• Serve as the first point of contact for customer inquiries, delivering accurate, empathetic, and timely resolutions across technical and product-related issues (AI output quality, application access, authentication, error logs, etc.). • Manage multiple competing priorities while maintaining strong responsiveness, reliability, and accountability during support shifts. • Troubleshoot complex issues in partnership with cross-functional teams, escalating appropriately while ensuring a high-quality customer experience. • Develop and maintain deep knowledge of Latent’s products, features, and workflows. • Document customer interactions, issues, and feedback to support continuous product and process improvement (FAQs, knowledge base content, internal documentation). • Own tasks independently while contributing to team workflows and ongoing refinement of support operations.

Role Description In Fever, we are looking for a person to join the Marketplace Operations Team. The tasks will consist of the following: - Fever´s Back Offices Management: creation, configuration, monitoring, and ongoing maintenance of experiences across internal and external ticketing and distribution platforms. - Operational Monitoring: daily checks of published experiences to ensure correct setup, performance, and smooth operation. - Cross-Team Coordination: daily collaboration with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office plan configuration, coordinate experience launches, and continuously improve internal operational processes. - API Integrations Maintenance: oversee the day-to-day performance of external partner API integrations, proactively identify issues, coordinate fixes with technical teams and partners, and ensure seamless operational continuity for live experiences. - Team Alignment & Reporting: participate in weekly meetings with relevant internal teams to align priorities, report operational issues, and support continuity of marketplace operations. Qualifications - Excellent communication and interpersonal skills: able to collaborate effectively with multiple internal and external stakeholders on a daily basis. - Fast learner with strong retention and ability to multitask in a fast-paced environment. - Comfortable working under pressure and handling high-demand peaks. - High level of English and Spanish (required). - 2+ years of experience in similar roles. - Proactive and decisive, with strong problem-solving and quick-reaction skills. - Strong command of Microsoft Office and ability to quickly learn new tools (SQL, dashboards, internal systems, etc.). Benefits - Attractive compensation package. - Opportunity to have a real impact in a high-growth global category leader. - 40% discount on all Fever events and experiences. - Remote friendly. - Health insurance. - Superannuation. - Responsibility from day one, and professional and personal growth. - Great work environment with a fun, international team of talented people to work with!

• Drive clarity, speed, and excellence across our product organization. • Act as the connective tissue between Product, Engineering, and cross-functional teams (Sales, Customer Success, Finance, Compliance, Legal). • Create leverage for the product team—through structured processes, actionable data, and proactive communication. • Ensure the right systems, insights, and documentation are in place to help the product scale efficiently and autonomously.

• Build and lead the Product Operations function to support scalable, efficient product development • Establish best practices across the product lifecycle (discovery, prioritization, delivery, measurement) • Drive alignment across Product, Engineering, Design, Marketing, Implementation, and Customer Success • Oversee release management and support go-to-market coordination with Product Marketing • Lead planning processes (quarterly/annual planning, OKRs, roadmap alignment) • Improve prioritization frameworks aligned to company strategy and outcomes • Translate business goals into clear product initiatives • Own and optimize Productboard for product insights, prioritization, and roadmap communication • Define and track product OKRs, KPIs, and operational metrics • Build reporting to measure product performance and team effectiveness • Provide visibility into progress, risks, and opportunities • Improve communication and transparency across teams • Partner with Sales, Marketing, and Customer Success to support go-to-market alignment • Establish feedback loops to capture and act on customer and internal insights