Buddle

• Process all supplier invoices for general business expenses. • Manage and process matter-related EFT payment requests for both the office account and trust account. • Monitor, manage, and action all emails in the Accounts Payable shared inbox. • Act as the main contact for internal and external queries related to accounts payable. • Code disbursements and trust transactions in the practice management system. • Complete daily bank reconciliations for payable and trust transactions. • Reconcile credit card expenses, including follow-ups with employees for receipt and expense verification. • Assist with month-end accounts processes, including trust reporting. • Support audit requirements, variance analysis, and documentation preparation. • Attend to finance-related queries from employees and clients in a timely manner. • Provide support to the Finance Manager on ad hoc tasks as required. • Maintain accurate financial records and contribute to continuous process improvement. • Ensure compliance with internal financial procedures and relevant regulations.

• Support the day-to-day operations of the People & Culture function • Track and manage daily, weekly, and monthly attendance and leave filings for all RPs using Hubstaff • Monitor attendance trends and flag RPs approaching or reaching warning thresholds • Maintain accurate attendance and leave records across internal systems • Prepare, update, and maintain HR trackers, databases, and recurring reports • Gather and consolidate RP data for benefits enrollment, payroll coordination, and HR reporting • Assist in onboarding new hires to Buddle • Serve as the first point of contact for RPs regarding routine HR and policy-related questions • Assist in planning, coordinating, and executing virtual and offsite engagement events • Maintain recurring HR and operational reports • Proactively identify and flag operational and compliance-related red flags • Provide basic technical support for company-issued laptops and equipment • Draft and send Notices to Explain (NTEs) and Verbal Warnings for routine HR cases • Ensure completeness of all Buddle member lists

• Build, launch, and maintain Meta ad campaigns • Configure all campaign elements accurately • Use AI tools to generate on-brand ad copy • Apply strict naming conventions consistently • Ensure all builds are accurate and require no rework • Monitor campaign delivery and flag any irregularities • Maintain clean and structured campaign architecture • Perform daily account health checks

• Design, develop, and maintain core services within the banking and payment integrations layer. • Build and support features including cashback logic, transaction processing (e.g. Visa), and scheduled batch jobs for backend operations like reporting and debt collection. • Ensure robust, performant code and smooth deployment pipelines using modern cloud infrastructure. • Work closely with Product Managers and Designers to translate requirements into high-quality technical solutions. • Bring intuitive financial experiences to life by transforming UX/UI concepts into polished product features. • Continuously refine flows related to transaction histories, cashback programs, and user balances to enhance usability and clarity. • Contribute to improving customer engagement and satisfaction through thoughtful software development. • Share ideas and propose technical improvements to existing systems and workflows. • Participate in regular planning sessions and code reviews to support team cohesion and knowledge sharing.

• Customise and optimise the NetSuite platform to improve functionality and usability. • Develop and implement detailed reporting solutions for actionable business insights. • Create and manage custom fields, records, workflows, and scripts to align with organizational needs. • Oversee the setup and configuration of new entities within NetSuite. • Lead the migration of financial data and processes from MYOB to NetSuite, ensuring accuracy and efficiency. • Collaborate with cross-functional teams to gather requirements, identify solutions, and implement enhancements. • Train team members to maximise NetSuite’s capabilities and effectiveness. • Ensure system security, compliance, and best practices are maintained.

• Lead the design, development, and maintenance of mobile applications using React Native • Own mobile architecture decisions with a focus on performance, scalability, and security • Collaborate with product, design, backend, and QA teams to deliver high-quality solutions • Integrate and maintain secure connections to APIs and third-party services • Uphold high standards through code reviews, testing, and documentation • Implement secure coding practices suitable for fintech applications • Identify and resolve performance and stability issues • Mentor junior and mid-level engineers • Contribute to technical planning, estimations, and roadmap discussions

• Strategic HR & Culture Leadership • Develop and implement People & Culture strategy aligned with business growth goals • Build and maintain a high-performance, accountability-driven culture • Design and oversee career progression frameworks (tiers, salary progression, promotions) • Lead staff engagement initiatives for remote teams • Act as internal advisor to leadership on people-related decisions • Talent Lifecycle Management • Develop onboarding frameworks for new hires • Manage compliant onboarding processes (contracts, documentation, benefits enrollment) • Oversee full and proper staff offboarding process (conducting exit interviews) • Implement structured performance review cycles • Oversee payroll coordination and compensation structuring

• Respond promptly and professionally to guest inquiries across multiple booking platforms (Airbnb, Booking.com, VRBO, Company Website). • Vet potential guests to ensure they meet our booking criteria and review guest profiles and bookings for any potential red flags. • Proactively communicate with guests throughout their booking journey, providing clear instructions, local recommendations, and addressing any concerns. • Complete accurate and insightful guest reviews on booking platforms and collect guest feedback to enhance the overall guest experience. • Manage the company email inbox, responding to inquiries and forwarding or assigning emails to relevant team members. • Answer, log, and action guest phone calls, offering helpful solutions and escalating issues as needed. • Address guest maintenance requests promptly and efficiently by liaising with property managers and logging them into the Maintenance portal for swift resolution. • Maintain and update property information and documentation in Google Drive. • Identify areas for enhancement in the guest experience and implement solutions to improve service. • Adhere diligently to company policies and procedures, maintaining high standards of professionalism and service. • Collaborate effectively with the team to ensure seamless guest experiences across all touchpoints.

• Handle end-to-end finance operations across multiple business entities, including accounts payable, accounts receivable, payroll, and month-end processes. • Process supplier invoices and manage end-to-end AP workflows. • Prepare and manage payment batches. • Reconcile supplier statements against the AP ledger and resolve discrepancies. • Administer corporate card programs including cardholder setup, spend limits, approval rules, and receipt compliance. • Generate customer invoices and manage receivables lifecycle. • Monitor collections and follow up on outstanding balances. • Process payroll across multiple business entities. • Assist with superannuation, STP reporting, and payroll compliance requirements. • Perform bank reconciliations across multiple business entities. • Reconcile corporate and credit card transactions. • Reconcile payroll (gross wages, PAYG, superannuation, and net pay). • Process and reconcile intercompany transactions across entities. • Support month-end close activities including accruals, prepayments, and journal support. • Assist during year-end audit by preparing reconciliations, samples, and supporting documentation. • Support continuous improvement of finance processes and workflows. • Assist with ad hoc finance and reporting tasks as required. • Collaborate with cross-functional teams to ensure accurate financial data and reporting. • Contribute to a high-performing and detail-driven finance team environment.

• Provide prompt, courteous, and informative responses to guest inquiries via phone, email, software platforms, and in person. • Manage reservations efficiently, confirm details, process payments, and handle special requests while encouraging direct bookings. • Process guest payments and monitor upcoming bookings to ensure all reservations are fully paid before arrival. • Log and manage maintenance requests, liaising with internal staff, external contractors, owners, and guests to ensure timely resolution. • Act as the primary point of contact for guest issues and disputes, coordinating with cleaning and maintenance teams and managing post-stay damage claims through appropriate channels. • Communicate reservation changes with the cleaning department, particularly for last-minute bookings or altered check-in/check-out times. • Collect, log, and share guest feedback to support continuous improvement of guest experiences. • Follow the Triage Communication Procedure to ensure professional and effective communication with clients, staff, and stakeholders. • Support the team by completing ad-hoc tasks and responsibilities as required by management. • Make necessary process suggestions and improvements which can help the team. • Contribute to team effort by accomplishing related results as needed. • Perform other related tasks and duties that may be assigned by the client later on.