Davies

Role Description Davies Special Investigations (DSI) is looking for a skilled and driven Field Special Investigator to join our specialist team of fraud and investigation professionals. This role is for experienced investigators who thrive on gathering evidence, interviewing individuals, analysing information, and uncovering the truth. You'll manage a varied caseload spanning property, commercial, motor, casualty, and niche insurance products, using your expertise to support insurers and clients in making informed decisions. No two days are the same. One day you could be interviewing policyholders and witnesses, the next conducting detailed evidence reviews, preparing comprehensive reports, or liaising with law enforcement agencies where fraudulent activity has been identified. If you're naturally curious, highly ethical, and passionate about professional investigations, this could be the perfect opportunity. As a Field Special Investigator, you'll take ownership of a portfolio of investigations from referral through to conclusion: - Manage a portfolio of investigations across domestic property, commercial property, motor, casualty, and niche insurance products. - Develop and deliver structured investigative strategies tailored to each case. - Gather, assess, and validate evidence from a variety of sources. - Identify inconsistencies, fraud indicators, and areas requiring further enquiry. - Conduct field visits and enquiries across a designated geographical area. - Complete investigations in accordance with legal, regulatory, and company requirements. - Conduct professional interviews with claimants, witnesses, and relevant third parties. - Obtain detailed witness statements and supporting evidence. - Analyse documentation, records, and intelligence to establish factual findings. - Present evidence in a clear, balanced, and objective manner. - Maintain the integrity and evidential value of all information obtained. - Produce comprehensive investigation reports that provide clear findings and recommendations. - Present objective evidence-based conclusions to clients and stakeholders. - Support instructing clients in determining the appropriate policy response. - Ensure reports are accurate, professional, and capable of withstanding scrutiny. - Identify potential fraudulent activity and emerging trends. - Work collaboratively with specialist teams to investigate suspected fraud. - Liaise with police and other external agencies where criminal activity has been established. - Help protect insurers, clients, and genuine customers from the impact of fraud. - Develop effective working relationships with insurers, clients, and industry partners. - Establish and maintain contacts with external investigative bodies and agencies where appropriate. - Act as an ambassador for Davies Special Investigations within the market. - Contribute to the continued growth and reputation of the DSI brand. - Provide support and guidance to fellow investigators and operational colleagues. - Assist in the development of less experienced team members. - Share investigative best practice and technical expertise. - Commit to ongoing professional and technical development. Qualifications - Previous investigative experience gained within a professional investigation environment. - Formal investigative qualification. - Experience managing investigations from planning through to conclusion. - Strong interviewing, statement-taking, and evidence-gathering capability. - Experience assessing and presenting complex information objectively. - Full UK driving licence. - Insurance fraud investigations experience. - Background within claims, loss adjusting, law enforcement, or specialist investigations. - Understanding of insurance products and claims processes. - Experience working with intelligence-led investigations. Requirements - Investigative Planning & Strategy - Interviewing & Statement Taking - Evidence Gathering & Analysis - Fraud Detection & Prevention - Intelligence Evaluation - Report Writing & Case Presentation - Civil and Statutory Law Awareness - Risk Assessment & Decision Making - Naturally inquisitive and analytical - High levels of integrity and professionalism - Exceptional communication skills - Self-motivated and accountable - Organised with strong time management skills - Confident working independently - Resilient and adaptable - Comfortable handling sensitive and confidential information Benefits - Career & Purpose - Davies Innovation Lab - Leadership training programme - Funding for professional qualifications - Thrive at Davies; learning opportunities - Environmental & Social - The Davies Foundation - Local charity funding - Pennies To Heaven - Employee Resource Groups - Employee volunteering programme - Financial Health - Pension, 5% employee and 5% employer contribution - My Choices at Davies provides; High Street discounts and Financial wellbeing hub - Life assurance: x4 - Refer a Friend - Cycle to Work Scheme - Lease car salary sacrifice - Davies Incentive Plan - Enhanced maternity, paternity, and adoption pay - Mental, Physical & Emotional Wellbeing - Wellbeing centre; move, munch, money & mind focus - Discounts with 100's of UK retailers - EAP; 24/7 confidential helpline - 25 days holiday, increases to 26 days after 5 years and 27 after 10 years - Flexible working - Dress for your day - Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage - Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan

Role Description This role is positioned within our Volume Motor Litigation Unit which deals with motor litigation across MOJ, OICP, Small Claims and Fast Track claims to the value of £25k. The unit is made up of distinct file handler teams managing the different work types previously mentioned. The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business. The role of MOJ/OICP File Handler is within our Part 8 Team managing a caseload of litigation MOJ and OICP portal cases up to a value of £25k. Cases would be managed from the point of service through to resolution. All claims would be handled on behalf of key insurer clients as Defendant. The role would suit: - An established portal litigator looking for opportunities to progress their career longer term. - Pre-litigation handlers, paralegals, or handling assistants looking to move into a litigated file handling role. - A law graduate looking for their first handling role. Full induction training will be provided along with continued on-the-job training and supervision. Qualifications - Previous experience of handling own caseload of litigated claims (either in a defendant or claimant role) desirable. - Understanding of case law and litigation practice and process, and Court Practice Rules. - Ability to plan and prioritise workloads. - Efficient in a process-driven environment. - Excellent listening and verbal communication skills. - Excellent written communication skills and the ability to compose professional written communications. - Ability to follow instruction with attention to detail. - Ability to recognise when sensitivity and tact are required. - Effectively work within a team. - Proficient IT skills (Word, Excel and Office). - Good standard of education – 5 GCSEs grade C/5 or equivalent including maths and English. Requirements - Independent management of a caseload of Part 8 cases, including effective planning and organising of the associated workload to ensure Court deadlines are met. - Delivery of agreed performance targets and quality standards. - Analysis of the available evidence to create an initial case strategy on quantum. - Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs. - Drafting of Court documents and complying with all Court deadlines. - Instructing, briefing and liaising with Counsel. - Guide the Defendant through the litigation process where required and set expectations. - Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making. - Delegation of tasks where available and appropriate to other members of the team. - Dealing with correspondence and telephone calls within strict service level agreements. - Updating reports upon receipt of evidence as required. - Adhering to Client Guidelines. - Provide written updates by email or letter to clients detailing case activity to ensure that they receive up-to-date and accurate information about progress when requested. - Ensuring files are kept within ISO 9001 guidelines. - Assisting the team with file tasks as required. - Assisting the team leader with team tasks as required. - To ensure compliance with the SRA Code of Conduct 2011. Benefits - 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days). - Simply Health Care Cash Plan. - WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing. - Death In Service – after 1 years’ service. - Pension Contribution based 5% Employee / 3% Employer. - Cycle to Work Scheme*. - Tech Scheme*. - Season Ticket Loan*. - Gym Flex*. - Access to Online Discount Sites. - Discounted Gourmet Society Membership. - Discounted Tickets for Merlin Attractions nationwide. - Discounts at local retail outlets. - *after successfully completing probation.

Role Description The Admin Team Manager will be responsible for managing the operational aspects of the hire car provision business, ensuring seamless service delivery, compliance with regulations, and continuous improvement in efficiency and customer satisfaction. This role requires strong leadership skills, a keen eye for detail, and the ability to adapt to a fast-paced, customer-focused environment. What will your day look like: - Team Management: - Oversee daily Team deliverables including client management, team capacity, complaint strategy, compliance and overall service delivery. - Monitor key performance indicators (KPIs) to track performance and identify areas for improvement. - Leadership: - Manage, train, and motivate a team of direct reports (Team Leaders) and administrators. - Foster a positive working environment that encourages collaboration and high performance. - Conduct regular performance reviews and provide constructive feedback. - Feed into the overall divisional culture, supporting divisional focus and retention. - Customer Service: - Ensure high standards of customer service by addressing client enquiries, complaints, and feedback promptly. - Implement risk management strategies to minimize operational disruptions. - Financial Oversight: - Support Operations Manager with the management of operational budgets, control costs, and identify opportunities for cost savings. - Analyse financial reports and make data-driven decisions to optimize profitability. - Technology and Systems: - Leverage technology to improve operational efficiency, such as system improvements and adoption of new systems and technology. - Stay updated on industry trends and recommend innovative solutions to enhance operations. - Knowledge and Abilities: - Foster a positive and ethical working climate conducive to attracting, retaining, and motivating a diverse group of high-performing employees. - Develop and sustain motivated and skilled teams through effective leadership, development, mentoring, and coaching. - Use knowledge and data to challenge current assumptions and drive change. - Manage relationships with internal and external customers and suppliers. - Guarantee adherence to all policies and protocols concerning Security, Health and Safety, and Governance within the operation. - Meet customer, legal, compliance, and regulatory requirements. Qualifications - Must be a sole British National or dual national with one part being British. - No restrictions on working in the UK. - Must hold British Citizenship to be eligible to apply. Benefits - Career & Purpose - Davies Innovation Lab - Leadership training programme - Funding for professional qualifications - Thrive at Davies; learning opportunities - Environmental & Social - The Davies Foundation - Local charity funding - Pennies To Heaven - Employee Resource Groups - Employee volunteering programme - Financial Health - Pension, 5% employee and 5% employer contribution - My Choices at Davies provides; High Street discounts and Financial wellbeing hub - Life assurance: x4 - Refer a Friend - Cycle to Work Scheme - Lease car salary sacrifice - Davies Incentive Plan - Enhanced maternity, paternity and adoption pay - Mental, Physical & Emotional Wellbeing - Wellbeing centre; move, munch, money & mind focus - Discounts with 100's of UK retailers - EAP; 24/7 confidential helpline - 25 days holiday, increases to 26 days after 5 years and 27 after 10 years - Flexible working - Dress for your day - Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage - Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan

Role Description We are seeking a Staff Accountant to support specialized insurance claims reconciliations focused on property claims, bordereaux reporting, and funding analysis. This role is ideal for an accountant with strong technical skills, a detail‑driven mindset, and the ability to work independently in a fast‑paced remote environment. The Staff Accountant will be responsible for reconciling insurance claim payments, comparing bordereaux data against multiple financial sources, identifying discrepancies, and communicating findings clearly to the client. Key Responsibilities - Perform accurate reconciliations of property claim bordereaux reports, claim system payment data, and Vitesse payment histories. - Validate claim payment accuracy, fees, and funding movements across various data sources. - Analyze discrepancies and prepare clear, actionable discrepancy reports for internal teams and the client. - Maintain consistent and professional communication with the client regarding reconciliation status, issues identified and required follow‑ups. - Utilize Excel, Vitesse, and internal claims systems to perform data validation, compare payment records, and track reconciliation progress. - Support the accounting team with ad hoc reconciliation tasks to ensure full transparency and completeness of claim funding activity. - Ensure all reconciliation results are documented thoroughly and delivered according to project milestones. Qualifications - Good written and verbal communication skills conducted in a timely manner with diverse audiences. - Ability to multi-task and prioritize in a fast-paced, dynamic work environment. - Good team player with interpersonal skills. - Prior experience in insurance accounting, claims reconciliation, or bordereau reporting. - Strong communication skills for interacting with internal teams and external client stakeholders. - Ability to independently troubleshoot discrepancies and escalate issues when necessary.

Role Description This role is responsible for leading the delivery of strategic projects across the Global Marketing function. The Project Manager ensures initiatives are delivered on time, within budget, and to a high standard of quality. Operating with a high degree of autonomy, the role drives progress across a broad portfolio of initiatives and requires strong stakeholder engagement, effective governance, and the ability to coordinate multiple workstreams across geographies. Key Responsibilities - Lead the end-to-end delivery of strategic marketing projects, including marketing workstream integrations linked to mergers and acquisitions. - Manage M&A integration activity across marketing and communications, covering rebranding, internal communications, and digital asset alignment, in close collaboration with Marketing and Corporate Communications teams. - Design, implement, and embed processes and governance frameworks to support the effective delivery of marketing initiatives. - Develop and maintain robust project plans, timelines, and budgets, adjusting as requirements and priorities evolve. - Chair project meetings, track actions, and ensure accountability across workstreams. - Monitor, report, and provide insight on project performance, delivery status, risks, and milestone adherence. - Engage with stakeholders across global teams to ensure alignment, buy-in, and successful delivery of project outcomes. - Support continuous improvement by refining project delivery approaches, methodologies, and controls. Qualifications - Proven experience leading and delivering complex, cross-functional projects in marketing, communications, and business development. - Strong stakeholder management and communication skills, with the ability to influence and engage at all levels. - Excellent organisational, facilitation, and presentation skills. - Strong analytical and problem-solving abilities, with a proactive approach to delivery. - Experience in M&A integration and global project delivery. - Ability to manage multiple projects simultaneously in a fast-paced, matrixed environment.

Role Description Davies North America is seeking a Triage Telephonic Case Manager (RN) to join our medical management team. In this role, you will provide clinical triage and telephonic case management at the initial report of a Workers’ Compensation claim, ensuring injured employees receive appropriate and timely medical care while supporting early return-to-work outcomes. This position requires strong clinical assessment skills, independent decision-making, and excellent communication to coordinate care between injured workers, employers, healthcare providers, and claims professionals. - Conduct initial triage and telephonic case management at the outset of Workers’ Compensation claims. - Perform clinical assessments of injured workers to determine appropriate medical care and treatment pathways. - Complete initial assessment and required three-point contact in accordance with State of Florida procedures and emergency protocols. - Develop an initial case management care plan based on clinical findings and information obtained from the injured worker, employer, and medical provider. - Identify potential causation concerns or barriers to recovery and document findings appropriately. - Facilitate communication between injured workers, employers, claims professionals, healthcare providers, and rehabilitation specialists. - Monitor treatment plans to ensure adherence to state-mandated treatment guidelines and evidence-based medical protocols. - Address initial return-to-work capabilities with injured workers and providers, documenting updates in the case management system. - Maintain accurate and timely documentation of all contacts, interviews, and medical information in the claims management system. - Identify opportunities for cost-effective medical management and appropriate utilization of services. - Educate injured workers and their families about recovery expectations and care plans. - Maintain strict patient confidentiality and compliance with state and federal healthcare regulations. - Serve as a patient advocate, ensuring quality care and adherence to ethical and regulatory standards. - Participate in quality assurance initiatives, committees, and department activities as required. - Assist with training claims staff on identifying medical case management opportunities, as needed. Qualifications - Registered Nurse (RN) with an active and unrestricted state license. - Minimum of 3 years of clinical nursing experience (medical-surgical, orthopedic, neurological, ICU/CCU, occupational health, or related specialty). - Workers’ Compensation case management experience preferred. - Prior telephonic case management or triage experience preferred. - Strong understanding of clinical documentation and patient advocacy principles. - Strong clinical assessment and triage skills in a Workers’ Compensation or occupational health environment. - Knowledge of Workers’ Compensation medical case management practices and treatment guidelines. - Ability to identify barriers to recovery and develop appropriate care strategies. - Excellent verbal and written communication skills, with the ability to work collaboratively with multiple stakeholders. - Strong organizational and documentation skills with attention to detail. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Proficiency with computer systems, case management software, and Microsoft Office applications. - Commitment to high-quality patient care, confidentiality, and regulatory compliance. Benefits - Medical, dental, and vision plans to support your health and that of your family. - A 401(k) plan with employer matching. - Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees. - Paid holidays. - Life insurance and short-term and long-term disability coverage. - Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location. - Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Role Description We are seeking an experienced Bodily Injury Claims Adjuster to join our growing team. This role is responsible for the investigation, evaluation, negotiation, and resolution of complex third-party liability claims involving bodily injury, personal injury, and allegations of wrongdoing. Claims may include: - General Liability - Auto Liability - Errors & Omissions - Law Enforcement Liability The ideal candidate will possess strong investigative skills, excellent judgment, a customer-focused approach, and the ability to independently manage claims through resolution while maintaining compliance with client requirements and applicable regulations. Qualifications - College degree or equivalent claims experience preferred. - Active Adjuster License required or ability to obtain and maintain appropriate licensing. - Minimum of 3+ years of bodily injury claims handling experience. - Experience handling: - Auto Liability Claims - General Liability Claims - Errors & Omissions Claims - Law Enforcement Liability Claims - Strong understanding of: - Tort law - Liability analysis - Bodily injury evaluation - Medical terminology - Coverage interpretation - Litigation management - Experience independently handling claims from assignment through closure. - Experience working with defense counsel and litigated files preferred. - Knowledge of Medicare reporting requirements and excess carrier reporting procedures preferred. - Familiarity with ISO ClaimSearch and industry-standard claims platforms. - Excellent negotiation and settlement skills. - Exceptional written and verbal communication abilities. - Strong organization, documentation, and time management skills. - Ability to prioritize multiple assignments in a fast-paced environment. - Strong analytical, investigative, and problem-solving skills. - Proficiency with Microsoft Office Suite and claims management systems. - Ability to work independently with minimal supervision while maintaining high-quality claim outcomes. Requirements - Investigate, evaluate, negotiate, and resolve third-party bodily injury and liability claims in accordance with client guidelines and Davies best practices. - Review all new claim assignments within 24 hours and develop an appropriate plan of action. - Contact insureds, claimants, attorneys, and other involved parties within 24 hours of claim assignment. - Conduct thorough investigations to determine liability, causation, damages, and exposure. - Obtain recorded statements from claimants, insureds, witnesses, and other involved parties as necessary. - Gather and evaluate evidence, including medical records, photographs, police reports, expert reports, and witness statements. - Coordinate appraisals, damage estimates, and field investigations when required. - Determine injury status of all parties involved in claims and accident investigations. - Analyze coverage, liability, damages, and settlement exposure. - Evaluate claims involving attorneys and determine the appropriate level of legal involvement. - Negotiate settlements within authority and seek payment authorization in accordance with client and company requirements. - Maintain accurate reserves and recommend adjustments based on claim development. - Manage litigated claims and coordinate with defense counsel when assigned. - Immediately notify management and clients of any Summons and Complaint received. - Monitor defense counsel performance and obtain status updates at minimum 90-day intervals. - Review field adjuster reports for thoroughness, accuracy, and completeness. - Run ISO ClaimSearch reports on injured claimants and evaluate findings as appropriate. - Report qualifying claims to excess carriers and provide timely status updates. - Respond to Reservation of Rights inquiries and carrier communications as needed. - Develop and maintain working knowledge of No-Fault/PIP statutes and regulations. - Ensure Medicare reporting compliance and follow company guidelines when resolving claims involving Medicare recipients. - Review claims for compliance with applicable sovereign immunity statutes and governmental liability requirements, including Florida Statute 768.28 when applicable. - Maintain complete and timely claim documentation, file notes, correspondence, and workflow activities. - Maintain diary systems and follow-up schedules to ensure timely claim progression and closure. - Meet established service standards, closure goals, productivity expectations, and quality metrics. - Maintain required adjuster licenses and continuing education credits. - Assist colleagues, supervisors, and management with special projects and claim-related support as needed. Benefits - Medical, dental, and vision plans to support your health and that of your family. - A 401(k) plan with employer matching. - Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees. - Paid holidays. - Life insurance and short-term and long-term disability coverage. - Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws. - Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Role Description Davies US is looking for an experienced Coupa System Administrator for management of procurement data, reporting needs and Coupa procurement system. The ideal candidate will have experience with data management, Coupa software and have a strong technical background. Reporting to the Procurement Analyst & Coupa System Manager, you will be responsible for ensuring Coupa system configuration and operational performance to meet business procurement needs as well as delivery of supplier spend insights providing opportunity analysis to the procurement function. To be successful in this role, you need to be proactive, independent, and take initiative with consistent follow through. You should possess superb communication skills, both verbal and written, conducted in a timely manner, and have superior time management skills with the capability of working with and meeting deadlines. You must have extensive experience in a similar role, managing Coupa or a similar management system, experience with user management, including creating and managing user accounts, roles, and permissions, and knowledge of Coupa's reporting and analytics capabilities. Additionally, you will need to have exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment, excellent team player with interpersonal skills, and a high-level attention to detail and problem-solving skills. This role is a full-time, home-based position. Key Responsibilities - Manage and maintain the Coupa procurement system to include supplier migration to Coupa and catalogue management - Work with stakeholders to identify and implement system changes and improvements - Ensure that the system is configured to meet our procurement needs - Provide end-user support, including troubleshooting and issue resolution - Train end-users on system functionality and best practices - Develop and maintain system documentation, including standard operating procedures and training materials - Manage user accounts, roles, and permissions - Identify target vendors for use of Coupa and its invoice management solution, including supplier engagement, system maintenance, testing, and query resolution - Ensure system security and data integrity including query management of ERP interfaces - Manage the timely upgrade of Coupa releases including testing approvals and knowledge of new Coupa features - Produce accurate and timely supplier and spend analytics reports, including Procurement monthly reports, KPI’s and others as required - Optimize, collaborate, and maintain strong and sustainable relationships with end-users and internal/external stakeholders across all areas of the business - Purchase Order Management including conversion of requisitions to purchase orders where appropriate and management of queries regarding receipting, PO closures and cancellations - Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together - Perform other duties as assigned Qualifications - 4+ Year experience - Extensive experience in a similar role, managing Coupa or a similar management system - Experience with user management, including creating and managing user accounts, roles, and permissions - Knowledge of Coupa's reporting and analytics capabilities - Bachelor's degree in a relevant field, such as computer science or business administration (Preferred) - Strong technical skills, including proficiency in SQL and experience in system integration query management - Excellent project management skills, with the ability to manage complex projects from start to finish - Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders - Ability to work independently and in a team environment Requirements - Proactive, independent, and takes initiative with consistent follow through - Superb communication skills, verbal and written, conducted in a timely manner - Superior time management skills with capability of working with and meeting deadlines - Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment - Excellent team player with interpersonal skills - High level attention to detail and problem-solving skills - Capable of working collaboratively and independently with minimal supervision - Exhibit discretion with sensitive and confidential information - Display a comfort level working with key people at all levels within an organization

• Primary review of all premium audits (WC, GL, Garage, etc). • Audit types include: Phone, Mail, Physical, Remote Physical, Virtual • Independently determine if each audit adequately addresses the Afirm QC requirements, standard manual rules, state-specific rules, and client-specific requirements. • Validate time charges with audit detail and/or explanations. • Manage inventory of audits to review. • Meet production requirements and expectations as provided. • Other duties as assigned.

Role Description We are seeking a highly experienced Senior Liability Claims Adjuster to manage complex, high-exposure claims for governmental entities in Florida across multiple lines, including: - Auto Liability - General Liability - Law Enforcement Liability - Public Officials Liability - Employment Practices Liability This role requires advanced technical expertise, strong analytical capabilities, and the ability to independently investigate, evaluate, and resolve claims with minimal supervision. The ideal candidate will demonstrate sound judgment, discretion, and a strong commitment to delivering exceptional client outcomes in a public sector environment. Key Responsibilities - Independently investigate, evaluate, and resolve complex and high-severity claims across multiple liability lines - Analyze claim exposures and determine appropriate strategies for resolution and settlement - Evaluate coverage, liability, and damages, and establish and adjust reserves accordingly - Handle claims involving governmental entities with an understanding of public sector immunities, statutes, and litigation nuances - Collaborate with defense counsel to develop and execute litigation and defense strategies - Communicate effectively with clients, claimants, attorneys, experts, and other stakeholders - Negotiate favorable settlements on high-value and complex claims - Ensure compliance with client guidelines, Davies policies and procedures, and all applicable Florida statutory, regulatory, and ethical requirements - Maintain accurate, timely, and detailed claim documentation that supports claim outcomes - Manage caseload priorities while maintaining service standards and quality expectations Qualifications - Minimum of 5+ years of claims adjusting experience with consistent high performance - Demonstrated experience handling complex, high-exposure liability claims - Experience with public entity or governmental claims strongly preferred - Multi-line experience required (Auto, GL, EPL, Law Enforcement, Public Officials) - Florida Adjuster License (or ability to obtain) required - Experience in a TPA and/or client-facing environment preferred - Extensive knowledge of multi-line liability claims handling, including public entity exposures - Strong understanding of Florida claims regulations and governmental liability considerations - Advanced investigative, analytical, and decision-making skills - Proven ability to negotiate complex and high-value claims - Experience managing litigated claims and working closely with defense counsel - Excellent verbal and written communication skills - Strong organizational skills with the ability to manage competing priorities - Proficiency in claims management systems and Microsoft Office applications Benefits - Medical, dental, and vision plans to support your health and that of your family - A 401(k) plan with employer matching - Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees - Paid holidays - Life insurance and short-term and long-term disability coverage Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location. Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements. Company Description Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.