Title: Senior Program Manager - Patient Relations Location: Raleigh, Durham, and Chapel Hill, NC Job Description: Full time job requisition id R05015 California, US residents click here. The job details are as follows: Who We Are We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs. United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF). The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option. Who You Are The Senior Program Manager - Patient Relations will be responsible for the successful operational design and execution of United Therapeutics' patient-facing clinical nurse educator program(s), managed through a third-party nursing vendor. This also involves overall management of the work flows and ways of working as well as day-to-day interactions between Patient Relations and the Nursing Company partner. This role will also develop metrics and KPIs for the team. - Operational Leadership of Third-Party Nursing Vendor: Serve as operational lead with responsibility for establishing and designing the relationship and operational guidelines for the third-party nursing company. Responsible for supporting ongoing relationship between the trainer nurses and patients. Develop the process maps and operational workflow models, responsible for weekly updates, operational training scheduling (non-clinical training), Navigator interactions, monthly reporting and metrics on nurse engagement, etc. and work with nursing company to integrate CRM. Collaborate with nursing vendor regarding compliance, quality, rules, expectations for ways of working, adhering to policies/practices/structure, determine how info is transitioned from patient to specialty pharmacy after training. Responsible for the creation and maintenance of business rules, work instructions, and SOPs. Effectively partner with legal and compliance teams for alignment and approval. Contribute to the achievement of overall strategic goals and planning. - Program/Vendor Management: Proactively monitor and mitigate program execution risks - utilize program performance data and feedback, continuously optimize and evolve program design and operations to ensure the program is meeting defined objectives and providing a streamlined patient experience. Develop and maintain scorecards and dashboards to measure and report program performance. Use data and analytical dashboards to identify and act on program performance trends. Manage vendor performance against all KPIs, lead program and project management, lead QBR planning and execution, and ensure all SOPs are adhered to for strict program compliance. Maintain and monitor program budget. - Internal Collaboration: Responsible for coaching on workflow and interactions across Patient Relations' various teams. Collaborate with Patient Relations team to ensure program is fully integrated into our end-to-end patient journey / United Therapeutics Cares program. Collaborate with UT's departmental training lead(s) to ensure clear training objectives and measures of success for program rollout and enhancements. - Assist Clinical Product Training Management in managing and training the nurses and nursing company - Ensure all patient relations activities are performed in a manner that is consistent with and compliant with all the laws and company policies Minimum Requirements - Bachelor’s Degree in life sciences, business, or a related field with 10+ years of relevant experience, including progressive experience in operations design, implementation, execution, and program management or - Master's Degree with 8+ years of relevant experience, including progressive experience in operations design, implementation, execution, and program management - 5+ years of life science/pharma/biotech or related experience, to include knowledge and direct experience of patient support programs, case management, and adherence program designs - Strong project management experience and skill - Experience managing day-to-day operations of complex projects or programs, inclusive of vendor management - Strong communication and interpersonal skills, with the ability to effectively engage with cross-functional teams - Strong understanding of CRM and related Patient Support Services technologies - Compliance mindset with strong attention to detail - Empathy, compassion, and a patient-centric mindset to provide the best possible support and care - Strong proficiency with Microsoft Office suite - Proficiency with Visio or similar process mapping program - Experience engaging with specialty pharmacy led patient support programs Preferred Qualifications - Master’s Degree in life sciences, business, or a related field - Experience with Tableau or similar business intelligence tools - Rare disease and / or complex therapy administration experience Location This position will be located in the RTP, NC office of United Therapeutics. Currently this job is a hybrid role requiring at least three days per week in the office. In office requirements could increase based on business needs. At United Therapeutics, our mission and vision are one. We use our enthusiasm, creativity, and persistence to innovate for the unmet medical needs of our patients and to benefit our other stakeholders. We are bold and unconventional. We have fun, we do good.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex's mission to empower businesses globally. What you'll do As Senior Manager, Risk Operation Strategy, you will play a pivotal role in shaping Airwallex's global risk management approach. You will work with the data scientists team to leverage advanced data analytics to uncover anomalies not detected by existing alerts or models, and drive enhancements to our risk controls. You'll lead proactive risk assessments across multiple risk types and products, identifying critical control gaps and driving end-to-end closure plans. This role requires managing and delivering complex, cross-functional risk projects in partnership with Product, Engineering, Risk and Compliance teams. This hybrid role is based in San Francisco, CA Responsibilities: - Find anomalies not detected by existing alerts or models through large-scale data analysis, and drive the enhancement of risk controls. - Lead proactive risk assessments across risk types and products to identify critical control gaps and drive end-to-end closure plans. - Manage and deliver complex, cross-functional risk projects, ensuring alignment and execution with key stakeholders. - Develop and implement strategies to uplift operational efficiency, leveraging AI and automation. - Prepare and present divisional performance updates, project progress, and risk insights to senior leadership. - Handle special projects and deep dives on emerging risk issues, providing actionable recommendations to leadership. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have but are not mandatory. Minimum qualifications: - Strong risk domain knowledge (e.g., fraud, credit, financial crime, operational risk). - Adequate product knowledge in payments, issuing, or lending. - Strong data analytics skills, such as experience with SQL, Python, Databricks, or BI tools. Experience with using analysis tools to identify abnormal patterns - Strong consulting skills, including problem solving and project management. - Proven ability to work collaboratively across functions and cultures. - Excellent written and verbal communication skills. Preferred qualifications: - 5+ years of experience in risk management, operations strategy, or management consulting within fintech, financial services, or high-growth technology environments. - Proficient in data analysis on large scale data set, experience in modeling or machine learning is a plus - Experience leading cross-functional teams and projects. - Bachelor's degree or above; advanced degree is a plus. - Experience in Risk management is advantageous. - Self-starter with a strong sense of ownership and accountability for delivering key outcomes. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

Role Description Humane World for Animals, a global leader in animal advocacy and protection, is seeking a Program Manager+, Strategy and Planning for the Chief Strategy Officer. In this position you will support the development and implementation of a robust strategy and planning cycle for all parts of the organization. This position supports the strategy and planning team’s activities related to global strategy development, planning, resource allocation, implementation and monitoring and evaluation, as well as the integration of community building and belonging into all phases of the cycle. Works closely with all members of the strategy and planning team to achieve team goals and support adoption of strategy and planning processes across the organization. - Support development of global strategy and planning systems and processes; - Support implementation of complex, multi-departmental, cross-geographic strategy and planning projects; - Support implementation of the global community building and belonging strategy in national or team level processes, strategies or plans; - Support change management and capacity building across the organization to engage in strategy and planning processes; - Support the enterprise-wide strategy and planning cycle; - Perform other duties or responsibilities, as assigned. Qualifications - Bachelor’s degree or equivalent work experience required; - A minimum of three (3) years of experience in project management, strategy and planning, nonprofit administration, or another related field required; - Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive; - Strong written and verbal communication skills; - Ability to work both independently and as an effective team member in a team environment; - Ability to multitask and be flexible with regard to workload and assignments; - Ability to exercise sound judgment; - Diplomatic and interpersonal skills to engage with international and domestic partners; - Attention to detail and commitment to excellence, demonstrated by the delivery of quality and timely outcomes; - Strong knowledge of Microsoft Suite (Word, PowerPoint, Excel, Outlook), including Microsoft Teams and SharePoint; - Strong interest in animal protection issues preferred. Requirements - This is a US position in the DC Metro Area – Remote Eligible. - Applications will be accepted until 6/8. Company Description - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, and disability, marital or parental status or protected veteran status. - EOE

• Drive Execution from Within • Embed within the client and delivery team to actively drive day-to-day execution • Identify where work is stalled and unblock progress immediately • Ensure multiple workstreams advance in parallel without creating new dependencies • Maintain momentum across operational, onboarding, CX, and enablement initiatives • Act as the “Second Brain” to Program Leadership • Partner closely with program leadership to translate strategy into execution • Absorb context quickly and redistribute it so others can act without needing constant input • Step in to own conversations, decisions, or deliverables when bandwidth is constrained • Anticipate execution gaps and proactively create structure before issues escalate • Enable Independent Team Performance • Equip team members (BA, onboarding, design, change management) with: Clear direction, Defined ownership, Actionable next steps • Push ownership down into the team—avoiding centralized execution bottlenecks • Coach individuals to take the lead on their respective workstreams • Ensure accountability is maintained without slowing execution velocity • Create Clarity in Ambiguity • Turn incomplete or evolving inputs into structured plans and tasks • Define “what happens next” across all active workstreams • Ensure alignment without slowing things down with unnecessary process • Simplify complexity so teams can execute confidently and quickly • Represent the Program • Step into client calls, workshops, and internal sessions as needed • Confidently lead discussions, ask the right questions, and move decisions forward • Maintain continuity when primary program leadership cannot be present • Build credibility quickly with both internal teams and enterprise stakeholders • Operationalize the Work • Build lightweight systems (e.g., Asana, trackers, recaps) that enable execution without hand-holding • Document just enough to keep the team aligned and moving • Ensure nothing falls through the cracks as velocity increases • Create repeatable operating rhythms that improve delivery consistency and speed