• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management • Provide preventative maintenance in accordance with published procedures • Keep performance and maintenance records on the equipment • Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques • Analyze equipment failures to determine cause and recommend corrective action • Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations • Maintain customer good will through effective communication of all services rendered • Effectively manage company assets including company vehicle, computer, trunk stock parts inventory, test equipment and tools

• Responsible for commissioning, servicing, and repairing Miele Professional equipment on-site at commercial customers (e.g., hospitals, laboratories, medical practices) • Execute work based on customer orders transmitted electronically and by phone • Act as a knowledgeable point of contact for technical questions, advising and instructing customers

Role Description The Senior Technician will be responsible for the accurate and timely recording of data for in scope clients in their selected Policy Administration System (PAS). This involves the full lifecycle of the policy including EPI, written, priced loss ratios, Renewals and endorsements. The main focus is to ensure the timeliness, quality and consistency of data throughout the clients. The Senior Technician will also be involved in the onboarding process of new clients where the level of Data Partnering Service ‘DPS’ will be agreed. Qualifications - Deep understanding of Lloyd’s and London market processing requirements - Good understanding of Lloyd’s/London Market and the broader insurance and reinsurance industry - Ability to understand Lloyd’s and Non-Lloyd’s slips and transpose information to client systems, most commonly IRIS - Intermediate Excel Essential - Understanding of Lloyd’s Reporting Requirements - Quality control (second pair of eyes) of Policy Administration on behalf of in scope clients: - Original Slip entry both new and renewals - Evidence of IELR and RARC - Signing queries (where received) - Additional entries (endorsements into IRIS) - Review of EPI and written on facilities (existing policies maintenance) - Review of Bordereaux in line with written where applicable - Queries to be raised with Client DPS in first three months - Work with Client Data Partner DPS on sample selection each month - Month-end Reporting including findings and KPI’s - Work closely with DPS and Syndicates in respect of data issue management (monitoring, resolution, reporting, escalation) - Ensure timely and accurate documentation is received for review - Feedback any PAS issues - Part of the Data Working Groups Benefits - Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof). - Join us and enjoy our ever-evolving benefits, including but not limited to: - Reward platform – discounts for over 800 retailers - 25 days holiday (rising with service) - Well-being centre - Recognition programme - Family friendly employer - Pension - company contribution at 10% - Life Assurance (10 x basic salary) - Private medical with an annual health check - Development, training, and professional qualification - Employee volunteering programme

• Supports Service network and builds a world class Customer Satisfaction Department. • Requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls. • Executes scheduled preventive maintenance and maintains documentation of all service events, tests, and corrective maintenance performed on Samsung NeuroLogica digital radiography imaging technologies • Consults and collaborates with stakeholders to prepare for installation and deployment of digital radiography imaging technologies. • Performs or coordinates assembly and installation of Samsung NeuroLogica imaging technologies. • Prepares periodic maintenance instructions for digital radiography imaging technologies. • Performs required safety inspection and performance assurance on imaging technologies. • Completes documentation for centralized maintenance management system. • Analyzes and corrects malfunctions and collaborates with clinical and engineering personnel to address operator issues. • Performs investigative evaluation of imaging technologies involved in incidents/accidents. • Assists with staff in-service education and trains new employees on departmental procedures and medical system support.