Role Description In Fever, we are looking for a person to join the Marketplace Operations Team. The tasks will consist of the following: - Fever´s Back Offices Management: creation, configuration, monitoring, and ongoing maintenance of experiences across internal and external ticketing and distribution platforms. - Operational Monitoring: daily checks of published experiences to ensure correct setup, performance, and smooth operation. - Cross-Team Coordination: daily collaboration with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office plan configuration, coordinate experience launches, and continuously improve internal operational processes. - API Integrations Maintenance: oversee the day-to-day performance of external partner API integrations, proactively identify issues, coordinate fixes with technical teams and partners, and ensure seamless operational continuity for live experiences. - Team Alignment & Reporting: participate in weekly meetings with relevant internal teams to align priorities, report operational issues, and support continuity of marketplace operations. Qualifications - Excellent communication and interpersonal skills: able to collaborate effectively with multiple internal and external stakeholders on a daily basis. - Fast learner with strong retention and ability to multitask in a fast-paced environment. - Comfortable working under pressure and handling high-demand peaks. - High level of English and Spanish (required). - 2+ years of experience in similar roles. - Proactive and decisive, with strong problem-solving and quick-reaction skills. - Strong command of Microsoft Office and ability to quickly learn new tools (SQL, dashboards, internal systems, etc.). Benefits - Attractive compensation package. - Opportunity to have a real impact in a high-growth global category leader. - 40% discount on all Fever events and experiences. - Remote friendly. - Health insurance. - Superannuation. - Responsibility from day one, and professional and personal growth. - Great work environment with a fun, international team of talented people to work with!

• Drive clarity, speed, and excellence across our product organization. • Act as the connective tissue between Product, Engineering, and cross-functional teams (Sales, Customer Success, Finance, Compliance, Legal). • Create leverage for the product team—through structured processes, actionable data, and proactive communication. • Ensure the right systems, insights, and documentation are in place to help the product scale efficiently and autonomously.

• Build and lead the Product Operations function to support scalable, efficient product development • Establish best practices across the product lifecycle (discovery, prioritization, delivery, measurement) • Drive alignment across Product, Engineering, Design, Marketing, Implementation, and Customer Success • Oversee release management and support go-to-market coordination with Product Marketing • Lead planning processes (quarterly/annual planning, OKRs, roadmap alignment) • Improve prioritization frameworks aligned to company strategy and outcomes • Translate business goals into clear product initiatives • Own and optimize Productboard for product insights, prioritization, and roadmap communication • Define and track product OKRs, KPIs, and operational metrics • Build reporting to measure product performance and team effectiveness • Provide visibility into progress, risks, and opportunities • Improve communication and transparency across teams • Partner with Sales, Marketing, and Customer Success to support go-to-market alignment • Establish feedback loops to capture and act on customer and internal insights

At Rezilient, we’re redefining primary care by making access to healthcare more convenient, timely, and seamless. Our innovative CloudClinic model combines virtual provider visits with cutting-edge technology to create a personalized digital healthcare experience that puts patients at the center of their care. By streamlining care delivery and continuously expanding specialty services, we empower our care team to focus on patient well-being while providing the most comprehensive and accessible care possible. Our tech-forward approach streamlines the primary care experience so our doctors have the time to treat our members as a whole person, not just a collection of symptoms. If you're a wicked-smart jack-of-all-trades seeking to dive further into the world of healthcare, technology, and startups, look no further! As a Product Operations Specialist, you'll be fully immersed in the daily operations of our exciting, fast paced startup environment. Expect to get first-hand experience in what it looks like to build out and manage a clinical service line and the product, operations and tech that supports it. You'll ensure deliverables are completed on time, within scope and budget. You'll work with leaders from each department, and gain a deep understanding on how our business works. Key Responsibilities**Tooling & Board Management** - Own and maintain product management tools (e.g., Jira, Confluence, Notion, Asana or similar) to ensure boards, workflows, and dashboards are accurate and up to date. - Serve as a super user and internal go-to resource for product tooling — answering team questions, troubleshooting issues, and onboarding new users. - Support cross-functional visibility by maintaining reporting views, sprint boards, and roadmap artifacts that keep stakeholders aligned.** **Support Product Analytics** - Building and maintaining product KPI dashboards (activation, retention, feature adoption, engagement). - Assist conducting funnel analysis to identify drop-off points and surface opportunities. - Partnering with data engineering to ensure product events are properly instrumented and tracked. - Work with Technical Product Manager to produce regular product performance reports for leadership. **General Product Operations** - Help maintain a single source of truth across product team resources and knowledge bases. - Identify opportunities to improve team processes and operational workflows. - Provide general operational support to the Technical Product Manager and product team as needs evolve. - Work closely with engineering and external operations teams to ensure seamless product-related processes and communications between verticals. **Documentation, Training & Release Support** - Create, maintain, and continuously improve training materials, process guides, and how-to documentation for product tools and workflows. - Partner with the Technical Product Manager to translate complex processes into clear, accessible documentation for both technical and non-technical audiences. - Develop release documentation including release notes, feature summaries, and internal communications to support go-live activities. - Support the product team during release cycles — coordinating checklists, tracking readiness, and ensuring documentation is complete before launch.