Title: Strategic Account Manager, NA locations - Ashburn, Virginia - Remote - US time type Full time Job Description: About Vantage Data Centers Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Customer Experience Department The Customer Experience (CE) department at Vantage Data Centers is dedicated to managing and enhancing all aspects of customer relationships from the inception of the lease throughout the entire customer lifecycle. We ensure that data modules are delivered, monitored, and maintained according to contractual agreements, proactively supporting customer requests and audits to demonstrate compliance and performance. The CE department provides customers with visibility into the performance and maintenance of their data modules through our various reporting mechanisms. We track and report on customer service levels (SLAs), generate regular reports, analytical insights, and forecasting for Operations and the Executive Leadership team. Our team focuses on developing and enhancing processes, seeking out areas for improvement, and implementing plans to elevate the customer experience. Our team fosters a culture of collaboration, innovation, and continuous improvement, valuing each member's contributions and encouraging professional growth. The Customer Experience department works closely with all Vantage departments—such as Sales, Real Estate, Operations, Construction, and Solutions Architecture/Engineering—to ensure customer success throughout construction, delivery, and ongoing operations. By improving inter-departmental communication and influencing organizational practices, we contribute to our commitment to providing world-class service as we scale. Position Overview This role is based in Sterling, Virginia with flexible work arrangement: 3 days on-site and 2 days remote. This position can also be based remotely in the United States. Vantage is looking for an ambitious, self-sufficient, detail-oriented, resourceful Strategic Account Manager (SAM) to establish and maintain customer relationships and promote customer satisfaction. You will be the interface for Vantage Customers to ensure that their needs are met and will coordinate throughout all internal departments to support customer requests. The daily responsibilities include establishing and maintaining a relationship with a core set of customers to support day-to-day activities and requests including project support, construction reviews, data module fit-out coordination, customer onboarding, customer audits, operations support, performance reporting, customer tooling, and more. A successful candidate will coordinate with the Sales, Construction, and Operations organizations to develop custom solutions to ensure customer loyalty. Essential Job Functions - Understand the customers business and be proactive in our approach to establish and maintain excellent customer relationships - Establish key external relationships with customers personnel, e.g. Operations, Construction, Security & Health & Safety. - Develop key internal relationships within Vantage to ensure a smooth transition of services for each customer from initial contract through to live operations. - Ensure compliance with Vantage standards and customer leases. - Support customer projects, requests, and improvement activities tracking, pricing, approval, and implementation. - Report on operational performance, compliance to SLAs and deliverables, and financials through monthly, quarterly and bi-annual Business reviews, KPIs, and STAR reports. - Develop and document processes and procedures for customer support. Duties - Perform/coordinate all internal and external onboarding activities for new customers. - Interface in person with customers on a regular basis. - Generate and provide regular reporting and respond to Customer requests. - Respond to customer requests from the customer portal. - Identify areas of improvement and provide feedback on these items to the relevant Vantage teams. - Host and coordinate SLA compliance MBR and QBRs with the Customer. - Gather customer requirements and participate in the solution design and quoting process. - Collaborate with internal and external Vantage teams to complete activities on time. - Develop and maintain documentation for each customer. - Coordinate with relevant teams to ensure proper configuration of Customer Portal and tooling. - Provide support to all financial and billing teams. - Manage customer facing projects and activities. - Ensure compliance to Vantage standards and customer lease obligations is upheld. - Support Construction team with customer requests, coordinating communication, escalations, and reporting. - Support the operations teams with any operational incident reports and reviews with customers. - Handle additional duties as assigned by Management. Job Requirements - Bachelor of Science degree in Business Administration, Computer Science, Sales, related field, or equivalent experience required - 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required - Data Center, high-tech, or rapid growth industry experience is strongly preferred - Prior experience supporting an ITIL based Service Management program - Ability to read and interpret electrical one-line diagrams, a plus - Experience with contracts management and RFPs - Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio - Problem solving skills to troubleshoot and resolve customer requests - Excellent verbal and written communication skills - Time management and multitasking skills to handle multiple tasks and clients at once - Motivational and negotiation skills - Strong organizational skills and attention to detail - Travel required is expected to be up to 25% but may increase over time as the business evolves. Physical Demands and Special Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Additional Details - Salary Range: $120,000-$140,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations) - This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. - Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown. #LI-CD1 We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

Role Description As a Locate Account Manager, you’ll serve as the relationship lead and lead broker for new corporate clients, owning the deal process from onboarding through signed lease. You’ll work directly with the Chief Product Officer and a driven team of brokers, using Locate’s proprietary AI agents and predictive models to help clients make more accurate and efficient real estate decisions. This is a high-impact, client-facing role where you'll help define Locate’s A.I.-driven approach to commercial real estate. - Own the full real estate lifecycle for corporate accounts, from kickoff to lease execution - Serve as the primary point of contact and lead broker for franchisor and enterprise clients - Use Locate's AI agents to build real estate strategies, source sites, evaluate locations, and prepare recommendations - Draft and negotiate LOIs and support lease execution - Bring client and field insights back to the product team to shape how our technology evolves Qualifications - Real estate salesperson’s license strongly preferred; candidates without one should be prepared to obtain licensure after joining. - Strong communication and relationship management skills - Experience with enterprise account management/support - Familiarity with presenting data driven results directly to clients Requirements - AI first. The game is changing in every way imaginable. - Objectives driven. A right arrow pointed in the wrong direction is the wrong arrow. - Gritty when it's hard, humble to learn, and gracious to others.

Role Summary Pfizer Commercial Oncology is introducing the world to the next era of cancer care. With a growing portfolio of novel therapies, industry-leading R&D, and a goal of delivering eight breakthroughs by 2030 across major cancer types, we're translating cutting-edge science into market-shaping impact. Here, you'll partner with exceptional colleagues across scientific, medical, and manufacturing teams, backed by advanced digital and AI-enabled infrastructure and the authority to accelerate medicines from discovery to delivery. Guided by our values of courage, excellence, equity, and joy, you'll have the opportunity to stretch your skills and build a career that evolves with you-across teams, roles, and the Pfizer enterprise. Join us to make history - for patients, for their families, for the future. The Senior Oncology Account Specialist (SOAS) will have a variety of responsibilities, ranging from promoting Pfizer's product portfolio to health care providers and specialists, to educating members of the healthcare community regarding the appropriate use of Pfizer products, to calling on accounts and organized customers to help improve patients' experience with Pfizer products, as well as the overall quality of patient care delivered. The SOAS plays a critical role in increasing Pfizer's brand with high-value target customers by linking an insightful assessment of the account and/or business landscape with a strong understanding of Pfizer's products and resources. BASIC QUALIFICATIONS - BA/BS Degree from an accredited institution BA/BS Degree from an accredited institution OR an associate's degree with 8+ years of experience; OR a high school diploma (or equivalent) with 10+ years of relevant experience. - Ability to travel domestically and stay overnight as necessary - Valid US driver's license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired - Minimum of 4 years of previous Pharmaceutical Sales experience or minimum of 4 years of previous Oncology Healthcare Professional (HCP) experience working with key Oncology thought leaders or high influence customers in hospitals, large group practices or managed care organizations. - A demonstrated track record of success and accomplishment with previous Pharmaceutical Sales experience or Healthcare Professional (HCP) experience - Exceptional aptitude for learning and ability to communicate technical and scientific product and disease management information to a wide range of customers - Demonstrated high degree of business acumen - Proficiency using complex digital applications and able to adapt to Pfizer's long-range technology model in bringing relevant Pfizer information to market. PREFERRED QUALIFICATIONS - 3-5 years of Oncology sales experience - Experience in Hematology - Master's Degree - Advanced Healthcare Professional (HCP) Degree - Experience calling on institutions, NCI centers and Key Opinion Leaders Functional / Technical Skills can include: - Promote broad portfolio of products; Strong knowledge of disease states, therapeutic areas, and products - Deep knowledge of applicable customers and markets (prescribers/HCPs/institutions/ organizations) - Generate demand for Pfizer products in assigned accounts - Strategic account selling and management skills. Develop comprehensive territory/account/customer plans to drive achievement of desired objectives. - Maintain relationships throughout institutions - Overcome obstacles to gain access to difficult to see health care providers and customers. - Cultivate relationships with KOLs; build lasting relationships with top priority customers - Assess needs of target physicians/accounts; Address needs with responsive approach, targeted skills, and appropriate resources - Superior selling, technical and relationship building skills - Demonstrated ability to engage, influence and support customers throughout the selling process; excellent communication and interpersonal and leadership skills. - Demonstrated ability to quickly learn and embrace new ways of working in a rapidly changing environment. - Possess the ability to work in a matrix environment and to leverage multiple resources to meet customer needs and deliver results. Other Job Details Last Day to Apply: June 6th 2026 Territory includes but not limited to: Dallas, TX Relocation might me offered The annual base salary for this position ranges from $108,600 - $250,700. During initial new hire sales training, you will be classified as a salary non-exempt employee which entitles you to overtime pay. Upon your training certification, you will become an overtime exempt employee. In addition, this position offers an additional Sales Incentive bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits| (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. Sales

Role Description The Account Manager is responsible for maximizing customer retention, growth, and satisfaction across an assigned portfolio of accounts. This role combines strategic relationship management with a deep understanding of client goals to drive renewals, expansion, and long-term success. The Account Manager acts as the primary commercial partner, ensuring customers realize continuous value from GoCanvas or SiteDocs solutions while contributing directly to company revenue objectives. Your Most Important Initiatives: - Account Management & Growth: - Manage a portfolio of accounts, serving as the primary contact for all renewal, expansion, and satisfaction initiatives. - Identify, develop, and execute strategies for horizontal and vertical expansion through Quarterly Business Reviews, Strategic Reviews, and Product Innovation discussions. - Collaborate closely with key stakeholders to align solutions with business objectives and demonstrate value realization. - Leverage data insights to track adoption, drive performance metrics, and refine account strategies for maximum growth. - Retention & Renewals: - Own renewal processes, ensuring timely execution of contract negotiations, renewals, and price adjustments. - Develop and implement proactive save plans to mitigate churn, address at-risk accounts, and maintain a healthy book of business. - Monitor customer health and engagement through data-driven tools to anticipate and resolve potential retention risks. - Consistently meet or exceed retention and expansion revenue goals through renewal optimization and customer advocacy. - Customer Advocacy & Escalations: - Act as a trusted advisor and advocate, ensuring customers’ voices are represented across internal teams. - Serve as the escalation point for customer issues, coordinating resolutions with cross-functional partners in a timely and professional manner. - Partner with internal Customer Success, Professional Services, Billing, and Product teams to enable seamless execution and customer satisfaction. - Collaboration & Reporting: - Collaborate across departments to identify upsell, cross-sell, and renewal opportunities. - Provide leadership with forecasts and insights on customer retention, account health, and revenue projections. - Track and report on KPIs for expansion, renewal, retention, and satisfaction to drive continuous process improvement. - Tools & Systems: - Salesforce for CRM and account management - ChurnZero for customer health tracking - Salesloft and Gong for communication and engagement management - Zendesk and Intercom for support and billing coordination - Rocketlane for project and communication management (where applicable) - Back End systems as needed for data review and reporting Qualifications - 3–5 years of experience in account management, customer success, or retention-focused roles, ideally in a SaaS or subscription-based environment - Proven ability to drive renewals, expansion, and retention through consultative account management practices - Strong communication, relationship management, and problem-solving abilities - Analytical mindset with experience leveraging data for decision-making and strategy optimization - Proficiency with CRM platforms (Salesforce) and customer engagement tools - Ability to work cross-functionally and effectively manage multiple, concurrent priorities Requirements - Achievement of renewal, retention, and expansion revenue goals - Growth in customer referral rates and account penetration - Maintenance of a healthy, satisfied, and expanding customer base Benefits - Health insurance (medical, dental & vision) - Life insurance - 401(k) & paid time off - Expected compensation range: $65k-$70k CAD annually plus additional commissions Company Description SiteDocs, a GoCanvas company, is a leading provider of digital safety management software, trusted by thousands of teams to modernize and simplify workplace health and safety across construction, engineering, infrastructure, logistics, and beyond. SiteDocs is part of the Nemetschek Group — a publicly traded European software company with a multi-billion-euro market capitalisation, bringing together more than 15 specialised brands.