• Troubleshoot and resolve mechanical, electrical, and software issues on equipment at customer sites, ensuring customer satisfaction. • Assist in the installation, startup, and testing of new equipment, providing guidance to customer personnel on proper operation and maintenance practices. • Cultivate and maintain strong customer relationships through effective communication and diplomacy. • Collaborate with team members to optimize efficiency and effectiveness in service delivery. • Build and maintain customer relationships.

Role Description - Develop and validate photonics reference designs for various passive and active photonics devices. - Perform nominal simulations as well as manufacturing variation studies for each reference design, using provided GDSII files and process parameters. - Assist with testing, formatting, and publication of new photonics examples based on completed reference designs. - Review existing training materials and identify gaps; help produce updated collateral aligned with photonic design workflows. - Work closely with Silvaco Photonics simulation and Dev teams to better understand tool usage and achieve the objectives above. Qualifications - Junior/Senior-level undergraduate or Graduate student (MS or PhD) in Electrical Engineering, Physics, or Photonics. - Knowledge and coursework in photonics, electromagnetics, semiconductor device physics. - Experience in semiconductor industry preferred. - Experience in international and remote team building preferred. Requirements - Prolonged periods of sitting and typing. - Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers. - Ability to lift (up) to 15 pounds at times. Company Description For over three decades, Silvaco, based in Silicon Valley, California and with global locations around the world has solved semiconductor design challenges by offering affordable and competitive TCAD (Technology Computer Aided Design) software, EDA (Electronic Design Automation) software, proven design IP (intellectual property), and world class support to engineers and researchers across the globe. Silvaco solutions span from atoms to systems: starting with simulation of material behavior impacting semiconductor devices, to design and analysis of transistor circuits, and lastly providing IP blocks for systems-on-chip (SoC) designs. Our solutions are deployed in production flows across broad industry segments such as leading display companies, automotive OEM suppliers, and top Memory, 5G, and IoT (internet of things) providers.

Role Description Xplore Field Technicians are proud to be the face of the Xplore brand, performing the best installation and repair services for our residential and business customers. We are looking for a Dispatcher – Installation Technician to be located in our Fredericton or Woodstock, NB or Cornwall, ON or remotely from Nova Scotia/Newfoundland location. Reporting to the Dispatch Manager, this role will be responsible for supporting customers and technicians by: - Contacting customers and establishing appointment times - Responding to incoming changes in scheduling - Filling the evening shiftwork/rotation requirement Key responsibilities include: - Monitoring the appointment/dispatch board (confirming and moving calls when necessary) - Ensuring technicians are efficiently routed - Ensuring the proper technicians are going to the correct call - Responsible for pulling calls forward, always making sure the technicians’ days are full - Providing admin support for field technicians and crisis manage in the moment issues - Helping aid and provide support to cross-functional departments - Answering incoming customer calls and updating call logs, call records and other important documentation - Making customer calls in order to schedule or reschedule appointments for new installations or service work - Ensuring the drivers have the proper instructions to perform their duties - Prioritizing and organizing calls according to urgency - Working closely with other frontline managers to address quality of service issues - Identifying scheduling challenges and working with department managers to find solutions Qualifications - 2 years of customer service experience required - Previous dispatching experience is considered an asset - Problem solving skills - Excellent customer service skills; strong communication skills, both written and oral - Must be able to organize, prioritize and multi-task effectively - Professionalism and tact in representing the company to our customers - Independent and prudent judgement - Excellent time management skills with attention to detail - A working knowledge of MS Office (superficially, MS Project, Word, Outlook, Excel and PowerPoint) - Ability to work in a fast-paced, dynamic environment - Knowledge of working standards of Health and Safety, construction and CSA considered an asset Requirements - Condition of Employment: This position is subject to the successful completion of a Criminal Background Check. - Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process.

• Provide technical support to customers and contractors on FLS equipment during construction, commissioning, and operational maintenance. • Provide customer support by phone, email and remote support. • Work with sales and engineering departments to specify solutions for new systems and upgrades. • Review operation of new and existing installations and provide customers and engineering departments with recommendations for improvement. • Monitor customers and market for new opportunities and provide leads for the sales department. • Work with other team members to create continuous improvement of products and services. • Ensure that all work is performed in a safe manner and in compliance with all applicable safety rules and regulations. • Provide training and development support for other engineers in FLS. • May be designated as super user or product specialist for specific products. • Works with engineering and project management in transition of projects from engineering to commissioning phase. • Gap analysis, risk analysis, scope of work and training requirements. • Provide feedback to stakeholders regarding quality issues and suggestions for product and process improvements. • Provide thorough and timely reporting of services provided and key issues to management and customers. • Extensive contact with customers. • Must be able to maintain positive customer relationships. • Expenditure authority limited to personal and team expenses and basic tools and parts required for assignments. • Works independently on customers sites without direct supervision.