• Installare, eseguire il service, la manutenzione, l’upgrade e le Field Corrective Actions sui dispositivi medicali elettromeccanici • Instaurare e mantenere la comunicazione e il rapporto di collaborazione con I clienti, con i membri del team e con tutti i contatti del business • Assicurare la compliance alle istruzioni di service ed ai requisiti di qualità applicabili • Assicurare la compliance a tutte le normative aziendali ed ai requisiti operativo-organizzativi • Riportare al momento del service, tutte le informazioni richieste dal Sistema di service e datasheets applicabili • Fornire supporto telefonico ai clienti (dove applicabile) • Fornire training tecnico ai client (dove applicabile) • Supportare le Customer Demos (dove applicabile) • Gestire e conservare il car stock assegnato, le parti di ricambio e gli assets (strumenti di misura e test, tools vari) come da requirements e istruzioni.

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management • Provide preventative maintenance in accordance with published procedures • Keep performance and maintenance records on the equipment • Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques • Analyze equipment failures to determine cause and recommend corrective action • Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations • Maintain customer good will through effective communication of all services rendered • Effectively manage company assets including company vehicle, computer, trunk stock parts inventory, test equipment and tools

• Responsible for commissioning, servicing, and repairing Miele Professional equipment on-site at commercial customers (e.g., hospitals, laboratories, medical practices) • Execute work based on customer orders transmitted electronically and by phone • Act as a knowledgeable point of contact for technical questions, advising and instructing customers

Role Description The Senior Technician will be responsible for the accurate and timely recording of data for in scope clients in their selected Policy Administration System (PAS). This involves the full lifecycle of the policy including EPI, written, priced loss ratios, Renewals and endorsements. The main focus is to ensure the timeliness, quality and consistency of data throughout the clients. The Senior Technician will also be involved in the onboarding process of new clients where the level of Data Partnering Service ‘DPS’ will be agreed. Qualifications - Deep understanding of Lloyd’s and London market processing requirements - Good understanding of Lloyd’s/London Market and the broader insurance and reinsurance industry - Ability to understand Lloyd’s and Non-Lloyd’s slips and transpose information to client systems, most commonly IRIS - Intermediate Excel Essential - Understanding of Lloyd’s Reporting Requirements - Quality control (second pair of eyes) of Policy Administration on behalf of in scope clients: - Original Slip entry both new and renewals - Evidence of IELR and RARC - Signing queries (where received) - Additional entries (endorsements into IRIS) - Review of EPI and written on facilities (existing policies maintenance) - Review of Bordereaux in line with written where applicable - Queries to be raised with Client DPS in first three months - Work with Client Data Partner DPS on sample selection each month - Month-end Reporting including findings and KPI’s - Work closely with DPS and Syndicates in respect of data issue management (monitoring, resolution, reporting, escalation) - Ensure timely and accurate documentation is received for review - Feedback any PAS issues - Part of the Data Working Groups Benefits - Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof). - Join us and enjoy our ever-evolving benefits, including but not limited to: - Reward platform – discounts for over 800 retailers - 25 days holiday (rising with service) - Well-being centre - Recognition programme - Family friendly employer - Pension - company contribution at 10% - Life Assurance (10 x basic salary) - Private medical with an annual health check - Development, training, and professional qualification - Employee volunteering programme