IHG

Role Description As a Government Account Director, this role will drive incremental group and meeting revenue across Federal and State Government segments by managing a portfolio of government agencies, contractors, and intermediaries. The position requires deep expertise in government procurement processes, decentralized buying environments, and complex stakeholder networks, enabling the identification and conversion of mission-driven lodging opportunities. Leveraging public funding insights and strategic account planning, the role partners across internal teams and hotel stakeholders to deliver compliant, scalable solutions that maximize revenue and market share within the government segment. Your day to day - Strategic Account Management - Understand Key Account(s) drivers, behaviors, values & opportunities - Maintain relationships with multiple key contacts within all subsidiaries and/or business units to maximize revenue delivery - Explore unique ways to drive returns (share shift, Mutual Value, partnerships, etc.) - Anticipate & overcome objections through thoughtful research & consideration of potential solutions, impactful negotiation skills and creative problem-solving - Prioritize time to think & strategize; create & execute a Strategic Account Plan - Be a strategic leader of account team(s) as applicable - Ensure all managed accounts have thoughtful account plans, strategies & actions to support maximizing market share opportunities for IHG; engage with customers as appropriate - Work Collaboratively - Appropriately share information & ideas across stakeholder groups & IHG tools & resources to advance sales efforts - Be a valued advisor sought out by others for guidance - Exhibit the ability to influence without authority & successfully navigate a highly-matrixed organization - Encourage & participate in open & honest dialogue amongst account teams, peers & leaders - Champion interdependency & act as a liaison for Global Sales in cross-functional working groups - Sales & Business Acumen - Possess end-to-end critical thinking skills: the ability to interpret & action data, articulate a business case, and evaluate ROI/financial impact of potential actions - Has command, drives usage, and ensures team subject-matter expertise of all IHG sales tools & methodologies; leverages people & team resources to optimize revenue opportunities - Research & action calculated risks to enhance our ability to close revenue & shift market share amongst key accounts - Ensure team achieves yearly financial targets & business goals - Embody a seeker mentality; always look for the next revenue opportunity within your accounts - Owns and champions the vision and strategy of the specific industry grouping for which you are responsible, executing through a sound market business plan Qualifications - Bachelor’s or Master's Degree in Marketing, Management, Business, Hospitality or an equivalent combination of education and work-related experience. - Minimum of 3 years of experience supporting the Government segment – on or above property. - Demonstrated experience with a deep understanding working with government customers. - Understanding the nuances of government procurement. - Working with global companies with multiple stakeholders, cultural teams and complex buying processes. - Demonstrated expertise in U.S. Federal and State government travel procurement processes, including RFP cycles, contract compliance, and government rate structures (e.g., per diem, ceiling rates), with the ability to align hotel offerings to regulatory requirements. - Deep understanding of government group and meeting demand drivers, including TDY travel, training exercises, mission-driven gatherings, and emergency response lodging, across military, federal agencies, and state entities. - Proven ability to navigate decentralized decision-making environments, managing relationships across installations, agencies, and departments where lodging decisions are made at the local or unit level. - Experience managing complex, multi-stakeholder government accounts, including coordination with intermediaries (TMCs, housing providers), contractors, and direct government buyers to capture group and extended-stay opportunities. - Demonstrated capability to identify and convert non-traditional group opportunities, such as large-scale training events, base relocations, infrastructure projects, and disaster response, into incremental hotel revenue. - Expertise in managing high-volume opportunity pipelines, prioritizing accounts based on revenue potential, mission alignment, and geographic demand across a large and fragmented government landscape. - High level of adaptability and problem-solving ability to respond to rapidly changing government priorities, funding shifts, and operational constraints, ensuring continuity of business and revenue delivery. - Demonstrated sales management experience in organizing, planning and executing large-scale sales segment plans from conception through implementation. - Demonstrated knowledge of hotels and hotel sales & marketing, business planning, etc., along with strong sales ability, sales management, problem solving and analytical skills. - Demonstrate a strong commercial acumen and hold a high-level understanding of operating in an owned managed and franchised environment. - Experience with franchise organization or ownership constituencies is preferable. - International experience or handling accounts with international scope is required. Requirements - Travel – 30-40% - Location – Remote: Candidate must reside in the United States within 1 hour proximity to a major US airport. - The salary range for this role is $84,000.00 to $115,000.00. This role is also eligible for bonus pay (as applicable). Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

Role Description IHG Luxury, Lifestyle & Managed Hotels is seeking a qualified, experienced, results-driven candidate for the position of Director of Sales. This position will report to the Field Director, Sales & Marketing, Commercial Services. The Director is a strategic leader responsible for driving revenue growth, optimizing marketing initiatives, and providing interim leadership during periods of transition, expansion, or restructuring. This role is ideal for a seasoned executive who thrives in fast-paced environments and can quickly assess, strategize, and execute sales and marketing plans to stabilize and elevate performance. This role also requires an understanding of Group Sales. This position will be responsible for identifying, developing, and maintaining accounts to drive revenue and market share growth within the luxury consortia segment for the IHG Luxury, Lifestyle & Managed hotels. You will work with each participating hotel within Commercial Services to grow each property’s group segment revenue goals and manage customers’ day-to-day needs while identifying viable opportunities for deliberate initiatives designed to improve operational and financial performance. Key Responsibilities - Leadership: - Provide hands-on leadership during vacancies, transitions, or new openings. - Conduct operational assessments and implement performance improvement plans. - Train and mentor sales and marketing teams to ensure continuity and excellence. - Deliver regular performance updates to regional and corporate leadership with clear KPIs. - Sales Strategy & Execution: - Lead and manage all sales efforts across group, negotiated, luxury sales, and catering segments. - Utilize IHG systems such as Merlin, Concerto, Amadeus and Salesforce to manage performance and reporting. - Analyze STR reports, market trends, and business mix to optimize pricing and positioning. - Build and maintain relationships with key accounts, travel planners, and corporate clients. - Oversee RFP responses, contract negotiations, and revenue-driving initiatives. - Marketing & Brand Compliance: - Execute property-level marketing plans aligned with IHG brand standards and global campaigns. - Collaborate with IHG’s digital marketing and loyalty teams to enhance online presence and leverage IHG One Rewards. - Manage local promotions, partnerships, and community engagement to boost visibility and bookings. - Ensure brand consistency across all guest touchpoints and marketing channels. Qualifications - Bachelor’s degree in Hospitality, Business, Marketing, or related field. - 8+ years of progressive hotel sales and marketing experience, including leadership roles. - Strong understanding of revenue management, distribution, and loyalty strategies. Requirements - Ability to travel frequently and adapt quickly to different property cultures and markets. - Proven successful selling and negotiation skills with multi-property experience. - Possess excellent organization, project management, presentation, and verbal and written communication skills. - Proficiency in IHG tools: Merlin, Concerto, Amadeus Agency + Demand 360, Delphi, Salesforce, Meeting Broker, PowerPoint, Opera and Brand.com platforms. - Ability to work independently and deliver results under tight timelines. Benefits - Competitive salary that rewards all your hard work. - Wide range of benefits designed to help you live your best work life. - Impressive room discounts. - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits for eligible employees. - Bonus eligibility.

Role Description Join our dynamic team as a Reservations Specialist, where you will provide exceptional travel advice and solutions. As a key point of contact for our customers, you will embody the IHG brand experience, taking pride in every interaction to educate guests about our offerings. You will have the autonomy to make creative decisions that cater to the unique travel needs of our guests, driving revenue and fostering customer loyalty. If you are passionate about learning and growing in a fast-paced environment, we want to hear from you! - Deliver industry-leading reservation solutions in both Spanish and English for all customer inquiries. - Champion our brand values by demonstrating knowledge, passion, and pride in our services. - Embrace the global and cultural diversity of our guests and business needs. - Consistently meet or exceed performance expectations in revenue, conversion, quality, and guest satisfaction. - Build rapport with guests through active listening and a warm, conversational approach. - Inspire loyalty through personalized and efficient service tailored to guest needs. - Proactively find creative solutions to challenges and take accountability for results. - Manage time effectively, adhering to schedules and compliance requirements. - Navigate multiple web-based systems to enhance the guest experience. - Actively participate in company initiatives, training, and events. - Take ownership of your personal development while aligning with team and company goals. - Embrace change and support colleagues through transitions. - Seek opportunities to improve individual and team performance. Qualifications - High school diploma required; a college degree in Tourism or a related field is preferred. - Previous call center experience in a sales capacity or other call handling experience is preferred. Hotel/travel experience is a plus. - Bilingual communication skills (Spanish and English) – listening, written, and verbal. An English test and interview questions will be part of the selection process. Intermediate to advanced English skills are required for the job. - Strong customer service and sales skills, balancing sales with service. - Social intelligence, including empathy and cultural sensitivity. - Strong web-based navigation skills and the ability to embrace technological changes. - Efficient and accurate data capture and basic troubleshooting skills. - Effective use of online communication tools and systems. Requirements - This position requires schedule flexibility, as operations may require working on weekends or national holidays. - Normal working hours will be a 9-hour schedule (including a 1-hour lunch break) within the reservations center service window (5 AM to 12 AM midnight), with 2 days off per week. - The majority of work is performed in a remote environment (work from home). Benefits - Impressive room discounts across our many properties. - Recharge days and volunteering days throughout the year. - Commitment to supporting wellbeing in your health, lifestyle, and workplace through our myWellbeing framework. - A unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Role Description The Global Luxury & Lifestyle Sales Director, Canada is primarily responsible for an account portfolio luxury agencies to maximize and drive revenues and market share to IHG brands. Key to this role is creating, evolving and driving strategic global account plans while developing relationships and networks within the accounts to increase opportunities, conversion and revenue for our hotels. - Manage and develop portfolio of accounts to maximize market share and revenues. - Assess accounts and their opportunities, creating account plans as per the IHG template and executing strategies and tactics to drive revenue and market share. - Network within the accounts to find key decision makers, their support staff, and other relationship opportunities. - Collaborate with IHG hotels to design and deliver on in-person events that allow travel agents to experience IHG brands. - Conduct or participate in client meetings and plan and coordinate familiarization tours and site inspections. - Handle and manage clients’ queries or issues. - Gather information on current and prospective clients/contacts to generate incremental business. - Collaborate with IHG hotel-facing sales teams to deliver for NHOPs and key portfolios of hotels. - Keep an accurate record of all sales calls made for future reference and control purposes in the sales system. - Ensure accurate Account Profiles and Account planning are undertaken at least annually. - Work with the appropriate Hotels to ensure clear communication of expectations and goals. - Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action. - Use both account interaction and publicly available tools to monitor competitors' activities. - Maintain effective control of sales expenses. - Assist with familiarizations and entertaining as required. - Act as a resource for all on-property hotel staff. - Include hotel General Managers and sales staff where appropriate on sales calls. - Report to the Director of Global Luxury & Lifestyle for The Americas on market trends. Qualifications - Bachelor's or Master’s Degree in Marketing, Management, Business, or a relevant field of work, or an equivalent combination of education and work-related experience preferred. - 6-8 years progressive work-related experience in the service industry with at least 4 years in multi-unit or corporate roles in a hotel setting. - Strong knowledge of luxury consortia networks and agency partners across Canada and the Northeastern US. - In-depth knowledge of sales principles and techniques. - Strong client management, problem solving and organization skills; Effective communication and negotiation skills. - Strong knowledge of IHG products, rates, and marketing programs. - Good PC/MS Office skills. Knowledge of Salesforce is advantageous. - Ability to develop strong relationships with customers’ senior management. - Confidence in representing multiple properties and working remote from team members and line manager. - Display an understanding of market trends and customer needs. - Competent in allocating resources, controlling expenses, and working within pre-determined budgets. - Establishes goals and objectives, sets performance targets and timely delivery of projects. Requirements - Travel – 40% - Location – Remote: Candidate must reside in Canada - preferably Eastern Canada. - The salary range for this role is $83,000.00 to $115,000.00. This role is also eligible for bonus pay (as applicable). Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance and other benefits to employees.

Role Description Act as a single point of support from IHG, driving hotel performance through trusted relationships with owners (and hotel operators as-needed) and fostering growth with existing owners. Provide consultation and customer service support to ownership and management of hotels in a pre-determined portfolio within the Americas Region of approximately 50 owners. - Interact with owners and GM (in live annual meeting) to create strategic plans for hotels. - Conduct bi-monthly virtual performance consulting calls with GM (and owner, if needed). - Field incoming calls and answer questions or provide information regarding brand initiatives, hotel standards and operations, rate and inventory management, and service and quality planning. - Deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to support highly technical/specialized issues. Qualifications - Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. - 4-7 years progressive work-related experience with demonstrated proficiency in customer service within the Service/Hospitality industry, specifically involving hotel operations and/or training. Requirements - Demonstrated expertise in hotel operations; of rules, laws and regulations relating to new hotel openings; and of applicable systems and programs. - Ideally with experience supporting or managing more than one property. - Highly organized, detailed-oriented, analytical, and capable of managing a large portfolio of 50+ hotels and owners simultaneously. - Demonstrated expertise in commercial areas: revenue management, sales and marketing, channel strategy. - Ability to collaborate/coordinate Specialists to direct services where most needed. - Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user, especially via phone and other virtual means of communication. - Demonstrated knowledge of hotel systems, programs and training principles and procedures. - Demonstrated ability to keep current with industry trends/changes. - Demonstrated problem solving and time management skills. - Demonstrated attention to detail and ability to manage multiple tasks/clients required. - This is a 100% remote position that requires availability to travel. Benefits - Impressive room discounts across our many properties. - Recharge days and volunteering days throughout the year. - Support for wellbeing in your health, lifestyle, and workplace through the myWellbeing framework. - A unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Role Description The Market Sales Director is a regionally based position whose primary goal is selling all IHG hotels within a given geographic market. They will act as an extension of the hotel sales team by booking Group meetings and Local Corporate Accounts at hotels within the defined market. They will prospect/identify/source new accounts in the local and regional market and work to secure room night business from those accounts in alignment with sales strategies, market strategies, and IHG pricing strategies. They will also maintain a database of contacts for use in future sales efforts. Key Accountabilities - Lead regional sales efforts for a portfolio of IHG hotels to perform sales prospecting efforts, develop qualified sales leads, and convert rooms business. - This will be measured through various performance metrics to include consumed room night production and annual revenue goals. - Develop regional account relationships with group meetings planners and regionally based corporate business accounts. - Maintain key accounts list, lead list, and prospect files for the purpose of converting business into IHG branded hotels. - Manage various projects to streamline sales processes and efficiencies of the regional sales operations. - Assist in developing the initial operating plan for the regional sales organization in collaboration with other business units, IHG sales teams, and Hotel sales teams. Qualifications - Bachelor's or Master’s Degree in Hospitality, Marketing, Business, or a relevant field of work, or an equivalent combination of education and work-related experience preferred. - Professional sales designations and/or certifications preferred. Requirements - 6-8 years progressive work-related experience in the hospitality (hotel) industry with at least 2 years in a multi-property sales role. - Demonstrated understanding of technical and business knowledge and understanding of multiple disciplines/processes related to the position. - Possesses strong sales skills and follows a sales process, using prescribed methods and practices. - Understands and has experience in the local and regional markets. - Ability to identify and plan sales activities in key feeder cities. - Extensive knowledge of the segments which are viable in the market. - Good reputation among the hotel, civic, and client community; actively involved in industry-related organizations. - Can develop compelling business case information to have hotel included in RFP solicitations; understands RFP negotiation and submittal process. - Able to develop and implement a strategic sales plan. - Ability to analyze STAR, Hotelligence, Market Vision data to make strategic decisions. - Regional/national sales experience preferred. - Computer knowledge, especially with web-based applications and proprietary revenue management systems. - Good background in yield management, sales strategy, market analysis. - Able to identify the difference between activity and productivity. - Self-motivated, excellent time management and prioritization skills; sets aggressive goals for self and strives to meet and exceed goals. - Strong written and verbal communication skills. - Outgoing, friendly, and establishes rapport easily. - Prefer applicant who has thrived in a home-based business/virtual office setting; must have or be able to establish a dedicated home office space with HSIA connectivity. - Balance work and personal life to optimize time during prime selling hours. - Has a passion for sales and working with clients; able to complete administrative tasks within deadlines and with a high degree of accuracy. Company Description

Role Description We are seeking a Guest Experience Delivery Manager to join our Performance Delivery team on an 18 month fixed term contract. This is a UK-based remote role with regular European travel. The Guest Experience Delivery Manager plays a critical role in elevating guest experience across EMEAA. You will work closely with hotel owners and leadership teams to deliver Performance Essentials compliance and improve Guest Love outcomes. Using insight‑led coaching, bespoke action plans and high‑frequency engagement, you will drive measurable improvements in guest satisfaction and brand consistency. - Drive Guest Love scores by ensuring hotel compliance with brand standards and consistent guest experience delivery - Build and strengthen relationships between hotel management, owners and IHG through the Performance Essentials programme - Conduct root cause analysis using IHG tools (e.g. Medallia, Tableau, IHG Fundamentals, Tactical Solve) and coach hotel teams on insights and improvements - Create and deliver effective, collaborative hotel action plans, supported through blended on‑site and virtual engagement - Identify regional performance gaps and share regional and global best practices to achieve Guest Love targets - Champion Guest Love compliance and work cross‑functionally with internal stakeholders (Quality, Brands, HPDs, L&D, D&E, etc.) to drive solutions - Lead and contribute to shared initiatives that grow capability, knowledge and best practice across the organisation - Accurately track engagement activity in Salesforce and manage escalations, including Legal involvement where required Qualifications - Bachelor’s or Master’s degree, or equivalent professional experience - Strong background in hotel operations or hotel leadership - Experience working in a consultancy-style role across multiple projects - Comfortable working independently and influencing without direct authority - Willingness and ability to travel extensively across the region (up to 75%) - Strong relationship-building and stakeholder management skills - Analytical and problem-solving mindset with a performance focus - Confident communicator with a flexible approach to different audiences - Action planning and follow‑through capability - Proficiency in Microsoft Office applications - Language skills are an advantage Benefits - Travel benefits that include discounted room rates and food & beverage - Recharge Days - Volunteering Days

Role Description As Senior Development Manager, you will drive hotel development across Germany, IHG’s core growth market in the region. Acting as a trusted commercial partner to owners and investors, you will: - Identify where IHG’s brands can grow most effectively. - Originate the right opportunities and convert them into value-accretive, executable deals. - Work closely with the Development Director while operating with a high degree of independence and commercial judgment. This is a highly autonomous, deal-driven role with end-to-end ownership of the development lifecycle: - Shaping opportunities and assessing feasibility. - Negotiation and contract execution. While Germany is the primary and accountable territory, the role may also support selective development activity in other DACH and or Benelux markets. Your day to day: - Identify and progress development opportunities that align with brand positioning, market demand, and long-term value creation. - Assess opportunities through a commercial and financial lens, balancing brand integrity with flexible deal structures that align incentives. - Own and execute a Germany-focused territory strategy, informed by market trends, competitive activity, segment dynamics, and investor appetite. - Manage a broad funnel of opportunities simultaneously, maintaining momentum through complex negotiations and extended development cycles. - Build trusted, long-term relationships with owners, investors, asset managers, developers, banks, and operating partners, positioning IHG as a preferred brand partner. - Lead negotiations with confidence, supported by strong financial literacy and comfort with feasibility analysis, deal economics, and value drivers. - Work closely with internal teams across Design & Engineering, Investment Analysis, Brand, Operations, and Legal to ensure proposals are robust, brand-aligned, and operationally sound. - Maintain disciplined oversight of pipeline activity, approvals, and documentation, ensuring accurate execution and effective handover to the New Hotels Opening team. Qualifications - 5–8 years of progressive experience in hotel development, real estate finance, acquisitions, feasibility, or a comparable development-led role. - Alternatively, senior-level experience within a franchised or brand-led development environment (beyond hotels alone), gained through consultancy, brokerage, banking, or investment roles, with hands-on exposure to complex, multi-party transactions. - Strong commercial and financial capability, with confidence evaluating feasibility, value, and risk. - A well-developed understanding of brand-led growth, competitive positioning, and the operational realities that influence long-term performance. - Proven ability to build credibility with stakeholders, communicate value propositions persuasively, and think beyond individual deals to long-term partnerships. - Highly self-directed, resilient, and detail-oriented, with the discipline to manage multiple workstreams through to completion. - Fluent in German and English; additional European languages are an advantage. Requirements - This is a remote role, with the successful candidate ideally based near one of Germany’s major cities, and willing to travel regularly across Germany and within the DACH region, including to Frankfurt, home to IHG’s regional head office. Benefits - Ready to shape IHG’s next phase of growth in Germany? - If you’re a commercially driven dealmaker with a strong German network and the ability to selectively support pan-DACH opportunities, we’d love to hear from you.

Act as a single point of support from IHG, driving hotel performance through trusted relationships with owners (and hotel operators as-needed) and fostering growth with existing owners. Provide consultation and customer service support to ownership and management of hotels in a pre-determined portfolio within the Americas Region of approximately 50 owners. Interact with owners and GM (in live annual meeting) to create strategic plans for hotels, conduct bi-monthly virtual performance consulting calls with GM (and owner, if needed), field incoming calls and answer questions or provide information regarding brand initiatives, hotel standards and operations, rate and inventory management, and service and quality planning. Deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to support highly technical/specialized issues. Your day to day - Lead annual strategic meeting with each owner/GM to discuss hotel performance, set performance goals and develop strategic plan for the year. - Contact and consult with hotel operators and hotel management company staff (and owners, if needed) of franchised properties on performance across the Winning Metrics (including but not limited to specific revenue opportunities (RevPAR, RGI), sales and marketing, channel strategy, guest experience, operations) via bi-monthly virtual performance consulting calls. - Develop action plans with hotel owners and operators to implement/execute on strategic plans - Answer inbound inquiries and requests from owners and hotel leadership in portfolio across all areas of hotel operations and performance (e.g., revenue management, operations, new initiatives, standards). Work with internal departments to bring resolution. - Assess hotel performance issues and deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to consult on highly technical/specialized issues at the portfolio or individual hotel level - Lead market meetings and Owner conference meetings to cover broad performance issues, provide face-to-face contact with hotel leadership and owners efficiently - Conduct post-inspection follow-up based on results of inspection conducted by Hotel Inspections Team - Contact Development to share information about potential growth leads from owners in portfolio - Guide work associates in the development of procedures for hotel executional elements in areas such as guest services/relations, reservations, sales, and food & beverage, based on knowledge of ongoing hotel issues obtained from daily contact with hotel management. - Interact with PIP, Plan Review, and HOST teams when a hotel is in pre-opening phases or going through a renovation. Keeps these teams apprised of any special circumstances at the hotel or with the owner. - Establish contact with owners and/or new hotel opening project managers to familiarize them with the opening process upon license execution. - Contact key hotel personnel on outbound call activity to support revenue-generating activities of the Hotel Operations teams. - Contact owners when hotel has entered any IHG compliance processes or about IHG’s plans as a hotel nears the end of its license term - Provide input at FAC and FCC regarding licensing or termination of hotels in their portfolio - Stay abreast of all IHG interactions with hotels and owners/management companies in assigned portfolio What we need from you - Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. - 4-7 years progressive work-related experience with demonstrated proficiency in customer service within the Service/Hospitality industry, specifically involving hotel operations and/or training. - Demonstrated expertise in hotel operations; of rules, laws and regulations relating to new hotel openings; and of applicable systems and programs. - Demonstrated expertise in commercial areas: revenue management, sales and marketing, channel strategy - Ability to collaborate/coordinate Specialists to direct services where most needed - Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user, especially via phone and other virtual means of communication - Demonstrated knowledge of hotel systems, programs and training principles and procedures. - Demonstrated ability to keep current with industry trends/changes. - Demonstrated problem solving and time management skills. - Demonstrated attention to detail and ability to manage multiple tasks/clients required. Travel – 70% Location – Remote: **Candidate must reside in Northern New Jersey, Northeast PA or Central New York** The salary range for this role is $100,000.00 to $130,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

Provide consulting across all areas of guest experience and operations (e.g., product/quality, service, F&B, people tools/processes) when deployed by Franchise Performance Support (FPS) team. Drive hotel performance as the primary resource for high level specialized/technical knowledge of the guest experience and hotel operations. Specifically, work with hotels to address key guest experience/operational issues identified by FPS team (guided by performance data supplied by Operations Analytics & Insight) and develop hotel action plan to reflect necessary steps to remedy issues and meet goals outlined in the strategic plan. Your day to day - Consult with key clients to address performance gaps in product/quality, service levels, F&B execution, hotel staff morale/retention and training needs when deployed by the FPS team. Prescribe programs and tools that support performance initiatives and strategic objectives. Help clients and stakeholders question their assumptions, determine their needs, and plan implementation strategies for achieving their goals. - Analyze hotel performance data provided by Operations Analytics & Insight team to develop insights around potential solutions to hotel performance issues in the areas of guest experience and operations - Develop hotel action plans specifying key next steps to drive guest experience and operational performance - Communicate results of consulting session to FPS team and align on next-steps for follow-up - Train hotels on brand and guest service behaviors/capabilities (guided by annual Quality Planning, tracking against Quality Metrics, etc.– deployed by FPS) - Understand the results that stakeholders desire from various processes and provide insight into how efficiently and effectively those results can be achieved. - Effectively comply with guidelines for all brand-specific and HR tools / programs, providing consultation to ensure effective program management in each assigned hotel. Assist GM and/or hotel leadership teams with implementation and ongoing support of brand-specific and HR initiatives. What we need from you - Bachelor's Degree in Hotel Management, Human Resources, or a relevant field of work, or an equivalent combination of education and work related experience. - 5 to 7 years progressive work-related experience. Experience in hotel operations (as GM, or other multi-unit hotel management) preferred, with demonstrated mastery of consulting and business knowledge and understanding of multiple disciplines/processes related to the brand culture position. Group facilitation and consulting experience are highly desirable. - Demonstrated expertise in operations, product/quality, service, F&B and people tools/processes - Able to coordinate with FPS to deliver support that is most needed - Ability to interpret hotel performance data to reach actionable insights to drive performance - Sufficient relationship-building/communications skills to develop trust with hotels to drive results - Demonstrated leadership, coaching and training skills. Ability to inspire others. - Demonstrated ability to manage multiple tasks and projects with effective follow-through and attention to detail. - Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, management and colleagues. - Demonstrated knowledge of training principles and procedures required in virtual and live classroom settings. - Strong problem solving and time management skills required. - Conflict management/resolution and negotiation/persuasion skills critical. - Demonstrated effective facilitation skills and ability to lead group discussions for most effective results. - Must be able to work effectively with GMs and leadership teams in assigned hotels, and possess strong relationship development/management skills. Conflict management/resolution and negotiation/persuasion skills critical. Travel – 70-75% Location – Remote: **Candidate must reside in either the greater Memphis, TN or Tampa, FL area ** The salary range for this role is $80,000.00 to $86,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. #LI-YM1