• Help prospects understand if their application is suitable for Temporal • Help customers & prospects understand the technical benefits and drawbacks of the Temporal platform and cloud service • Position Temporal successfully against alternative technologies or technical patterns • Create the conditions in customer engineering organizations that allow them to expand the number of production applications using Temporal • Partner with Account Executives to develop and execute an overall account plan • Own the relationship with customer technical decision-makers in evaluating and operating temporal applications. • Travel expected to be 25-50%

Role Description The Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva’s platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience. - Assist customers with initial account setup via phone and screen share - Guide customers through login, configuration, and product functionality - Configure accounts, call flows, and devices with accuracy and attention to detail - Perform network checks and basic troubleshooting - Test configurations to ensure successful implementation - Deliver customer training on features and product usage - Meet daily productivity and performance metrics (appointments, call handling, completion rates) - Handle both inbound onboarding calls and scheduled appointments - Cross-functional collaboration: - Partner with teams such as Sales, Product Support, CRM, and other internal groups to improve the overall customer experience - AI & Future-Focused Responsibilities: - Demonstrate interest in AI tools and automation in customer support/onboarding workflows - Collaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolve - Contribute insights to improve AI onboarding agents based on real customer scenarios - Adapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focused Qualifications - Proficient English (written and verbal communication) - Experience in a customer-facing or support role - Strong problem-solving and troubleshooting skills - Strong communication and active listening skills - Commitment to delivering amazing customer service - Attention to detail and time management - Basic technical aptitude (software support, device setup, networking fundamentals) - Ability to work evening/night shifts aligned to U.S. business hours (Mon–Fri 4:00 pm – 3:00 am) Requirements - Experience with CRM tools - Microsoft Office proficiency - VoIP experience preferred - Basic networking knowledge - Exposure to or curiosity about AI tools, automation, or prompt-based systems Benefits - Comprehensive medical coverage, individual limit on exclusions and dental care - Life, disability, traumatic injuries and critical diseases insurance - PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays - Employee Assistance Program and wellness initiatives - Access to ongoing learning and development opportunities and career advancement Company Description Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

• Designing and supporting integrations and interfaces between complex system landscapes • Making technical dependencies visible • Identifying enabler stories and epics • Conducting architecture reviews, defining technical roadmaps, and ART definition • Translating and communicating complex technical relationships • Shaping large digital offerings for media companies.

• Supporting the Integrated Healthcare Transformation initiative at the Department of Veterans Affairs. • Coordinating with development and user teams to assess risks, set goals, and ensure requirements are met throughout design and construction. • Identify and introduce new infrastructure while minimizing disruptions. • Managing technical aspects of large federal projects and providing expertise in network IT and MEP system designs. • Performing construction forensics and continuously addressing project risks and needs at every stage. • Measuring program success, outcomes, and performance improvement initiatives. • Supporting the management of projects and programs to enhance productivity and performance. • Developing and contributing to program reports, briefings, and documentation for internal and external stakeholders. • Collaborating with VHA leadership and cross-functional teams to align program goals with Veteran healthcare needs.