Xplore Inc

Role Description As a Data Scientist at Xplore, you will play a key role in developing and deploying data-driven solutions that support business growth, customer retention, and operational efficiency. You will work on impactful projects such as churn prediction, upsell targeting, and network optimization, applying advanced analytics and machine learning techniques to solve real-world problems. This role is ideal for someone who is passionate about turning data into actionable insights, enjoys hands-on modeling, and wants to grow their expertise in a collaborative environment. - Develop and implement predictive and prescriptive models like: - Customer churn and retention strategies - Upsell and cross-sell opportunity scoring - Product coverage estimation and optimization - Perform feature engineering, model training, validation, performance tuning, and deployment using advanced ML techniques - Collaborate with cross-functional teams (marketing, sales, operations, care, product) to translate business requirements into data science solutions - Support model deployment and monitoring in production environments - Conduct exploratory data analysis and provide insights to inform business decisions - Document methodologies and ensure reproducibility of work - Stay current with emerging tools and techniques in machine learning and analytics Qualifications - 3–5+ years of experience in applied data science or machine learning - Hands-on experience with predictive modeling, time-series forecasting, and statistical analysis - Proficiency in Python and ML frameworks (e.g., scikit-learn, TensorFlow, PyTorch) - Extensive experience with SQL and data manipulation in large datasets - Experience with cloud platforms and distributed computing - Strong problem-solving and analytical skills - Ability to communicate technical concepts to non-technical stakeholders - Familiarity with A/B testing and experimentation frameworks is a plus - Experience with end-to-end project ownership including deployment is an asset - Bachelor’s or Master’s in a quantitative field (e.g., Computer Science, Statistics, Mathematics, Engineering) Requirements - As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process. Benefits - Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Role Description We are seeking an Enterprise Account Executive to join our dynamic Xplore Business sales team. Based out of the East Coast, this role is responsible for driving new business acquisition and growth and managing key accounts. You will build strong client relationships, manage complex sales cycles, and deliver Xplore’s suite of B2B Internet connectivity and value-added services. Supported by a rapidly expanding fibre network and best-in-class leadership, this position offers significant earning potential and career growth. - Achieve monthly and quarterly sales targets for new business and recurring revenue - Actively prospect and engage new clients through in-person and virtual channels - Manage and grow existing accounts while identifying upsell opportunities - Develop proposals and close deals using approved pricing and offers - Leverage Salesforce to maintain pipeline and forecast accurately - Collaborate with Technical Operations and other stakeholders for solution design and implementation - Attend industry events and travel within assigned territories as required - Provide market feedback and insights to support pricing and strategy decisions Qualifications - College or Bachelor’s degree in Business, Marketing, or related field - 5+ years of B2B sales experience preferably in telecommunications or ISP industry - Proven track record of exceeding quotas and managing complex deals - High relationship building skills and results orientation - Strong knowledge of fibre networks and digital transformation solutions - Ability to engage with C-Suite and key decision-makers - Excellent communication, negotiation, and relationship-building skills - Proficiency in Salesforce and Microsoft Office Suite - Analytical thinking and problem-solving abilities - Adaptability in a fast-paced, high-growth environment - Customer-first mindset and commitment to exceptional service - Frequent travel within designated territory; valid driver’s license and reliable vehicle are required Requirements - As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. - Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Role Description Xplore Field Technicians are proud to be the face of the Xplore brand, performing the best installation and repair services for our residential and business customers. We are looking for a Dispatcher – Installation Technician to be located in our Fredericton or Woodstock, NB or Cornwall, ON or remotely from Nova Scotia/Newfoundland location. Reporting to the Dispatch Manager, this role will be responsible for supporting customers and technicians by: - Contacting customers and establishing appointment times - Responding to incoming changes in scheduling - Filling the evening shiftwork/rotation requirement Key responsibilities include: - Monitoring the appointment/dispatch board (confirming and moving calls when necessary) - Ensuring technicians are efficiently routed - Ensuring the proper technicians are going to the correct call - Responsible for pulling calls forward, always making sure the technicians’ days are full - Providing admin support for field technicians and crisis manage in the moment issues - Helping aid and provide support to cross-functional departments - Answering incoming customer calls and updating call logs, call records and other important documentation - Making customer calls in order to schedule or reschedule appointments for new installations or service work - Ensuring the drivers have the proper instructions to perform their duties - Prioritizing and organizing calls according to urgency - Working closely with other frontline managers to address quality of service issues - Identifying scheduling challenges and working with department managers to find solutions Qualifications - 2 years of customer service experience required - Previous dispatching experience is considered an asset - Problem solving skills - Excellent customer service skills; strong communication skills, both written and oral - Must be able to organize, prioritize and multi-task effectively - Professionalism and tact in representing the company to our customers - Independent and prudent judgement - Excellent time management skills with attention to detail - A working knowledge of MS Office (superficially, MS Project, Word, Outlook, Excel and PowerPoint) - Ability to work in a fast-paced, dynamic environment - Knowledge of working standards of Health and Safety, construction and CSA considered an asset Requirements - Condition of Employment: This position is subject to the successful completion of a Criminal Background Check. - Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process.

Role Description Xplore is now hiring Bilingual Customer Service Representatives in the Cornwall/Frederiton/Woodstock area to fully train and work all from the comfort of your own home! - Connect directly with customers to support in solving challenges. - Learn through multiple development channels. - Multi-task while dealing with stress experienced in remote work. - Complete at-home learning with a robust training program. Qualifications - Bilingualism (French/English) is required. - Experience in a contact center environment considered an asset. - Previous remote working experience is an asset. - Strong customer focus and a willingness to learn. - Self-motivated with a demonstrated ability to work independently. - Highly reliable with the ability to maintain regular attendance and punctuality. - A high level of accountability and trustworthiness. - Well-developed interpersonal and customer service skills. - Strong time management and organizational skills. - Ability to analyze and solve problems with strong attention to detail. - Ability to prioritize and multi-task while adapting in a fast-paced work environment. Requirements - A dedicated, private home office space in your residence. - The ability to work a flexible schedule between 7:00am – 11:00pm Atlantic time. - High-speed internet connection with download speeds of at least 25mbps (speed tests required). Benefits - Competitive compensation package. - $3.00/hour Bilingual Premium (French/English). - Bonus incentive opportunities up to $2,800 annually. - Excellent company benefits including health and dental. - Matched participation in group RRSP. Company Description Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better everyday rural living, for today and future generations.

Role Description We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of critical customer-facing and operational technology platforms within a telecom environment. This role will own end-to-end product roadmaps for platforms such as CRM, Telephony, IVR, Contact Center, and related customer engagement technologies, ensuring solutions drive measurable customer experience, operational efficiency, and business outcomes. Success in this role is measured by the timely delivery of a prioritized product roadmap that drives measurable improvements in customer and agent experience, operational efficiency, and platform stability. Outcomes are tracked through KPIs such as: - Customer satisfaction - Self-service and call containment rates - Reduction in handle time and defects - Stakeholder confidence - Platform’s ability to support future business needs Key responsibilities include: - Product Strategy & Roadmap - Bring a strong customer-first lens to backlog management and prioritization. - Own and drive the product vision and multi-year roadmap for customer and agent platforms (CRM, Telephony, IVR, Contact Center, workforce tools, integrations). - Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities. - Identify opportunities to modernize platforms leveraging cloud, automation, APIs, and AI where applicable. - Balance run-the-business stability with modernization and innovation. - Make trade-offs transparently, with strong alignment to customer and business outcomes. - Stakeholder & Business Engagement - Partner with Customer Operations, Sales, Marketing, and Network teams to understand business needs and pain points. - Act as the primary voice of the customer and business for assigned platforms. - Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence. - Agile Delivery & Backlog Ownership - Work closely with agile teams to ensure high-quality, incremental delivery. - Own and maintain the product backlog, including epics, features, and user stories. - Clearly define business requirements, acceptance criteria, and success metrics. - Prioritize work based on value, risk, dependencies, and capacity. - Participate actively in agile ceremonies (PI planning, sprint planning, reviews, retros). - Provide ongoing guidance to developers and testers throughout the sprint. - Enable incremental delivery in complex telecommunications environments with multiple systems and dependencies. - Technology & Vendor Management - Collaborate with architecture, engineering, and security teams to ensure scalable and compliant solutions. - Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight. - Ensure solutions integrate effectively across CRM, telephony, IVR, billing, and analytics ecosystems. - Champion the Voice of the Customer - Advocate for the customer (internal and external) in every product decision. - Leverage user insights, analytics, complaints, call drivers, and churn data to guide backlog priorities. - Validate requirements against real customer/agent's journeys and scenarios. - Partner with UX, service design, and research teams to deliver intuitive and accessible experiences. - Support experimentation, MVPs, and test-and-learn approaches to validate product ideas. - Ensure consistent experiences across digital, customer care, and retail channels. - Measurement & Continuous Improvement - Focus on results, not just delivery. - Define and track KPIs (e.g., call containment, AHT, FCR, NPS, system performance, adoption). - Leverage data and insights to continuously improve platform capabilities and customer journeys. - Champion best practices in product management, agile delivery, and customer-centric design. - Ensure Trust, Reliability, and Compliance - Balance innovation with operational excellence and customer trust. - Ensure features meet security, privacy, and regulatory requirements. - Identify and mitigate risks related to service continuity, data integrity, and customer impact. - Validate that new capabilities integrate smoothly with existing systems and journeys without degrading the customer experience. Qualifications - 5+ years of experience as a Product Owner in telecommunications, digital services, or other large-scale customer environments. - Strategic thinking with strong execution focus. - Experience leading platform modernization or cloud transformation initiatives. - Familiarity with API-based integrations and microservices architectures. - Exposure to AI-driven customer care, chatbots, or speech analytics. - Strong understanding of customer experience principles and journey-based delivery. - Hands-on experience working with agile development teams (Scrum, Kanban). - Demonstrated ability to translate customer needs and business goals into clear product requirements. - Comfort working in complex environments with multiple systems, integrations, and dependencies. - Strong stakeholder management and communication skills. - Ability to use data, insights, and experimentation to guide product decision. - A strategic customer-first mindset with a focus on measurable outcomes. Benefits - Opportunity to help shape how connectivity experiences evolve for customers across Canada. - Work alongside teams that are passionate about improving the customer experience. - Deliver meaningful product innovations in a dynamic and growing organization. - Make a real impact on how customers discover, connect with, and rely on Xplore services every day. Conditions of Employment - This position is subject to the successful completion of a Criminal Background Check. - Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process.

Build the Data Infrastructure That Powers Insights from Space Xplore is a highly differentiated, venture-backed commercial space company. We design, build, and operate satellites and sensors that collect high-fidelity Earth observation data, enabling insights that support social, economic, environmental, and security outcomes across the globe. Every image we collect is trillions of spectral data points - revealing the physical and chemical state of Earth in ways conventional imaging cannot. Our multi-sensor satellite captures and combines multi-modal remote sensing data with edge computing and high-throughput communications capabilities to generate spatial insights for our customers around the world.  In this position, you will play a role in developing and scaling the software that powers our data processing pipelines. You will be responsible for building robust, scalable systems that support low latency satellite tasking, telemetry, data automation, and image processing workflows. You’ll take ownership of complex technical challenges, ensuring high performance, reliability, and efficiency in delivering space-based data solutions. The Mission We are hiring a Senior Full Stack Developer to lead the design and development of scalable data infrastructure powering Xplore’s satellite operations and Earth observation platform. Preferred Job Locations Resident In State of Illinois: Remote with min. 6 – 8 multi-day trips to Xplore HQ per year. Resident In State of Massachusetts: Remote with min. 6 – 8 multi-day trips to Xplore HQ per year. What You Will Build - Satellite operations and data processing pipelines - Integrations with global ground station networks - Robust, scalable systems supporting satellite tasking, telemetry, and data automation - Image processing workflows for Earth observation data - High-performance, reliable data solutions delivering space-based insights - What You Will Own Data Pipeline Architecture & Development - Design, build, and maintain scalable cloud-native data pipelines - Architect event-driven systems and high-volume data processing infrastructure - Optimize cloud-based infrastructure on Amazon Web Services (ECS, S3, SQS) - Develop containerized application deployments and real-time data pipelines Satellite Operations & Integrations - Build and maintain integrations with global ground station networks - Develop satellite tasking, telemetry, and command software - Automate data ingestion, processing, and delivery workflows - Support image processing pipelines for hyperspectral Earth observation data System Ownership & Execution - Independently lead development efforts and ship high-quality code - Manage shifting priorities in a fast-paced, mission-driven environment - Take technical ownership from architecture through deployment - Collaborate with spacecraft, payload, and mission engineering teams to ensure flight readiness Your work will directly influence our ability to collect, process, and deliver high-fidelity Earth observation data from orbit.

Build the Data Infrastructure That Powers Insights from Space Xplore is a highly differentiated, venture-backed commercial space company. We design, build, and operate satellites and sensors that collect high-fidelity Earth observation data, enabling insights that support social, economic, environmental, and security outcomes across the globe. Every image we collect is trillions of spectral data points - revealing the physical and chemical state of Earth in ways conventional imaging cannot. Our multi-sensor satellite captures and combines multi-modal remote sensing data with edge computing and high-throughput communications capabilities to generate spatial insights for our customers around the world.  In this position, you will play a role in developing and scaling the software that powers our data processing pipelines. You will be responsible for building robust, scalable systems that support low latency satellite tasking, telemetry, data automation, and image processing workflows. You’ll take ownership of complex technical challenges, ensuring high performance, reliability, and efficiency in delivering space-based data solutions. The Mission We are hiring a Senior Full Stack Developer to lead the design and development of scalable data infrastructure powering Xplore’s satellite operations and Earth observation platform. Preferred Job Locations Resident In State of Illinois: Remote with min. 6 – 8 multi-day trips to Xplore HQ per year. Resident In State of Massachusetts: Remote with min. 6 – 8 multi-day trips to Xplore HQ per year. What You Will Build - Satellite operations and data processing pipelines - Integrations with global ground station networks - Robust, scalable systems supporting satellite tasking, telemetry, and data automation - Image processing workflows for Earth observation data - High-performance, reliable data solutions delivering space-based insights - What You Will Own Data Pipeline Architecture & Development - Design, build, and maintain scalable cloud-native data pipelines - Architect event-driven systems and high-volume data processing infrastructure - Optimize cloud-based infrastructure on Amazon Web Services (ECS, S3, SQS) - Develop containerized application deployments and real-time data pipelines Satellite Operations & Integrations - Build and maintain integrations with global ground station networks - Develop satellite tasking, telemetry, and command software - Automate data ingestion, processing, and delivery workflows - Support image processing pipelines for hyperspectral Earth observation data System Ownership & Execution - Independently lead development efforts and ship high-quality code - Manage shifting priorities in a fast-paced, mission-driven environment - Take technical ownership from architecture through deployment - Collaborate with spacecraft, payload, and mission engineering teams to ensure flight readiness Your work will directly influence our ability to collect, process, and deliver high-fidelity Earth observation data from orbit.

Role Description Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Cornwall, Ontario / Fredericton, New Brunswick / Woodstock, New Brunswick area to fully train and work all from the comfort of your own home! - Connect directly with customers to support in solving challenges they face. - Learn through multiple development channels. - Multi-task while managing stress in a work-from-home environment. - Complete at-home learning with a robust training program. Qualifications - Bilingualism (French/English) is an asset. - Experience in a contact center environment considered an asset. - Previous remote working experience is an asset. - Strong customer focus and a willingness to learn. - Self-motivated with a demonstrated ability to work independently and manage time effectively. - Highly reliable with the ability to maintain regular attendance and punctuality. - A high level of accountability and trustworthiness. - Well-developed interpersonal and customer service skills. - Strong time management and organizational skills. - Ability to analyze and solve problems with strong attention to detail. - Ability to prioritize and multi-task while adapting in a fast-paced work environment. Requirements - Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email. - Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner. - Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations. - Documenting and prioritizing trouble tickets and technical issues on customer accounts. - Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements. Benefits - Competitive compensation package. - $3.00/hour Bilingual Premium (French/English). - Eligible for an additional employee loyalty bonus of up to $1000. - Bonus incentive opportunities up to $2,800 annually. - Excellent company benefits including health and dental. - Matched participation in group RRSP. Condition of Employment As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process. Accessibility Commitment Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.