• Build trusted relationships with senior leaders and provide guidance on communication strategies that advance business goals, support change, and strengthen culture. • Partner with executives to develop clear, compelling messaging for major initiatives and organizational transformations. • Develop and deliver targeted communication plans that ensure clarity, consistency, and measurable impact. • Collaborate across teams to align messaging and track performance, applying insights to continuously strengthen engagement. • Scale communication approaches across the enterprise, ensuring content is effectively leveraged and shared globally. • Deliver high‑quality, brand‑aligned communications using modern tools and platforms. • Champion modern communication practices and technologies to evolve and advance the function. • Foster collaboration and mentor teams through change, using data and industry trends to identify opportunities for improvement.

• Respond promptly and professionally to guest inquiries across multiple booking platforms (Airbnb, Booking.com, VRBO, Company Website). • Vet potential guests to ensure they meet our booking criteria and review guest profiles and bookings for any potential red flags. • Proactively communicate with guests throughout their booking journey, providing clear instructions, local recommendations, and addressing any concerns. • Complete accurate and insightful guest reviews on booking platforms and collect guest feedback to enhance the overall guest experience. • Manage the company email inbox, responding to inquiries and forwarding or assigning emails to relevant team members. • Answer, log, and action guest phone calls, offering helpful solutions and escalating issues as needed. • Address guest maintenance requests promptly and efficiently by liaising with property managers and logging them into the Maintenance portal for swift resolution. • Maintain and update property information and documentation in Google Drive. • Identify areas for enhancement in the guest experience and implement solutions to improve service. • Adhere diligently to company policies and procedures, maintaining high standards of professionalism and service. • Collaborate effectively with the team to ensure seamless guest experiences across all touchpoints.

• The Global Marketing Communication Specialist (GMS) is responsible for designing, developing, and executing integrated marketing campaigns that leverage multiple tactics and channels to support key marketing programs and drive business objectives. • This role encompasses all aspects of campaign project management, including tactic mix selection, budget management, performance tracking, and reporting. • The GMS collaborates closely with the Global Marketing Program Manager to define campaign strategy and goals and works with various internal functions and external partners for campaign asset development and implementation. • Translate content strategy into digital campaign journeys delivering against defined campaign goals. • Orchestrate touchpoints along integrated marketing campaigns to deliver outstanding customer experience. • Optimize channel mix to drive engagement in the defined target audience. • Manage the development and execution of campaign assets like eDM, landing pages, multimedia, media, web pages, key sales collateral (brochures, flyers), on time and within budget. • Partner with Global Marketing Program Managers to develop strategies for achieving goals and objectives defined in the campaign brief. • Ensure adherence to Agilent brand and design standards, maintaining consistent messaging across programs, campaigns, and deliverables. • Coordinate with Agilent teams and external partners for the development, localization, and execution of campaign assets. • Track and analyze campaign performance to optimize campaign outcomes. • Prepare monthly campaign dashboards to monitor channel and tactic effectiveness and offer recommendations for optimization. • Review campaign performance with global and regional Marketing Program Managers and PM stakeholders during quarterly marketing review meetings to ensure strategic goals are met. • Collaborate with internal clients and stakeholders, such as Product and Segment Marketing, Global and Regional Marketing Program teams, and external partners, to facilitate quality and timely project delivery. • Manage campaign budget with realistic estimates and diligent cost tracking to meet budget goals and support meaningful ROMI analysis.

• Support segmentation updates, manual data uploads, audience list refreshes and QA within Braze. • Support execution of ongoing member‐engagement campaigns (launch, monitoring, optimization). • Coordinate communications reviews with external partners (virtual-care, navigation programs, vendor support) including scheduling reviews, collecting assets, ensuring brand/tone alignment. • Organize inbound collateral and communications requests from AM/IM, Clinical, Product, Gravie Care, Finance and other teams; maintain intake tracking, version control, prioritization, deadlines, and ensure necessary internal approvals. • Become proficient in Gravie’s brand guidelines and tone of voice for members, employers and brokers; review/edit templated partner communications for brand and messaging alignment. • Conduct audits of member/employer-facing communications and collateral to ensure accuracy; update when plan or product changes impact messaging. • Provide support for member‐ and employer‐pharmacy communications as required. • Assist in the development of new collateral as identified by Manager.