FusionTek

• Managing escalated support tickets, tackling everything from break/fix challenges to application setup and user-level configurations. • Setting up new **Hyper‑V hosts**, troubleshooting and deploying **SonicWall firewalls**, and managing **Datto networking switches and access points**. • Utilize our ticketing system to document, monitor, and escalate issues as needed. • You'll be part of a close-knit team where collaboration is key, working alongside a talented technical group to provide outstanding remote support and service to our clients.

• Developing and managing project plans, timelines, and budgets • Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback • Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth • Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle. • Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan. • Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents. • Take the initiative to recognize, monitor, and address potential risks. • Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives. • Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction. • Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks. • Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors. • Evaluate and offer feedback on project hour estimates that are non-technical • Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.

• Lead discovery conversations with clients to understand their business challenges, technical requirements, and desired outcomes. • Assess and document clients’ existing infrastructure, applications, and operational workflows to identify gaps and opportunities for improvement. • Design tailored, scalable, and cost‑effective managed services solutions that align with client needs and long‑term goals. • Develop and deliver compelling solution proposals that clearly communicate value, technical strategy, and expected benefits. • Collaborate closely with Sales, Project Management, and Support teams to ensure proposed solutions are feasible and aligned with FusionTek’s capabilities. • Stay current on emerging technologies and consult with internal teams to enhance our service offerings and maintain a competitive edge. • Educate internal teams on new solutions, sales strategies, deployment methods, and how these offerings integrate into our existing service portfolio.

• **Lead discovery conversations** with clients to understand their business challenges, technical requirements, and desired outcomes. • **Assess and document** clients’ existing infrastructure, applications, and operational workflows to identify gaps and opportunities for improvement. • **Design tailored, scalable, and cost‑effective managed services solutions** that align with client needs and long‑term goals. • **Develop and deliver compelling solution proposals** that clearly communicate value, technical strategy, and expected benefits. • **Collaborate closely with Sales, Project Management, and Support teams** to ensure proposed solutions are feasible and aligned with FusionTek’s capabilities. • **Stay current on emerging technologies** and consult with internal teams to enhance our service offerings and maintain a competitive edge. • **Educate internal teams** on new solutions, sales strategies, deployment methods, and how these offerings integrate into our existing service portfolio.

FusionTek is a Managed Service Provider (MSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007 We’re also rapidly growing and are looking for top-tier candidates who share our four core values: - We are team players, collectively working towards a common goal. - We work each day with a growth mindset focused on the success of our coworkers, clients, and the company. - We do the right thing with an honest and transparent approach that always puts our clients first. - We take ownership of our work, always seeing it through to completion. If this sounds like the kind of culture you thrive in, you’ll want to keep reading — because we’re searching for an enthusiastic and knowledgeable Sales Engineer to join our team. As a Sales Engineer at FusionTek, you’ll play a pivotal role in bridging the gap between client needs and our technical solutions. You’ll guide clients through complex technology decisions and translate their requirements into clear, actionable project plans for our Projects team. Your expertise in areas such as cloud solutions, cybersecurity, and managed IT services will help you uncover client challenges, recommend tailored solutions, and ensure a seamless handoff to delivery. Success in this role is measured by client satisfaction, the accuracy and clarity of your project plans, and the smooth transition of solutions into execution. If you’re excited by the idea of combining technical expertise with consultative client engagement, this could be the perfect opportunity for you. Here's what you'll be doing: - Lead discovery conversations with clients to understand their business challenges, technical requirements, and desired outcomes. - Assess and document clients’ existing infrastructure, applications, and operational workflows to identify gaps and opportunities for improvement. - Design tailored, scalable, and cost‑effective managed services solutions that align with client needs and long‑term goals. - Develop and deliver compelling solution proposals that clearly communicate value, technical strategy, and expected benefits. - Collaborate closely with Sales, Project Management, and Support teams to ensure proposed solutions are feasible and aligned with FusionTek’s capabilities. - Stay current on emerging technologies and consult with internal teams to enhance our service offerings and maintain a competitive edge. - Educate internal teams on new solutions, sales strategies, deployment methods, and how these offerings integrate into our existing service portfolio.

FusionTek is a Managed Service Provider (MSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007 We’re also rapidly growing and are looking for top-tier candidates who share our four core values: - We are team players, collectively working towards a common goal. - We work each day with a growth mindset focused on the success of our coworkers, clients, and the company. - We do the right thing with an honest and transparent approach that always puts our clients first. - We take ownership of our work, always seeing it through to completion. If this sounds like the kind of culture you thrive in, you’ll want to keep reading — because we’re searching for an enthusiastic and knowledgeable Sales Engineer to join our team. As a Sales Engineer at FusionTek, you’ll play a pivotal role in bridging the gap between client needs and our technical solutions. You’ll guide clients through complex technology decisions and translate their requirements into clear, actionable project plans for our Projects team. Your expertise in areas such as cloud solutions, cybersecurity, and managed IT services will help you uncover client challenges, recommend tailored solutions, and ensure a seamless handoff to delivery. Success in this role is measured by client satisfaction, the accuracy and clarity of your project plans, and the smooth transition of solutions into execution. If you’re excited by the idea of combining technical expertise with consultative client engagement, this could be the perfect opportunity for you. Here's what you'll be doing: - Lead discovery conversations with clients to understand their business challenges, technical requirements, and desired outcomes. - Assess and document clients’ existing infrastructure, applications, and operational workflows to identify gaps and opportunities for improvement. - Design tailored, scalable, and cost‑effective managed services solutions that align with client needs and long‑term goals. - Develop and deliver compelling solution proposals that clearly communicate value, technical strategy, and expected benefits. - Collaborate closely with Sales, Project Management, and Support teams to ensure proposed solutions are feasible and aligned with FusionTek’s capabilities. - Stay current on emerging technologies and consult with internal teams to enhance our service offerings and maintain a competitive edge. - Educate internal teams on new solutions, sales strategies, deployment methods, and how these offerings integrate into our existing service portfolio.

FusionTek is a Managed Service Provider (MSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007 We’re also rapidly growing and are looking for top-tier candidates who share our four core values: - We are team players, collectively working towards a common goal. - We work each day with a growth mindset focused on the success of our coworkers, clients, and the company. - We do the right thing with an honest and transparent approach that always puts our clients first. - We take ownership of our work, always seeing it through to completion. If this sounds like the kind of culture you thrive in, you’ll want to keep reading — because we’re searching for an enthusiastic and knowledgeable Sales Engineer to join our team. As a Sales Engineer at FusionTek, you’ll play a pivotal role in bridging the gap between client needs and our technical solutions. You’ll guide clients through complex technology decisions and translate their requirements into clear, actionable project plans for our Projects team. Your expertise in areas such as cloud solutions, cybersecurity, and managed IT services will help you uncover client challenges, recommend tailored solutions, and ensure a seamless handoff to delivery. Success in this role is measured by client satisfaction, the accuracy and clarity of your project plans, and the smooth transition of solutions into execution. If you’re excited by the idea of combining technical expertise with consultative client engagement, this could be the perfect opportunity for you. Here's what you'll be doing: - Lead discovery conversations with clients to understand their business challenges, technical requirements, and desired outcomes. - Assess and document clients’ existing infrastructure, applications, and operational workflows to identify gaps and opportunities for improvement. - Design tailored, scalable, and cost‑effective managed services solutions that align with client needs and long‑term goals. - Develop and deliver compelling solution proposals that clearly communicate value, technical strategy, and expected benefits. - Collaborate closely with Sales, Project Management, and Support teams to ensure proposed solutions are feasible and aligned with FusionTek’s capabilities. - Stay current on emerging technologies and consult with internal teams to enhance our service offerings and maintain a competitive edge. - Educate internal teams on new solutions, sales strategies, deployment methods, and how these offerings integrate into our existing service portfolio.

FusionTek is a Managed Service Provider (MSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007 We’re also rapidly growing and are looking for top-tier candidates who share our four core values: - We are team players, collectively working towards a common goal. - We work each day with a growth mindset focused on the success of our coworkers, clients, and the company. - We do the right thing with an honest and transparent approach that always puts our clients first. - We take ownership of our work, always seeing it through to completion. If this sounds like the kind of culture you thrive in, you’ll want to keep reading — because we’re searching for an enthusiastic and knowledgeable Sales Engineer to join our team. As a Sales Engineer at FusionTek, you’ll play a pivotal role in bridging the gap between client needs and our technical solutions. You’ll guide clients through complex technology decisions and translate their requirements into clear, actionable project plans for our Projects team. Your expertise in areas such as cloud solutions, cybersecurity, and managed IT services will help you uncover client challenges, recommend tailored solutions, and ensure a seamless handoff to delivery. Success in this role is measured by client satisfaction, the accuracy and clarity of your project plans, and the smooth transition of solutions into execution. If you’re excited by the idea of combining technical expertise with consultative client engagement, this could be the perfect opportunity for you. Here's what you'll be doing: - Lead discovery conversations with clients to understand their business challenges, technical requirements, and desired outcomes. - Assess and document clients’ existing infrastructure, applications, and operational workflows to identify gaps and opportunities for improvement. - Design tailored, scalable, and cost‑effective managed services solutions that align with client needs and long‑term goals. - Develop and deliver compelling solution proposals that clearly communicate value, technical strategy, and expected benefits. - Collaborate closely with Sales, Project Management, and Support teams to ensure proposed solutions are feasible and aligned with FusionTek’s capabilities. - Stay current on emerging technologies and consult with internal teams to enhance our service offerings and maintain a competitive edge. - Educate internal teams on new solutions, sales strategies, deployment methods, and how these offerings integrate into our existing service portfolio.

• Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff. • Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients. • Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption. • Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations. • Documentation & Best Practices: Maintain impeccable documentation of client networks., configurations, and standard operating procedures (SOPs) to streamline future troubleshooting.

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Tier 3 Support Engineer who embodies our core values: - Teamwork: We achieve our goals collaboratively. - Growth Mindset: We are focused on continuous improvement for our team members and our clients. - Integrity: We operate with transparency and prioritize the needs of our clients. - Ownership: We take responsibility for our work and ensure commitments are fulfilled. In this fully remote position, you will be the backbone of our advanced support team. You will delve into intricate networking environments, enhance infrastructure performance, and assist clients in overcoming critical IT challenges. If you have a strong passion for networking, routing, and switching, and excel in a fast-paced, dynamic MSP setting, we want you to join our team. Here's What You’ll Be Doing: - Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff. - Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients. - Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption. - Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations. - Documentation & Best Practices: Maintain impeccable documentation of client networks., configurations, and standard operating procedures (SOPs) to streamline future troubleshooting.