IHG

Role Description Co-project manage, along with Design Review Manager, an assigned territory of franchised Property Improvement Plan (PIP) renovation projects. Serve as recognized architectural, design and construction expert for a segment of mid-scale IHG brand hotels. - Manage all on-site PIP renovation design and construction activities to ensure compliance with franchise License Agreement. - Provide design and construction expertise to IHG franchisees and their assigned design team members through all phases of their PIP projects. - Lead and review the work of less experienced staff by providing mentoring, technical guidance, and/or training. - Provide feedback to management and brand on product-related issues and recommendations for improvements. Your day to day: - Conduct PIP renovation visits/product assessments for existing hotel products seeking to License or re-License an IHG franchise agreement. - Produce a comprehensive PIP narrative document detailing renovation requirements. - Conduct and manage onsite design and PIP scope meetings with ownership over a 12-24 month period. - Manage own yearly assigned travel budget and reconcile expenses monthly. - Work with the mid-scale Development team and ownership prior to taking a deal to Franchise Approval Committee (FAC). - Act as PIP department first level of appeal to franchisee/owner PIP waiver requests and timeline extension requests. - Consult with franchisees, design professionals, and hotel owners to assist in the development of construction schedules. - Effectively manage an assigned territory by evaluating and tracking progress of ongoing PIP project field activities. - Develop good franchisee/owner relations offering assistance as needed. Qualifications - Bachelor's Degree in Architecture, Design, Construction Management, or a relevant field required. - TN Visa: candidate must currently hold or be eligible to obtain a TN visa. - AIA or ASID certifications preferred. - CAD training and familiarity with CAD systems also preferred. - 5 to 7+ years progressive work-related experience in design and/or architecture. - Demonstrate project management experience in organizing, planning, and executing complex projects. - Effective verbal and written communication skills. - Knowledge of brand standards and understanding of ADA requirements and Company Life Safety Requirements. - Ability to read blueprints and knowledge of national building codes and Life Safety codes. - Ability to write comprehensive, technical renovation documents. - Ability to prioritize project details and manage time effectively. Requirements - Travel: 50% [Canada and the Northeastern U.S.] - Location: Remote - Candidate must reside in the Toronto, Ontario, Canada area. Benefits - Salary range: $90,000.00 to $120,000.00. - Eligible for bonus pay (as applicable). - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and other benefits.

Role Description The Renovation Manager – Conversions Essentials and Suites oversees hotel renovation and conversion projects from assessment through completion, ensuring properties meet PIP requirements, brand standards, life safety, ADA, and franchise agreement obligations. This role partners closely with owners, franchisees, design professionals, contractors, and internal teams to resolve field issues, manage project timelines, support successful openings, and protect the quality and consistency of the IHG guest experience. Location: Remote - Candidate must reside in Illinois, Michigan, Ohio or Indiana and must be within 1 hour proximity to a major US airport. Travel: 75% [2-3 days a week/3 weeks a month] - Manage all on-site PIP renovation/conversion design and construction activities to ensure compliance with franchise License Agreement. - Provide design and construction expertise to IHG franchisees and their assigned design team members. - Lead and review the work of less experienced staff by providing mentoring, technical guidance, and/or training. - Conduct PIP renovation assessments using brand Master Plan guidelines. - Evaluate design, condition, and compliance with brand standards, life safety, and building codes. - Develop detailed PIP scope documentation to drive GuestView scores and revenue. - Lead onsite PIP meetings and manage renovation execution over 12–24 months. - Conduct progress visits using Plan Review documents as hotels prepare to enter the IHG system. - Work with ownership to set expectations, assess readiness, and resolve field issues. - Act as PIP department first level of appeal to franchisee/owner PIP waiver requests. - Negotiate PIP issues and work out all PIP project details. - Consult with franchisees, design professionals, and hotel owners to assist in the development of construction schedules. - Manage the digital library and PIP Tracking (PT) systems for executed projects. - Provide timely written follow-up associated with all site visits and other forms of communication. - Develop good franchisee/owner relations offering assistance as needed. - Typical PIP will cost owner from $500,000 to $5M+ and will involve a 60 to 400 room hotel. - Typical New Development will cost an owner $5M to $30M. Qualifications - Bachelor's Degree in Architecture, Design, Construction Management, or a relevant field of work. - 5 to 7+ years progressive work-related experience in design and/or architecture. - Project Management skills. - Demonstrate effective verbal and written communication skills. - Demonstrate knowledge of brand standards and full understanding of the differences in the various brand standards. - Demonstrate ability to read blueprints including architectural, mechanical, plumbing, sprinkler systems, and electrical drawings. - Must be capable of writing and typing a comprehensive, technical renovation document. - Must maintain a working knowledge of all requirements described in each brand standards manual. - Demonstrate ability to effectively prioritize project details and manage time usage. - Demonstrate knowledge of national building codes, ADA requirements, and Life Safety codes. Requirements - NCIDQ, AIA or ASID certifications preferred. - CAD training and familiarity with CAD systems also preferred. - Must make immediate time available to return telephone calls and work with franchisees when problems arise. Benefits - Impressive room discounts across our many properties. - Recharge days and volunteering days throughout the year. - Support for wellbeing in your health, lifestyle, and workplace through our myWellbeing framework. - A unique and inclusive culture where there is always Room for You to belong, grow, and make a difference.

Role Description Act as a single point of support from IHG, driving hotel performance through trusted relationships with owners and fostering growth with existing owners. Provide consultation and customer service support to ownership and management of hotels in a pre-determined portfolio within the Canada Region of approximately 50 owners. - Interact with owners and GM (in live annual meeting) to create strategic plans for hotels. - Conduct bi-monthly virtual performance consulting calls with GM (and owner, if needed). - Field incoming calls and answer questions or provide information regarding brand initiatives, hotel standards and operations, rate and inventory management, and service and quality planning. - Deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to support highly technical/specialized issues. Your day to day: - Lead annual strategic meeting with each owner/GM to discuss hotel performance, set performance goals and develop strategic plan for the year. - Contact and consult with hotel operators and hotel management company staff (and owners, if needed) of franchised properties on performance across the Winning Metrics. - Develop action plans with hotel owners and operators to implement/execute on strategic plans. - Answer inbound inquiries and requests from owners and hotel leadership in portfolio across all areas of hotel operations and performance. - Assess hotel performance issues and deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to consult on highly technical/specialized issues. - Lead market meetings and Owner conference meetings to cover broad performance issues. - Conduct post-inspection follow-up based on results of inspection conducted by Hotel Inspections Team. - Contact Development to share information about potential growth leads from owners in portfolio. - Guide work associates in the development of procedures for hotel executional elements. - Interact with PIP, Plan Review, and HOST teams when a hotel is in pre-opening phases or going through a renovation. - Establish contact with owners and/or new hotel opening project managers to familiarize them with the opening process upon license execution. - Contact key hotel personnel on outbound call activity to support revenue-generating activities of the Hotel Operations teams. - Contact owners when hotel has entered any IHG compliance processes or about IHG’s plans as a hotel nears the end of its license term. - Provide input at FAC and FCC regarding licensing or termination of hotels in their portfolio. - Stay abreast of all IHG interactions with hotels and owners/management companies in assigned portfolio. Qualifications - Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. - Understanding of French Canadian both written and verbal skills desired. - 4-7 years progressive work-related experience with demonstrated proficiency in customer service within the Service/Hospitality industry. - Demonstrated expertise in hotel operations and applicable systems and programs. - Demonstrated expertise in commercial areas: revenue management, sales and marketing, channel strategy. - Ability to collaborate/coordinate Specialists to direct services where most needed. - Demonstrated clear, concise and succinct communication skills. - Demonstrated knowledge of hotel systems, programs and training principles and procedures. - Demonstrated problem solving and time management skills. - Demonstrated attention to detail and ability to manage multiple tasks/clients required. Requirements - Travel – 60-75% - Location – Remote: Candidate must reside in Canada - preferably Eastern Canada such as Montreal or Toronto within close proximity to a major airport.

Role Description Are you ready to elevate your career by managing a large portfolio of the most prestigious luxury accounts in the travel industry? We’re seeking an exceptional individual to establish strong relationships with our luxury leisure portfolio in Eastern Europe, working mainly with top-tier luxury travel agents and tour operators. This is your opportunity to make a lasting impact, delivering outstanding commercial results across our Luxury & Lifestyle brands for our hotels globally, while shaping strategic partnerships across the market. As the driving force behind these relationships, you’ll: - Identify and convert high-value revenue opportunities. - Build trusted relationships with senior decision-makers. - Develop innovative account strategies that drive sustainable growth and increased market share. If you thrive on influencing performance in complex markets, setting direction, and representing some of the world’s most iconic luxury brands, this role is your ideal next step. This role is remote and can be based in either Poland or Hungary. Your day to day - Drive revenue, production, and market share growth across the account portfolio, achieving individual and team sales targets and contributing directly to the outperformance of our Luxury & Lifestyle brands. - Own the account relationship with a clear focus on Luxury & Lifestyle brands, providing a true 360° view of the partnership across all levels of the organisation. - Listen to understand individual account needs and design tailored solutions that maximise returns for both client and business, clearly differentiating our brands from competitors. - Formulate account strategies to optimise performance and unlock strategic opportunities across company functions and regions. - Engage and align global and regional sales teams, regional leadership, hotel operations, and functional groups including technology, marketing, loyalty & partnerships, procurement, and senior management. - Deliver end-to-end strategic account management, including account planning, internal and external performance updates, RFPs, brand differentiation through brand programmes, agency events, roadshows, tradeshows, next generation initiatives, B2B marketing, and sales activity. Qualifications - A strategic account management mindset, leveraging new and innovative approaches to grow market share and deliver commercially creative solutions. - Strong business, financial, and commercial acumen, with the ability to assess the impact of non-traditional growth strategies. - Deep knowledge of Luxury & Lifestyle hotel brands, customers, and the wider competitive landscape. - Experience operating in complex, multi-stakeholder environments with senior client engagement. - A proven track record of planning, executing, and delivering large scale sales strategies. - Exceptional communication, negotiation, and influencing skills. - Strong understanding of hotel sales, marketing, and business planning. - Awareness of macroeconomic and industry trends that influence account strategy. - Commercial agility and the ability to influence across owned, managed, and franchised environments. - International exposure or experience managing accounts with global reach is highly desirable. Benefits - Impressive room discounts across our many properties. - Recharge days and volunteering days throughout the year. - Support for wellbeing in your health, lifestyle, and workplace through our myWellbeing framework. - A unique and inclusive culture, where there is always Room for You to belong, grow, and make a difference.

Role Description As a Government Account Director, this role will be responsible for U.S. Federal and State government transient travel programs, including agency-specific rate sourcing processes. Managing high-profile, high-volume transient accounts, with a focus on maximizing revenue through strategic account planning, rate optimization, and demand capture across federal agencies, military segments, and state government travelers. - Strategic Account Management - Understand Key Account(s) drivers, behaviors, values & opportunities - Maintain relationships with multiple key contacts within all subsidiaries and/or business units to maximize revenue delivery - Explore unique ways to drive returns (share shift, Mutual Value, partnerships, etc.) - Anticipate & overcome objections through thoughtful research & consideration of potential solutions, impactful negotiation skills and creative problem-solving - Prioritize time to think & strategize; create & execute a Strategic Account Plan - Be a strategic leader of account team(s) as applicable - Ensure all managed accounts have thoughtful account plans, strategies & actions to support maximizing market share opportunities for IHG; engage with customers as appropriate - Work Collaboratively - Appropriately share information & ideas across stakeholder groups & IHG tools & resources to advance sales efforts - Be a valued advisor sought out by others for guidance - Exhibit the ability to influence without authority & successfully navigate a highly-matrixed organization - Encourage & participate in open & honest dialogue amongst account teams, peers & leaders - Champion interdependency & act as a liaison for Global Sales in cross-functional working groups - Sales & Business Acumen - Possess end-to-end critical thinking skills: the ability to interpret & action data, articulate a business case, and evaluate ROI/financial impact of potential actions - Has command, drives usage, and ensures team subject-matter expertise of all IHG sales tools & methodologies; leverages people & team resources to optimize revenue opportunities - Research & action calculated risks to enhance our ability to close revenue & shift market share amongst key accounts - Ensure team achieves yearly financial targets & business goals - Embody a seeker mentality; always look for the next revenue opportunity within your accounts - Owns and champions the vision and strategy of the specific industry grouping for which you are responsible, executing through a sound market business plan - Communication Skills - Continually practice & improve written, verbal & non-verbal communication skills - Successfully tailor your message to the audience(s) for maximum impact - Demonstrate comfort in addressing internal & external stakeholders - Be adept at empathic listening, probing questions & productive debate - Seek first to understand, then be understood - Commitment to Continuous Improvement - Commit to a mindset of continuous self-development - Be receptive to feedback & coaching from peers & leaders; embody that same spirit within your team - Make & take opportunities for you & your team to stretch, learn & grow - Embody a naturally curious, entrepreneurial spirit - Display exceptional time management & organizational skills; foster those same skills amongst your team Qualifications - Bachelor’s or Master's Degree in Marketing, Management, Business, Hospitality or an equivalent combination of education and work-related experience. - Minimum of 3 years of experience supporting the Government segment – on or above property. - Demonstrated experience with a deep understanding working with government customers. - Understanding the nuances of government procurement. - Working with global companies with multiple stakeholders, cultural teams and complex buying processes. - Demonstrated expertise in U.S. Federal and State government transient travel programs, including agency-specific rate sourcing processes. - Strong working knowledge of Global Distribution Systems (GDS) and intermediary channels, including Travel Management Companies (TMCs), online booking tools (OBTs), and government travel platforms. - Proven success managing high-profile, high-volume transient accounts. - Experience navigating the complexities of decentralized government travel decision-making. - Ability to build and manage relationships across a diverse ecosystem of stakeholders. - Demonstrated ability to analyze transient performance and identify revenue opportunities. - Expertise in managing large, complex account portfolios and pipelines. - Collaborative mindset with proven ability to partner cross-functionally. - High level of adaptability and strategic problem-solving. Requirements - Travel – 30-40% - Location – Remote: Candidate must reside in the United States within 1 hour proximity to a major US airport. Benefits - The salary range for this role is $84,000.00 to $113,000.00. - This role is also eligible for bonus pay (as applicable). - We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

Role Description As a Government Account Director, this role will drive incremental group and meeting revenue across Federal and State Government segments by managing a portfolio of government agencies, contractors, and intermediaries. The position requires deep expertise in government procurement processes, decentralized buying environments, and complex stakeholder networks, enabling the identification and conversion of mission-driven lodging opportunities. Leveraging public funding insights and strategic account planning, the role partners across internal teams and hotel stakeholders to deliver compliant, scalable solutions that maximize revenue and market share within the government segment. Your day to day - Strategic Account Management - Understand Key Account(s) drivers, behaviors, values & opportunities - Maintain relationships with multiple key contacts within all subsidiaries and/or business units to maximize revenue delivery - Explore unique ways to drive returns (share shift, Mutual Value, partnerships, etc.) - Anticipate & overcome objections through thoughtful research & consideration of potential solutions, impactful negotiation skills and creative problem-solving - Prioritize time to think & strategize; create & execute a Strategic Account Plan - Be a strategic leader of account team(s) as applicable - Ensure all managed accounts have thoughtful account plans, strategies & actions to support maximizing market share opportunities for IHG; engage with customers as appropriate - Work Collaboratively - Appropriately share information & ideas across stakeholder groups & IHG tools & resources to advance sales efforts - Be a valued advisor sought out by others for guidance - Exhibit the ability to influence without authority & successfully navigate a highly-matrixed organization - Encourage & participate in open & honest dialogue amongst account teams, peers & leaders - Champion interdependency & act as a liaison for Global Sales in cross-functional working groups - Sales & Business Acumen - Possess end-to-end critical thinking skills: the ability to interpret & action data, articulate a business case, and evaluate ROI/financial impact of potential actions - Has command, drives usage, and ensures team subject-matter expertise of all IHG sales tools & methodologies; leverages people & team resources to optimize revenue opportunities - Research & action calculated risks to enhance our ability to close revenue & shift market share amongst key accounts - Ensure team achieves yearly financial targets & business goals - Embody a seeker mentality; always look for the next revenue opportunity within your accounts - Owns and champions the vision and strategy of the specific industry grouping for which you are responsible, executing through a sound market business plan Qualifications - Bachelor’s or Master's Degree in Marketing, Management, Business, Hospitality or an equivalent combination of education and work-related experience. - Minimum of 3 years of experience supporting the Government segment – on or above property. - Demonstrated experience with a deep understanding working with government customers. - Understanding the nuances of government procurement. - Working with global companies with multiple stakeholders, cultural teams and complex buying processes. - Demonstrated expertise in U.S. Federal and State government travel procurement processes, including RFP cycles, contract compliance, and government rate structures (e.g., per diem, ceiling rates), with the ability to align hotel offerings to regulatory requirements. - Deep understanding of government group and meeting demand drivers, including TDY travel, training exercises, mission-driven gatherings, and emergency response lodging, across military, federal agencies, and state entities. - Proven ability to navigate decentralized decision-making environments, managing relationships across installations, agencies, and departments where lodging decisions are made at the local or unit level. - Experience managing complex, multi-stakeholder government accounts, including coordination with intermediaries (TMCs, housing providers), contractors, and direct government buyers to capture group and extended-stay opportunities. - Demonstrated capability to identify and convert non-traditional group opportunities, such as large-scale training events, base relocations, infrastructure projects, and disaster response, into incremental hotel revenue. - Expertise in managing high-volume opportunity pipelines, prioritizing accounts based on revenue potential, mission alignment, and geographic demand across a large and fragmented government landscape. - High level of adaptability and problem-solving ability to respond to rapidly changing government priorities, funding shifts, and operational constraints, ensuring continuity of business and revenue delivery. - Demonstrated sales management experience in organizing, planning and executing large-scale sales segment plans from conception through implementation. - Demonstrated knowledge of hotels and hotel sales & marketing, business planning, etc., along with strong sales ability, sales management, problem solving and analytical skills. - Demonstrate a strong commercial acumen and hold a high-level understanding of operating in an owned managed and franchised environment. - Experience with franchise organization or ownership constituencies is preferable. - International experience or handling accounts with international scope is required. Requirements - Travel – 30-40% - Location – Remote: Candidate must reside in the United States within 1 hour proximity to a major US airport. - The salary range for this role is $84,000.00 to $115,000.00. This role is also eligible for bonus pay (as applicable). Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

Role Description IHG Luxury, Lifestyle & Managed Hotels is seeking a qualified, experienced, results-driven candidate for the position of Director of Sales. This position will report to the Field Director, Sales & Marketing, Commercial Services. The Director is a strategic leader responsible for driving revenue growth, optimizing marketing initiatives, and providing interim leadership during periods of transition, expansion, or restructuring. This role is ideal for a seasoned executive who thrives in fast-paced environments and can quickly assess, strategize, and execute sales and marketing plans to stabilize and elevate performance. This role also requires an understanding of Group Sales. This position will be responsible for identifying, developing, and maintaining accounts to drive revenue and market share growth within the luxury consortia segment for the IHG Luxury, Lifestyle & Managed hotels. You will work with each participating hotel within Commercial Services to grow each property’s group segment revenue goals and manage customers’ day-to-day needs while identifying viable opportunities for deliberate initiatives designed to improve operational and financial performance. Key Responsibilities - Leadership: - Provide hands-on leadership during vacancies, transitions, or new openings. - Conduct operational assessments and implement performance improvement plans. - Train and mentor sales and marketing teams to ensure continuity and excellence. - Deliver regular performance updates to regional and corporate leadership with clear KPIs. - Sales Strategy & Execution: - Lead and manage all sales efforts across group, negotiated, luxury sales, and catering segments. - Utilize IHG systems such as Merlin, Concerto, Amadeus and Salesforce to manage performance and reporting. - Analyze STR reports, market trends, and business mix to optimize pricing and positioning. - Build and maintain relationships with key accounts, travel planners, and corporate clients. - Oversee RFP responses, contract negotiations, and revenue-driving initiatives. - Marketing & Brand Compliance: - Execute property-level marketing plans aligned with IHG brand standards and global campaigns. - Collaborate with IHG’s digital marketing and loyalty teams to enhance online presence and leverage IHG One Rewards. - Manage local promotions, partnerships, and community engagement to boost visibility and bookings. - Ensure brand consistency across all guest touchpoints and marketing channels. Qualifications - Bachelor’s degree in Hospitality, Business, Marketing, or related field. - 8+ years of progressive hotel sales and marketing experience, including leadership roles. - Strong understanding of revenue management, distribution, and loyalty strategies. Requirements - Ability to travel frequently and adapt quickly to different property cultures and markets. - Proven successful selling and negotiation skills with multi-property experience. - Possess excellent organization, project management, presentation, and verbal and written communication skills. - Proficiency in IHG tools: Merlin, Concerto, Amadeus Agency + Demand 360, Delphi, Salesforce, Meeting Broker, PowerPoint, Opera and Brand.com platforms. - Ability to work independently and deliver results under tight timelines. Benefits - Competitive salary that rewards all your hard work. - Wide range of benefits designed to help you live your best work life. - Impressive room discounts. - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits for eligible employees. - Bonus eligibility.

Role Description Join our dynamic team as a Reservations Specialist, where you will provide exceptional travel advice and solutions. As a key point of contact for our customers, you will embody the IHG brand experience, taking pride in every interaction to educate guests about our offerings. You will have the autonomy to make creative decisions that cater to the unique travel needs of our guests, driving revenue and fostering customer loyalty. If you are passionate about learning and growing in a fast-paced environment, we want to hear from you! - Deliver industry-leading reservation solutions in both Spanish and English for all customer inquiries. - Champion our brand values by demonstrating knowledge, passion, and pride in our services. - Embrace the global and cultural diversity of our guests and business needs. - Consistently meet or exceed performance expectations in revenue, conversion, quality, and guest satisfaction. - Build rapport with guests through active listening and a warm, conversational approach. - Inspire loyalty through personalized and efficient service tailored to guest needs. - Proactively find creative solutions to challenges and take accountability for results. - Manage time effectively, adhering to schedules and compliance requirements. - Navigate multiple web-based systems to enhance the guest experience. - Actively participate in company initiatives, training, and events. - Take ownership of your personal development while aligning with team and company goals. - Embrace change and support colleagues through transitions. - Seek opportunities to improve individual and team performance. Qualifications - High school diploma required; a college degree in Tourism or a related field is preferred. - Previous call center experience in a sales capacity or other call handling experience is preferred. Hotel/travel experience is a plus. - Bilingual communication skills (Spanish and English) – listening, written, and verbal. An English test and interview questions will be part of the selection process. Intermediate to advanced English skills are required for the job. - Strong customer service and sales skills, balancing sales with service. - Social intelligence, including empathy and cultural sensitivity. - Strong web-based navigation skills and the ability to embrace technological changes. - Efficient and accurate data capture and basic troubleshooting skills. - Effective use of online communication tools and systems. Requirements - This position requires schedule flexibility, as operations may require working on weekends or national holidays. - Normal working hours will be a 9-hour schedule (including a 1-hour lunch break) within the reservations center service window (5 AM to 12 AM midnight), with 2 days off per week. - The majority of work is performed in a remote environment (work from home). Benefits - Impressive room discounts across our many properties. - Recharge days and volunteering days throughout the year. - Commitment to supporting wellbeing in your health, lifestyle, and workplace through our myWellbeing framework. - A unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Role Description The Global Luxury & Lifestyle Sales Director, Canada is primarily responsible for an account portfolio luxury agencies to maximize and drive revenues and market share to IHG brands. Key to this role is creating, evolving and driving strategic global account plans while developing relationships and networks within the accounts to increase opportunities, conversion and revenue for our hotels. - Manage and develop portfolio of accounts to maximize market share and revenues. - Assess accounts and their opportunities, creating account plans as per the IHG template and executing strategies and tactics to drive revenue and market share. - Network within the accounts to find key decision makers, their support staff, and other relationship opportunities. - Collaborate with IHG hotels to design and deliver on in-person events that allow travel agents to experience IHG brands. - Conduct or participate in client meetings and plan and coordinate familiarization tours and site inspections. - Handle and manage clients’ queries or issues. - Gather information on current and prospective clients/contacts to generate incremental business. - Collaborate with IHG hotel-facing sales teams to deliver for NHOPs and key portfolios of hotels. - Keep an accurate record of all sales calls made for future reference and control purposes in the sales system. - Ensure accurate Account Profiles and Account planning are undertaken at least annually. - Work with the appropriate Hotels to ensure clear communication of expectations and goals. - Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action. - Use both account interaction and publicly available tools to monitor competitors' activities. - Maintain effective control of sales expenses. - Assist with familiarizations and entertaining as required. - Act as a resource for all on-property hotel staff. - Include hotel General Managers and sales staff where appropriate on sales calls. - Report to the Director of Global Luxury & Lifestyle for The Americas on market trends. Qualifications - Bachelor's or Master’s Degree in Marketing, Management, Business, or a relevant field of work, or an equivalent combination of education and work-related experience preferred. - 6-8 years progressive work-related experience in the service industry with at least 4 years in multi-unit or corporate roles in a hotel setting. - Strong knowledge of luxury consortia networks and agency partners across Canada and the Northeastern US. - In-depth knowledge of sales principles and techniques. - Strong client management, problem solving and organization skills; Effective communication and negotiation skills. - Strong knowledge of IHG products, rates, and marketing programs. - Good PC/MS Office skills. Knowledge of Salesforce is advantageous. - Ability to develop strong relationships with customers’ senior management. - Confidence in representing multiple properties and working remote from team members and line manager. - Display an understanding of market trends and customer needs. - Competent in allocating resources, controlling expenses, and working within pre-determined budgets. - Establishes goals and objectives, sets performance targets and timely delivery of projects. Requirements - Travel – 40% - Location – Remote: Candidate must reside in Canada - preferably Eastern Canada. - The salary range for this role is $83,000.00 to $115,000.00. This role is also eligible for bonus pay (as applicable). Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance and other benefits to employees.

Role Description Act as a single point of support from IHG, driving hotel performance through trusted relationships with owners (and hotel operators as-needed) and fostering growth with existing owners. Provide consultation and customer service support to ownership and management of hotels in a pre-determined portfolio within the Americas Region of approximately 50 owners. - Interact with owners and GM (in live annual meeting) to create strategic plans for hotels. - Conduct bi-monthly virtual performance consulting calls with GM (and owner, if needed). - Field incoming calls and answer questions or provide information regarding brand initiatives, hotel standards and operations, rate and inventory management, and service and quality planning. - Deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to support highly technical/specialized issues. Qualifications - Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. - 4-7 years progressive work-related experience with demonstrated proficiency in customer service within the Service/Hospitality industry, specifically involving hotel operations and/or training. Requirements - Demonstrated expertise in hotel operations; of rules, laws and regulations relating to new hotel openings; and of applicable systems and programs. - Ideally with experience supporting or managing more than one property. - Highly organized, detailed-oriented, analytical, and capable of managing a large portfolio of 50+ hotels and owners simultaneously. - Demonstrated expertise in commercial areas: revenue management, sales and marketing, channel strategy. - Ability to collaborate/coordinate Specialists to direct services where most needed. - Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user, especially via phone and other virtual means of communication. - Demonstrated knowledge of hotel systems, programs and training principles and procedures. - Demonstrated ability to keep current with industry trends/changes. - Demonstrated problem solving and time management skills. - Demonstrated attention to detail and ability to manage multiple tasks/clients required. - This is a 100% remote position that requires availability to travel. Benefits - Impressive room discounts across our many properties. - Recharge days and volunteering days throughout the year. - Support for wellbeing in your health, lifestyle, and workplace through the myWellbeing framework. - A unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.