Remote Recruitment

• Generate new business leads through outbound calls to potential clients • Build and maintain relationships with existing and prospective clients • Identify and pursue new sales opportunities • Conduct needs assessments and present tailored solutions to clients • Negotiate and close sales deals • Meet and exceed monthly sales targets • Maintain accurate records of sales activities and client interactions

Role Description Our client is a leading provider of managed WiFi and connectivity solutions for holiday parks across the UK. They specialise in delivering reliable internet and network services, ensuring thousands of customers enjoy seamless connectivity across multiple sites. They are looking for an experienced Technical Support Engineer to join their growing technical support team. This is a hands-on role supporting broadband, networking and ISP-related services, where you'll diagnose and resolve connectivity issues while delivering an exceptional customer experience. This is not an entry-level IT support position. We're looking for someone with genuine ISP, telecommunications or network support experience who can confidently troubleshoot complex connectivity issues, manage supplier escalations and take ownership of incidents through to resolution. Key Responsibilities - Technical Support - Provide first to third-line technical support for broadband, WiFi and network connectivity issues. - Diagnose and resolve ISP, WAN, router, wireless access point and connectivity faults. - Troubleshoot technical issues remotely using structured fault-finding techniques. - Take ownership of incidents from initial report through to successful resolution. - Escalate complex faults to suppliers where appropriate and actively manage them through to completion. - Customer Support - Handle customer calls professionally and confidently, taking control of conversations while providing outstanding service. - Clearly communicate technical issues and solutions to customers with varying levels of technical knowledge. - Manage customer expectations throughout the support process. - Prioritise incidents based on urgency, business impact and service levels. - Supplier & Incident Management - Liaise with broadband providers, telecommunications suppliers and third-party vendors to resolve service issues. - Monitor open incidents and ensure timely updates are provided to customers. - Maintain accurate documentation of all support activities within the ticketing system. - Ensure all escalations are managed efficiently and professionally. - Continuous Improvement - Identify recurring technical issues and recommend service improvements. - Share technical knowledge and best practices with colleagues. - Contribute to improving support processes and documentation. - Maintain a proactive approach to problem-solving and customer satisfaction. Qualifications - Previous experience within an ISP, telecommunications or network support environment. - Experience providing first, second or third-line technical support. - Strong understanding of broadband technologies, WAN connectivity, routers, wireless networks and WiFi troubleshooting. - Experience managing supplier escalations and third-party service providers. - Excellent telephone communication and customer service skills. - Strong analytical and problem-solving abilities. - Ability to work independently in a remote environment. - Excellent written and verbal English communication skills. Equipment Requirements - A reliable laptop or desktop computer suitable for technical support work. - Dual monitors (minimum two-screen setup). - Stable, high-speed internet connection. - Backup power solution to ensure uninterrupted service during outages. - A quiet, professional home office environment. Working Hours - Full-time position. - 4 days on / 4 days off rotating shift pattern. - 12-hour shifts: 08:00–20:00 (UK time). - Includes weekends and UK bank holidays. - Average of approximately 42 hours per week across the full rotation. What We Offer - Opportunity to join a specialist UK connectivity provider supporting holiday parks nationwide. - Work with a highly experienced and supportive technical team. - Exposure to a wide range of networking and ISP technologies. - Long-term career opportunities within a growing business. - Fully remote working environment. - The opportunity to take ownership of challenging technical issues and make a direct impact on customer satisfaction.

• Manage day-to-day bookkeeping and financial administration. • Process sales and purchase invoices accurately and on time. • Reconcile bank accounts and maintain accurate financial records. • Support accounts payable and accounts receivable processes. • Monitor cash flow and outstanding payments. • Prepare financial information for the company's accountants. • Maintain accurate bookkeeping records and ensure financial data is up to date. • Oversee the day-to-day administration of the business. • Maintain company records, documents and internal systems. • Support the Director with general administrative tasks. • Coordinate business documentation and internal processes. • Ensure company records remain organised, accurate and compliant. • Manage recruitment compliance documentation. • Ensure candidate and company compliance records are maintained and up to date. • Monitor document expiry dates and ensure timely renewals. • Support compliance processes in line with company and client requirements. • Maintain accurate compliance records across company systems. • Provide administrative support to the wider recruitment team. • Assist with process improvements to increase operational efficiency. • Work closely with management to ensure smooth day-to-day business operations. • Take ownership of recurring administrative and finance tasks with minimal supervision.

• Translate client briefs into engaging, modern website concepts and high-quality visual designs. • Create intuitive UI/UX layouts that align with client objectives and brand identity. • Produce responsive website designs that provide an excellent user experience across all devices. • Collaborate with internal stakeholders to ensure designs meet business and marketing objectives. • Build, customise and maintain WordPress websites using Elementor Pro. • Develop responsive websites with clean, efficient and maintainable code. • Build and manage WooCommerce e-commerce websites. • Implement custom functionality using JetEngine (Crocoblock), Advanced Custom Fields (ACF) and dynamic content structures. • Configure Custom Post Types, relationships and dynamic loops. • Perform website migrations, hosting management and DNS configuration. • Manage website assets and maintain organised project files. • Troubleshoot technical issues and provide ongoing website support. • Ensure websites remain secure, stable and up to date. • Optimise websites for speed, performance and user experience. • Implement caching and website optimisation techniques. • Apply SEO best practices during website development. • Provide support for Shopify, Wix and Squarespace websites where required. • Assist with ongoing website improvements across multiple content management systems.

• Partner with the client's Marketing and Sales teams on a day-to-day basis to understand priorities and pain points • Build and maintain a roadmap for process and system improvements across the revenue function • Deliver HubSpot changes in line with the agreed roadmap, including workflows, pipelines, properties and automation • Design and build native HubSpot features to support marketing campaigns, sales sequences and reporting • Identify inefficiencies in existing processes and propose practical, scalable solutions • Maintain clear documentation of HubSpot configurations and process changes • Collaborate with stakeholders to ensure alignment between the CRM setup and commercial objectives • Troubleshoot HubSpot issues and provide timely resolutions

• Prepare, review and issue customer invoices accurately and on time. • Support accounts receivable and accounts payable processes. • Process supplier invoices and bills within Xero. • Verify billing information, bank details and payment terms before processing. • Handle multi-currency transactions accurately. • Assist with bank reconciliations and routine financial checks. • Track invoices issued, payments received and outstanding balances. • Provide accurate financial updates and reports to managers. • Maintain accurate financial and customer records across multiple systems. • Ensure all key data fields are complete, accurate and up to date. • Cross-check information between CRM and accounting systems. • Maintain clean, organised and consistent financial records. • Maintain supplier records and supporting documentation. • Ensure supplier information is complete and accurate. • Carry out recurring finance administration tasks efficiently and independently. • Support the wider finance team with general administrative duties as required.

• Provide first to third-line technical support for broadband, WiFi and network connectivity issues. • Diagnose and resolve ISP, WAN, router, wireless access point and connectivity faults. • Troubleshoot technical issues remotely using structured fault-finding techniques. • Take ownership of incidents from initial report through to successful resolution. • Escalate complex faults to suppliers where appropriate and actively manage them through to completion. • Handle customer calls professionally and confidently, taking control of conversations while providing outstanding service. • Clearly communicate technical issues and solutions to customers with varying levels of technical knowledge. • Manage customer expectations throughout the support process. • Prioritise incidents based on urgency, business impact and service levels. • Liaise with broadband providers, telecommunications suppliers and third-party vendors to resolve service issues. • Monitor open incidents and ensure timely updates are provided to customers. • Maintain accurate documentation of all support activities within the ticketing system. • Ensure all escalations are managed efficiently and professionally. • Identify recurring technical issues and recommend service improvements. • Share technical knowledge and best practices with colleagues. • Contribute to improving support processes and documentation. • Maintain a proactive approach to problem-solving and customer satisfaction.

• Handle inbound and outbound calls in a friendly, professional way • Answer questions and resolve issues on the first call where possible • Log call details and update customer records accurately • Follow scripts and processes while keeping conversations natural • Escalate complex cases to the right team when needed

Role Description Our client is a growing UK-based recruitment consultancy seeking an experienced Bookkeeper & Office Manager to support the day-to-day financial and administrative operations of the business. This is a varied role combining bookkeeping, office administration and compliance, making it ideal for someone who enjoys keeping a business organised and running efficiently behind the scenes. You will work closely with the business owner and wider team, taking ownership of bookkeeping processes, maintaining accurate financial records and ensuring company administration is completed to a consistently high standard. Key Responsibilities - Bookkeeping & Finance - Manage day-to-day bookkeeping and financial administration. - Process sales and purchase invoices accurately and on time. - Reconcile bank accounts and maintain accurate financial records. - Support accounts payable and accounts receivable processes. - Monitor cash flow and outstanding payments. - Prepare financial information for the company's accountants. - Maintain accurate bookkeeping records and ensure financial data is up to date. - Office Administration - Oversee the day-to-day administration of the business. - Maintain company records, documents and internal systems. - Support the Director with general administrative tasks. - Coordinate business documentation and internal processes. - Ensure company records remain organised, accurate and compliant. - Compliance - Manage recruitment compliance documentation. - Ensure candidate and company compliance records are maintained and up to date. - Monitor document expiry dates and ensure timely renewals. - Support compliance processes in line with company and client requirements. - Maintain accurate compliance records across company systems. - Business Support - Provide administrative support to the wider recruitment team. - Assist with process improvements to increase operational efficiency. - Work closely with management to ensure smooth day-to-day business operations. - Take ownership of recurring administrative and finance tasks with minimal supervision. Qualifications - Previous experience as a Bookkeeper, Finance Administrator or Office Manager. - Previous experience working within a recruitment agency or recruitment consultancy is highly desirable. - Strong bookkeeping knowledge and experience managing day-to-day financial records. - Experience with accounts payable, accounts receivable and bank reconciliations. - Excellent organisational and administrative skills. - High level of accuracy and attention to detail. - Ability to work independently and manage multiple priorities. - Excellent written and verbal English communication skills. - Strong computer literacy and confidence using accounting and business systems. Desirable Skills - Experience using Xero, Sage or similar accounting software. - Knowledge of UK recruitment compliance processes. - Experience supporting a small or growing business. - Payroll administration experience. - Strong Microsoft Excel skills. - Experience using CRM or recruitment database systems. Equipment Requirements - Reliable laptop or desktop computer. - Stable, high-speed internet connection. - Professional home office environment suitable for remote working. Working Hours - Full-time position. - Working hours aligned with UK business hours. - Fully remote role. What We Offer - The opportunity to join a growing UK recruitment consultancy. - A varied role combining finance, administration and business operations. - The opportunity to work closely with the business owner and make a meaningful impact. - A supportive and collaborative team environment. - Long-term career growth within an expanding business. - Fully remote working. LinkedIn Screening Questions - Do you have previous bookkeeping experience within a recruitment agency or recruitment consultancy? (Yes/No) - How many years of bookkeeping experience do you have? (Number) - Have you used Xero, Sage or similar accounting software in a previous role? (Yes/No) Interview Questions - Tell us about your bookkeeping experience within a recruitment business. What were your main responsibilities? - How do you ensure financial records remain accurate while managing multiple administrative responsibilities? - Describe your experience managing recruitment compliance or company compliance documentation. - Which accounting systems have you used, and how confident are you with bank reconciliations and financial reporting? - This role requires balancing bookkeeping, administration and business support. How do you prioritise your workload to ensure nothing is missed?

Role Description Our client is a growing UK-based digital marketing agency, forming part of an established group of specialist businesses. They partner with clients across a wide range of industries to deliver high-performing websites that combine exceptional design with outstanding functionality. They are looking for a talented Web Designer & WordPress Developer to join their expanding team. This is a true end-to-end role where you'll take ownership of projects from the initial client brief through to the final website launch. You'll combine creative design expertise with strong WordPress development skills to build modern, responsive websites that deliver an exceptional user experience. This is an exciting opportunity for a creative problem-solver who enjoys working across a variety of projects, including corporate websites, creative portfolios and e-commerce platforms. Key Responsibilities - Website Design & User Experience - Translate client briefs into engaging, modern website concepts and high-quality visual designs. - Create intuitive UI/UX layouts that align with client objectives and brand identity. - Produce responsive website designs that provide an excellent user experience across all devices. - Collaborate with internal stakeholders to ensure designs meet business and marketing objectives. - WordPress Development - Build, customise and maintain WordPress websites using Elementor Pro. - Develop responsive websites with clean, efficient and maintainable code. - Build and manage WooCommerce e-commerce websites. - Implement custom functionality using JetEngine (Crocoblock), Advanced Custom Fields (ACF) and dynamic content structures. - Configure Custom Post Types, relationships and dynamic loops. - Website Management & Technical Support - Perform website migrations, hosting management and DNS configuration. - Manage website assets and maintain organised project files. - Troubleshoot technical issues and provide ongoing website support. - Ensure websites remain secure, stable and up to date. - Performance Optimisation - Optimise websites for speed, performance and user experience. - Implement caching and website optimisation techniques. - Apply SEO best practices during website development. - Support digital marketing initiatives by ensuring websites are optimised for SEO and PPC performance. - Platform Support - Provide support for Shopify, Wix and Squarespace websites where required. - Assist with ongoing website improvements across multiple content management systems. Qualifications - A strong portfolio demonstrating the ability to take projects from design concept through to live website delivery. - A minimum of 3 years' professional experience in web design and WordPress development. - Advanced experience using WordPress and Elementor Pro. - Strong knowledge of HTML and CSS. - Experience building WooCommerce websites. - Experience working with JetEngine (Crocoblock) and Advanced Custom Fields (ACF). - Practical experience managing website hosting environments, DNS settings and site migrations. - Strong understanding of responsive design and UI/UX principles. - Working knowledge of SEO best practices, caching and website performance optimisation. - Excellent attention to detail and problem-solving skills. - Ability to manage multiple projects and meet deadlines independently. Desirable Skills - Experience using Figma. - Adobe XD and Adobe Creative Suite. - Experience supporting Shopify, Wix and Squarespace websites. - Basic JavaScript and PHP knowledge. - Experience working within a digital marketing agency. - Familiarity with Google Workspace and Dropbox. Equipment Requirements - Reliable laptop or desktop computer capable of running professional design and development software. - Stable, high-speed internet connection. - Dedicated home office suitable for remote working. Working Hours - Full-time position. - Working hours aligned with UK business hours. - Fully remote working. Benefits - Fully remote working with a UK-based digital marketing agency. - Annual training and professional development budget. - The opportunity to work on a wide variety of exciting website projects. - Career progression within a growing and ambitious agency. - A collaborative and supportive team environment. - Exposure to modern web technologies and digital marketing best practices. About Us At Remote Recruitment, we specialise in helping skilled South African professionals connect with leading UK businesses. Our streamlined recruitment process matches exceptional talent with organisations that value creativity, technical expertise and long-term career growth. Join a team that appreciates your talent – Remote Recruitment, where your success is our mission.