• Oversee and manage electrical utility projects, including transmission, distribution equipment, and relay protection upgrades. • Act as the primary client interface, from initial assessment and qualification of project opportunities to handling all correspondence, inquiries, and submittals. • Experienced with major test equipment software. • Capable of initial review of P&C (Protection & Control) drawings to identify mistakes and scope issues and serve as a primary contact for technical questions on designs, applications, or testing. • Material coordination, crew coordination (P&C and construction), and providing P&C crew oversight and support. • Ensure project success through meticulous planning and compliance. • Drive project execution and resource coordination by maintaining and overseeing schedules, collaborating with the Operations Team to secure necessary equipment and labor, and assisting with onsite work and material procurement as needed. • Participate in regular Production/Client Meetings to ensure alignment and address ongoing project needs. • Build productive relationships with customers, serving as a contact for questions and concerns.

• Installare, eseguire il service, la manutenzione, l’upgrade e le Field Corrective Actions sui dispositivi medicali elettromeccanici • Instaurare e mantenere la comunicazione e il rapporto di collaborazione con I clienti, con i membri del team e con tutti i contatti del business • Assicurare la compliance alle istruzioni di service ed ai requisiti di qualità applicabili • Assicurare la compliance a tutte le normative aziendali ed ai requisiti operativo-organizzativi • Riportare al momento del service, tutte le informazioni richieste dal Sistema di service e datasheets applicabili • Fornire supporto telefonico ai clienti (dove applicabile) • Fornire training tecnico ai client (dove applicabile) • Supportare le Customer Demos (dove applicabile) • Gestire e conservare il car stock assegnato, le parti di ricambio e gli assets (strumenti di misura e test, tools vari) come da requirements e istruzioni.

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management • Provide preventative maintenance in accordance with published procedures • Keep performance and maintenance records on the equipment • Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques • Analyze equipment failures to determine cause and recommend corrective action • Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations • Maintain customer good will through effective communication of all services rendered • Effectively manage company assets including company vehicle, computer, trunk stock parts inventory, test equipment and tools

• Responsible for commissioning, servicing, and repairing Miele Professional equipment on-site at commercial customers (e.g., hospitals, laboratories, medical practices) • Execute work based on customer orders transmitted electronically and by phone • Act as a knowledgeable point of contact for technical questions, advising and instructing customers