Role Description At Majesco, transformation isn’t theory — it’s execution. We partner with the world’s leading insurers to modernize legacy systems, digitize operations, and bring new products to market faster. As Director, Services, you will lead the execution of complex, multi-million-dollar SaaS programs that redefine how insurance technology is delivered and sustained. This is a hands-on, execution-first leadership role for a senior delivery leader who thrives in complexity. You will stay close to plans, teams, risks, and outcomes — stepping in early, making decisions, and ensuring delivery excellence from kickoff through production stability. You are accountable not just for delivery, but for results: timelines, margins, quality, production stability, and client confidence. Preference: Strong expertise in Property & Casualty Insurance is ideal, though senior leaders across Life, Annuity, Health, or Group Benefits with large-scale technology delivery experience are encouraged to apply. Key Responsibilities - Own end-to-end execution of a portfolio of complex, concurrent SaaS delivery programs, ensuring commitments on timeline, quality, scope, and margin are met. - Lead from the front — staying deeply engaged in plans, estimates, risks, dependencies, and delivery details, intervening early when outcomes drift. - Drive delivery through measurable business outcomes, holding teams accountable for results rather than process adherence alone. - Take decisive ownership during high-pressure delivery moments, providing clarity, direction, and resolution rather than escalation loops. - Anticipate delivery, financial, and stakeholder risks through experience, data, and pattern recognition — acting before issues impact clients or results. - Own production readiness, go-live quality, and post–go-live stability, ensuring strong operational outcomes and sustained client confidence. - Accelerate delivery performance through effective use of tooling, automation, and emerging AI capabilities across planning, execution, and reporting. - Partner directly with client executives and steering committees to align technology delivery with business strategy and value realization. - Oversee financial governance, forecasting, and profitability across programs, using systems such as NetSuite to ensure transparency and control. - Build strong, accountable delivery leaders by coaching project managers and program leads to operate with ownership, discipline, and clarity. What Success Looks Like - Programs consistently deliver on committed timelines, margins, and quality benchmarks. - Escalations decrease due to early risk identification and decisive intervention. - Production stability and post–go-live confidence improve across client programs. - Project leaders operate with clear ownership, strong judgment, and accountability. Qualifications - 10+ years of senior leadership experience delivering enterprise software or SaaS solutions for insurance or financial services organizations. - Proven success leading large-scale transformation programs ($5M–$20M+) across multi-disciplinary, multi-vendor teams. - Deep understanding of insurance operations, data, and digital enablement — ideally in P&C, with openness to all insurance lines. - Strong command of delivery governance, risk management, and financial control. - Hands-on experience with Agile delivery models, NetSuite, Jira, and modern delivery toolchains. - Executive presence with the ability to operate comfortably in both boardroom discussions and delivery execution forums. - Bachelor’s degree required; PMP, CPCU, or Scrum Master certification preferred. Benefits - Medical, dental & vision insurance. - Employer-funded HSA coordinating with a high-deductible health plan. - FSA, short-term/long-term disability. - Life/AD&D insurance. - 401(k), flexible time off, paid sick days and 11 paid holidays. - Paid parental/bonding leave. - Career anniversary leave and other voluntary benefits.

• Help prospects understand if their application is suitable for Temporal • Help customers & prospects understand the technical benefits and drawbacks of the Temporal platform and cloud service • Position Temporal successfully against alternative technologies or technical patterns • Create the conditions in customer engineering organizations that allow them to expand the number of production applications using Temporal • Partner with Account Executives to develop and execute an overall account plan • Own the relationship with customer technical decision-makers in evaluating and operating temporal applications. • Travel expected to be 25-50%

Role Description The Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva’s platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience. - Assist customers with initial account setup via phone and screen share - Guide customers through login, configuration, and product functionality - Configure accounts, call flows, and devices with accuracy and attention to detail - Perform network checks and basic troubleshooting - Test configurations to ensure successful implementation - Deliver customer training on features and product usage - Meet daily productivity and performance metrics (appointments, call handling, completion rates) - Handle both inbound onboarding calls and scheduled appointments - Cross-functional collaboration: - Partner with teams such as Sales, Product Support, CRM, and other internal groups to improve the overall customer experience - AI & Future-Focused Responsibilities: - Demonstrate interest in AI tools and automation in customer support/onboarding workflows - Collaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolve - Contribute insights to improve AI onboarding agents based on real customer scenarios - Adapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focused Qualifications - Proficient English (written and verbal communication) - Experience in a customer-facing or support role - Strong problem-solving and troubleshooting skills - Strong communication and active listening skills - Commitment to delivering amazing customer service - Attention to detail and time management - Basic technical aptitude (software support, device setup, networking fundamentals) - Ability to work evening/night shifts aligned to U.S. business hours (Mon–Fri 4:00 pm – 3:00 am) Requirements - Experience with CRM tools - Microsoft Office proficiency - VoIP experience preferred - Basic networking knowledge - Exposure to or curiosity about AI tools, automation, or prompt-based systems Benefits - Comprehensive medical coverage, individual limit on exclusions and dental care - Life, disability, traumatic injuries and critical diseases insurance - PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays - Employee Assistance Program and wellness initiatives - Access to ongoing learning and development opportunities and career advancement Company Description Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

• Designing and supporting integrations and interfaces between complex system landscapes • Making technical dependencies visible • Identifying enabler stories and epics • Conducting architecture reviews, defining technical roadmaps, and ART definition • Translating and communicating complex technical relationships • Shaping large digital offerings for media companies.