• Drive efficiency, coordination, and clarity across the Product Engineering and Design organization. • Support cross-functional alignment, process improvement, and data-driven decision-making throughout the product lifecycle. • Supervise 1 to 2 team members, manage the internal product knowledge base, and enable Product Analytics. • Focus on making product work smoother, smarter, and more scalable.

• Help establish, scale, and continuously improve Amgen’s Digital Product Operating Model (DPOM) across the enterprise • Own the operating infrastructure that enables Amgen’s shift from projects to products, including the DPOM playbook, product management standards, enterprise tooling strategy, adoption measurement, and integration of product ways of working into core business, technology, finance, agile, and governance rhythms • Translate product management principles into practical, repeatable systems that teams across Amgen can understand and adopt • Create and maintain the DPOM playbook as a trusted enterprise resource • Define how product practices, decision rights, lifecycle standards, OKRs, roadmaps, portfolio planning, intake, documentation, and measurement work in practice • Lead research and recommendations for digital tools that support DPOM • Evaluate options, align stakeholders, present recommendations to leadership, and drive adoption of selected tools across the enterprise • Own the enterprise measurement system for DPOM adoption, maturity, and effectiveness • Define metrics, maturity indicators, and reporting mechanisms that show how product ways of working are being adopted across product groups and business functions • Partner closely with stakeholders to embed DPOM into enterprise-wide cadences.

• Serve as the first point of contact for customer inquiries, delivering accurate, empathetic, and timely resolutions across technical and product-related issues (AI output quality, application access, authentication, error logs, etc.). • Manage multiple competing priorities while maintaining strong responsiveness, reliability, and accountability during support shifts. • Troubleshoot complex issues in partnership with cross-functional teams, escalating appropriately while ensuring a high-quality customer experience. • Develop and maintain deep knowledge of Latent’s products, features, and workflows. • Document customer interactions, issues, and feedback to support continuous product and process improvement (FAQs, knowledge base content, internal documentation). • Own tasks independently while contributing to team workflows and ongoing refinement of support operations.

Role Description In Fever, we are looking for a person to join the Marketplace Operations Team. The tasks will consist of the following: - Fever´s Back Offices Management: creation, configuration, monitoring, and ongoing maintenance of experiences across internal and external ticketing and distribution platforms. - Operational Monitoring: daily checks of published experiences to ensure correct setup, performance, and smooth operation. - Cross-Team Coordination: daily collaboration with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office plan configuration, coordinate experience launches, and continuously improve internal operational processes. - API Integrations Maintenance: oversee the day-to-day performance of external partner API integrations, proactively identify issues, coordinate fixes with technical teams and partners, and ensure seamless operational continuity for live experiences. - Team Alignment & Reporting: participate in weekly meetings with relevant internal teams to align priorities, report operational issues, and support continuity of marketplace operations. Qualifications - Excellent communication and interpersonal skills: able to collaborate effectively with multiple internal and external stakeholders on a daily basis. - Fast learner with strong retention and ability to multitask in a fast-paced environment. - Comfortable working under pressure and handling high-demand peaks. - High level of English and Spanish (required). - 2+ years of experience in similar roles. - Proactive and decisive, with strong problem-solving and quick-reaction skills. - Strong command of Microsoft Office and ability to quickly learn new tools (SQL, dashboards, internal systems, etc.). Benefits - Attractive compensation package. - Opportunity to have a real impact in a high-growth global category leader. - 40% discount on all Fever events and experiences. - Remote friendly. - Health insurance. - Superannuation. - Responsibility from day one, and professional and personal growth. - Great work environment with a fun, international team of talented people to work with!