• Supporting the Integrated Healthcare Transformation initiative at the Department of Veterans Affairs. • Coordinating with development and user teams to assess risks, set goals, and ensure requirements are met throughout design and construction. • Identify and introduce new infrastructure while minimizing disruptions. • Managing technical aspects of large federal projects and providing expertise in network IT and MEP system designs. • Performing construction forensics and continuously addressing project risks and needs at every stage. • Measuring program success, outcomes, and performance improvement initiatives. • Supporting the management of projects and programs to enhance productivity and performance. • Developing and contributing to program reports, briefings, and documentation for internal and external stakeholders. • Collaborating with VHA leadership and cross-functional teams to align program goals with Veteran healthcare needs.

• Partner with Enterprise Sales leadership to define technical win strategies for high-value opportunities • Lead solution discovery sessions to understand customer challenges, goals, and success criteria • Deliver tailored product demonstrations, solution architecture discussions, and proof-of-value engagements • Translate customer business challenges into solution narratives tied to measurable outcomes • Ensure consistent articulation of OnePlan's value across strategy alignment, financial governance, capacity planning, and execution management • Support seamless handoff from pre-sales to post-sales teams including Customer Success and Professional Services • Serve as a subject matter expert in SaaS PPM and SPM including portfolio financial management, capacity and resource planning, and delivery methodologies • Guide positioning of OnePlan within the Microsoft ecosystem including Planner, Project, Azure DevOps, Power BI, and Teams, as well as enterprise platforms such as Jira and ServiceNow • Maintain deep understanding of OnePlan's product capabilities, integrations, roadmap, and use cases • Support solution standardization and technical validation across enterprise opportunities • Collaborate closely with Sales, Marketing, Product, and Customer Success to support a cohesive customer journey • Partner with Product Management to provide structured field feedback and influence roadmap prioritization • Support enablement initiatives including demo standardization and competitive positioning • Contribute to customer events, webinars, and executive briefings as needed

• Build and present engaging AI demos and prototypes that showcase the value of generative AI in customer experience. • Collaborate with sales and product teams to co-create tailored AI solutions aligned with client needs and strategic goals. • Use internal tooling and frameworks to rapidly develop proof-of-concepts that accelerate customer decision-making. • Support business development efforts by contributing to ROI modelling and business case creation. • Translate data insights into compelling stories that resonate with both technical and non-technical stakeholders. • Ensure ethical AI principles are embedded in all customer-facing solutions and engagements. • Stay current with emerging generative AI technologies and contribute to internal capability building.

• Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle. • Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions. • Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders. • Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor. • Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap. • Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability. • Mentor junior team members, foster technical excellence, and share industry best practices across the SE team. • Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies. • Respond to RFPs, and manage technical environments to support enterprise sales motions. • Translate complex client requirements into scalable, sustainable, and technically sound solutions. • Represent LaunchDarkly at industry events and customer engagements through travel as needed.