Aflac

Title: Para-Actuary I Location: Columbus GA, US Workplace: 1000 Job Description: The Division: Corporate Actuary Job Id: 9429 Salary Range: $50,000 - $65,000 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is hybrid. This means you will be expected to report to one of our Aflac offices located in Columbus, GA for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? - Excellent oral, written, and interpersonal skills to effectively interact with all levels of the organization - Intermediate knowledge and skills in Microsoft Excel, Word, PowerPoint, and SQL - Basic knowledge of accounting principles preferred - Excellent attention to detail to ensure accuracy - Ability to meet deadlines Para-Actuary Competencies Technical Knowledge & Skill - Basic Performs data analysis, synthesizes it into something meaningful, and develops materials and presentation of findings. Understands data limitations and considers influence of business processes, market segmentation strategies, and industry factors on analysis. Identify, set, and defend actuarial and financial assumptions; develop, enhance, and deliver actuarial and financial models that effectively evaluate risk. - Project Management - Basic Can effectively lead projects, including those with cross-functional accountabilities. Highly responsive to dynamic business needs while partnering with other functional or operational areas. Identifies and initiates projects suggested by business needs or strategies and reprioritizes work/seeks resources as necessary. - Communication - Basic Understands, listens and explains business issues and potential solutions in a way that results in informed decision making. Proactively and routinely seeks out business partners to provide timely summary of practice area results. Has clear examples of delivering business concepts and messaging, along with presentation skills, to a wide variety of audiences. - Business Knowledge & Acumen - Basic Aligns actuarial analysis and findings with the broader goals of the organization. Understands all of Aflac's products and business functions. Looks at problems from the overall business framework, rather than only a technical framework, and links the technical actuarial analysis to the bottom line. - Delivers Results - Basic Develops projects, plans, and priorities that are consistent with business initiatives and goals. Consistently achieves results, personally and through others that contribute business value. Develops actions that lead to stated business goals based on actuarial or financial findings. - Develops Self & Others - Basic Steps outside actuarial competencies and develops broader business acumen -- goes beyond the technical aspect of a problem. Creates valued business partnerships based on consulting advice provided; seeks out opportunities to mentor others. Participates in new and challenging work experiences outside of one's own functional area. - Influencing - Basic Interprets business and technical information in a way that influences key decision makers / stakeholders. Drives discussions on meaningful business issues and potential solutions with external partners. Demonstrates the ability to build agreement through composure, commitment, cooperation, and enthusiasm for recommendations -- even with difficult messages. - Makes Effective Decisions - Basic Provides timely analysis to reach a recommendation, even with incomplete data; not averse to simply approximate an answer. Includes others in decision making as warranted to obtain good input and ensure buy-in for decisions. Evaluates options by considering implications and consequences -- makes decisions outside the bounds of ""the way it's always been done”. - Values Driven - Interacts with others in a way that gives them confidence in one's intentions. Listens with respect and objectivity even when others' opinions conflict with one's own. Adheres to standards of professional conduct Education & Experience Required - Bachelor's Degree in Mathematics, Business Administration, Statistics, Computer Science, Finance, Accounting, or a related field - Zero to two years of related work experience Or an equivalent combination of education and experience Travel Less than or equal to 10% Principal Duties & Responsibilities - Performs tasks to support monthly and quarterly financial reporting - Principal Duties & Responsibilities may include (varies by functional area, i.e. pricing, valuation): - Gathers information from various systems and departments per actuarial request - Researches, compiles and categorizes data for experience analyses using PC and mainframe platforms and prepares related reports - Prepares schedules of statistics, premiums, reserves, etc - Assists with the preparation of Statutory annual statements and other year-end reporting - Researches, plans, organizes, and conducts needed analysis on relevant information to stay abreast of legislative changes in the industry; reviews insurance laws and regulations, and works with team members to determine the impact on Aflac’s policies and services; communicates with state insurance departments to resolve issues, answers questions, clarifies interpretation of laws, regulations, rate filings, and potential changes in business practices - Develops appropriate analytical models and reports for special studies using SQL, Excel, and Visual Basic; runs and modifies existing programs such as asset shares, reserve factor development, loss ratio studies, lapse rate studies and company projections - Assists in the development, setting assumptions, and pricing of new products; checks source of data to verify completeness and accuracy - Maintains effective and accurate online records, databases, or manual filing systems that provide a quick-reference database for information on department activity and document/correspondence status; collects data for and prepares department productivity reports, statistical reports, and other ad hoc reports - Assists with internal and external audits and statutory examinations. - Performs other duties as required Total Rewards The salary range for this job is $50,000 - $65,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

Title: PLADS Group Underwriter III Location: Columbus, GA or Columbia, SC,/ US Work Type:Remote, Hybrid, Full Time Job ID: 9457 Workplace: 5113 Job Description: Salary Range: $90,000 - $120,000 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is an onsite role. You will be required to work at the {INSERT BUILDING NAME HERE} in {INSERT CITY/STATE HERE} during your set working schedule. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. Worker Designation – This role is hybrid. This means you will be expected to report to one of our Aflac offices located in {INSERT CITY/STATE HERE} for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. Work Designation. Depending on your location within the continental US, this role may be hybrid or remote. - If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. - If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? - Has extensive knowledge of changes to policies, procedures, and governance tools, to ensure processes are up-to-date, reflect new policies and facilitate implementation within own work area - Solid Group Life/Disability underwriting knowledge - Understanding of Group Life and Disability products and services, affiliated systems and applicable operational policies and procedures - Strong math skills - Strong Microsoft Excel skills - Knowledge and skills in experience rating Life, STD, LTD, Leave products and analyzing competitor experience data Education & Experience Required - Bachelor's Degree In a related field - 4 years of financial underwriting experience with Group Life, STD, LTD and Leave products for employer groups exceeding 1,000 covered lives or 5 years of financial underwriting experience with Group Life, STD, LTD, and Leave products, including 2 years of experience for employer groups exceeding 1,000 covered lives Or an equivalent combination of education and experienc Principal Duties & Responsibilities - Completes assignments of high complexity while working within delegated authority - Provides technical underwriting support and guidance to customers and distributors, consistently providing excellent customer service - Maintains distributor relationships by consistently requesting the correct evidence, consistently making the correct decision and always explaining rating decisions - Completes a range of queries and referrals within agreed authority limits, measuring the exposure analyzing the risk of each case to maintain underwriting standards - Proactively contributes to the development and improvement of technical underwriting standards, controls, practices and procedures to better meet business goals - Proactively contributes ideas and work for the development of new or enhanced propositions /procedures/philosophy, ensuring we charge the right premium for the associated risk - Proactively supports development of self and others and contributing to a positive and supportive team culture - Identifies training opportunities for self and others and assists with training as directed - Works closely with distributors and other operational areas to support the overall achievement of the business plan, demonstrating knowledge in underwriting expertise, systems, procedures and processes - Assists with quality reviews in order to help identify, assess and take action to mitigate risks to achievement of underwriting goals and objectives - Undertakes investigations and inspections of data, processes and practice to identify potential or actual compliance issues and recommend appropriate action - Collates and analyzes data and make recommendations to support the underwriter´s decision making process - Assesses and evaluates underwriting processes in order to identify areas for improvement, tracking actions and monitoring implementation to demonstrate the impact that change may have - Acts as lead technical resource for standard methodologies and systems knowledge to enable underwriters to deliver to customers efficiently and effectively - Reviews and interprets information and advises internal clients of appropriate action to fulfill procedural and regulatory requirements - Performs other duties as required Total Rewards The salary range for this job is $90,000 - $120,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

• acts as a main point of contact for claims specific questions for the case managers • serves as a mentor for new hires as well as supports new hiring training • takes an active role in refresher training and development of existing staff • ensures case managers are utilizing appropriate risk management skills to secure the appropriate claim outcome • conducts manager reviews/audits of claims as necessary to ensure overall quality • provides the appropriate coaching and feedback to case managers as needed • monitors KPIs and reports to ensure service levels and commitments are met, working with case managers as needed • monitors and adjusts workload balancing for case managers • provides support to management in facilitating team meetings/ huddles • may periodically manage complex cases and customer escalations • elevates any trends and/or coaching opportunities to the leadership team • completes special projects and/or ad hoc assignments as requested by leadership • performs other related duties as required

Title: Meeting Coordinator II Location: GA, US, 31999 Workplace: 2201 Job Description: Salary Range: $55,000 - $75,000 Job Posting End Date: 6/30/26 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is hybrid. This means you will be expected to report to one of our Aflac offices located in Columbus, GA for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? - Microsoft Office Suite – Intermediate - Technical skills in various IT tools and technology; such as virtual meetings management, attendee management tools, online booking tools, meeting apps, etc. - Versatility, flexibility, and ability to work within constant changing priorities with enthusiasm - Strategic thinking, superb time management, judgment, and problem solving skills - Demonstration of a high level of integrity and ethics - Thrive in a fast-paced environment and comfortable being accountable for decision making - Relentless focus on clients’ needs and consistent rising of the bar on service excellence - Ability to work nights and weekends when needed or scheduled Education & Experience Required - Bachelor's Degree in Business Administration or related field - 3+ years of related work experience Or an equivalent combination of education and experience Education & Experience Preferred - Travel and Global Meeting experience Travel Travel is equal to or less than 25%. Principal Duties & Responsibilities - Provides strategic direction, researches, and negotiates contracts for venues, hotels, ground transportation, entertainment/speakers and gifting for events; manages and coordinate small to medium tiered events, conferences, and meetings; provide consultative and strategic guidance to assigned internal and external customers in the execution of meetings and events; implement planning techniques, methodologies and technologies to successful create experiences and events based on the direction of the customer - Facilitate communications between stakeholders, attendees, and vendors to ensure alignment, transparency, and coordination; effectively communicate and interact with all levels of management, in a highly professional manner; conduct post event debriefs, reviews, or evaluations to gather feedback and implement improvements; communicate and enforce policies to ensure legal, risk management and finance compliance - Oversees attendee management by aligning with internal sales compliance teams on attendee lists, assist with contest design from a travel perspective, and the execution of numerous meetings; manage programs on-site; serving as primary contact between client and all vendors - Plans, organizes, and executes multiple events concurrently without compromising quality - Assist team and management on special project assignments in support of department, division and enterprise initiatives to include major events - Ensure that all program procedures and activities are effectively developed, communicated to clients for approval, and executed within the required timeframe - Review and audit all program related billing for accuracy, reconcile payments to vendors, and track and report expenses to clients; ensures timely program delivery within budget; maintain accurate records, systems input and complete file management as outlined in department policies and procedures - Perform other duties as required Total Rewards The salary range for this job is $55,000 - $75,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

• Responsible for planning and conducting basic to intermediate classroom or virtual training courses • Coordinates training programs, to include creating the class calendar, scheduling, reviewing, and updating lesson plans and presentation materials • Ensures all scheduling and setup is completed for the class; prepares and distributes training aids, such as instructional materials, handouts, evaluation forms, and visual aids • Initiates class sign-up sheets and verifies class attendance; issues class attendance certificates • Provides input or feedback for course improvement • Answers trainee questions during the training to enhance the learning experience • Prepares summary assessments for management identifying learning trends • Monitors and reviews work undertaken by project team in order to ensure appropriate use of materials, tools, equipment, or resources and adherence to schedules • Conducts due diligence on HR processes in order to determine the risk profile in compliance with relevant regulations • Independently collates and analyzes data using per-determined tools, methods, and formats to provide managers and HRBPs with the information required to plan and execute policies and processes • Supports the execution of segment/ function/ BD people strategies by providing operational HR management to ensure the achievement of business goals • Performs other duties as required

Title: PLADS Sr Life Case Manager Location: Remote, US, 31999 Workplace: 2203 Job Description: The Company: Aflac Columbus The Location: Remote, US, 31999 The Division: PLADS Job Id: 9339 Salary Range: $65,000 - $85,000 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? • Strong familiarity with claim management concepts • Strong understanding of medical terminology/pathology/anatomy • Articulate verbal and writing skills, decision making, meeting deadlines, working with confidential information • Strong skills with Microsoft Office and other software applications • Ability to multi-task and prioritize • High level of attention to detail • High attention to departmental/company procedures/practices Education & Experience Required - High School Diploma or equivalent - 3 - 5 years of Life industry claims experience - Demonstrated proficiency in product specific areas of Life or Disability as well as federal and state regulations governing these products and services Or an equivalent combination of education and experience Education & Experience Preferred - Bachelor's Degree In a related field Principal Duties & Responsibilities • Makes timely, accurate, and customer-focused life, accident, new and ongoing claim decisions using advanced independent discretion, guided by company procedures and regulatory standards; handles complex claims; obtains relevant medical, legal , employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract and applicable procedural documents, and renders the claim decision as quickly as possible. • Documents the claims system in an accurate and comprehensive manner; prepares, updates, and utilizes a claims management plan to attain the most appropriate outcome; remains in full compliance with regulatory requirements; demonstrates an above average level of proficiency in product and claims administration techniques; remains fully compliant with operational standards; meets or exceeds claims team operational metrics. • Maintains a level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence; anticipates customer’s needs and takes action as appropriate • Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence • Mentors and coaches new team members and participates in projects supporting the team's business initiatives. • Performs other related duties as required. Total Rewards The salary range for this job is $65,000 to $85,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

• reviews and processes Wellness and Hospital Indemnity insurance claims based on information submitted by policy holders • determines the nature and validity of claims by reviewing policy status, patient eligibility, and supporting medical and other documentation • keys claims data while interpreting coding and medical terminology in relation to diagnoses and procedures • uses multiple core administration databases, systems and subsystems to process and transmit claims for payment or further investigation • provides prompt customer service to policy holders, providers and other internal company entities regarding claims • documents phone calls in the system and follows-up on issues if needed • contacts insured or other appropriate persons to verify the accuracy and completeness of information on claims forms and related documents • responds to inquiries from policy holders, providers, agents regarding claim status and policy provisions • provides back-up coverage for other teams as required • maintains databases and prepares and extracts information using software systems • performs various clerical duties as assigned, such as filing, photocopying, typing, maintaining databases and preparing and extracting information using software systems

Title: Sr Consultant, National Sales Location: US Workplace: 2203 Job Description: We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? - Demonstrated strong project management and communication skills. - Ability to manage multiple priorities. - Strong presentation skills with the ability to convey complex information in a clear and concise manner. - Proficiency in process improvement techniques; diagnostic and creative problem-solving skills. - Excellent Microsoft office suite skills are a plus. Education & Experience Required - Bachelor's Degree in Business, Management or a related field. - 8+ years of professional job-related experience within the insurance industry. - Strong knowledge of the Broker market and Aflac products and processes. Or an equivalent combination of education and experience Travel Less than or equal to 50% Principal Duties & Responsibilities - Supports key activities for the National Sales Executives through collaborative discussion that results in the development of prospect sales strategies. - Stays abreast of the team’s needs by working with various internal and external partners to identify relevant trends, and other go-to-market activities that fill current gaps. - Assist with national sales opportunities including but not limited to presenting offerings to clients and brokers in finalist and other presentations, managing the RFP process for large case opportunities, working with underwriting and other internal teams to create attractive offers for prospective clients, and assisting with account implementations to ensure customer experience expectations are met and exceeded. - Coordinates with Premier Broker team to solve escalations for brokers and/or clients that may arise; assist with existing accounts as necessary, and emerging opportunities; Coordinate with team on target broker events and activities. - Assist with managing the new case pipeline; partners with other internal distribution channels to drive meaningful relationships to increase the number of national accounts. - Ensures that teams are collaborating when new opportunities arise; partners with the National Sales Executives to provide accurate projections. - Partners with internal teams to refine the RFP process and ensure a streamlined and efficient experience for brokers and prospective clients. - Builds relationship strategies to foster close working relationships amongst key business partners i.e., (Operations, PLADS, Dental/Vision, Premier Broker, Growth Solutions, and Digital Services). - Responsible for developing and maintaining a holistic view of Aflac offerings, competitor, and market conditions in order to provide relevant information to senior leadership. - Maintains subject matter expertise on Aflac products and benefit carriers. - Maintains expertise in proprietary and 3rd party benefits administration systems - Educates sales consultants on specific strategies, solutions, and industry changes; leads in finalist conversations. - Prepares follow-up client/TPE/broker question responses with sales leaders. - Performs due diligence to scope work and provide input to strategic questions required for defining opportunity; reviews discovery documents outlining detailed solutions - Conduct market research to identify opportunities, new broker contacts, and key stakeholders. Conduct research on prospects prior to finalist meetings. - Generate and deliver customized presentations to brokers and clients throughout the sales process. - Cold-call new broker contacts to expand the network and drive business growth. - Run, analyze and interpret sales reports to track performance, identify trends, and recommend improvements. - Provide required reports and metrics to leadership for sales reporting. - Performs other duties as needed. Total Rewards The salary range for this job is $150,000 - $200,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

• Manages a team of national account managers and account support staff focused on account relationships, stewardship, support; responsible for developing business plans for account retention, issue resolution, escalation management, and account support. • Oversees the dedicated support team for accounts with enrollment services and solutions. • Leverages business relations with internal partners to quickly resolve account concerns or questions. • Coordinate with other departments to optimize overall account satisfaction; identify and track issues, conduct root cause analysis of persistent issues or sub optimal processes; develop solutions with partners to better support accounts. • Oversees the development of quality controls; assists with reporting to ensure data integrity; assists with developing trigger reporting. • Serves as an account management subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of products, services & technology. • Collaborates with internal stakeholders on RFPs and go to market strategy. • Manages and collaborates with each operational area to ensure overall organization growth and success. • Develops and manages budget forecasting, manage hiring activities, team goal setting, semi-annual team assessment and calibration activities, and renewal/retention planning. • Develops the department’s key activities to ensure adherence to training expectations; develops training strategies to help the department stay abreast of best practices. • Coordinates strategic project initiatives and process reviews; ensures successful delivery of project expectations, including, but not limited to timeliness of completion, adherence to budgetary constraints, establishment of clear objectives, and facilitation of group discussion and decision making. • Stays abreast of current trends and best practices in customer service, development, functional operations, and technology; directs, maintains control, and appraises performance of all operational functions for the department; maintains appropriate communications within area of responsibility, advising division senior management accordingly. • Performs other duties as required.

• Makes timely, accurate, and customer-focused STD and AM new and ongoing claim decisions using advanced independent discretion guided by company procedures and regulatory standards • Handles the most complex claims from a clinical and financial perspective • Reaches out to obtain relevant clinical, vocational, employer, financial, and other information • Compares the information to the terms, limitations, and conditions of the contract and renders the claim decision as quickly as possible • Documents the claims system in an accurate and comprehensive manner • Prepares, updates, and utilizes a claims management plan to attain the most appropriate outcome • Remains in full compliance with regulatory requirements • Maintains a superior level of genuine caring and empathetic customer service throughout all interactions • Works with internal partners to support flexibility, collaboration, and creating a positive work environment • Mentors and coaches new team members and participates in projects supporting the team's business initiatives