Role Description The US Subject Matter Expert (SME) serves as the functional authority and escalation owner for compliance-critical United States People Solutions processes, including: - US Benefits - US Accommodations - Form I‑9 Compliance - US Unemployment - US Work Authorization This role is responsible for ensuring accurate interpretation of policy and regulation, consistent application of best practices, operational governance, and advisor enablement across PSC teams. Key Responsibilities - Functional & Process Ownership - Act as the primary subject matter expert for US Benefits, US Accommodations, Form I‑9 employment eligibility compliance, US Unemployment claim support, and US Work Authorization guidance. - Provide authoritative interpretation of policy, regulations, and internal standards across all supported processes. - Ensure consistent execution of processes across PSC teams. - Compliance & Governance - Own, maintain, and periodically review SOPs and knowledge base documentation to ensure accuracy, compliance alignment, and operational clarity. - Support internal audits, compliance reviews, and quality assessments. - Identify and proactively address compliance risks or gaps. - Partner closely with PSC leadership to support governance and risk mitigation efforts. - Escalation Management - Serve as the final point of escalation for complex and high-risk cases. - Resolve escalations within established service level expectations. - Identify escalation trends and recommend process or training improvements. - Reduce dependency on supervisory escalation paths through proactive guidance. - Advisor Enablement & Support - Provide real-time guidance and consultation to PSC advisors and case coordinators. - Serve as a trusted resource for supervisors and leaders on complex case interpretation. - Support improved first-contact resolution and decision accuracy. - Enable consistent application of best practices across teams. - Training & Knowledge Management - Develop and deliver onboarding support for new hires supporting US processes. - Deliver refresher training to close knowledge gaps and address emerging trends. - Simplify and organize knowledge base content to improve usability and accessibility. - Support continuous capability uplift across PSC teams. Success Measures (KPIs) - 100% of escalations resolved within defined SLAs - Sustained First Contact Resolution (FCR) of ≥ 95% - 100% compliance with SOP review and governance cadence - Measurable improvement in QA outcomes following training interventions - Reduced supervisor dependency for technical decision-making Qualifications - 2–3 years of demonstrated experience supporting US HR or People Solutions processes, preferably in a centralized service or shared services model - Strong working knowledge of US compliance-driven HR processes, including eligibility, accommodations, benefits, or related functions - Experience handling complex escalations, compliance-sensitive cases, or audit support - Advanced analytical and critical-thinking skills - Strong written and verbal communication skills - Ability to interpret and apply policy consistently - Proven ability to coach, educate, and influence peers and leaders - High attention to detail and documentation accuracy Preferred Qualifications - Bachelor's degree in human resources or a related field - Previous SME, Senior Advisor, or Specialist experience within PSC or a comparable environment - Experience supporting healthcare, insurance, or regulated employee programs - Familiarity with compliance and quality assurance standards in US HR operations Location CRI Work-at-Home Language Requirements English Time Type Full time

Role Description Reporting to the Senior Manager – B2B EDI Delivery & Architect, the EDI & B2B Integration Solutions Lead provides technical leadership and architectural oversight for enterprise B2B integration solutions, with a primary focus on OpenText EDI platforms. This role is accountable for defining integration architecture, guiding solution design, and ensuring high‑quality execution across EDI, API, file‑based, and ERP integrations. The Lead partners closely with business, functional, and technical stakeholders to align integration solutions with business objectives while ensuring scalability, reliability, and regulatory compliance. In addition to deep technical expertise, the role requires strong execution leadership—working with internal teams and external delivery partners to drive consistent delivery, operational excellence, and continuous improvement across the B2B integration landscape. Key Responsibilities - Technical Leadership & Architecture - Serve as the technical lead and subject‑matter expert for B2B integration solutions within the EDI domain. - Provide architectural leadership for OpenText B2B solutions, supporting: - EDI, API, and file‑based integrations - SAP IDoc integrations with SAP ECC and S/4HANA - File‑based integrations with JD Edwards, SAP, and AS/400 - Own and produce conceptual, logical, and solution architectures, including integration design documents, data flows, and risk assessments. - Ensure architectural decisions align with enterprise standards, integration strategy, and long‑term scalability. - Standards, Governance & Best Practices - Define, promote, and enforce integration standards, processes, policies, and procedures to ensure compliance with corporate, security, and regulatory requirements. - Champion industry best practices for EDI and integration architecture frameworks, tools, and communication protocols. - Evaluate emerging integration technologies and market trends; make strategic recommendations aligned with business roadmaps. - Delivery & Execution Oversight - Lead and support complex integration initiatives across multiple business units, ensuring alignment between architecture, design, and delivery. - Partner with internal delivery teams to ensure smooth execution, issue resolution, and production readiness. - Provide technical oversight of vendor execution, including solution design, implementation quality, and operational support. - Monitor service levels and operational performance, ensuring alignment with business priorities and SLAs. - Operational Excellence & Enablement - Develop, enhance, and leverage tools, accelerators, and reusable assets to improve the efficiency and effectiveness of integration delivery and support. - Support operational troubleshooting and root‑cause analysis for complex EDI and B2B integration issues. - Act as a trusted advisor to business and IT stakeholders, translating complex technical challenges into clear, actionable guidance. Qualifications - The ideal candidate brings a blend of hands‑on technical expertise, architectural leadership, and delivery oversight, with a strong solution‑oriented mindset. Requirements - 5+ years of responsible experience within enterprise technology and integration roles - Demonstrated expertise in the B2B EDI domain - Strong experience with OpenText B2B / EDI solutions, including IDocs and communication protocols - Hands‑on experience with EDI standards (X12, EDIFACT) and XML - Experience supporting production operations, service management, and project delivery Benefits - To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. - We welcome people with the imagination and drive to help us reinvent the future of healthcare. - At BD, you’ll discover a culture in which you can learn, grow and thrive. - We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. - Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Role Description Responsible for engaging with prospective customers to understand their cybersecurity needs, crafting tailored solutions, and presenting product demonstrations to showcase how Trellix's offerings address those needs. Collaborates closely with the sales team to drive revenue growth. - Articulate the benefits of Trellix products for both technical and non-technical audiences. - Research the technical requirements of an opportunity to scope and architect a solution that meets the customer’s needs. - Own the solution sales activities within the sales process to gain the technical win and the customer's trust. - Participate in solution-led sales calls and prospect visits, qualifying the customer’s requirements. - Gather requirements, develop use cases, and fully understand the client's business needs and constraints. - Present the Trellix solutions and how this solves the customers’ needs and outcomes. - Create unsolicited solution proposals and ensure they meet or exceed the customer’s requirements and are fit for the intended purpose. - Ownership of the technical or solution response to RFIs/RFPs and orchestration of the virtual teams to help deliver a comprehensive consultative response. - Present the solution proposal to the customer, demonstrating how we solve the customer’s requirements and how this aligns to the customer's outcomes and differentiates from the competition. - Retain a competent level of knowledge and technical hands-on experience across Trellix products, solutions, and sales propositions. - Keep abreast of security trends and industry analysts reports and leverage this knowledge to drive technical sales wins. Qualifications - 6+ years of sales/solutions engineer experience within cybersecurity or SaaS space. - Ability to form relationships at various levels. - Customer focused. - Energized by working in regional teams. - Ability to work independently and collaboratively with various teams. - Excellent knowledge and experience with a wide variety of IT technologies and security solutions. Benefits - Retirement Plans - Medical, Dental and Vision Coverage - Paid Time Off - Paid Parental Leave - Support for Community Involvement

Title: Solutions Engineer Location: Remote, US, 31999 Workplace: 2201 Job Description: Salary Range: $145,000 - $195,000 Job Posting End Date: May 25, 2026 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Work Designation. Depending on your location within the continental US, this role may be hybrid or remote. - If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. - If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? • Mulesoft Certified Platform Architect • Design complex integrations leveraging DataWeave 2.0 REST/SOAP, messaging queues, and event-based architecture • Architect integrations using cloud serviecs, including AWS, S3, Lambda, SQS, API Gateway • Design and support integrations with enterprise data platforms such as Snowflake. Set standards, Governance & Innovation • Define and maintain integration standards, reusable assets, and governance models as part of C4E • Utlilize MuleSoft Vibes and Enstein AI to enhance productivity, monitoring, and governance • Guide development teams and provide technical leadership • Collaboration with Sales and Product Teams Education & Experience Required - Bachelor’s degree in computer science or information systems or other related field - Eight or more years of solutions-based data processing experience with concentration in systems engineering, operating systems and network design/configuration and management Or an equivalent combination of education and experience Education & Experience Preferred - Master's Degree Computer science or information systems or other related field Principal Duties & Responsibilities • Analyze business needs and design corresponding technical solutions • Collaborate with software engineers to ensure solutions are achievable and align with technical standards • Recommend improvements to current systems and processes • Ensure solutions are cloud-compatible and optimize cloud resources • Oversee project timelines and deliverables • Participates on multiple project teams, installs operating systems or major subsystems and associated software and hardware products; enhances activities, and performs as related maintenance and support; backups manager as necessary • Mentors less experienced personnel in their specific areas of expertise • Provides expertise to internal and external clients as needed related to problems with business solutions • Recommends design and performance improvements based on analysis of assigned specifications, planning, designing, and implementing software solutions, uses appropriate software engineering processes • Provides technical consulting on highly complex issues surrounding the use of the organization’s infrastructure and on the integration of application systems into the infrastructure • Maintains a current understanding of systems software and IT architecture, products, services, processes, and methodologies; evaluates technology options and makes recommendations to management • Performs other duties as required Candidates for this role must be authorized to work in the United States without the need for current or future visa sponsorship. We are unable to sponsor or assume sponsorship for employment visas related to this role at this time. Total Rewards The salary range for this job is $145,000 - $195,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities. #DICE