Centric Software

Role Description We are looking for a Contract Sales Recruiter who thrives in a fast-paced, dynamic environment and can attract top-tier talent to support our growing go-to-market teams. This role will begin as a 6-month contract, with the potential to extend. This is not a technical recruiting role. This is a role for a true sales recruiter, someone who understands what makes a great salesperson, knows how high-performing go-to-market teams operate, and can identify the traits that lead to success in customer-facing roles. - Focus on recruiting for roles across Sales, Pre-Sales, Customer Success, and other go-to-market functions. - Help find self-starters, top performers, collaborative team players, and commercially minded candidates who can align with Centric’s ambitious growth goals. - Represent Centric with energy and credibility, telling our story in a compelling way. - Help candidates understand why our products, customers, and market opportunity are exciting. Qualifications - Proven experience recruiting sales and go-to-market talent, ideally in a SaaS, enterprise software, or high-growth technology environment. - A strong track record of recruiting roles such as Account Executive, Sales Development, Business Development, Inside Sales, Pre-Sales, Customer Success, or other customer-facing commercial positions. - A deep understanding of what makes a strong sales representative, including drive, resilience, curiosity, communication skills, business acumen, relationship-building, and the ability to influence. - The ability to assess sales talent beyond keywords and job titles, including motivation, selling style, coachability, customer orientation, and long-term potential. - A self-starter mindset with a high degree of initiative and the ability to take ownership of searches from intake through offer. - Excellent storytelling and communication skills, with the ability to engage candidates and clearly convey the value of Centric, our solutions, and our growth opportunity. - A collaborative approach and the ability to build strong relationships with hiring managers, business leaders, candidates, and internal partners. - A sense of urgency, strong prioritization skills, and the ability to manage multiple searches at once. - Experience using applicant tracking systems and recruiting tools; experience with Workday is a plus. - Comfort working remotely and independently while staying highly connected to the team. Requirements - Manage the full-cycle recruiting process for sales and go-to-market roles, from intake meetings through sourcing, interviewing, offer support, and close. - Partner closely with hiring managers and GTM leaders to understand role requirements, team dynamics, hiring priorities, and what success looks like in each position. - Proactively source high-quality candidates through LinkedIn, referrals, talent networks, job boards, and creative sourcing strategies. - Build strong pipelines of sales and customer-facing talent for current and future hiring needs. - Identify candidates who embody Centric’s values and bring the qualities needed to succeed in a fast-paced, high-growth sales environment. - Tell Centric’s story with confidence, helping candidates understand our products, customers, culture, and market opportunity. - Ensure candidates understand the role, the expectations, and how they can contribute to Centric’s continued growth. - Work cross-functionally with internal teams to support hiring strategies and ensure alignment throughout the recruiting process. - Conduct candidate screens, coordinate feedback, support reference checks, and assist with offer conversations as needed. Contract Details - Initial 6-month contract with potential to extend. - 100% remote / home-based. - Must be located in Vancouver, Canada. - Reporting to VP, People & Culture.

Role Description The Centric planning team are leading the market in the delivery of first-class planning solutions for the fashion and retail industries. A dynamic and driven team of technical and business experts delivering end-to-end planning systems and driving customer project success. The role reports into the Client Services Director. - Define and optimize design solutions in line with clients’ requirements leveraging the Centric Planning platform - Work closely with Centric solution delivery teams and customers clients - Collect, understand, challenge and communicate the business requirements for the project, translating these into functional specifications - Define the configuration and data requirements to meet the required business processes - Assist in the preparation system test and validation plans Qualifications - Scientific or technical degree in Engineering or Computer Science - Excellent technical, verbal and written communication skills - Basic knowledge on database queries (MS SQL Server) - Knowledge of Planning applications at a strategic and operational level - Track record in consultancy within the IT / Merchandising / Supply Chain planning - Experience in Planning Management systems and tools implementation - Previous business and implementation experience - Good English language skills Requirements - Advanced knowledge on database queries (MS Sql Server) - Knowledge of data science - Power BI knowledge (Dataset modelling and Dashboard design) Company Description Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Role Description Provide technical direction and drive positive outcomes on complex solutions. - Develop and document clear technical models to meet client needs. - Identify, delegate, and perform project-related tasks, including software installation, configuration, deployment training, and support. - Draft documents (blueprints) defining the integration between planning and third-party systems. - Ensure or participate in the integration between planning and other internal modules and third-party systems. - Oversee and mentor consultants during solution delivery. - Assist in sizing and implementing simple or complex architectures. - Bridge R&D and customer services for architecture-related issues, third-party integrations, and advanced configuration. - Promote best practices for configuring planning tools. - Suggest functionalities for future solutions, methodologies, and standard customizations. - Follow software quality engineering procedures. - Achieve customer goals and ensure customer satisfaction. Qualifications - Degree in Engineering or Computer Science. - Excellent technical, verbal, and written communication skills. - Knowledge of database queries (MS SQL Server). - Understanding of retail business processes and industry issues at strategic and operational levels. - Experience with planning tools and business implementations. - Strong autonomy, seniority, and a passion for innovative technologies and challenges. - Ability to contribute to a growing company and showcase your talent. - Fluent in English. Requirements - Advanced knowledge of database queries (MS SQL Server). - Experience in Azure architecture, deployment, and optimization. - Knowledge of major ERP software modules. - Proficiency in Power BI (dataset modeling and dashboard design). Company Description Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Role Description The responsibility of the Project Director on a Centric Planning project is to ensure the project is delivered with all three of these metrics met: - On time delivery - On budget delivery - High customer satisfaction - Define the project plan and articulate the tasks and resources of the project in order to carry it out. - Monitor the progress of the project and its indicators to ensure that it is shared internally as well as with our customers. - Manage the Centric Planning project team and potential partners in the execution of their task. - Oversee the collection of client requirements and create a plan for delivery, using Centric business and technical consultant resources allocated to the project. - Monitor Centric consultation time and expenses incurred and ensure the profitability of the project. - Prepare, organize and present the project steering committee in alignment and agreement with the Client Project Director. - Draft and maintain service offers (SOW) essential to projects. - Work with key client-side users to capture requirements when needed and support execution with the rest of the project team. - Ensure the application of good configuration practices and participate in application design. - Manipulate the software / manage configurations in order to facilitate agile workshops if necessary. - Consolidate requirements for product extensions and work with R&D to define target functions. Qualifications - Highly self-motivated as well as the ability to collaborate with a team - Experience in IT Project Management - Experience in the Fashion, Luxury, Retail industries - Commercial mindset, appreciating the motivation and priorities of both Centric Software and our customers. - Feel comfortable presenting to all Customer roles from administrative to c-suite - Resourcefulness, adaptability and creative thinking Requirements - Familiarity with Retail Planning solutions - Project Management or Agile Methodology Certification - High level of English communication skills, both verbal and written Benefits - Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Role Description We are seeking a Customer Support Representative to join our team and serve as the main point of contact for customers seeking assistance with our AI-based Planning & Pricing SaaS platform. In this role, you will troubleshoot issues, provide solutions, and ensure an excellent customer experience. You will collaborate closely with technical teams to resolve complex problems while maintaining a customer-first approach. Responsibilities - Customer Support Operations: - Respond to customer inquiries via ticket, email, chat, or calls in a timely and professional manner. - Provide accurate, step-by-step solutions to common problems, ensuring customers feel supported and informed. - Issue Resolution: - Troubleshoot software-related issues and escalate complex problems to the appropriate teams (e.g., professional service, customer success, product support, dev ops). - Monitor and follow up on escalated tickets to ensure timely resolution. - Knowledge Sharing: - Educate customers on product features, best practices, and workflows to maximize their experience. - Maintain and update the internal knowledge base and external help center documentation. - Customer Experience: - Act as a customer advocate, ensuring that feedback and recurring issues are communicated to the product and success teams. - Deliver exceptional service, aiming to exceed customer satisfaction goals. - Performance Metrics: - Meet or exceed key performance indicators (KPIs) such as # of tickets created, first response time, resolution time, and customer satisfaction (CSAT) scores. Qualifications - 1-2 years in a customer support, service desk, or help desk role, preferably within a SaaS or tech environment. - Bachelor’s degree in computer science, business, IT, or a related field (or equivalent experience). Requirements - Excellent communication and problem-solving skills. - Technical aptitude and ability to learn new software quickly. - Cloud Solutions, Data Integration, Business Intelligence, Supply Chain. - Ability to work in teams and 100% remote. - Familiarity with customer support tools (e.g., Zendesk, Jira, or Salesforce). Attributes - Patient, empathetic, and customer-focused. - Strong organizational skills and attention to detail. Languages - English is a must. Software - SQL is a must, Python, JavaScript is a plus.

Role Description Centric Software is looking for a motivated and commercially driven Business Development Representative to support our growing CPGR business in North America. As a Business Development Representative, you will play a key role in generating new business opportunities and building a qualified pipeline for the North American CPGR Sales team. - Identify and engage target accounts across Food & Beverage, Cosmetics & Personal Care, Retail, Grocery Retail, and Private Label. - Generate qualified meetings and Sales Accepted Leads for the North American CPGR Sales team. - Conduct early-stage discovery to understand business needs, current processes, pain points, and potential fit with Centric. - Ensure meetings are qualified before handoff to Sales. - Document prospect context, business pain, next steps, and qualification notes in Salesforce. - Lead outbound prospecting through email, phone, LinkedIn, and event-driven outreach. - Research and map target accounts across North America. - Support pipeline generation around priority industry events. - Develop a strong working understanding of the CPGR industries Centric serves. - Maintain accurate and complete activity, account, contact, and lead records in Salesforce. Qualifications - 1+ years of experience in business development, sales development, account development, inside sales, or a related prospecting-focused role. - Experience with outbound prospecting through email, phone, LinkedIn, or similar channels. - Strong written and verbal communication skills. - Strong research, organization, and time management skills. - Ability to qualify prospects and communicate business context clearly. - Self-driven, results-oriented, and comfortable working independently in a remote environment. - Ability to collaborate closely with Sales, Marketing, and cross-functional teams. - College or university degree, or equivalent professional experience. - Strong experience using Microsoft 365 or similar productivity tools. - Experience with CRM and sales engagement tools. Requirements - Curious, resilient, organized, and eager to build expertise in enterprise software sales within the consumer products and retail industries. - Comfortable reaching out to new prospects and tailoring messages by persona and business challenge. - Energy, curiosity, discipline, and resilience. Benefits - Competitive salary and benefits. - Remote work with a collaborative North American team. - Opportunity to join a global software company and contribute to a strategic growth market. - Exposure to enterprise sales cycles and senior buyers across Food & Beverage, Cosmetics & Personal Care, Retail, Grocery Retail, and Private Label. - A multifaceted role with responsibility across prospecting, research, qualification, events, and pipeline generation. - The opportunity to help build Centric’s CPGR business development motion in North America.

Role Description We provide software solutions that help the home & lifestyle, retail, and consumer packaged goods industries. As we continue to grow across Australia and New Zealand, we are looking for a Field Marketing Specialist to support marketing initiatives across Australia and New Zealand (ANZ). Reporting to the APAC Senior Marketing Manager, this individual contributor role will work closely with ANZ Sales and APAC Marketing team to execute regional marketing campaigns that generate pipeline, strengthen customer engagement, and support business growth. The successful candidate will have experience delivering integrated marketing campaigns and events, partnering with Sales teams, and managing multiple initiatives in a fast-paced B2B technology environment. This role offers the opportunity to gain exposure across demand generation, targeted account-based marketing, customer marketing, events, and partner marketing while working within a collaborative regional marketing organisation. Key Responsibilities - Regional Marketing Execution - Own and execute the ANZ marketing plan aligned to regional growth and revenue targets. - Partner with Sales leadership to identify target accounts, market opportunities, local trends and priority initiatives. - Adapt and execute the global and APAC marketing campaigns for ANZ audience and markets. - Contribute local market insights and feedback to support regional planning. - Demand Generation & Pipeline Growth - Plan and execute mix of marketing campaigns (events/campaigns; online/physical) that generate qualified leads into pipeline. - Support targeted marketing campaigns for strategic and high-priority accounts. - Partner closely with Sales teams to drive lead engagement, opportunity progression, and customer growth initiatives. - Monitor campaign performance and recommend optimisations based on results. - Contribute to marketing-sourced and marketing-influenced pipeline objectives. - Customer & Industry Engagement - Coordinate customer-focused campaigns including executive events, roundtables, webinars, workshops, press release and testimonials. - Work with Sales to strengthen the company’s presence across relevant retail, home & lifestyle, consumer packaged goods, technology, and industry events. - Collaborate with Sales and Marketing team to achieve customer advocacy and retention initiatives. - Partner Marketing - Work and leverage strategic partners to execute joint marketing activities. - Help identify opportunities to increase market visibility and generate demand through partner network. - Content & Industry Marketing - Collaborate with APAC Content Marketing, Performance Marketing, Global Product Marketing to localise messaging, customer stories, and campaign assets for ANZ audiences. - Develop industry-relevant marketing initiatives targeting home & lifestyle brands, retailers, and consumer packaged goods businesses. - Ensure marketing campaigns reflect customer challenges, market trends, and business priorities. - Measurement & Reporting - Track and report on campaign performance, marketing influenced pipeline contribution, event outcomes. - Support marketing budget tracking and campaign reporting activities. - Provide regular insights and recommendations to regional leadership. Qualifications - 3~5 years of B2B marketing experience. - SaaS, enterprise software, retail technology, commerce technology, customer engagement platforms, supply chain solutions, or related sectors are required. - Experience in field marketing, regional marketing, demand generation, or integrated marketing roles. - Proven track record delivering campaigns that generate pipeline and contribute to revenue outcomes. - Experience working closely with sales teams in a target-driven environment. Preferred Experience - Exposure to Home & Lifestyle, Retail, Consumer Packaged Goods, or Brand-led organisations. - Experience with targeted account-based marketing events/campaigns. - Familiarity with Salesforce, or similar marketing and CRM platforms. Skills & Attributes - Strong commercial mindset / business acumen and understanding of business outcomes. - Excellent sales/ stakeholder management and communication skills. - Highly organised with strong project management capabilities. - Comfortable working independently while collaborating across regional and global teams. - Data-driven approach to decision-making and campaign optimisation. - Curious, proactive, and willing to take ownership. Success in This Role - Deliver measurable marketing-sourced and marketing-influenced pipeline growth. - Build strong partnerships with ANZ Sales and APAC Marketing. - Successfully execute regional campaigns and customer engagement campaigns. - Improve visibility and engagement within key Home & Lifestyle and Consumer Packaged Goods accounts. - Demonstrate clear return on investment from marketing activities. Travel Requirements - Occasional interstate travel within Australia and periodic travel within New Zealand for customer meetings, partner engagements, and industry events focuses on impact in sales pipeline or business outcomes. Equal Employment Opportunity Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Role Description Centric Software is looking for a Global Head, Corporate Communications & Brand to lead and evolve our global communications and brand strategy as we continue to scale. This is a senior leadership role for someone who understands that corporate communications today is not just about visibility, social presence, or press activity; it is about shaping brand perception, enabling business growth, strengthening market influence, and helping the company communicate clearly and consistently across markets, audiences, and channels. The Global Head, Corporate Communications & Brand will be responsible for positioning Centric Software’s brand in the market, strengthening our external voice, and ensuring our messaging reflects the value we bring to complex industries and enterprise customers. This person will partner closely with the CMO, executive leadership, regional teams, sales, and external partners to ensure communications and brand programs are aligned, business-driven, scalable, and impactful. We are looking for a collaborative, pragmatic, and hands-on communications and brand leader who enables teams and stakeholders rather than acting as a gatekeeper. The right person will bring structure and strategic direction, while also understanding that Centric moves quickly and values practical, down-to-earth execution. Key Responsibilities - Lead Centric Software’s global corporate communications and brand strategy, ensuring alignment with business goals, market positioning, and growth priorities. - Manage, develop, and enable a high-performing global communications and brand team of five direct reports, balancing strategy, execution, empowerment, and cross-functional collaboration. - Own the evolution, governance, and adoption of Centric’s Global Brand framework and external brand narrative, ensuring consistent, scalable application across regions, functions, partners, and market-facing channels. - Partner with the CMO, executive leadership, and key stakeholders to define communications and brand priorities, align messaging globally, and support strategic business initiatives. - Develop and execute executive visibility, thought leadership, public relations, media strategy, corporate storytelling, and external communications programs that strengthen Centric’s market influence. - Create clear, compelling messaging for corporate announcements, campaigns, events, customer stories, executive communications, digital channels, and other market-facing initiatives. - Serve as strategic communications and brand advisor to teams across marketing, sales, product, regions, and executive leadership, providing messaging frameworks, brand tools, and practical guidance. - Drive communications initiatives that support measurable business outcomes, including market awareness, customer engagement, demand generation, brand credibility, and executive influence. - Explore and leverage emerging technologies, including AI-enabled communication and content tools, to improve efficiency, scalability, consistency, and effectiveness across communication programs. - Operate effectively in a fast-moving, international, matrixed organization with multiple stakeholders, priorities, and regional needs. Qualifications - 10+ years experience in corporate communications, brand communications, public relations, executive communications, or global communications leadership within a B2B software, SaaS, enterprise technology, or complex solutions environment. - Fluent English required; additional European languages, especially French, are a plus. - Experience owning or significantly contributing to global brand governance, brand frameworks, messaging standards, and brand adoption across regions, functions, and partner ecosystems. - Experience working in international, matrixed organizations with distributed teams and multiple regional stakeholders. - Strong understanding of enterprise software sales environments, including long sales cycles, complex buying committees, partner ecosystems, and multi-product or multi-vertical positioning. - Proven ability to connect communications and brand strategy to business outcomes, including market awareness, credibility, pipeline influence, customer engagement, executive influence, and brand strength. - Experience developing executive visibility, thought leadership, and leadership communications programs. - Strong writing, messaging, and storytelling skills, with the ability to simplify complex ideas for different audiences. - Ability to lead through influence, enabling teams and stakeholders rather than acting as a gatekeeper. - Comfortable moving quickly, making practical decisions, and adapting in a high-growth, fast-paced environment. - Curiosity and practical experience exploring modern communications tools, AI-enabled content solutions, or emerging technologies that improve communications efficiency, scalability, and impact. Benefits

Role Description The Centric planning team are leading the market in the delivery of first-class planning solutions for the fashion and retail industries. A dynamic and driven team of technical and business experts delivering end-to-end planning systems and driving customer project success. The teams are all home based in different countries around the World. The role reports into the Client Services Director. - Define and optimize design solutions in line with clients’ requirements leveraging the Centric Planning platform - Work closely with Centric solution delivery teams and customers clients - Collect, understand, challenge and communicate the business requirements for the project, translating these into functional specifications - Define the configuration and data requirements to meet the required business processes - Assist in the preparation system test and validation plans Qualifications - Scientific or technical degree in Engineering or Computer Science - Excellent technical, verbal and written communication skills - Basic knowledge on database queries (MS SQL Server) - Knowledge of Planning applications at a strategic and operational level - Track record in consultancy within the IT / Merchandising / Supply Chain planning - Experience in Planning Management systems and tools implementation - Previous business and implementation experience Requirements - Advanced knowledge on database queries (MS SQL Server) - Knowledge of data science - Power BI knowledge (Dataset modelling and Dashboard design) Company Description Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Role Description We are looking for a Senior Data Scientist to join our Price Optimization team. In this role, you will design, develop, and maintain optimization solutions that help drive smarter pricing and promotional decisions across retail use cases. This is a senior individual contributor role with technical leadership responsibilities, including solution ownership, mentoring, and cross-functional influence. This position is ideal for someone with a strong background in mathematical optimization and experience applying optimization techniques to real-world business problems such as: - Markdown optimization - Promotion planning - Retail pricing strategies You will work closely with cross-functional teams including Product Managers, Engineering teams, and fellow Data Scientists to deliver scalable, production-ready solutions. Beyond project delivery, we are looking for someone who can help champion optimization as a core capability across the business unit. Our teams operate with end-to-end ownership of the products they build — from solution design and development to deployment, monitoring, and operational support. Qualifications - Master’s or PhD degree in Mathematics, Computer Science, Operations Research, or a related field with a focus on Optimization - 5+ years of experience developing software solutions in Python, preferably in production environments - Strong SQL skills and experience working with large-scale datasets - Experience building and maintaining end-to-end production systems for data science, optimization, or decision automation workflows - Strong understanding of software engineering best practices, including version control, code review, testing, documentation, and agile development - Excellent written and verbal communication skills in English - Ability to collaborate effectively with Product, Engineering, Data Engineering, and business stakeholders Requirements - Lead the design, development, and ownership of Price & Promotions Optimization solutions at Centric Software - Develop scalable optimization models and production-ready data science solutions - Collaborate proactively with Product Managers, Software Engineers, and Data Scientists to deliver integrated solutions - Define and drive optimization strategies for business-critical use cases - Communicate technical concepts effectively to both technical and non-technical stakeholders - Mentor team members on best practices in data science, optimization, and distributed computing - Produce clear and maintainable technical documentation for architectures, workflows, and operational processes - Contribute to a culture of continuous improvement, innovation, and knowledge sharing Preferred Qualifications - Experience applying optimization techniques in retail domains such as pricing, markdowns, or promotions - Exposure to operations research techniques, mathematical programming (linear and mixed-integer programming), or large-scale optimization systems - Experience building and maintaining end-to-end production systems for data science or optimization workflows - Familiarity with Databricks, Spark, and distributed computing frameworks - Experience with cloud platforms such as AWS - Experience working with Backend and Data Engineers Benefits - Equal employment opportunities to all qualified applicants - Commitment to building an inclusive, equitable, and diverse team