• Support the Sales Manager in overseeing the daily operations and performance of the sales team • Assist in coaching, mentoring, and motivating sales representatives to achieve individual and team sales targets • Monitor pipeline activity and opportunity progression to ensure timely follow-up and conversion • Ensure all customer interactions, opportunities, and sales activities are accurately documented in the CRM system • Assist with preparing sales reports, forecasts, and performance metrics for leadership review • Work closely with team members to identify sales opportunities and improve customer engagement strategies • Help maintain pricing consistency and support competitive pricing strategies aligned with company goals • Collaborate with Marketing to align promotional campaigns and lead generation efforts with sales objectives • Support onboarding and ongoing training initiatives for new and existing sales team members • Stay informed on industry trends, competitor activity, and commercial kitchen equipment solutions to better support customers and the sales team • Assist in resolving customer escalations and internal team challenges in a professional and timely manner • Other duties as assigned

• Oversee the quality of B2B delivery, ensuring all projects align with core strategic objectives and established Salesforce best practices. • Provide expert guidance on implementation approaches, covering the full lifecycle of requirements gathering, system integration, payment processing, fulfillment, and order lifecycle management. • Establish and enforce technical quality standards through architecture reviews, design governance, and implementation oversight to ensure scalable, high-performance enterprise solutions. • Coordinate with delivery teams and clients to ensure seamless execution from initial discovery through post-launch support. • Develop and execute transformative strategies designed to optimize the B2B customer experience and drive meaningful revenue growth for clients. • Identify opportunities to increase organizational efficiencies and reduce operational costs through advanced platform enablement. • Act as a visionary leader to build and expand the firm's internal B2B capabilities, staying ahead of market trends and client needs. • Maintain deep, up-to-date expertise in the evolving capabilities of Salesforce B2B Commerce Cloud. • Leverage comprehensive product knowledge to recommend innovative solutions that maximize customer outcomes and platform ROI. • Serve as the subject matter expert on B2B Commerce APIs, data modeling, and architectural best practices. • Partner with Salesforce and other strategic alliances to stay informed on product roadmaps and emerging features, translating them into actionable client strategies. • Lead pre-sales solutioning activities, including discovery, defining scope, solution approach, scope, estimation, technical assumptions, and create content for proposal responses. • Develop a point of view on modern B2B commerce architectures, customer engagement models, and adjacent Salesforce platform capabilities

• Supports the sale and implementation of selected technical or complex products, services and solutions • Responsible for displaying a comprehensive understanding of the technical aspects of our company's products and services and how they integrate into the customer's operations • Builds customer confidence in our company's technical solutions, and addresses all technical objections/concerns from prospective customers throughout the sales cycle • Functional responsibilities may include pre-proposal discussions with potential customers either in person or via conference call, developing and delivering customized client proposals, demonstrations and presentations, consulting in technical sales strategy for customers, assisting in proposal preparation, pricing recommendations and implementation support, and training sales team with product technical details

Role Description IHG Luxury, Lifestyle & Managed Hotels is seeking a qualified, experienced, results-driven candidate for the position of Director of Sales. This position will report to the Field Director, Sales & Marketing, Commercial Services. The Director is a strategic leader responsible for driving revenue growth, optimizing marketing initiatives, and providing interim leadership during periods of transition, expansion, or restructuring. This role is ideal for a seasoned executive who thrives in fast-paced environments and can quickly assess, strategize, and execute sales and marketing plans to stabilize and elevate performance. This role also requires an understanding of Group Sales. This position will be responsible for identifying, developing, and maintaining accounts to drive revenue and market share growth within the luxury consortia segment for the IHG Luxury, Lifestyle & Managed hotels. You will work with each participating hotel within Commercial Services to grow each property’s group segment revenue goals and manage customers’ day-to-day needs while identifying viable opportunities for deliberate initiatives designed to improve operational and financial performance. Key Responsibilities - Leadership: - Provide hands-on leadership during vacancies, transitions, or new openings. - Conduct operational assessments and implement performance improvement plans. - Train and mentor sales and marketing teams to ensure continuity and excellence. - Deliver regular performance updates to regional and corporate leadership with clear KPIs. - Sales Strategy & Execution: - Lead and manage all sales efforts across group, negotiated, luxury sales, and catering segments. - Utilize IHG systems such as Merlin, Concerto, Amadeus and Salesforce to manage performance and reporting. - Analyze STR reports, market trends, and business mix to optimize pricing and positioning. - Build and maintain relationships with key accounts, travel planners, and corporate clients. - Oversee RFP responses, contract negotiations, and revenue-driving initiatives. - Marketing & Brand Compliance: - Execute property-level marketing plans aligned with IHG brand standards and global campaigns. - Collaborate with IHG’s digital marketing and loyalty teams to enhance online presence and leverage IHG One Rewards. - Manage local promotions, partnerships, and community engagement to boost visibility and bookings. - Ensure brand consistency across all guest touchpoints and marketing channels. Qualifications - Bachelor’s degree in Hospitality, Business, Marketing, or related field. - 8+ years of progressive hotel sales and marketing experience, including leadership roles. - Strong understanding of revenue management, distribution, and loyalty strategies. Requirements - Ability to travel frequently and adapt quickly to different property cultures and markets. - Proven successful selling and negotiation skills with multi-property experience. - Possess excellent organization, project management, presentation, and verbal and written communication skills. - Proficiency in IHG tools: Merlin, Concerto, Amadeus Agency + Demand 360, Delphi, Salesforce, Meeting Broker, PowerPoint, Opera and Brand.com platforms. - Ability to work independently and deliver results under tight timelines. Benefits - Competitive salary that rewards all your hard work. - Wide range of benefits designed to help you live your best work life. - Impressive room discounts. - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits for eligible employees. - Bonus eligibility.