Role Description We are looking for an AI Solutions Architect to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments. What you will do: - Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times); - Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities; - Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage; - Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals; - Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience; - Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan; - Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders; - Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities. Qualifications - Fluency in English; - 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies; - Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT); - Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features; - Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools); - Ability to run structured discovery/audit sessions and analyze support workflows, ticket categories, and volumes; - Strong analytical skills to identify automation opportunities and inefficiencies; - Experience designing scalable workflows and automation strategies; - Ability to assess and prioritize initiatives based on ROI and business impact; - Excellent communication skills to translate findings into clear, actionable recommendations. Requirements - Basic technical understanding of integrations, APIs, and support system architecture. Benefits - Providing services during business hours; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your growth and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

• Own the technical strategy for sales opportunities in partnership with Account Executives. • Lead discovery across customer architecture, telemetry sources, operational pain, business drivers, and success criteria. • Design and deliver tailored demonstrations that connect Coralogix to real customer use cases. • Manage technical evaluations and POCs from scope through validation. • Support hands-on deployment, configuration, integration, and troubleshooting during evaluations. • Work with customers across logs, metrics, traces, Kubernetes, cloud environments, applications, and security use cases. • Explain Coralogix’s architecture, differentiation, and value clearly to both technical and executive audiences. • Identify technical risks, remove blockers, and guide customers toward a successful technical decision. • Partner with Product, Engineering, Customer Success, and Support to represent field feedback and improve how we win.

• Define and optimize design solutions in line with clients’ requirements leveraging the Centric Planning platform • Work closely with Centric solution delivery teams and customers clients • Collect, understand, challenge and communicate the business requirements for the project, translating these into functional specifications • Define the configuration and data requirements to meet the required business processes • Assist in the preparation system test and validation plans

• Develop and maintain RESTful APIs to support frontend and backend integrations • Build and manage Python-based AWS Lambda functions for serverless workflows • Configure and maintain Amazon Connect contact flows, routing logic, and queue behavior • Design and optimize DynamoDB schemas, indexes, and scalable data models • Work with AWS services such as Lambda, API Gateway, S3, DynamoDB, IAM, and CloudWatch • Collaborate with UI teams to enable seamless integration between frontend applications and backend systems • Manage infrastructure using Terraform and Infrastructure-as-Code practices • Support scalable cloud-native architectures and event-driven systems • Partner with Amazon Professional Services and internal engineering teams on key initiatives • Troubleshoot production issues and support deployments when required