The Nation’s Trusted Leader in Safe, Dependable Student Transportation
Senior Account Manager
Location
Pennsylvania
Posted
18 days ago
Salary
$80K - $95K / year
Seniority
Senior
Job Description
Senior Account Manager
EverDriven
• Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point • Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission • Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery • Drive client retention and expansion by identifying upselling and cross-selling opportunities • Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition • Partner with Field Operations to ensure quality standards are met and exceeded • Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions • Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary • Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability • Manage and contribute to continuous improvement initiatives across accounts and operational workflows • Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning • Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements
Job Requirements
- Bachelor's degree or equivalent professional experience
- 5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries
- Proven ability to manage multiple high-value clients and projects simultaneously
- Excellent communication, negotiation, and relationship-building skills
- Strategic thinker with the ability to analyze complex data and present actionable insights
- Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools
- Valid Driver’s License with a clean driving record
- Must pass a background check and drug screening as a condition of employment
- Occasional travel required
Benefits
- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Flexible Time Off (FTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program
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