• Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point • Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission • Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery • Drive client retention and expansion by identifying upselling and cross-selling opportunities • Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition • Partner with Field Operations to ensure quality standards are met and exceeded • Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions • Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary • Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability • Manage and contribute to continuous improvement initiatives across accounts and operational workflows • Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning • Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements

• Support day-to-day contract administration across multiple federal contracts and task orders. • Track contract deliverables, deadlines, reporting requirements, option periods, modifications, and funding updates. • Maintain organized contract files, including awards, modifications, invoices, correspondence, deliverables, staffing records, and compliance documentation. • Assist with preparing monthly, quarterly, and ad hoc reports for government customers and internal leadership. • Monitor contract requirements to ensure Akicita remains compliant with contract terms, labor categories, periods of performance, reporting schedules, and customer expectations. • Coordinate with program managers, recruiters, HR, finance, and executive leadership to gather information needed for reports and contract updates. • Support quality control tracking, including issue logs, corrective actions, customer feedback, and performance documentation. • Assist with identifying new federal business opportunities through tools such as SAM.gov, GSA eBuy, GovWin, HigherGov, agency forecasts, and customer notices. • Track upcoming recompetes, new solicitations, RFIs, sources sought notices, and proposal deadlines. • Maintain a business development pipeline with opportunity status, due dates, agency contacts, contract values, NAICS codes, set-aside types, and next steps. • Support capture research, including agency background, incumbent research, contract history, competitor analysis, and customer requirements. • Assist with preparing capability statements, past performance summaries, teaming materials, and proposal support documents. • Coordinate internal meetings related to business development, capture strategy, and proposal planning. • Help collect and organize resumes, past performance examples, contract data, pricing inputs, and compliance documents for proposal submissions. • Support outreach to teaming partners, subcontractors, recruiters, and potential clients as directed. • Maintain organized BD records, including opportunity folders, submission documents, customer notes, and follow-up actions. • Serve as a central coordination point between contract operations, business development, recruiting, HR, accounting, and executive leadership. • Prepare meeting agendas, notes, action item trackers, and follow-up summaries. • Help leadership monitor contract health, staffing status, reporting deadlines, and growth opportunities. • Assist with internal dashboards, spreadsheets, trackers, and recurring reports. • Support process improvement efforts related to contract tracking, BD pipeline management, reporting, and compliance documentation.

Role Description We are seeking a motivated and experienced Account Manager to support a UK-based employer in managing client relationships and driving business growth. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely. - Manage and support a portfolio of UK-based client accounts, ensuring high satisfaction and retention - Handle client queries, escalations, and ongoing communication efficiently - Communicate effectively with internal teams and external stakeholders across time zones - Maintain accurate records of client interactions, contracts, and account data - Use relevant tools such as CRM platforms, project management software, and communication tools - Support the wider team with reporting, presentations, and strategic account planning - Identify opportunities to upsell, cross-sell, or improve the client experience Qualifications - 2+ years of experience in account management, client services, or a related field - Excellent written and verbal communication skills in English - Strong organisational skills with the ability to manage multiple accounts simultaneously - Proficient in CRM systems and Microsoft Office or Google Workspace - Able to work independently and manage your own time effectively - High attention to detail and a proactive approach to problem-solving - Experience working with UK-based clients or employers is advantageous - Must have a reliable laptop, stable internet connection, and a quiet working environment Requirements - Salary: R35,000/month - 100% Remote

• Develop and execute a comprehensive growth strategy for the territory • Lead consultative engagements around the Tenable One Platform, focusing on how AI-driven insights reduce business risk. • Target the manufacturing and energy sectors, bridging the gap between corporate IT and industrial OT environments. • Utilize Tenable’s 2026 suite of AI tools to identify 'high-intent' accounts, allowing you to spend less time on admin and more time on high-value human interaction. • Partner with tier-one channel partners (MSPs and VARs) to ensure 'Day 1' value for every new customer.