• Support the promotion and sale of pharmaceutical products to existing and prospective customers • Build assigned territories by prospecting for new customers • Execute assigned territory activities and call plans • Provide responsive customer service and resolve routine inquiries • Maintain accurate records of customer interactions using CRM systems

Title: Inside Sales representative - Maternity leave Location: Milan Milano Italy Full time Remote At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner, and safer. Works within the guidelines from Services Sales Leader & from company established guidelines & policies, which may be explicit in writing or implicit with company culture & overall goal statements. The primary responsibility of Inside Sales Representative is advancing the sales of the company services products by telephone and occasional site visits. Telephone selling to a wide range of accounts. Achieves quarterly and annual Orders, Revenues and Compliance sales targets. Directly impacts on the coverage, growth and profitability of contract renewals, warranty conversion, T&M conversions, Cold Calling, Fixed Price Services and New Business and has indirect impact on contracts sold upfront with instruments. Your key responsibilities: - Proactively pursues all identified sales opportunities within the assigned territory through structured account planning, with the objective of meeting and exceeding targets. Utilizes consultative selling techniques to understand customer needs and deliver tailored solutions, including contract renewals, expansion (new business) within existing accounts, and the promotion of a portfolio of new services such as Training Courses, Bioinformatics Services, and Compliance Services. Leverages all relevant resources to effectively close sales in favor of the company. - Works together with product sales to optimize the sales of upfront contracts and coordinate the approach on accounts assigned to service management. - Participate in sales, product and systems training, marketing campaigns, special projects as presented by the Company to develop appropriate selling skills consistent with Company philosophy, policies, and procedures. - Apply data sources to analyze and develop sales opportunities with the greatest ROI. Communicate key driven activities, market trends, and changing customer development plans and priorities. - Builds and maintains relationships with customers and potential customers in assigned territory to ensure services information is communicated and strategic and competitor information is gathered. Able to discuss customer workflows and relate customer's work to potential services the customer may need to be successful. - Accurately forecasts future business on a regular basis, or at the request of the Sales Leader. Starts negotiations early by planning activities well ahead and involves relevant functions such as Service Management, Instrument Sales and others. Makes best use of available tools to aid territory planning. - Maintains a pipeline of opportunities updated to meet or exceed all sales objectives. - Develops and maintains detailed customer/prospect records and ensures that the relevant sales tools reflect this information (e.g Sales Forecast & Territory Plan) Your requirements: - Minimum BSc or Master within Life Sciences or other areas - Experience in a sales role is beneficial but not essential - Must be based in Italy for this remote position - Fluency in, English and Italian (mandatory) - CV in English - Strong tele sales and communications skills to effectively discuss customer's needs to sell services by telephone with occasional site visits (up to 25% travel) - Strong analytical skills to assess and prioritize sales opportunities and develop sales forecasts - Demonstrated solid organizational, time management and prioritization skills - Demonstrated success in forming inter-departmental relationships and excellence in oral and written communications skills - Demonstrated ability to operate independently, with initiative, and good business judgment - Good Microsoft Office Skills - SAP and Salesforce skills are beneficia

• Listing leads receive fast, professional, and consistent follow-up. • Qualified appointments are scheduled efficiently for the agent team. • CRM records, notes, and follow-up tasks remain accurate and organized. • Appointment confirmations and show rates remain high. • Daily activity and conversion metrics are tracked consistently. • Call, text, and email inbound listing leads to set qualified appointments for agents. • Build rapport quickly through confident, consultative conversations. • Follow proven scripts while maintaining natural communication. • Qualify leads based on: Motivation Timeline Decision-makers Competition Pricing expectations. • Handle objections professionally and guide leads toward the next step. • Maintain accurate CRM records including: Notes Statuses Tags Follow-up tasks Appointment details. • Ensure follow-up processes are completed consistently and on time. • Confirm appointments and improve show rates through reminders and preparation. • Track and report daily and weekly KPIs including: Calls made Contacts reached Appointments set Show rates. • Operate within company standards and real estate compliance guidelines. • Maintain strong organization and execution in a high-volume environment.

Role Description We are seeking a results-driven Inside Sales Representative who thrives on winning, takes ownership of every customer interaction, and brings a true hunter mentality to acquiring, retaining, and expanding customers. This role is ideal for someone who treats each moment as an opportunity to create value, drive momentum, and deliver meaningful outcomes for both customers and NetApp. You will sell NetApp products, systems, and services via phone and digital channels, owning the full sales cycle within an assigned territory, industry, or account set. - Own every moment of the customer journey—from first outreach to close, driving urgency, clarity, and results - Manage and grow a defined book of business within an assigned territory - Proactively engage new and existing customers to acquire net-new logos and expand the installed base - Serve as the first point of contact, setting the tone for NetApp’s customer experience - Identify customer business challenges and confidently articulate NetApp’s differentiated value - Independently build, advance, and close pipeline with a bias for action and accountability - Drive outbound activity (calls, emails, social selling), including cold prospecting into new accounts - Use prospecting tools (ZoomInfo, LinkedIn Navigator) to uncover key stakeholders and buying signals - Support Partners with quotes for tech refreshes, solutions, services, upgrades, and renewals - Accurately forecast, track, and manage pipeline in CRM with discipline and precision - Maintain clean, current customer, contact, and installed-base data - Build and execute territory plans that prioritize high-impact opportunities - Co-sell with Channel and Field teams to expand Partner capabilities and close deals faster - Partner with Field Marketing to execute campaigns, events, and plays that drive pipeline creation - Consistently deliver against weekly activity and pipeline metrics (outbound calls, opportunity creation, pipeline growth) Qualifications - 2–3 years of experience in Sales, Marketing, or a related field - Proven ability to prospect, hunt, and generate new pipeline - Strong business acumen with the ability to translate technical solutions into customer value - Experience using prospecting platforms (ZoomInfo, LinkedIn Navigator, or similar) - Confident, compelling verbal and written communication skills - Comfort engaging diverse stakeholders across technical and business audiences - Strong organizational, prioritization, and time-management skills - Self-motivated, resilient, and energized by goals, metrics, and measurable impact - Curiosity and coachability with a mindset of continuous improvement Requirements - You take full ownership of outcomes, not just activities - You act with urgency, adaptability, and resilience in a fast-paced sales environment - You lean into accountability by using data to guide decisions and improve performance - You continuously seek ways to win through new approaches, new accounts, and new opportunities Benefits - Target salary range: 85,000 - 110,000 CAD - Compensation determined by location, qualifications, experience, and education - On Target Earnings (OTE) includes base salary and potential commission - Comprehensive benefits package may include: - Health Insurance - Life Insurance - Retirement or Pension Plans - Paid Time Off - Various Leave options - Employee stock purchase plan - Restricted stocks (RSUs) - Benefits subject to regional variations and local laws