- Manage 2 to 3 active clients and projects simultaneously, maintaining a clear understanding of project status, timelines, and identifying any potential blockers that require attention. - Research the client’s market to understand industry trends, competitive landscape, and opportunities for differentiation - Work with the client and additional stakeholders to understand their product vision and define requirements for the full initial product scope - Work directly with product designers to translate client requirements into intuitive, user-friendly designs and ensure seamless integration with the development process - Define user stories and requirements for project managers to implement into tasks and acceptance criteria for development and QA - Lead weekly client meetings to provide updates, discuss project progress, and demo development milestones. - Manage client expectations, including facilitating difficult conversations around scope and prioritization to ensure that budget and timeline requirements are met. - Support sales activities by joining prospect calls and writing proposals, scoping documents, and timelines. - Identify and manage opportunities to up-sell clients on additional product features, marketing services, or ongoing maintenance and support contracts.

Role Description The Strategic Accounts organization at Edwards / Kidde Commercial UL is seeking a dynamic Strategic Accounts Manager (SAM) to manage and increase sales of fire alarm, air sampling smoke detection, and emergency/mass notification solutions to clients in key verticals, including: - Data Center / Technology - Hospitality - Modular Construction This is a remote field position, and all locations will be considered. The role requires flexibility to pivot across these verticals, adapting account strategies and stakeholder messaging to address distinct buying processes, technical requirements, and project delivery structures unique to each segment. The primary responsibility is to establish and nurture strong relationships with key stakeholders while developing and executing Strategic Account plans that drive incremental sales through the Edwards sales teams and channel partner networks. Success relies on the ability to forge strong connections with owners and executive decision-makers, including: - C-suite leaders - Corporate headquarters personnel - Consulting engineers - General contractors or developers Qualifications - Min. Bachelor's degree - Technical certification, associate degree (or higher) preferred - 5+ years of selling experience, with strong preference for min. 2-3 years of executive/end client/C-suite level sales experience in fire/life safety (or equivalent type) industry - Demonstrated experience/strong working knowledge in at least one of the following verticals: Data Center / Mission Critical, Hospitality or Modular Construction - Strong consultative selling skills and demonstrated ability to manage large, complex corporate accounts across multiple simultaneous verticals - Excellent communication and collaboration skills - Fluent in English and Arabic - Proficient in Microsoft O365 and collaboration/webinar tools (Zoom, Microsoft Teams, etc.) and SalesForce - Valid driving license Requirements - Demonstrated ability to engage C-Suite and Director of Engineering decision makers - Understand customer business objectives, define relevant solutions, and communicate value-added benefits effectively - Experience in a consultative selling environment - Active listening skills to identify client needs, build long-term relationships, and deliver tailored solutions that drive measurable business outcomes - Willingness to travel intensively across the region (up to 70%) Benefits - Dynamic opportunities for growth within the team - Resources, training, and incentives to ensure success

• Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration. • Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met. • Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations. • Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar’s technical and operational needs. • Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans. • Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience. • Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.

• Serve as a key member of the Community Investment and Partnerships management team. • Provide leadership and strategic oversight for local and regional partnership building. • Oversee a portfolio of partnerships aimed to increase awareness, readership, and content of Wikimedia projects. • Champion community-informed partnerships and ensure effective collaboration across regions, teams, and volunteer communities. • Drive the development, implementation, review, and continuous adaptation of regional and local partnership strategies. • Build and maintain strong relationships with mission-aligned strategic partners, Wikimedia movement organizations, and volunteer communities. • Identify, design, and implement improvements that increase operational effectiveness and efficiency across regional and local partnerships. • Lead, manage, and support a geographically distributed team of 5 Regional Community Partnership Managers.