• Manage, train, coach, and mentor the IT support team, fostering a culture of excellence, customer service and continuous improvement. • Oversee daily operations of the IT service desk, ensuring effective ticket management and adherence to Service Level Agreements (SLAs). • Design and implement robust IT support workflows, including escalation paths and resolution procedures. • Monitor service desk metrics (ticket resolution times, user satisfaction, backlog trends) and adjust processes to optimize performance. • Contribute to and improve a comprehensive knowledge base and self-service resources for employees. • Collaborate with IT and Security leadership and other internal partners to ensure IT support aligns with strategic initiatives and business goals. • Provide regular performance reports and strategic recommendations to leadership. • Manage the onboarding/offboarding process to ensure timely provisioning and deprovisioning of IT assets and access. • Resolve high-priority escalations and complex technical issues, providing guidance to support staff as needed. • Develop, create and own the delivery of appropriate onboarding and training materials to ensure successful assimilation with the team and division. • Participate in the recruitment and hiring of new team members. • Resolve or direct ticket escalations as necessary, providing expert support and backup to the IT service team. • Provide on call support on rotation with other team members. • Participate in compliance reviews and audit collection as necessary. • Communicate system health updates to stakeholders and employees. • Participate as necessary in incident escalation resolution. • Oversee budget for the IT service desk, ensuring cost-effective solutions and resource allocation. • Manage relationships with external vendors and service providers. • Support development and maintenance of disaster recovery plans to ensure business continuity in case of IT service disruptions. • Ensure all IT support activities comply with relevant regulations and security policies. • Drive innovation within the service desk team to continuously improve process and service delivery. • Regularly engage with stakeholders to understand their needs and expectations and align IT support accordingly. • Participate in the development of user training programs to educate employees on best practices and tool updates. • Create and manage reporting dashboards for service and system insights. • Support and promote company values through positive interactions with both internal and external stakeholders on a regular basis. • Other strategic business initiatives or special cross-functional project involvement as required.

• Drive sales of Unilever products and expand distribution channels • Develop and implement strategic growth plans, including revenue and profitability targets • Collaborate closely with all relevant stakeholders (regional and central teams, as well as Unilever) • Develop, implement, adapt and promote the product portfolio for the local market • Generate strong customer and category insights and understand local customer processes, including creating and executing pricing and promotional strategies as well as local category and activation plans

• Define and lead multi-season Merchandise Financial Plans for the NA marketplace • Adjust and align Merchandise Financial Plans to consumer architecture based on targets and actuals • Set and perform pre-season top-down financial business targets for class/category, gender, and channel to inform franchise/style plans, financial forecasts, and end-to-end inventory forecasts • Establish and execute inventory liquidation plans within and across channels • Reconcile top-down and bottom-up forecasts through a middle-out process • Determine cross-channel trade-off actions to drive consumer demand, optimize margin, and maintain marketplace inventory health • Incorporate financial reporting and budget requirements into merchandise plans and recommendations • Establish systematic methods and tools to monitor stock-to-sale ratios and sales trend data

• Collaborates with customer in creation of care plan and documents plan in medical management system. • Partners with each customer to establish goals and interventions to meet the customer’s needs. • Establishes plan of care in conjunction with the customer and provider then document into a medical management system. • Utilizes motivational interviewing, behavior change, and shared decision making to help customers achieve optimal health and well-being. • Empowers customers with skills to enhance interaction with their providers. • Interfaces with the customer, family members/caregivers, providers, and internal partners to coordinate the needs of the customer through telephonic, email, text, and chat interactions. • Collaborates with nutritionist, pharmacist, behavioral clinician, Medical Director and customer's provider and other Cigna Medical Management programs to provide whole-person health support. • Tracks daily activities to trend volume and outcomes. • Follows standard operating procedures. • Toggles between multiple systems and applications. • Research relevant topics in health promotion and disease prevention as required for specific customers. • Prioritizes work to meet commitments aligned with organizational goals. • Understands and adheres to Case Management performance measures to deliver on key results. • Completes training within the communicated time limit as required per role. • Demonstrates evidence of continuing education to maintain clinical expertise and certification as appropriate.