EverDriven logo
EverDriven

The Nation’s Trusted Leader in Safe, Dependable Student Transportation

Senior Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 201-500Since 2005H1B No SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

18 days ago

Salary

$80K - $95K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Account Manager

EverDriven

• Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point • Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission • Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery • Drive client retention and expansion by identifying upselling and cross-selling opportunities • Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition • Partner with Field Operations to ensure quality standards are met and exceeded • Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions • Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary • Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability • Manage and contribute to continuous improvement initiatives across accounts and operational workflows • Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning • Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements

Job Requirements

  • Bachelor's degree or equivalent professional experience
  • 5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries
  • Proven ability to manage multiple high-value clients and projects simultaneously
  • Excellent communication, negotiation, and relationship-building skills
  • Strategic thinker with the ability to analyze complex data and present actionable insights
  • Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools
  • Valid Driver’s License with a clean driving record
  • Must pass a background check and drug screening as a condition of employment
  • Occasional travel required

Benefits

  • Medical, Dental, Vision insurance
  • Virtual Doctor Visits with $0 Co-Pay
  • Life Insurance (company paid)
  • Short Term Disability Insurance (company paid)
  • Long-Term Disability Insurance (company paid)
  • Flexible Time Off (FTO)
  • Paid Holidays
  • Paid Time to Volunteer
  • Flex Spending Account (FSA)
  • 401K Plan (with an awesome employer match!)
  • Employee Assistance Program
  • Employee Discounts Program

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