• Respond promptly and professionally to guest inquiries across multiple booking platforms (Airbnb, Booking.com, VRBO, Company Website). • Vet potential guests to ensure they meet our booking criteria and review guest profiles and bookings for any potential red flags. • Proactively communicate with guests throughout their booking journey, providing clear instructions, local recommendations, and addressing any concerns. • Complete accurate and insightful guest reviews on booking platforms and collect guest feedback to enhance the overall guest experience. • Manage the company email inbox, responding to inquiries and forwarding or assigning emails to relevant team members. • Answer, log, and action guest phone calls, offering helpful solutions and escalating issues as needed. • Address guest maintenance requests promptly and efficiently by liaising with property managers and logging them into the Maintenance portal for swift resolution. • Maintain and update property information and documentation in Google Drive. • Identify areas for enhancement in the guest experience and implement solutions to improve service. • Adhere diligently to company policies and procedures, maintaining high standards of professionalism and service. • Collaborate effectively with the team to ensure seamless guest experiences across all touchpoints.

• The Global Marketing Communication Specialist (GMS) is responsible for designing, developing, and executing integrated marketing campaigns that leverage multiple tactics and channels to support key marketing programs and drive business objectives. • This role encompasses all aspects of campaign project management, including tactic mix selection, budget management, performance tracking, and reporting. • The GMS collaborates closely with the Global Marketing Program Manager to define campaign strategy and goals and works with various internal functions and external partners for campaign asset development and implementation. • Translate content strategy into digital campaign journeys delivering against defined campaign goals. • Orchestrate touchpoints along integrated marketing campaigns to deliver outstanding customer experience. • Optimize channel mix to drive engagement in the defined target audience. • Manage the development and execution of campaign assets like eDM, landing pages, multimedia, media, web pages, key sales collateral (brochures, flyers), on time and within budget. • Partner with Global Marketing Program Managers to develop strategies for achieving goals and objectives defined in the campaign brief. • Ensure adherence to Agilent brand and design standards, maintaining consistent messaging across programs, campaigns, and deliverables. • Coordinate with Agilent teams and external partners for the development, localization, and execution of campaign assets. • Track and analyze campaign performance to optimize campaign outcomes. • Prepare monthly campaign dashboards to monitor channel and tactic effectiveness and offer recommendations for optimization. • Review campaign performance with global and regional Marketing Program Managers and PM stakeholders during quarterly marketing review meetings to ensure strategic goals are met. • Collaborate with internal clients and stakeholders, such as Product and Segment Marketing, Global and Regional Marketing Program teams, and external partners, to facilitate quality and timely project delivery. • Manage campaign budget with realistic estimates and diligent cost tracking to meet budget goals and support meaningful ROMI analysis.

• Support segmentation updates, manual data uploads, audience list refreshes and QA within Braze. • Support execution of ongoing member‐engagement campaigns (launch, monitoring, optimization). • Coordinate communications reviews with external partners (virtual-care, navigation programs, vendor support) including scheduling reviews, collecting assets, ensuring brand/tone alignment. • Organize inbound collateral and communications requests from AM/IM, Clinical, Product, Gravie Care, Finance and other teams; maintain intake tracking, version control, prioritization, deadlines, and ensure necessary internal approvals. • Become proficient in Gravie’s brand guidelines and tone of voice for members, employers and brokers; review/edit templated partner communications for brand and messaging alignment. • Conduct audits of member/employer-facing communications and collateral to ensure accuracy; update when plan or product changes impact messaging. • Provide support for member‐ and employer‐pharmacy communications as required. • Assist in the development of new collateral as identified by Manager.

• Lead, in an integrated manner, the Marketing, Commercial, Customer Success, Customer Experience and Communications areas, with strategic focus on institutional and commercial relationships with Unimeds, ensuring clear and consistent communication of NEXDOM's convergence strategy toward a single platform, increasing adoption and strengthening trust in the ecosystem. • Design and lead the institutional relationship strategy with the Unimed System. • Communicate NEXDOM’s technological convergence proposition in a clear, strategic and unified way. • Position the company as a strategic partner for Unimeds. • Define and execute strategies to win new Unimeds to the platform. • Develop consultative commercial plans that respect the policies and governance of the Unimed System. • Work with Federations, Singular cooperatives and other instances of the System. • Establish an ongoing care plan for Unimed clients. • Create clear onboarding, adoption and expansion journeys. • Ensure perception of security, stability and long-term partnership. • Lead strategic communications with cooperatives, boards and executive directors. • Ensure alignment of the narrative around technological convergence. • Develop high-impact executive materials. • Have deep knowledge of the policies, regulations and guidelines of the Unimed System. • Operate with excellent institutional access and relationship skills. • Anticipate risks and align strategic expectations.