Restaurant Supply

• Call and check lead times for items directly with factories, ensuring accurate and timely information is relayed to the sales team and customers. • Obtain order updates and track shipments, providing valuable customers with timely and precise tracking information. • Assist in entering orders into the system, ensuring accuracy and efficiency in the order processing phase. • Conduct follow-up communications with customers to confirm their satisfaction with the products and services received, addressing any concerns to maintain high customer satisfaction. • Support the sales team with various tasks as needed to facilitate the growth of sales, including administrative support, data entry, and customer service efforts.

Role Description We are seeking a highly analytical and detail-oriented Operations Specialist to serve as the primary execution owner for our Amazon Vendor Central AVS/Spark account, fully taking over the responsibilities typically handled by an AVS CSM while also supporting core 1P Vendor Central operational tasks. This role is responsible for end-to-end execution across Amazon retail operations, ensuring strong performance in inventory, orders, issue resolution, and retail readiness. Training on Vendor Central can be provided. Qualifications - Strong analytical skills with advanced Excel/Google Sheets ability - Experience in operations, supply chain, logistics, or eCommerce support - High attention to detail with strong process discipline - Excellent written communication skills - Ability to work independently and manage multiple parallel workflows - Strong ownership mindset with ability to drive tasks end-to-end - Fast learner with ability to quickly adapt to Amazon systems Requirements - Own and execute all AVS CSM-type responsibilities (case management, issue escalation, performance tracking, and Amazon coordination) - Manage Vendor Central 1P operations including PO tracking, shortages, chargebacks, and operational issue resolution - Maintain high instock performance through forecasting coordination and supply chain follow-up - Serve as the primary point of contact between Amazon (AVS/Vendor Support) and internal teams - Track, analyze, and report key performance metrics (instock %, Net PPM, revenue, chargebacks) - Ensure accurate and timely execution of all Amazon-related operational tasks - Proactively identify and resolve account issues before they impact performance Benefits - Acting as the de facto AVS CSM without Amazon-side ownership/control - Managing both strategic AVS execution and tactical 1P operational workload - Navigating slow Amazon support response times and fragmented communication - Maintaining instock levels despite forecast variability and supply chain delays - Resolving chargebacks, shortages, and data inconsistencies - Managing delays in internal inputs (especially common in foodservice brands) Traits for Success - Analytical - Ownership-driven - Detail-oriented - Persistent follow-through - Process-oriented - Proactive problem solver - Strong communicator - Calm under pressure - Independent operator What We Do Not Require - Prior Amazon experience - AVS or Amazon program expertise - Advertising/PPC experience - Industry-specific (foodservice) background - Enterprise account management experience

Role Description Our mission is to help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience and by leveraging our industry buying power. We are seeking an experienced Freight & Logistics Coordinator to drive meaningful improvements to our shipping and fulfillment operations, with a primary focus on heavy equipment logistics and cost-efficiency. This role is responsible for the precise execution of LTL shipments, coordinating with US-based factories, and managing the end-to-end freight claims process to protect our company’s and customers' bottom line. Qualifications - 5+ years of experience in US-based LTL freight coordination, ideally within a large-scale e-commerce or industrial environment. - Experience managing freight and small package claims from start to resolution. - Experience managing at least $5M in annual freight spend with a focus on heavy equipment or high-value goods. - Advanced proficiency in GlobalTranz or comparable US Transportation Management Systems (TMS). - Deep understanding of the Carmack Amendment, NMFC freight classifications, and US shipping laws governing claims and liability. - A self-starter who does not wait for instructions but actively investigates discrepancies and pushes carriers for claim resolutions. - Exceptional English communication skills, capable of holding US carriers accountable and collaborating with factory teams. - Must be able to work 100% US Business Hours (Night Shift) to provide real-time coordination with US factories and carriers. Requirements - Manage the daily creation and auditing of Bills of Lading (BOL) for a $5M+ annual freight volume, ensuring 100% accuracy in weights, classes, and NMFC descriptions. - Leverage the GlobalTranz platform to quote and book shipments, prioritizing carrier reliability and cost-efficiency to maximize company savings. - Act as the primary lead for all freight claims; aggressively file, track, and resolve claims for damaged or lost heavy equipment to ensure maximum capital recovery. - Coordinate directly with US-based factories and foremen to align production schedules with carrier pickup windows and specialized loading requirements. - Monitor carrier performance and shipping data to identify "leakage," preventing avoidable re-bills and transit delays. Benefits - Competitive salary - Competitive bonus structure - 13th-month pay - Paid vacation time off - HMO benefits

• Design clear and maintainable test plans and regression suites. • Develop automated tests utilizing Playwright or comparable frameworks. • Conduct testing on APIs, backend workflows, asynchronous jobs, integrations, and frontend processes. • Validate correctness through UI checks, API responses, logs, database records, and command-line tools. • Identify edge cases, race conditions, data inconsistencies, and performance-related risks. • Collaborate with engineers to define acceptance criteria and enhance testability. • Employ AI tools to assist in generating test scenarios, automating repetitive QA tasks, and analyzing failures. • Report bugs with precision, including reproduction steps, expected behavior, actual behavior, and supporting evidence.

• Design and implement scalable backend services utilizing PHP/Symfony. • Develop reliable APIs, workers, batch jobs, integrations, and internal tooling. • Enhance system performance, latency, throughput, and resource efficiency. • Make informed architectural decisions regarding data flow, background processing, queues, caching, and service boundaries. • Produce clean, maintainable, well-tested code. • Diagnose complex production issues across application code, databases, queues, logs, and external services. • Employ AI tools such as Cursor, Claude Code, or similar to expedite development, testing, debugging, and refactoring. • Critically review AI-generated code for correctness, performance, security, and maintainability. • Collaborate with QA and other engineers to deliver reliable systems. • Other duties as assigned

• Support the Sales Manager in overseeing the daily operations and performance of the sales team • Assist in coaching, mentoring, and motivating sales representatives to achieve individual and team sales targets • Monitor pipeline activity and opportunity progression to ensure timely follow-up and conversion • Ensure all customer interactions, opportunities, and sales activities are accurately documented in the CRM system • Assist with preparing sales reports, forecasts, and performance metrics for leadership review • Work closely with team members to identify sales opportunities and improve customer engagement strategies • Help maintain pricing consistency and support competitive pricing strategies aligned with company goals • Collaborate with Marketing to align promotional campaigns and lead generation efforts with sales objectives • Support onboarding and ongoing training initiatives for new and existing sales team members • Stay informed on industry trends, competitor activity, and commercial kitchen equipment solutions to better support customers and the sales team • Assist in resolving customer escalations and internal team challenges in a professional and timely manner • Other duties as assigned

Role Description We are seeking a dynamic and customer-focused B2B Sales & Website Training Specialist to support business clients in effectively using our platform to identify, source, and purchase products that meet their operational needs. This role combines customer onboarding, website training, product education, and consultative sales support. The ideal candidate is highly comfortable conducting virtual training sessions, explaining digital tools in a simple and engaging way, and helping customers maximize their use of the platform. This is not a hard-selling role. The focus is on customer enablement, website adoption, product education, and long-term client engagement. Key Responsibilities - Conduct onboarding and training sessions for new B2B customers - Demonstrate website navigation, product search, ordering, and platform features - Guide customers on how to efficiently use the platform independently - Customize training sessions based on customer needs and technical proficiency - Assist customers with website-related concerns and troubleshooting - Improve customer adoption and engagement with the platform - Gather client feedback and recommend usability improvements - Contribute to FAQs, training guides, and support documentation - Support customer retention and ongoing engagement initiatives - Introduce and educate clients about Empura products and platform offerings - Identify opportunities to improve customer purchasing efficiency - Collaborate with internal teams to improve customer experience Qualifications - At least 2 years of experience in B2B sales, customer success, onboarding, training, or related client-facing roles - Strong communication and presentation skills - Experience conducting virtual training sessions or product demonstrations - Comfortable using digital tools, e-commerce platforms, or website-based systems - Strong customer service and relationship-building skills - Self-motivated, organized, and proactive Preferred Qualifications - Experience in B2B e-commerce, wholesale, distribution, or SaaS environments - Background in customer onboarding, product education, or sales enablement - Familiarity with website navigation, UX concepts, and product search tools What Success Looks Like - Increased customer adoption and website usage - Positive client feedback and onboarding experience - Reduced support requests after training - Strong client retention and engagement - Improved customer purchasing efficiency If you enjoy helping customers succeed, simplifying digital tools, and creating a great onboarding experience, we’d love to hear from you.

Role Description Our mission is to help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience and through leveraging our industry buying power. We are seeking an SEO Content Specialist to work collaboratively in growing and managing our best-in-class ecommerce store. The ideal candidate excels at writing clear, structured content that ranks — producing collection page copy, product descriptions, and blog articles that drive non-branded organic traffic. - Develop and execute SEO content strategies to improve organic traffic and ecommerce performance - Conduct keyword research focused on commercial-intent and non-branded search terms - Write and optimize collection page copy, product descriptions, buying guides, and blog articles - Implement on-page SEO best practices including title tags, meta descriptions, internal linking, and heading structures - Monitor content performance using Google Search Console and Google Analytics - Identify content gaps and opportunities to improve rankings and conversions - Collaborate with internal teams to maintain content consistency and SEO alignment - Maintain consistent production output and independently manage deadlines Qualifications - Proven ability to write long-form SEO content - collection pages, product descriptions, and buying guides (writing samples required) - Solid working knowledge of Google Search Console and Google Analytics — can read performance data, track keyword positions, and identify opportunities independently - Experience with keyword research using Ahrefs, Semrush, or equivalent — with a focus on commercial-intent, non-branded queries - Strong grasp of on-page SEO fundamentals: title tags, H1/H2 structure, meta descriptions, internal linking, and keyword placement - Experience publishing and managing content in a CMS — Shopify experience is a plus - Ability to produce one content deliverable per working day and maintain consistent output without close supervision - Strong written English - this is primarily a writing role; clarity, grammar, and structure matter - Experience writing for B2B or commercial product ecommerce is a strong advantage (restaurant equipment, food service, industrial, or similar) - Experience building or executing a hub & spoke content model is an advantage - Experience building internal link structures on ecommerce sites is an advantage - Familiarity with Screaming Frog for site audits and internal link analysis Benefits - Competitive bonus structure - Medical, dental, and vision coverage - Flexible remote work setup - Company-paid training and continued education opportunities - Employee discounts on commercial kitchen equipment and supplies

• Direct-to-Factory Sourcing: You have spent years "in the weeds" with Chinese manufacturers. You know how to bypass trading companies to work directly with the source. • Competitive Intelligence: You are proficient in using ImportYeti, ImportGenius, Panjiva, or similar tools to reverse-engineer competitor supply chains and identify top-performing factories. • High-Volume Procurement: You have a proven track record of managing significant spend (minimum $5M, ideally $100M+) while maintaining high inventory turns and healthy margins. • Strategic Sourcing: Identify and onboard new factory partners in China, focusing on commercial kitchen equipment and precision replacement parts. • Reverse Engineering: Utilize Bill of Lading (BOL) data and trade tools to find untapped manufacturing opportunities and "shadow" successful industry competitors. • Negotiation & Profitability: Lead rigorous negotiations on unit pricing, MOQs, payment terms, and lead times to maximize company cash flow. • Quality & Compliance: Oversee the sourcing of OEM-compatible parts, ensuring they meet strict performance standards and regulatory requirements. • Partner Management: Act as the primary bridge between our remote team and overseas partners, navigating time zones and cultural nuances to ensure seamless production.

• Establish, expand, and manage relationships with international factory partners to secure reliable supply, competitive pricing, and consistent quality. • Source, evaluate, and onboard new products for the company catalog, ensuring alignment with demand, margin targets, and inventory turn goals. • Negotiate pricing, payment terms, MOQs, and lead times with factory partners to improve profitability and cash flow. • Maintain ongoing communication with suppliers to manage product updates, resolve issues, and address supply chain disruptions. • Collaborate with internal teams to forecast demand, plan inventory purchases, and support new product launches. • Monitor supplier performance and proactively identify opportunities to improve cost, quality, and delivery timelines. • Stay informed on global supply chain trends, manufacturing capabilities, and competitive sourcing opportunities.