• Lead discovery conversations with clients to understand their business challenges, technical requirements, and desired outcomes. • Assess and document clients’ existing infrastructure, applications, and operational workflows to identify gaps and opportunities for improvement. • Design tailored, scalable, and cost‑effective managed services solutions that align with client needs and long‑term goals. • Develop and deliver compelling solution proposals that clearly communicate value, technical strategy, and expected benefits. • Collaborate closely with Sales, Project Management, and Support teams to ensure proposed solutions are feasible and aligned with FusionTek’s capabilities. • Stay current on emerging technologies and consult with internal teams to enhance our service offerings and maintain a competitive edge. • Educate internal teams on new solutions, sales strategies, deployment methods, and how these offerings integrate into our existing service portfolio.

Role Description This position provides high-level technical support for Flexcel NX products to our customers, both remotely and onsite. The employee provides day-to-day troubleshooting, diagnosis and repair, and proactive support services. The individual should be very proficient in the hardware used by packaging customers, and over time become proficient in corresponding application skills and support functionality. In this role, you are reporting to the Regional Technical Support Manager. The position is “remote” based, dispersed across the region based on customer locations. - Key participant in the regional Technical Support team - Provide technical support on hardware, application (media support) and software, via remote or onsite for regional flexographic customers. - Performs remote support via the phone and dedicated tools (as part of escalation process). - Deliver Proactive services (Preventive Maintenance and Plateroom Audit) at customer sites. - Perform Installations and upgrades of Miraclon products. Qualifications - Self-starter – highly motivated to “make it happen” - Curious and interested to learn and develop additional skills - Strong technical knowledge and troubleshooting skills in the printing prepress industry - Good writing skills to summarize technical situations and path forward - Strong verbal communication - Ability to follow instructions and to interact with high-level support roles - Ability to work under pressure and in an environment where multiple goals and priorities make focus difficult - Customer focused and must have Service Excellence of attitude to address problems resolution to meet customer satisfaction - Willingness to travel extensively (up to 75%) Requirements - In-depth technical knowledge of Flexographic equipment – Imagers and process equipment. Ideally a knowledge of Kodak equipment and Laminators but knowing competitor’s system and relationship with flexography OEM are of advantage. - A minimum of 5 years’ experience in flexographic printing service, or general printing service. - Track record of high-quality performance and results. - Experience working in a “hands-on” and “field” position with relatively little supervision. - PC skills including basic Excel and PowerPoint for analysis and communication. - Flexible schedule between 8 a.m. and 6 p.m. Monday through Friday. Occasional, but limited weekend work or travel may be required.

• Partner with Account Executives and the global sales organisation to support technical sales cycles, prioritise resources, and drive deals to a successful close. • Actively engage with prospects to assess complex pain points and deliver tailored solutions that align platform capabilities to business use cases. • Drive technical engagement across channel sales networks, including ISVs, vendors, and consultancies. • Travel throughout EMEA as needed to support sales efforts, grow opportunity scope, and engineer tangible customer solutions. • Lead discovery sessions with technical and business stakeholders to design solution architectures across on-premises, cloud, hybrid, and Kubernetes environments. • Deliver tailored product demos and clearly articulate core concepts such as distributed caching, partitioning, replication, persistence, high availability, and disaster recovery. • Plan, manage, and execute complex Proof of Concept (POC) engagements with clearly defined success criteria. • Support performance testing, troubleshooting, sizing, configuration tuning, and competitive evaluations. • Respond to RFPs, RFIs, security reviews, and architecture reviews. • Drive the standardisation and creation of sales engineering best practices, reusable demos, architectural diagrams, and technical content. • Act as the voice of the field by sharing customer feedback with Product and Engineering teams to influence the roadmap.

Role Description Een Sales Application Engineer Buildings ondersteunt het verkoopteam door technische expertise te bieden en klanten te helpen bij het begrijpen en implementeren van systemen. Je biedt ontwerp-en applicatie ondersteuning aan interne en externe klanten. Deze rol vereist een combinatie van technische kennis en verkoopvaardigheden om klantbehoeften te identificeren en passende oplossingen te bieden. - Technische en toepassingsondersteuning bieden vóór, tijdens en na de verkoop aan zowel de interne als externe klanten. - Fungeren als kennispartner. - Ondersteunen en helpen bij het ontwerpen van complexere toepassingen met Eaton-componenten en systemen: - Het combineren van producten uit verschillende productlijnen. - Harmoniseren van toepassing, producten en normen. - Het pitchen van een aangeboden oplossing, concept of componenten. - Technische schakel tussen productievestigingen, supply chain, productlijnen, sales en klanten tijdens de uitvoering van vragen omtrent offertes, bestellingen en eventuele klantenproblemen. - Projectorders, documentatie, technische informatie en klantrelaties ondersteunen voor zowel de residentiele als tertiaire markt, zowel binnenlands als grensoverschrijdend ondersteuning te kunnen bieden indien nodig. - Andere gespecialiseerde taken uit te voeren op basis van toewijzing en focusgebied. - Ondersteunen en trainen van klanten op specifieke kennis van doelproducten, software en systemen, zowel op kantoor als op locatie. Qualifications - Opleidingsniveau: Bachelor's / Master's Degree in Elektromechanica of Engineering of vergelijkbare studierichtingen. - Of min. 5+ jaar ervaring in applicatie-engineering (systeem verkoop) binnen een verkoopomgeving. - Je bent commercieel, resultaatgericht en staat open voor veranderingen. - Je kunt goed samenwerken, weet anderen te overtuigen. - Je bent accuraat en volhardend. - Je bent proactief en bent in staat om problemen te (helpen) oplossen. - Je bent sociaalvaardig en kunt binnen verschillende lagen van een organisatie communiceren. - Je spreekt en schrijft vloeiend Nederlands, je hebt een basis kennis van de Franse taal en beheerst de Engelse taal. - Je hebt het vermogen om applicatie-innovatie te stimuleren door consumenten- en concurrentietrends te analyseren. - Je hebt het vermogen om feedback van klanten te evalueren en de functionaliteit van front-end applicaties te verbeteren. - Tools: software and design, quotation tools (Bid Manager), CRM (Salesforce), Office 365. - En het allerbelangrijkste: je wilt ervoor gaan! Benefits - Salaris passend bij je opgedane werkervaring. - Goede pensioenregeling. - Groepsverzekering. - Hospitalisatieverzekering. - 20 vakantiedagen en 12 ADV dagen. - Maaltijdcheques. - Onkostenvergoeding. - Permanente vergoeding. - Inclusie en diversiteit – openheid voor diversiteit vergroot onze toegang tot het beste talent. - Leren en ontwikkeling – we investeren in onze werknemers voor de lange termijn met doorlopende leer- en ontwikkelingsmogelijkheden via Eaton University. - We moedigen interne doorgroei- en promotiemogelijkheden aan. - Werken met leuke collega’s binnen een dynamische werkomgeving!