Vantage Data Centers

• Develop and execute natural gas supply strategies across North American markets • Structure and support negotiation of gas supply, transportation, storage, and balancing agreements • Coordinate with pipelines, midstream providers, marketers, and producers to secure reliable fuel supply • Evaluate basin dynamics, basis exposure, infrastructure constraints, and market opportunities • Support development of transportation strategies including firm, interruptible, and capacity release arrangements • Analyze and support storage and balancing strategies to ensure operational reliability • Coordinate gas infrastructure development including laterals, interconnects, and upstream capacity • Collaborate with power development teams to align fuel supply with generation and load timelines • Build and maintain relationships across midstream, pipeline, and gas market participants • Support negotiation and execution of complex commercial gas agreements • Partner cross-functionally with development, legal, infrastructure, and executive teams

• Structure and execute wholesale and retail power transactions across North American markets • Develop and implement transmission strategies including point-to-point, NITS, and other service arrangements • Support structuring of agreements such as EEIs, WSPP Schedule C, tolling agreements, HRCOs, and capacity products • Evaluate power market dynamics including pricing, congestion, and regulatory frameworks • Support development of behind-the-meter and alternative infrastructure strategies • Analyze transmission constraints, interconnection risks, and queue positions • Engage with utilities, ISOs/RTOs, regulators, and transmission providers on large load integration • Partner with internal stakeholders on long-term energy and infrastructure strategy • Support negotiation of complex commercial energy agreements • Coordinate across development, legal, infrastructure, and executive teams to deliver solutions

Title: Strategic Account Manager, NA locations - Ashburn, Virginia - Remote - US time type Full time Job Description: About Vantage Data Centers Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Customer Experience Department The Customer Experience (CE) department at Vantage Data Centers is dedicated to managing and enhancing all aspects of customer relationships from the inception of the lease throughout the entire customer lifecycle. We ensure that data modules are delivered, monitored, and maintained according to contractual agreements, proactively supporting customer requests and audits to demonstrate compliance and performance. The CE department provides customers with visibility into the performance and maintenance of their data modules through our various reporting mechanisms. We track and report on customer service levels (SLAs), generate regular reports, analytical insights, and forecasting for Operations and the Executive Leadership team. Our team focuses on developing and enhancing processes, seeking out areas for improvement, and implementing plans to elevate the customer experience. Our team fosters a culture of collaboration, innovation, and continuous improvement, valuing each member's contributions and encouraging professional growth. The Customer Experience department works closely with all Vantage departments—such as Sales, Real Estate, Operations, Construction, and Solutions Architecture/Engineering—to ensure customer success throughout construction, delivery, and ongoing operations. By improving inter-departmental communication and influencing organizational practices, we contribute to our commitment to providing world-class service as we scale. Position Overview This role is based in Sterling, Virginia with flexible work arrangement: 3 days on-site and 2 days remote. This position can also be based remotely in the United States. Vantage is looking for an ambitious, self-sufficient, detail-oriented, resourceful Strategic Account Manager (SAM) to establish and maintain customer relationships and promote customer satisfaction. You will be the interface for Vantage Customers to ensure that their needs are met and will coordinate throughout all internal departments to support customer requests. The daily responsibilities include establishing and maintaining a relationship with a core set of customers to support day-to-day activities and requests including project support, construction reviews, data module fit-out coordination, customer onboarding, customer audits, operations support, performance reporting, customer tooling, and more. A successful candidate will coordinate with the Sales, Construction, and Operations organizations to develop custom solutions to ensure customer loyalty. Essential Job Functions - Understand the customers business and be proactive in our approach to establish and maintain excellent customer relationships - Establish key external relationships with customers personnel, e.g. Operations, Construction, Security & Health & Safety. - Develop key internal relationships within Vantage to ensure a smooth transition of services for each customer from initial contract through to live operations. - Ensure compliance with Vantage standards and customer leases. - Support customer projects, requests, and improvement activities tracking, pricing, approval, and implementation. - Report on operational performance, compliance to SLAs and deliverables, and financials through monthly, quarterly and bi-annual Business reviews, KPIs, and STAR reports. - Develop and document processes and procedures for customer support. Duties - Perform/coordinate all internal and external onboarding activities for new customers. - Interface in person with customers on a regular basis. - Generate and provide regular reporting and respond to Customer requests. - Respond to customer requests from the customer portal. - Identify areas of improvement and provide feedback on these items to the relevant Vantage teams. - Host and coordinate SLA compliance MBR and QBRs with the Customer. - Gather customer requirements and participate in the solution design and quoting process. - Collaborate with internal and external Vantage teams to complete activities on time. - Develop and maintain documentation for each customer. - Coordinate with relevant teams to ensure proper configuration of Customer Portal and tooling. - Provide support to all financial and billing teams. - Manage customer facing projects and activities. - Ensure compliance to Vantage standards and customer lease obligations is upheld. - Support Construction team with customer requests, coordinating communication, escalations, and reporting. - Support the operations teams with any operational incident reports and reviews with customers. - Handle additional duties as assigned by Management. Job Requirements - Bachelor of Science degree in Business Administration, Computer Science, Sales, related field, or equivalent experience required - 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required - Data Center, high-tech, or rapid growth industry experience is strongly preferred - Prior experience supporting an ITIL based Service Management program - Ability to read and interpret electrical one-line diagrams, a plus - Experience with contracts management and RFPs - Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio - Problem solving skills to troubleshoot and resolve customer requests - Excellent verbal and written communication skills - Time management and multitasking skills to handle multiple tasks and clients at once - Motivational and negotiation skills - Strong organizational skills and attention to detail - Travel required is expected to be up to 25% but may increase over time as the business evolves. Physical Demands and Special Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Additional Details - Salary Range: $120,000-$140,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations) - This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. - Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown. #LI-CD1 We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

• Oversee the full lifecycle delivery of physical security infrastructure projects within active data center construction and retrofit environments. • Manage the execution of physical security scopes including CCTV systems, access control systems, visitor management systems, fencing and perimeter protection, vehicle gates and barrier systems, lobby access portals and turnstiles, emergency safety devices, security equipment racks and servers, and structured cabling. • Coordinate directly with onsite Construction Managers, General Contractors (GCs), security integrators, cabling vendors, and cross-functional stakeholders. • Ensure all physical security systems are installed in accordance with approved design drawings, project specifications, organizational standards, and applicable code requirements. • Drive project schedule adherence and proactively identify schedule risks, installation deficiencies, resource constraints, and execution gaps. • Monitor day-to-day field activities to ensure quality installation practices and proper workmanship. • Partner closely with internal Physical Security Design and Engineering teams to validate project designs prior to execution. • Review construction drawings, low-voltage drawings, equipment layouts, and device placement documentation for constructability and alignment with operational requirements. • Identify design conflicts, scope gaps, or infrastructure deficiencies and coordinate remediation with the appropriate stakeholders. • Ensure all designs align with corporate safety, operational, and physical security standards. • Support value engineering discussions and design optimization efforts where applicable. • Lead and oversee commissioning activities for all physical security systems and supporting infrastructure. • Coordinate and validate device functionality testing, system integration testing, network connectivity verification, server and storage validation, access control functionality, CCTV camera image verification, alarm functionality testing, failover and redundancy testing, and end-to-end operational testing. • Develop and manage commissioning schedules and readiness activities. • Identify commissioning failures, document root causes, and directly manage remediation efforts through successful completion. • Ensure all commissioning documentation, test results, and turnover packages are complete and properly archived. • Document and track all project blockers, risks, installation deficiencies, commissioning failures, and design-related issues. • Drive issue resolution and coordinate escalation to responsible internal teams, vendors, integrators, or construction stakeholders. • Maintain detailed punch lists and remediation tracking logs through project closeout. • Proactively communicate project risks and mitigation strategies to leadership and project stakeholders. • Attend and actively participate in project kickoff meetings, construction coordination meetings, commissioning reviews, and weekly progress meetings. • Lead project meetings when required and provide clear status updates to stakeholders. • Submit detailed weekly project status reports to management outlining project progress, schedule status, risks and blockers, open action items, commissioning status, safety concerns, resource constraints, and upcoming milestones. • Build and maintain strong working relationships with internal teams, vendors, integrators, and operational stakeholders.

• Support development and maintenance of project schedules and tracking tools • Coordinate cross-functional activities and ensure alignment on deliverables • Track key milestones, risks, and action items across projects • Maintain project documentation, reports, and data repositories • Support budget tracking and cost management processes • Assist in preparation of executive and internal project reporting • Facilitate communication and coordination across internal teams and external stakeholders • Identify potential issues and support escalation through project managers

• Monitor and analyze interconnection reform developments and related initiatives across U.S. power markets, including utilities, state regulators, RTOs/ISOs (emphasis PJM, ERCOT, MISO, SPP). • Track and participate in prioritized RTO/ISO stakeholder processes, meetings, workshops, and filings related to interconnection and transmission planning. • Working with internal teams, develop clear internal positions, recommendations, and responses to proposed interconnection and market reforms. • Translate energy reforms and regulatory changes into strategic implications for market strategy, site selection, and project development. • Partner with internal technical, development, legal, and commercial SMEs to align policy insights with real-world execution and business planning. • Prepare concise briefings, summaries, and decision-support materials for internal leadership. • Support Vantage’s external engagement strategy by helping inform positions on reforms and coordinated responses

• Help the Product organization land the Pit Lane operating model in practice • Translate the CPO’s transformation intent into coordinated cross-system follow-through • Focus on the integration, sequencing, and embedding work required to make Pit Lane stick • Surface systemic issues early and frame them for timely decisions • Lead or co-lead a focused set of CPO-sponsored initiatives

• Support evaluation of prospective data center development opportunities from Gate 0 through early Gate 2, ensuring energy considerations are embedded early in the decision-making process. • Develop early-stage, site-level power strategies to assess feasibility, delivery timelines, scalability, and risk prior to site advancement. • Evaluate utility power availability, substation capacity, interconnection pathways, infrastructure constraints, and delivery schedules across target markets. • Identify fatal flaws, gating risks, key assumptions, and mitigation strategies related to power feasibility and readiness. • Proactively identify and assess powered land opportunities and power-ready sites ahead of formal site selection activities. • Partner closely with Market Development and Site Selection teams to ensure power feasibility informs market entry and site pursuit strategy. • Support the development of market-level energy strategies by contributing insight into regional utility dynamics, grid constraints, and regulatory considerations. • Engage directly with utilities, Independent Power Producers (IPPs), and other external stakeholders during early-stage, non‑contractual discussions. • Gather and validate external inputs related to capacity availability, infrastructure requirements, cost considerations, regulatory posture, and delivery timelines. • Collaborate with Energy Planning, regional project teams, and internal subject matter experts to complete early-stage energy strategies. • Support structured handoffs of energy strategy, assumptions, and risk assessments as projects transition into downstream execution teams. • Prepare clear, executive-level materials summarizing power feasibility, risks, tradeoffs, and strategic recommendations. • Present findings and recommendations to senior leadership to support informed investment and prioritization decisions. • Additional duties as assigned by Management.

• Manage early-stage energy strategy projects from Gate 0 through early Gate 2, ensuring organization, continuity, and progress across multiple parallel initiatives. • Own project documentation and data management, maintaining accurate records, trackers, and databases for early-stage opportunities. • Support development of early-stage energy strategies, including identification and evaluation of powered land opportunities ahead of site selection. • Coordinate cross-functional stakeholders including Energy Strategy, Market Development, Site Selection, and subject matter experts to align inputs and timelines. • Ensure clean and effective handoffs to downstream teams by documenting assumptions, risks, decisions, and open items prior to project transition. • Track milestones, action items, dependencies, and risks across early-stage energy initiatives. • Capture detailed meeting notes and translate discussions into clear actions, documentation, and follow-ups. • Maintain data accuracy within internal tools, databases, and desk references to support decision-making. • Support regional energy and market development strategies across North American markets. • Coordinate vendor onboarding activities, including NDAs and internal process navigation. • Work with internal and external partners supporting energy-related projects and initiatives. • Manage a high volume of information and ensure consistency across documentation and reporting.

• Champion design quality, value engineering, risk mitigation, commissioning readiness, and seamless handoff to construction and operations • Serve as the central link between New Site Development, Product, Engineering, and Construction teams • Drive the design process from early concept through project handover • Ensure that every design decision reflects customer, stakeholder, and operational needs • Create a repeatable, high-performing design function that balances innovation, standardization, and speed to market • Act as the connective hub coordinating all design-related communication, milestones, and deliverables • Drive product standardization efforts in collaboration with the Product and Engineering teams • Represent Design Management in project governance, risk reviews, and executive updates • Collaborate with Construction, Procurement, Telecom, Power, Security, Controls, Commissioning, and Operations teams