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Technical Partner Manager, AMER Banks
Location
Illinois
Posted
6 days ago
Salary
0
Seniority
Lead
Job Description
Technical Partner Manager, AMER Banks
Stripe
• Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration. • Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met. • Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations. • Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar’s technical and operational needs. • Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans. • Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience. • Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.
Job Requirements
- 8+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred.
- Experience in banking, e‑commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations.
- Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency.
- Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders.
- Strong analytical and problem-solving skills; able to use data to drive decisions.
- Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations).
- Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment.
- Willingness to travel (~30%) for partner visits and business/service reviews.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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