Latent

• Serve as the first point of contact for customer inquiries, delivering accurate, empathetic, and timely resolutions across technical and product-related issues (AI output quality, application access, authentication, error logs, etc.). • Manage multiple competing priorities while maintaining strong responsiveness, reliability, and accountability during support shifts. • Troubleshoot complex issues in partnership with cross-functional teams, escalating appropriately while ensuring a high-quality customer experience. • Develop and maintain deep knowledge of Latent’s products, features, and workflows. • Document customer interactions, issues, and feedback to support continuous product and process improvement (FAQs, knowledge base content, internal documentation). • Own tasks independently while contributing to team workflows and ongoing refinement of support operations.

Technical Sourcer We’re building a high-caliber technical team in a competitive market. This role owns the top of the funnel —finding, engaging, and building relationships with exceptional engineers before they’re actively looking. This is not a resume-pushing role. It’s about taste, curiosity, and persistence . What you’ll do Own outbound sourcing for technical roles (primarily software engineers) Identify high-signal candidates via LinkedIn, GitHub, referrals, and communities Write thoughtful, personalized outreach that actually gets replies Partner closely with recruiters and hiring managers to define “great” Experiment with sourcing strategies, messaging, and channels Track and improve funnel metrics (reply rate, pass-through, time to first convo) Build long-term candidate relationships, even when timing isn’t right You might be a good fit if You have 1–4+ years of technical sourcing experience (startup experience a plus) You enjoy the puzzle of finding people others can’t You care about quality over volume and hate spammy outreach You’re comfortable with ambiguity and like building from scratch You operate with urgency and take ownership Bias to action What success looks like Consistent flow of high-quality technical candidates Strong reply rates driven by thoughtful outreach Hiring managers trust your judgment and taste Why join Real ownership and visibility Opportunity to help define the sourcing playbook Close partnership with recruiters and founders High impact on a team scaling quickly Exposure to the strongest Tech Startup Eco-System