Skillable

Role Description - Responsible for graphic design project needs across the Marketing department (and broader Skillable organization) in support of internal and external customer consumption. - Partner with stakeholders in ensuring a clear understanding of the development needs of graphics that represent our company across channels including ads, brochures, PowerPoint presentations, etc. - Balance multiple project priorities while establishing project timelines and deadlines and strict copyediting review processes of all completed materials. - Contribute to marketing projects with helping to develop brand strategies and creating visual content for online brand presence. - In support of PR/AR, schedule communications, interviews and maintain relationships with vendors and media. - Assist in the creation of promotional content including email templates, brochures, ads, graphics, etc. - Manage and own the social media calendar alongside the communications team, as well as, posts and visual identity. - Produce weekly and monthly reports that help gauge the effectiveness of branding and communication efforts. - Assist in providing and disseminating communications and updates of regular internal brand and graphic related assets. - Partner with Marketing team leadership on strategic goals in support of Skillable’s OKRs. - Represent Skillable professionally during webinars, customer meetings and corporate events as required. - Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis. - Other strategic business initiatives or special cross-functional project involvement as required. Qualifications - Bachelor’s degree in related field or relevant individual/educational/professional experience. - 2+ years of relevant professional experience producing graphics and content. - Experience using the Adobe Creative Suite, Microsoft Office and Canva. - Plus web conferencing and internal communication software experience (Teams). - Experience with Hubspot and Foleon a plus, but training provided if needed. - Strong creative and analytical skills. - Detail oriented, organized and adaptable to changing needs and priorities. - Experience working cross-functionally and promoting collaborative partnerships to drive results, including senior leadership. - Comfortable presenting and conveying material both formally and informally to all levels of the organization. - Thorough understanding (or willingness to learn expeditiously) of business operations and processes. - High-level of confidence, integrity, enthusiasm and an appetite to develop your executive presence. - Proven ability to communicate effectively and professionally to various audiences internally or externally through various mediums. - Demonstrated ability to prioritize and manage workload and meet project deadlines. - Microsoft suite experience, including teams or similar web conferencing and internal communication software experience preferred. - Naturally inquisitive with a desire to learn and contribute. - Experience working in a fully remote team is preferred, but not required. - Basic understanding (or willingness to learn expeditiously) of standard business operations and processes. Requirements - The base salary for this position is $50,000 - $60,000 annually. - This range does not include at plan potential for commissions and/or quarterly upsides. - This role is not eligible for Skillable’s corporate bonus plan. - Consistent with applicable laws, compensation will be determined based on the candidate's level, relevant skills, qualifications, and experience along with requirements for the position and annual financial plans. - Skillable is a distributed first team with employees working across the U.S., and we do not consider geography when determining compensation ranges. - Pay range and current benefit offerings are effective for 90 days from posting date. - Standard employment offerings are subject to potential change upon periodic review and analysis, at the discretion of Skillable. Benefits - Fully remote with a monthly stipend to pay for office services and supplies. - Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options. - 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements. - Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave. - Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week. - Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more! Working Conditions - The job conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. - Employees in this position use PC and phone on an ongoing basis throughout the day. - Periodic travel may be required equaling up to approximately 10% of the time.

• Manage a team by hiring and onboarding talent, setting clear expectations, conducting formal performance reviews, and coaching accountability. • Lead the team to deliver on the enterprise data platform roadmap by translating architecture direction into sequenced execution plans, team backlogs, and measurable outcomes. • Create a strong engineering culture across the team by setting standards for maintainability, organization, and repeatability; growing engineers via regular 1:1s, timely feedback, development plans, and formal review cycles; and being responsible for overall team performance and cohesion. • Own day-to-day execution for the Data Engineering team by breaking work into tasks, driving sprint-level planning, delegating effectively to grow ownership, unblocking delivery, and ensuring high-quality outcomes through engineering reviews and feedback. • Drive implementation of the Medallion architecture (Bronze → Silver → Gold) with strong enforcement of layer responsibilities, ensuring repeatable and auditable pipeline behavior leveraging Boomi, Dbt, Azure Data Bricks, Boomi/Rivery, Delta tables, and Sql Server. • Partner closely with the Data Architect to bring the architecture to life through concrete implementation patterns, reference pipelines, and guardrails—ensuring the team can consistently execute the intended approach. • Reduce friction by driving crisp decisions and forward motion—using lightweight decision records, seeking the right input, and then executing accountability (while avoiding overly heavy process). • Establish DataOps practices aligned with modern software development lifecycle (SDLC): CI/CD for data assets, consistent branching/release patterns, code review standards, and runbooks/operational readiness for pipelines. • Improve pipeline observability and operational reliability by implementing monitoring for freshness/staleness, failure modes, and quality signals, and ensuring the team responds predictably to incidents and support requests. • Drive stakeholder partnership and intake stream: collaborate with business partners to clarify requirements, reduce ad-hoc thrash, and shape requests into deliverable, well-scoped work that fits the platform strategy. • Develop future leaders and succession plans for key roles through assigning regularly occurring responsibilities, mentoring, and strategic delegation. • Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis. • Other strategic business initiatives or special cross-functional project involvement as required.

• Lead the entire event strategy efforts for lead generation and customer engagement at events including the planning and development of necessary promotional materials, setting up lead capture system, and identifying key target audiences. • Plan and execute a range of field marketing initiatives, including live events, tradeshows, executive events, customer conference and experiential marketing campaigns that align with the company’s overall marketing objectives. • Oversee all logistics, coordination, and on-site management of events and tradeshows. • Ensure seamless execution, from pre-event planning to post-event follow-up. • Work closely with sales, product, and marketing teams to align event strategies with business goals and sales objectives. • Collaborate with regional team members within Revenue and Product to ensure appropriate tactical and strategic engagement of current, potential and former customers. • Ensure brand consistency and awareness across all field marketing activities, ensuring that messaging, booth design, promotional materials, and overall event experience align with company values and standards. • Manage event budgets effectively, ensuring that all events are executed within budget while maximizing ROI. • Regularly report and analyze the effectiveness of field marketing campaigns. • Provide post-event summaries, including key metrics such as lead generation, attendance, and engagement, in addition to key learnings. • Build and maintain strong relationships with vendors, event organizers, and industry partners to ensure smooth execution of events. • Manage, coach, and mentor a small team of event and field marketing professionals to ensure productive performance and talent pipeline growth within the department and broader business division. • Identify, create and maintain a calendar of events that keeps stakeholders informed, and run events that will attract and impress our target audience. • Create and own a standardized Skillable event playbook to execute and support various sized events focused on dedicated internal customers including direct U.S. sales, EMEA sales and partnerships. • Generate leads at events by meeting with attendees, delivering presentations or demonstrations and procuring contact information. • Track the success of lead generation efforts and report on key metrics, such as the number of leads generated, conversion rates, and ROI. • Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis. • Other strategic business initiatives or special cross-functional project involvement as required.

• Design, develop and test world-class software applications and features using C#, React/NextJs and JavaScript/TypeScript • Design, implement, and maintain unit, integration, and automated tests to ensure code quality, system reliability, and continuous delivery • Consistently deliver new functionality during two-week sprints • Anticipates needs and initiates solutions before issues become problems • Create and maintain documentation of features, design decisions, configurations, and other key technical areas of the application • Actively collaborate with other developers, QA engineers, designers, and product experts in a cross-functional scrum team • Assist with scope and estimation for proposed features leading to accurate cost and timeline estimates • Propose, prototype, and champion technologies and processes that continuously help Skillable advance integration solutions • Mentor other members of the software team to foster skill development and knowledge sharing • Establish quality development patterns and practices, ensuring the team adheres to these standards • Propose alternate designs that improve time-to-market or reduce cost or complexity • Explore and recommend new technologies, patterns, and methods to accomplish items on the technical and product roadmaps • Recommend standards and best practices for non-functional requirements such as system performance, usability, reliability, adaptability, security, legal and other operational aspects • Participate in team on-call rotation during evenings, weekends, or holidays for emergency support or special events • Consistently review work to ensure quality, avoiding errors and maintaining high standards • Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis • Other strategic business initiatives or special cross-functional project involvement as required

Role Description - Take guidance and instructions from lab authors and SMEs to build hands-on labs to our standards focused on customer needs and satisfaction. - Work day-to-day with the Lab Development group to consistently refine and accelerate our development process to ensure high quality standards balanced with consistent margins. - During technical content reviews (QA), identify errors such as Markdown formatting errors, steps that do not align to the user experience, and content flow. - Troubleshoot errors to determine whether they exist due to input error vs UI changes/broken lab steps. - As required, record lab step updates to include instructions, UI changes, and screenshots in provided lab test spreadsheet and work with internal lab developers to resolve, and/or update instructions and report blocking issues. - Collaborate with internal lab development stakeholders and customers to build virtualized environments with supporting learning instructions that meet identified requirements, provide verification that tasks are challenge centric. - Write PowerShell/BASH scripts to deploy and score labs as needed and use the specific features of the platform to create the best learner experience. - When working as part of a customer project, communicate and follow-up with customers throughout the product development lifecycle, proactively identifying and eliminating situations deviating from best practices. - Maintain a proactive and open line of communication with the project team for all content efforts. - Stay up-to-date and proactively learn about updated and new technologies. - Understand the products and solutions offered by Skillable and as needed, advise on solutions during customer conversations. - Utilize automated lab and courseware publishing process to manage and deploy content. - Work with Instructional Designers to develop professional hands-on experiences. - Determine services and features to be included in hands-on experiences, based on intended audience profile, learning objectives, best practices, and strategic initiatives. - Collaborate with Subject Matter Experts (including Curriculum Developers, Technical Trainers, Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training that meets the learning objectives. - Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis. - Other strategic business initiatives or special cross-functional project involvement as required. Qualifications - Bachelor’s degree in related field (computer science, etc.) or relevant professional experience. - 4+ years of experience in a technical environment that can be a combination of positions such as: Lab Development, Systems Administration, Systems Automation, and/or Support Engineering. - Experience using PowerShell to query endpoints or automate solutions. - Experience mentoring and training fellow technologists to understand and best leverage new technical platforms and advance features required. - Preferred experience using Bash and Python to query endpoints or automate solutions. - Experience using CSS and JavaScript a plus. - Technical skills across a broad range of cloud and on-premises platforms, including experience with Microsoft Azure, AWS, VMware, Hyper-V, Linux, and Docker. Working knowledge of Google Cloud Platform and others is helpful. - Proven technical skills with designing, implementing, administering, and automating cloud and on-premises platforms and services using PowerShell, BASH, CLIs, and related scripting. Experience in DevOps and related disciplines highly desired. - Ability and willingness to participate in multiple technical projects concurrently. - Desire and ability to work in a fast-paced environment. - Experience developing training curriculum, training aides, and other self-paced or instructor led training content is a substantial benefit. Requirements - The base salary for this position is $60,000 - $90,000 annually. Compensation will be determined based on the candidate's level, relevant skills, qualifications, and experience along with requirements for the position and annual financial plans. - Skillable is a distributed first team with employees working across the U.S., and we do not consider geography when determining compensation ranges. - Please note that it is not typical for an individual to be hired at or near the top of the range. Skillable reserves the right to modify this compensation range at any time. - Pay range and current benefit offerings are effective for 90 days from posting date. Standard employment offerings are subject to potential change upon periodic review and analysis, at the discretion of Skillable. Benefits - Fully remote with a monthly stipend to pay for office services and supplies. - Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options. - 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements. - Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave. - Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week. - Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more! Working Conditions - The job conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. - Employees in this position use PC and phone on an ongoing basis throughout the day. - Periodic travel may be required equaling up to approximately 10% of the time.

• Develop, implement, and maintain networking site reliability processes to ensure minimal downtime and consistent performance across network systems • Assist in maintaining and enhancing the organization's monitoring and alert systems to detect performance issues and system disruptions promptly • Diagnose, troubleshoot, and escalate networking-related service-impacting issues to ensure timely resolution and maintain system reliability • Participate in the configuration, management, and monitoring of network infrastructure, including enterprise servers, L2 and L3 networking, and firewalls • Support automation of repetitive tasks to reduce manual efforts and improve the operational efficiency of networking systems • Contribute to the performance analysis of networking systems and work on capacity planning to ensure scalability and stability • Collaborate with cross-functional teams to align networking initiatives with broader organizational goals and technical projects • Assist in creating and maintaining comprehensive documentation for networking systems, troubleshooting procedures, and operational guidelines • Participate in on-call rotations to provide support for critical networking systems and ensure high availability • Provide input on best practices for networking reliability, contributing to the continuous improvement of processes and systems • Engage in professional development opportunities to strengthen technical skills and stay updated on emerging trends in networking and site reliability • Other networking-related initiatives or cross-functional project involvement as assigned • Support and promote the company values through positive interaction with both internal and external partners and customers on a regular basis

• Own and ensure the successful, predictable, and scalable execution of all lab deliveries formally managed by the Delivery Operations team. • Own delivery assurance for all labs designed as managed by Delivery Operations and ensure all key metrics are recorded and monitored regularly. • Lead the team in planning through launch of delivery for designated events, including regular monitoring and engagement to meet customer needs for all highly visible deliveries. • Establish and enforce delivery of readiness standards for consistency and scalability of Skillable lab use across customers. • Co-ordinate pre-instancing, scale testing, and deployment validation. • Maintain rolling delivery forecasts for managed programs and develop concurrency models and resource planning frameworks, in collaboration with Customer Experience teams. • Build, publish and maintain best practices for lab design which ensure high scale delivery through design optimization, design patterns, and resource usage. • Lead post-delivery reviews and retrospectives to drive continuous improvement of delivery operations. • Partner with Product and Technical PMs to influence platform enhancements that increase delivery success. • Guide customer facing teams on scalable lab program design to ensure broad knowledge share across Skillable, in support of customer needs. • Ensure all critical team members across the organization understand delivery requirements and operational constraints. • Represent delivery readiness, including regular reporting on key data points, within leadership planning discussions. • Build, manage and retain a high performing team with strong redundancy and knowledge share, through strong leadership and talent development. • Develop future talent and succession plans for key roles through assigning regular occurring responsibilities, mentoring, and strategic delegation. • Focus daily on execution and risk management (i.e. monitor active deliveries, respond to incidents, triage and resolve delivery issues, lead planning sessions, review and optimize lab content, ensure real-time coordination during live events). • Focus monthly on forward planning and alignment (i.e. maintain visible 3-month rolling delivery plan for managed programs, identify tier 1 and high-risk deliveries, validate capacity and infrastructure readiness, review forecast accuracy, adjust delivery plans). • Focus quarterly on strategic readiness and evolution (i.e. forecast delivery, infrastructure and fabric needs, deployment standards and delivery best practices, new tools and scale strategies, structured post-delivery reviews, capacity modeling and monitoring frameworks). • Manage, coach and mentor direct reports to foster skill development, knowledge sharing, and technical growth. • Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis. • Other strategic business initiatives or special cross-functional project involvement as required.

• Own and drive strategic client prospecting, key presentations, negotiations, contract development and product solutions with key stakeholders and executives, ensuring all deliverable milestones are met to win new logos and support company revenue goals. • Create, maintain, and execute creative and applicable account penetration strategies for top tier account assignments and targets. • Consistently conduct high-touch, strategic prospecting efforts in collaboration with ABM campaign programs and Sales Development Representative activities. • Create sales pipelines through best-practice, disciplined networking, prospecting, discovery, and qualification techniques. • Be accountable to produce self-sourced first meetings (in addition to those generated for you through Demand Generation programs) in order to generate sufficient pipeline coverage for sales quota target. • Document and regularly maintain sales opportunity data and provide accurate sales forecasting • Manage the full sales cycle from lead to close including choregraphing the proper use of Skillable assets and cross-functional resources • Work closely with the Vice President of Sales and broader sales organization to develop sales strategy, monitor and analyze KPIs, and beat organizational revenue goals as a team • Serve as a trusted advisor to understand your prospects’ desired organizational outcomes and propose appropriate solutions and services to ensure satisfaction and success. • Sell a complete virtual labs solution, along with content, services, and support to ensure customers’ technology skills training, development, and validation needs are met. • Continuously partner with internal product, technology and customer experience teams to stay aware of key product features and differentiators. • Develop and employ an understanding of industry knowledge related to market trends, emerging technologies, and competitive landscape. • Consistently and regularly meet or exceed quarterly and annual quotas. • Assist in mentoring and guiding other Revenue Team members in strategy and creative methodologies to push sales cycle timeframes and new logo acquisition. • Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis. • Other strategic business initiatives or cross-functional project involvement as required.

• Manage, train, coach, and mentor the IT support team, fostering a culture of excellence, customer service and continuous improvement. • Oversee daily operations of the IT service desk, ensuring effective ticket management and adherence to Service Level Agreements (SLAs). • Design and implement robust IT support workflows, including escalation paths and resolution procedures. • Monitor service desk metrics (ticket resolution times, user satisfaction, backlog trends) and adjust processes to optimize performance. • Contribute to and improve a comprehensive knowledge base and self-service resources for employees. • Collaborate with IT and Security leadership and other internal partners to ensure IT support aligns with strategic initiatives and business goals. • Provide regular performance reports and strategic recommendations to leadership. • Manage the onboarding/offboarding process to ensure timely provisioning and deprovisioning of IT assets and access. • Resolve high-priority escalations and complex technical issues, providing guidance to support staff as needed. • Develop, create and own the delivery of appropriate onboarding and training materials to ensure successful assimilation with the team and division. • Participate in the recruitment and hiring of new team members. • Resolve or direct ticket escalations as necessary, providing expert support and backup to the IT service team. • Provide on call support on rotation with other team members. • Participate in compliance reviews and audit collection as necessary. • Communicate system health updates to stakeholders and employees. • Participate as necessary in incident escalation resolution. • Oversee budget for the IT service desk, ensuring cost-effective solutions and resource allocation. • Manage relationships with external vendors and service providers. • Support development and maintenance of disaster recovery plans to ensure business continuity in case of IT service disruptions. • Ensure all IT support activities comply with relevant regulations and security policies. • Drive innovation within the service desk team to continuously improve process and service delivery. • Regularly engage with stakeholders to understand their needs and expectations and align IT support accordingly. • Participate in the development of user training programs to educate employees on best practices and tool updates. • Create and manage reporting dashboards for service and system insights. • Support and promote company values through positive interactions with both internal and external stakeholders on a regular basis. • Other strategic business initiatives or special cross-functional project involvement as required.

• Own and drive strategic client and partner prospecting, key presentations, negotiations, contract development and product solutions with key stakeholders and executives, ensuring all deliverable milestones are met to win new logos and support company revenue goals. • Develop and employ a deep and evolving understanding of the US academic market landscape including policy, macro-economic market trends, labor or demand side dynamics, emerging technologies, and competitive landscape. • Create, maintain, and execute creative and applicable account penetration strategies for top tier account assignments and targets. • Consistently conduct high-touch, strategic prospecting efforts in collaboration with account based marketing (ABM) campaign programs and Sales Development Representative activities. • Create sales pipelines through best-practices, disciplined networking, prospecting, discovery, and qualification techniques. • Maintain a deep understanding of influential education technology company’s whose core mission is to serve Academic markets exploring relationships where significant leverage exists. • Comfortable and experienced with the RFI/RFP process and willing to quarterback the process cross functionally within and across Skillable. • Be accountable to produce self-sourced first meetings (in addition to those generated through Demand Generation programs) in order to generate sufficient pipeline coverage for sales quota target. • Document and regularly maintain sales opportunity data and provide accurate sales forecasting through internal systems. • Manage the full sales cycle from lead to close including choregraphing the proper use of Skillable assets and cross-functional resources. • Work closely with Skillable’s Chief Growth Officer and sales leadership and broader sales organization to develop sales strategy, monitor and analyze KPIs, and beat organizational revenue goals as a team. • Serve as a trusted advisor to understand your prospects’ desired organizational and institutional outcomes, dynamics and details of their organization and propose appropriate solutions and services to ensure satisfaction and success. • Understand and sell a complete virtual labs solution, along with content, services, and support to ensure customers’ technology skills training, development, and validation needs are met. • Continuously partner with internal product, technology and customer experience teams to stay aware of key product features and differentiators. • Consistently and regularly meet or exceed quarterly and annual quotas. • Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis. • Other strategic business initiatives or cross-functional project involvement as required.