Buddle logo
Buddle

Offshoring Partner of Choice trusted by many innovative Australian & Global businesses since 2019.

Guest Communications Associate

CommunicationsCommunicationsFull TimeRemoteMid LevelTeam 11-50Since 2019H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

97 days ago

Salary

0

Seniority

Mid Level

EnglishSwift

Job Description

Guest Communications Associate

Buddle

• Respond promptly and professionally to guest inquiries across multiple booking platforms (Airbnb, Booking.com, VRBO, Company Website). • Vet potential guests to ensure they meet our booking criteria and review guest profiles and bookings for any potential red flags. • Proactively communicate with guests throughout their booking journey, providing clear instructions, local recommendations, and addressing any concerns. • Complete accurate and insightful guest reviews on booking platforms and collect guest feedback to enhance the overall guest experience. • Manage the company email inbox, responding to inquiries and forwarding or assigning emails to relevant team members. • Answer, log, and action guest phone calls, offering helpful solutions and escalating issues as needed. • Address guest maintenance requests promptly and efficiently by liaising with property managers and logging them into the Maintenance portal for swift resolution. • Maintain and update property information and documentation in Google Drive. • Identify areas for enhancement in the guest experience and implement solutions to improve service. • Adhere diligently to company policies and procedures, maintaining high standards of professionalism and service. • Collaborate effectively with the team to ensure seamless guest experiences across all touchpoints.

Job Requirements

  • Excellent written and verbal communication skills, with a proven track record in customer service or hospitality.
  • Strong organisational and time management abilities with meticulous attention to detail.
  • Ability to thrive in a fast-paced environment, multitasking, prioritizing tasks, and meeting deadlines effectively.
  • Proficiency in various booking platforms, property management software, and communication tools such as Homhero, Google Drive, Gmail, Airbnb, Booking.com, and VRBO preferred.
  • Positive and enthusiastic attitude, coupled with a solution-oriented approach and a passion for exceeding guest expectations.
  • Ability to work both independently and collaboratively as part of a team.

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