Restaurant Supply

• Design and implement scalable backend services utilizing PHP/Symfony. • Develop reliable APIs, workers, batch jobs, integrations, and internal tooling. • Enhance system performance, latency, throughput, and resource efficiency. • Make informed architectural decisions regarding data flow, background processing, queues, caching, and service boundaries. • Produce clean, maintainable, well-tested code. • Diagnose complex production issues across application code, databases, queues, logs, and external services. • Employ AI tools such as Cursor, Claude Code, or similar to expedite development, testing, debugging, and refactoring. • Critically review AI-generated code for correctness, performance, security, and maintainability. • Collaborate with QA and other engineers to deliver reliable systems. • Other duties as assigned

• Support the Sales Manager in overseeing the daily operations and performance of the sales team • Assist in coaching, mentoring, and motivating sales representatives to achieve individual and team sales targets • Monitor pipeline activity and opportunity progression to ensure timely follow-up and conversion • Ensure all customer interactions, opportunities, and sales activities are accurately documented in the CRM system • Assist with preparing sales reports, forecasts, and performance metrics for leadership review • Work closely with team members to identify sales opportunities and improve customer engagement strategies • Help maintain pricing consistency and support competitive pricing strategies aligned with company goals • Collaborate with Marketing to align promotional campaigns and lead generation efforts with sales objectives • Support onboarding and ongoing training initiatives for new and existing sales team members • Stay informed on industry trends, competitor activity, and commercial kitchen equipment solutions to better support customers and the sales team • Assist in resolving customer escalations and internal team challenges in a professional and timely manner • Other duties as assigned

Role Description We are seeking a dynamic and customer-focused B2B Sales & Website Training Specialist to support business clients in effectively using our platform to identify, source, and purchase products that meet their operational needs. This role combines customer onboarding, website training, product education, and consultative sales support. The ideal candidate is highly comfortable conducting virtual training sessions, explaining digital tools in a simple and engaging way, and helping customers maximize their use of the platform. This is not a hard-selling role. The focus is on customer enablement, website adoption, product education, and long-term client engagement. Key Responsibilities - Conduct onboarding and training sessions for new B2B customers - Demonstrate website navigation, product search, ordering, and platform features - Guide customers on how to efficiently use the platform independently - Customize training sessions based on customer needs and technical proficiency - Assist customers with website-related concerns and troubleshooting - Improve customer adoption and engagement with the platform - Gather client feedback and recommend usability improvements - Contribute to FAQs, training guides, and support documentation - Support customer retention and ongoing engagement initiatives - Introduce and educate clients about Empura products and platform offerings - Identify opportunities to improve customer purchasing efficiency - Collaborate with internal teams to improve customer experience Qualifications - At least 2 years of experience in B2B sales, customer success, onboarding, training, or related client-facing roles - Strong communication and presentation skills - Experience conducting virtual training sessions or product demonstrations - Comfortable using digital tools, e-commerce platforms, or website-based systems - Strong customer service and relationship-building skills - Self-motivated, organized, and proactive Preferred Qualifications - Experience in B2B e-commerce, wholesale, distribution, or SaaS environments - Background in customer onboarding, product education, or sales enablement - Familiarity with website navigation, UX concepts, and product search tools What Success Looks Like - Increased customer adoption and website usage - Positive client feedback and onboarding experience - Reduced support requests after training - Strong client retention and engagement - Improved customer purchasing efficiency If you enjoy helping customers succeed, simplifying digital tools, and creating a great onboarding experience, we’d love to hear from you.

Role Description Our mission is to help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience and through leveraging our industry buying power. We are seeking an SEO Content Specialist to work collaboratively in growing and managing our best-in-class ecommerce store. The ideal candidate excels at writing clear, structured content that ranks — producing collection page copy, product descriptions, and blog articles that drive non-branded organic traffic. - Develop and execute SEO content strategies to improve organic traffic and ecommerce performance - Conduct keyword research focused on commercial-intent and non-branded search terms - Write and optimize collection page copy, product descriptions, buying guides, and blog articles - Implement on-page SEO best practices including title tags, meta descriptions, internal linking, and heading structures - Monitor content performance using Google Search Console and Google Analytics - Identify content gaps and opportunities to improve rankings and conversions - Collaborate with internal teams to maintain content consistency and SEO alignment - Maintain consistent production output and independently manage deadlines Qualifications - Proven ability to write long-form SEO content - collection pages, product descriptions, and buying guides (writing samples required) - Solid working knowledge of Google Search Console and Google Analytics — can read performance data, track keyword positions, and identify opportunities independently - Experience with keyword research using Ahrefs, Semrush, or equivalent — with a focus on commercial-intent, non-branded queries - Strong grasp of on-page SEO fundamentals: title tags, H1/H2 structure, meta descriptions, internal linking, and keyword placement - Experience publishing and managing content in a CMS — Shopify experience is a plus - Ability to produce one content deliverable per working day and maintain consistent output without close supervision - Strong written English - this is primarily a writing role; clarity, grammar, and structure matter - Experience writing for B2B or commercial product ecommerce is a strong advantage (restaurant equipment, food service, industrial, or similar) - Experience building or executing a hub & spoke content model is an advantage - Experience building internal link structures on ecommerce sites is an advantage - Familiarity with Screaming Frog for site audits and internal link analysis Benefits - Competitive bonus structure - Medical, dental, and vision coverage - Flexible remote work setup - Company-paid training and continued education opportunities - Employee discounts on commercial kitchen equipment and supplies

• Direct-to-Factory Sourcing: You have spent years "in the weeds" with Chinese manufacturers. You know how to bypass trading companies to work directly with the source. • Competitive Intelligence: You are proficient in using ImportYeti, ImportGenius, Panjiva, or similar tools to reverse-engineer competitor supply chains and identify top-performing factories. • High-Volume Procurement: You have a proven track record of managing significant spend (minimum $5M, ideally $100M+) while maintaining high inventory turns and healthy margins. • Strategic Sourcing: Identify and onboard new factory partners in China, focusing on commercial kitchen equipment and precision replacement parts. • Reverse Engineering: Utilize Bill of Lading (BOL) data and trade tools to find untapped manufacturing opportunities and "shadow" successful industry competitors. • Negotiation & Profitability: Lead rigorous negotiations on unit pricing, MOQs, payment terms, and lead times to maximize company cash flow. • Quality & Compliance: Oversee the sourcing of OEM-compatible parts, ensuring they meet strict performance standards and regulatory requirements. • Partner Management: Act as the primary bridge between our remote team and overseas partners, navigating time zones and cultural nuances to ensure seamless production.

• Establish, expand, and manage relationships with international factory partners to secure reliable supply, competitive pricing, and consistent quality. • Source, evaluate, and onboard new products for the company catalog, ensuring alignment with demand, margin targets, and inventory turn goals. • Negotiate pricing, payment terms, MOQs, and lead times with factory partners to improve profitability and cash flow. • Maintain ongoing communication with suppliers to manage product updates, resolve issues, and address supply chain disruptions. • Collaborate with internal teams to forecast demand, plan inventory purchases, and support new product launches. • Monitor supplier performance and proactively identify opportunities to improve cost, quality, and delivery timelines. • Stay informed on global supply chain trends, manufacturing capabilities, and competitive sourcing opportunities.

Assistant Pricing Manager Metro Manila Philippines Assistant Pricing Manager - Remote Description Our mission is to help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience. We leverage our industry buying power to offer top quality products and services. We are seeking an analytical and highly organized Assistant Pricing Manager to support our ecommerce pricing operations. In this role, you will work closely with the sales, ecommerce, and product teams to ensure pricing remains competitive, accurate, and profitable across all digital channels. The ideal candidate has strong experience in pricing strategy, margin analysis, and ecommerce pricing management, with the ability to analyze data, maintain pricing accuracy, and support strategic pricing initiatives. Experience working with US-based ecommerce businesses and platforms such as NetSuite or Shopify is highly preferred. If you are detail-oriented, data-driven, collaborative, and motivated to grow in a fast-paced ecommerce environment, we encourage you to apply. Skills and Requirements ● Minimum 5+ years of experience in pricing, ecommerce pricing management, margin analysis, or related analytical roles ● Experience supporting pricing operations for ecommerce businesses, preferably with US-based companies ● Strong understanding of pricing strategies, margin management, and competitive pricing analysis ● Experience working with ecommerce platforms such as NetSuite, Shopify, Magento, or similar systems ● Advanced proficiency in Microsoft Excel and data analysis ● Familiarity with AI tools or automation used for data analysis or pricing optimization is a plus ● Knowledge of MAP (Minimum Advertised Price) policies and monitoring compliance across online channels ● Strong analytical, problem solving, and decision-making skills ● Highly organized with strong attention to detail and accuracy ● Ability to work independently while collaborating effectively with cross-functional teams ● Strong communication and reporting skills ● Demonstrated willingness to learn, strong work ethic, and adaptability in a fast-paced environment ● Bachelor’s degree in Business, Finance, Economics, Data Analytics, or a related field preferred Responsibilities and Duties ● Manage and maintain product pricing across ecommerce platforms to ensure accuracy and competitiveness ● Support the execution of pricing strategies that balance competitiveness and profitability ● Conduct margin analysis and profitability reviews to support pricing decisions ● Monitor competitor pricing and market trends to identify pricing opportunities and risks ● Ensure MAP compliance across all ecommerce sales channels ● Collaborate with sales, marketing, and product teams to align pricing strategies with business goals ● Analyze sales performance, margin trends, and pricing impact on revenue ● Generate reports and insights using Excel and data analysis tools to support decision making ● Assist in pricing optimization initiatives using data analytics and AI tools where applicable ● Maintain organized documentation of pricing changes and pricing strategy decisions ● Support special pricing projects and cross-functional initiatives as assigned US-Based Hours Requirement This position is fully remote, offering the flexibility to work from any location. However, due to the fast-paced nature of ecommerce operations, at least 50% of working hours must overlap with US Eastern Standard Time to ensure effective communication and collaboration with the team. Why Work With Us We believe that where you work and what you do matters. We foster a supportive and collaborative environment where team members can grow professionally while contributing to meaningful work. Perks ● Fully remote position with flexible schedule ● Special employee pricing on commercial kitchen equipment and supplies ● Company-paid training and professional development opportunities Benefits ● Competitive salary ● Competitive bonus structure ● 13th-month pay ● Paid vacation time off ● HMO benefits

Senior Buyer - Remote Position Description: Our mission is to help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience and by leveraging our industry buying power. We are seeking an experienced Senior Buyer to lead international sourcing efforts, build and manage factory partnerships, and drive profitable inventory growth. This role is responsible for sourcing at least five million dollars in sellable, fast turning inventory annually, with a strong focus on replacement parts and OEM equivalent products within the food service industry. The ideal candidate brings deep international sourcing experience, established factory relationships, and a proven track record of high volume purchasing. Skills and Requirements: - Minimum of 5+ years of experience as a buyer with direct responsibility for international sourcing and supplier management for commercial kitchen equipment or food service industy - Proven experience purchasing at least $5 million annually in inventory, with preference for candidates who have managed $100 million or more in international purchases. - Established relationships with overseas factories, ideally within food service equipment, replacement parts, or related manufacturing categories. - Strong understanding of sourcing strategy, negotiation, cost structures, lead times, and international logistics. - Experience sourcing OEM equivalent or compatible replacement parts that meet quality and performance standards. - Analytical and detail-oriented mindset, with the ability to evaluate demand, margins, and inventory turns. - Strong communication and negotiation skills, with the ability to work across cultures and time zones. - Proficiency in a second language is strongly preferred. - Ability to work independently in a remote environment while maintaining accountability and follow through. Responsibilities and Duties: - Establish, expand, and manage relationships with international factory partners to secure reliable supply, competitive pricing, and consistent quality. - Source, evaluate, and onboard new products for the company catalog, ensuring alignment with demand, margin targets, and inventory turn goals. - Negotiate pricing, payment terms, MOQs, and lead times with factory partners to improve profitability and cash flow. - Maintain ongoing communication with suppliers to manage product updates, resolve issues, and address supply chain disruptions. - Collaborate with internal teams to forecast demand, plan inventory purchases, and support new product launches. - Monitor supplier performance and proactively identify opportunities to improve cost, quality, and delivery timelines. - Stay informed on global supply chain trends, manufacturing capabilities, and competitive sourcing opportunities. Why work with us? We truly believe that what you do and where you work matters. The opportunity to grow and to build new relationships in a friendly environment makes it fulfilling and exciting to come to work each day. Perks: - Virtual position with Flexible Schedule and freedom. - Special pricing on all our commercial kitchen equipment and supplies. - Expert trainings and company paid continual education offerings. Benefits: - Competitive salary - Competitive bonus structure - Medical, vision, and dental coverages Equal Opportunity / Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethic or national origin, martial status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or other status protected by state or federal law.

• Call and check lead times for items directly with factories, ensuring accurate and timely information is relayed to the sales team and customers. • Obtain order updates and track shipments, providing valuable customers with timely and precise tracking information. • Assist in entering orders into the system, ensuring accuracy and efficiency in the order processing phase. • Conduct follow-up communications with customers to confirm their satisfaction with the products and services received, addressing any concerns to maintain high customer satisfaction. • Support the sales team with various tasks as needed to facilitate the growth of sales, including administrative support, data entry, and customer service efforts.

Sales Executive - Remote Description: Our mission is to help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience and through leveraging our industry buying power. We are seeking a Virtual Sales Executive to work collaboratively in assisting our best-in-class sales team and e-commerce store. We do ZERO COLD CALLING and have 1,200 new customers each week, shared between our growing team of sales reps, customer service, and sales assistance. The ideal candidate is tech-savvy, able to navigate software platforms with ease, excellent prioritization skills; capable of multitasking without stress and team-oriented, always ready to support colleagues. Skills and Requirements: ● 5+ Years of Customer Service or Sales experience. ● 5+ Years of Foodservice experience. ● Excellent proficiency in English must be able to speak and write fluent English. ● High interpersonal skills, with an emphasis on effectiveness in cross-functional team collaboration. ● Exceptional organizational skills with the capability to manage multiple projects and priorities, meet deadlines, and excel in a fast-paced environment. ● Proficiency in CRM software (Netsuite) and Microsoft Office products (Excel). ● High attention to detail and a commitment to accuracy and precision. Responsibilities and Duties ● Call and check lead times for items directly with factories, ensuring accurate and timely information is relayed to the sales team and customers. ● Obtain order updates and track shipments, providing valuable customers with timely and precise tracking information. ● Assist in entering orders into the system, ensuring accuracy and efficiency in the order processing phase. ● Conduct follow-up communications with customers to confirm their satisfaction with the products and services received, addressing any concerns to maintain high customer satisfaction. ● Support the sales team with various tasks as needed to facilitate the growth of sales, including administrative support, data entry, and customer service efforts. Why work with us? We truly believe that what you do and where you work matters. The opportunity to grow and to build new relationships in a friendly environment makes it fulfilling and exciting to come to work each day. Perks: ● Virtual position with Flexible Schedule and freedom. ● Special pricing on all our commercial kitchen equipment and supplies. ● Expert trainings and company paid continual education offerings. Benefits: ● Competitive salary ● Competitive bonus structure ● Medical, vision, and dental coverages