lead design role; furniture, housewares, or consumer products industry experience strongly preferred. - Advanced proficiency in 3D modeling software; hands-on experience with photorealistic rendering. - Proficiency in AutoCAD and Adobe Photoshop; ability to read, interpret, and produce detailed technical blueprints and engineering drawings. - Demonstrated ability to produce photorealistic product imagery for e-commerce and catalog applications; strong eye for aesthetic composition, color, and material finishes. - Strong project management and time management skills with the ability to independently manage multiple concurrent projects, prioritize workloads, and meet deadlines with accuracy. - Excellent verbal and written communication skills; ability to clearly articulate design decisions and present concepts to cross-functional stakeholders. - Proficiency in Microsoft Office (Word, Excel, PowerPoint) for documentation, reporting, and cross-functional communications. - Associate’s or Bachelor’s degree in Industrial Design, Product Design, Architectural CADD, or a related field; equivalent combination of education and professional experience will be considered. - Ability to operate independently in a fully remote environment with minimal direction; self-motivated, disciplined, and comfortable collaborating across distributed teams. Physical Requirements - Prolonged periods of sitting and working on a computer. - Must be able to lift 15 pounds at a time. Benefits - No waiting period for medical, dental, and vision benefits - Available on day one. - Company-paid life insurance and employee assistance program for all employees. - 401K with company match. - Employee discount on Ubique Group products. - Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! - Free office chair for remote employees. - Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.