Role Description The Account Manager is responsible for maximizing customer retention, growth, and satisfaction across an assigned portfolio of accounts. This role combines strategic relationship management with a deep understanding of client goals to drive renewals, expansion, and long-term success. The Account Manager acts as the primary commercial partner, ensuring customers realize continuous value from GoCanvas or SiteDocs solutions while contributing directly to company revenue objectives. Your Most Important Initiatives: - Account Management & Growth: - Manage a portfolio of accounts, serving as the primary contact for all renewal, expansion, and satisfaction initiatives. - Identify, develop, and execute strategies for horizontal and vertical expansion through Quarterly Business Reviews, Strategic Reviews, and Product Innovation discussions. - Collaborate closely with key stakeholders to align solutions with business objectives and demonstrate value realization. - Leverage data insights to track adoption, drive performance metrics, and refine account strategies for maximum growth. - Retention & Renewals: - Own renewal processes, ensuring timely execution of contract negotiations, renewals, and price adjustments. - Develop and implement proactive save plans to mitigate churn, address at-risk accounts, and maintain a healthy book of business. - Monitor customer health and engagement through data-driven tools to anticipate and resolve potential retention risks. - Consistently meet or exceed retention and expansion revenue goals through renewal optimization and customer advocacy. - Customer Advocacy & Escalations: - Act as a trusted advisor and advocate, ensuring customers’ voices are represented across internal teams. - Serve as the escalation point for customer issues, coordinating resolutions with cross-functional partners in a timely and professional manner. - Partner with internal Customer Success, Professional Services, Billing, and Product teams to enable seamless execution and customer satisfaction. - Collaboration & Reporting: - Collaborate across departments to identify upsell, cross-sell, and renewal opportunities. - Provide leadership with forecasts and insights on customer retention, account health, and revenue projections. - Track and report on KPIs for expansion, renewal, retention, and satisfaction to drive continuous process improvement. - Tools & Systems: - Salesforce for CRM and account management - ChurnZero for customer health tracking - Salesloft and Gong for communication and engagement management - Zendesk and Intercom for support and billing coordination - Rocketlane for project and communication management (where applicable) - Back End systems as needed for data review and reporting Qualifications - 3–5 years of experience in account management, customer success, or retention-focused roles, ideally in a SaaS or subscription-based environment - Proven ability to drive renewals, expansion, and retention through consultative account management practices - Strong communication, relationship management, and problem-solving abilities - Analytical mindset with experience leveraging data for decision-making and strategy optimization - Proficiency with CRM platforms (Salesforce) and customer engagement tools - Ability to work cross-functionally and effectively manage multiple, concurrent priorities Requirements - Achievement of renewal, retention, and expansion revenue goals - Growth in customer referral rates and account penetration - Maintenance of a healthy, satisfied, and expanding customer base Benefits - Health insurance (medical, dental & vision) - Life insurance - 401(k) & paid time off - Expected compensation range: $65k-$70k CAD annually plus additional commissions Company Description SiteDocs, a GoCanvas company, is a leading provider of digital safety management software, trusted by thousands of teams to modernize and simplify workplace health and safety across construction, engineering, infrastructure, logistics, and beyond. SiteDocs is part of the Nemetschek Group — a publicly traded European software company with a multi-billion-euro market capitalisation, bringing together more than 15 specialised brands.

Role Description TeamSnap is seeking an Account Manager who will establish strong relationships with TeamSnap’s Sports Organization customers, ensuring high retention and product adoption. Ideal candidates have strong B2B relationship management skills and a consultative sales approach while being a collaborative teammate, who loves to make everyone better. What Makes This Different From Other Account Management Opportunities? - You’ll be equipped with the latest tools such as Salesforce, Slack, Zoom, and ChurnZero. - You’re not in a churn-and-burn environment. We’ll support you with training and continuous coaching to be successful. Important Qualities: - Motivated - You get excited about exceeding business sales goals. - Strong Business Acumen - You understand our customers' goals and operations and how TeamSnap can add value to their organizations. - Resilient - A hunter mentality who doesn’t get upset easily with the word “no”. Experience with cold calling is a big plus. - Resourceful - You’re not afraid to take initiative but also ask for guidance when needed. - Customer Focused - You have compassion and care for the customer experience. - Collaborative - You believe in “we” before “I” and love to celebrate wins together. What will set you up for success: - Experience: Minimum 0-3 years in Customer Success Relationship Management or Account Management, preferably in a SaaS environment. - Proven track record of hitting sales quotas. - Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits. - Sports industry experience (preferred). Do you have cold feet? If you think you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here. Qualifications - Minimum 0-3 years in Customer Success Relationship Management or Account Management, preferably in a SaaS environment. - Proven track record of hitting sales quotas. - Sports industry experience (preferred). Requirements - Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits. Benefits - We're proud to be remote-first. - Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary). - 100% premium coverage of medical/dental/vision for you and your family. - 401K to help you invest for the future. - $1,500 annual learning and development stipend. - Travel to fun locations for all-company meetings and team events. - Generous home office allowance to set you up for success. - TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter. - A monthly stipend reimbursement for health & wellness and so much more!

Role Description Wir suchen zum nächstmöglichen Zeitpunkt für das Gebiet NRW einen Key-Account-Manager (m/w/d). - Du brennst für Vertrieb, willst Erfolge erzielen und gehst mit Ehrgeiz und Ausdauer deine Ziele an. - Mit deiner ausgeprägten Hunter-Mentalität identifizierst und erschließt du aktiv neue Geschäftsmöglichkeiten. - Eigeninitiative, Verbindlichkeit und eine professionelle, positive Ausstrahlung zeichnen dich aus. - Du kannst nachweisbare Vertriebserfolge vorweisen und bewegst dich sicher auf Entscheider-Ebene. - Kommunikationsstärke, Verhandlungsgeschick und eine überzeugende schriftliche Ausdrucksweise gehören zu deinen Stärken. - Der sichere Umgang mit MS Office sowie CRM-Systemen ist für dich selbstverständlich. - Mit souveränem Auftreten, diplomatischem Geschick und ausgeprägtem Vertriebstalent begeisterst du Kunden und Geschäftspartner. - Du akquirierst aktiv Neukunden – persönlich, telefonisch und digital. - Durch gezielte Bedarfsanalysen erkennst du Kundenpotenziale und entwickelst passgenaue Lösungen. - Du führst professionelle Vertragsverhandlungen im Bereich Dienstleistungen und Energielieferungen. - Kundentermine planst und führst du eigenständig sowie konsequent abschlussorientiert durch. - Bestehende Kundenbeziehungen pflegst und entwickelst du nachhaltig weiter. - Durch regelmäßige Kundenbesuche und gezielte Anschlussverträge baust du deinen Kundenstamm kontinuierlich aus. - Dabei steht für dich immer die beste kundenorientierte Lösung im Mittelpunkt – denn wir nehmen Energie persönlich. Qualifications - Nachweisbare Vertriebserfolge. - Kommunikationsstärke und Verhandlungsgeschick. - Professionelle, positive Ausstrahlung. - Souveränes Auftreten und diplomatisches Geschick. - Erfahrung im Umgang mit MS Office und CRM-Systemen. Requirements - Aktive Neukundenakquise – persönlich, telefonisch und digital. - Führung von professionellen Vertragsverhandlungen. - Eigenständige Planung und Durchführung von Kundenterminen. - Regelmäßige Kundenbesuche zur Pflege und Entwicklung bestehender Beziehungen. Benefits - Unbefristetes Arbeitsverhältnis in einer zukunftssicheren Branche. - Attraktives Vergütungsmodell mit Fixgehalt plus leistungsorientierter Provision. - Dienstwagen auch zur privaten Nutzung. - Professionelles Coaching und ein erfahrenes und unterstützendes Team. - Unterstützung bei der Terminvereinbarung durch unser internes Key-Assistenz-Team. - Mitarbeiterrabatte, Gesundheitsbudget, Essenszulage. - 30 Tage Urlaub.

• Strategic development of existing customers in the insurance market • Primary point of contact at management level • Ensure customers get maximum value from the EMIL Insurance Suite • Build and maintain long-term relationships with decision-makers at C-level and departmental levels • Strategically grow accounts with a focus on share of wallet • Position EMIL as a technology partner for insurers’ digital transformation • Regular executive meetings, business reviews and alignment of the joint roadmap • Identify upselling and cross-selling opportunities within existing customers • Close collaboration with Sales, Product and Customer Delivery • Proactive planning and management of contract renewals • Ensure high customer satisfaction and long-term partnerships • Develop and implement appropriate measures for churn prevention • Support customers during implementation and operation of the EMIL platform • Coordinate between customer, Delivery, Support and Product Management • Escalation management for critical issues • Develop reference customers, case studies and success stories • Support Marketing and Sales at events, with references and industry positioning • Systematic feedback of customer input to Product Management and Go-to-Market