Role Description Xplore Field Technicians are proud to be the face of the Xplore brand, performing the best installation and repair services for our residential and business customers. We are looking for a Dispatcher – Installation Technician to be located in our Fredericton or Woodstock, NB or Cornwall, ON or remotely from Nova Scotia/Newfoundland location. Reporting to the Dispatch Manager, this role will be responsible for supporting customers and technicians by: - Contacting customers and establishing appointment times - Responding to incoming changes in scheduling - Filling the evening shiftwork/rotation requirement Key responsibilities include: - Monitoring the appointment/dispatch board (confirming and moving calls when necessary) - Ensuring technicians are efficiently routed - Ensuring the proper technicians are going to the correct call - Responsible for pulling calls forward, always making sure the technicians’ days are full - Providing admin support for field technicians and crisis manage in the moment issues - Helping aid and provide support to cross-functional departments - Answering incoming customer calls and updating call logs, call records and other important documentation - Making customer calls in order to schedule or reschedule appointments for new installations or service work - Ensuring the drivers have the proper instructions to perform their duties - Prioritizing and organizing calls according to urgency - Working closely with other frontline managers to address quality of service issues - Identifying scheduling challenges and working with department managers to find solutions Qualifications - 2 years of customer service experience required - Previous dispatching experience is considered an asset - Problem solving skills - Excellent customer service skills; strong communication skills, both written and oral - Must be able to organize, prioritize and multi-task effectively - Professionalism and tact in representing the company to our customers - Independent and prudent judgement - Excellent time management skills with attention to detail - A working knowledge of MS Office (superficially, MS Project, Word, Outlook, Excel and PowerPoint) - Ability to work in a fast-paced, dynamic environment - Knowledge of working standards of Health and Safety, construction and CSA considered an asset Requirements - Condition of Employment: This position is subject to the successful completion of a Criminal Background Check. - Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process.

• Provide technical support to customers and contractors on FLS equipment during construction, commissioning, and operational maintenance. • Provide customer support by phone, email and remote support. • Work with sales and engineering departments to specify solutions for new systems and upgrades. • Review operation of new and existing installations and provide customers and engineering departments with recommendations for improvement. • Monitor customers and market for new opportunities and provide leads for the sales department. • Work with other team members to create continuous improvement of products and services. • Ensure that all work is performed in a safe manner and in compliance with all applicable safety rules and regulations. • Provide training and development support for other engineers in FLS. • May be designated as super user or product specialist for specific products. • Works with engineering and project management in transition of projects from engineering to commissioning phase. • Gap analysis, risk analysis, scope of work and training requirements. • Provide feedback to stakeholders regarding quality issues and suggestions for product and process improvements. • Provide thorough and timely reporting of services provided and key issues to management and customers. • Extensive contact with customers. • Must be able to maintain positive customer relationships. • Expenditure authority limited to personal and team expenses and basic tools and parts required for assignments. • Works independently on customers sites without direct supervision.

Role Description The Electrophysiology Field Clinical Specialist will provide expert clinical product and technical assistance and training to physicians, laboratory staff, and sales representatives on the effective and safe use of the Farapulse (FARAPULSE - Pulsed Field Ablation System - Boston Scientific) system during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals. In addition, you will also specialize with our wider portfolio including POLARx and Opal equipment. This remote field-based role offers a permanent position and covers Portugal. - Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system, and software development. - Educates customers and internal Boston Scientific employees on the merits and proper clinical usage of the Farapulse device by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all abreast of the latest product and technology developments. - Attends cases in labs of hospital accounts for case support and development efforts of the Farapulse system and its components. - Providing initial and continuous, as needed, training and feedback for development team and sales representatives (as appropriate) on Farapulse, development process, products and features, and procedures involving those products and features. - Meets with existing and potential clients (e.g., physicians, physician office groups at hospitals) by traveling (in an automobile or airplane) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals. - Develops relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospitals and to identify key decision makers to facilitate future sales. - Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions. - This remote field-based role will require travel (approximately 80%) across Portugal. Qualifications - Successfully completed studies within Biomedical Sciences/Engineering (or a similar subject area), preferably within electrophysiology. - At least 8-10 years of professional industry experience in a similar role having worked with mapping systems. - Experience with Opal mapping is beneficial. - Strong communication skills. - Can understand and communicate complex technical and clinical details. - Professional working proficiency language skills in both Portuguese and English. Additional Spanish language skills are appreciated. - Can rapidly adapt to a very dynamic marketplace. - Strong team player, collaborative, and can build relationships and work cross-functionally. - Self-motivated and can influence others. - Flexible, adaptable but focused and persistent. - Willing and can travel extensively as required by workload. Benefits - Experience in a groundbreaking multinational company with attractive benefits. - Upskilling. - Mentoring. - A company with a purposeful mission. - A field-based role. - A permanent position.

Role Description We are looking for a Technical Support Engineer to join our global team of Support professionals. This successful candidate will be responsible for providing technical support measured against SLA for Wowza Media Systems products and services across our customers' numerous workflows and deployments. The ideal candidate will have experience in media streaming products and services, troubleshooting entire workflows including complex video delivery systems, networking issues, and working with and educating customers at all skill levels. Qualifications - 5+ years related experience in the above referenced areas - Prior experience in providing external customer support in a Service Desk environment - Prior experience in managing SLA’s - Prior experience working in a SaaS environment - Excellent verbal, written, organizational and interpersonal skills - Ability to work remotely and independently while maintaining productivity metrics - Real world deployment experience with live and on demand video/audio streaming, codecs, encoding technologies and media players - Experience with networking and working knowledge of TCP, UDP, ICMP, bandwidth and latency - Experience with different operating systems and virtualizations including but not limited to Windows, Linux, MacOS, iOS, Android, and VMWare - Proficient in multiple environments such as Java, XML, HTML, JavaScript - Experience with streaming protocols including but not limited to: RTMP(S) and its flavors, RTP/RTSP, Apple HTTP(S) Live Streaming, an understanding of the new LL-HLS, WebRTC, and CMAF - Prior experience with managing cloud-based deployments such as Web Servers (HTTP), and Cloud Based Services (AWS, Google, Azure) - Prior experience with Wowza products and services a plus - Ability to work non-traditional shifts as requested Requirements - Dedication to learning ongoing Wowza product knowledge - Work to ensure Service Level Agreements (SLA) are met - Adhere to defined metrics and KPIs - Contribute to the tech support knowledge base by adding and maintaining data - Provide feedback on processes and documentation to improve customer experience - Reproduce workflows by mirroring or using real customer configurations - Mentor and train junior technical support staff on technical and procedural matters - Provide unapologetic “customer obsessed” service and support Shift - 2nd covering EU Company Description Wowza Media Systems is a Colorado-based, globally known leader providing video and media streaming software solutions to customers for whom video is mission critical but not a core competency. Wowza’s software enables its customers to deliver high fidelity video streams from (m)any sources to (m)any destinations, with low latency, reliable at large scale. Wowza’s solutions are implemented across video platforms, gaming, fitness, auction and commerce, education and government applications. The Company is backed by private equity firm Clearhaven Partners. Why Work for Wowza - Wowza’s team works to connect the larger community with our passion for tech. - From live-streaming graduation ceremonies for local high schools to participating in events like SheTech, employees are able to cultivate the same creative energy that first brought the company to life. - Employees are encouraged to take ownership of their role with limited oversight — and coworkers are happy to help one another out. - Wowza Media Systems is an equal opportunity employer, committed to creating a diverse and inclusive environment for all people to thrive in.