SupportYourApp

• Write SEO-optimized blog posts from scratch based on detailed content briefs; • Ensure all content meets SEO requirements and quality standards before publication; • Update and optimize existing landing pages by expanding content and implementing relevant keywords; • Proofread and edit guest posts, company descriptions, LinkedIn ads, PPC copy, and other marketing materials to align with the company's tone of voice; • Request visuals from the design team and proofread image copy for grammar and spelling; • Create engaging content for Quora to increase brand awareness and visibility; • Write newsletters promoting new services, company updates, and special offers; • Upload, format, and publish blog posts, landing pages, case studies, and images in WordPress; • Collaborate closely with the Marketing team and cross-functional stakeholders to gather information and deliver high-quality content.

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience; • Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows; • Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform; • Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies; • Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently; • Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video воркфлоус) to standardize the implementation process; • Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience; • Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows; • Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform; • Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies; • Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently; • Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video воркфлоус) to standardize the implementation process; • Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience; • Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows; • Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform; • Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies; • Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently; • Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process; • Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience; • Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows; • Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform; • Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies; • Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently; • Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process; • Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

Role Description We are looking for an enthusiastic and results-oriented Implementation Consultant for our B2B client. In this role, you will be responsible for leading the entire implementation journey, from project kickoff to successful Go-Live. You will act as a trusted advisor, helping B2B clients transform their procurement and financial processes by configuring the platform, managing complex implementation projects, and driving user adoption. What you will do: - Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience; - Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows; - Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform; - Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies; - Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently; - Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process; - Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements. Qualifications - 1+ year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar customer-facing role; - Proven experience managing multiple customer implementation projects simultaneously while keeping deadlines, stakeholders, and project scope under control; - Advanced English proficiency, both written and spoken, with confidence in leading business meetings and negotiations; - Strong analytical mindset and advanced Excel or Google Sheets skills, with the ability to organize, validate, and work with business metrics and data; - Experience understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems; - Excellent change management mindset with the ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations; - Customer-oriented, proactive, and highly organized approach with excellent presentation, communication, and relationship-building skills; - Natural curiosity and a problem-solving mindset, with the ability to reverse-engineer technical issues and effectively collaborate with engineering teams to resolve complex implementation challenges involving APIs and integrations; - Ability to guide clients through organizational and process change, simplify complex product logic, and act as a trusted implementation advisor. Requirements - Experience implementing or onboarding B2B SaaS customers in the US, UK, or European markets; - Understanding of finance, accounting, procurement, or other core business operations; - Experience working with ERP systems (such as NetSuite, QuickBooks, Xero), CRM platforms, or other enterprise software; - Academic background in economics, finance, management, business, or a related technical field. Benefits - Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2; - Opportunity to work fully remotely; - Inclusive international environment; - Compensation in USD; - Responsive management interested in your growth and long-lasting cooperation.

• Deliver outstanding customer support via phone calls and emails • Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting • Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users • Document issues, resolutions, and troubleshooting steps accurately in the system • Escalate complex or unresolved issues to the appropriate teams when needed • Handle sensitive customer data with care and security • Communicate with developers and cross-functional specialists.

• Provide exceptional customer support via calls and emails; • Assist customers with product-related inquiries; • Support customers with job posting inquiries and other service-related requests; • Accurately document customer interactions and update tickets in the support platform; • Escalate complex or unresolved issues to the appropriate internal teams when necessary; • Collaborate with internal teams to ensure timely issue resolution and continuous service improvement; • Securely work with customers’ sensitive information.

• Deliver outstanding customer support via phone calls, emails and chats; • Handle guest inquiries regarding check-ins/check-outs, accommodation services, amenities, and location-related information; • Build strong and lasting customer relationships; • Keep up with evolving tools and technology; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists.

Role Description Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. - Deliver outstanding technical support via emails and chats; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. Qualifications - Excellent English communication skills (at least C1 level); - Experience in a technical support role; - Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall); - Strong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels); - Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard); - Ability to read log files; - Familiarity with operating Windows, Linux, MacOS, Android and iOS; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Requirements - Experience with AWS, Azure; - Knowledge about function of IDP/SSO (G-Suite, Azure AD); - Customer facing experience. Benefits - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.