Role Description M-Files is looking for a hands-on, execution-oriented Program Manager to help run and scale our strategic partnership with Microsoft. This role sits in Strategic Operations and supports the full partnership portfolio—co-selling, co-marketing, and co-development—by driving day-to-day coordination, cross-functional execution, and operational follow-through. You will be a central force in turning partnership priorities into real outcomes: - Aligning the right internal teams - Moving decisions to closure - Unblocking execution - Ensuring we consistently deliver on commitments with Microsoft and within M-Files This role includes significant interaction with Microsoft stakeholders and requires strong internal leadership skills to coordinate across Sales, Marketing, Product, Engineering, and Operations. Great execution requires great visibility—so you will also ensure there is clear, consistent reporting and operational transparency. Key Responsibilities - Drive partnership execution across co-sell, co-marketing, and co-development - Translate partnership priorities into clear workstreams, owners, timelines, and deliverables—then drive them to completion - Coordinate cross-functional execution (Sales, Marketing, Product, Engineering, RevOps / GTM Ops, Finance, Legal) to ensure commitments are delivered on time and at quality - Proactively identify risks, bottlenecks, and decision gaps—and push them to resolution with the right stakeholders - Own follow-through: ensure action items close, dependencies are managed, and work doesn’t stall in ambiguity - Run the operating cadence that keeps work moving - Lead the partnership operating rhythm: weekly execution syncs, workstream reviews, and readiness check-ins - Ensure meetings are decision-oriented and outcome-driven (clear goals, pre-reads when needed, crisp notes, explicit owners, deadlines) - Prepare partnership leadership for internal and Microsoft-facing engagements (briefs, agendas, objectives, next steps) - Maintain alignment between what we say we’re doing and what is actually happening across teams - Operationalize scalable processes (so execution gets easier over time) - Build or improve practical workflows that enable Microsoft-related execution to scale - Create lightweight standards and ways of working that reduce friction and increase repeatability—without adding bureaucracy - Drive adoption by ensuring processes are easy to use, clearly owned, and embedded into how teams operate - Ensure performance visibility as part of execution (not separate from it) - Establish clear definitions of what good looks like for partnership execution (milestones, outcomes, KPI indicators) - Provide consistent operational visibility to partnership leadership: what shipped, what progressed, what’s blocked, what needs escalation - Partner with RevOps / analytics stakeholders to ensure reporting is accurate and decision-useful - Highlight trends and insights that improve execution quality and speed - Support Microsoft interactions by ensuring tight coordination, responsiveness, and disciplined follow-through on shared initiatives - Help orchestrate joint work across Microsoft alliance sales, product marketing, product management, and engineering counterparts - Represent M-Files with professionalism and reliability—making it easy for Microsoft teams to engage and execute with us Outcomes to be achieved (what success looks like) - Partnership initiatives consistently move from idea → plan → execution → measurable outcomes - Cross-functional teams are aligned, blockers are escalated early, and commitments are delivered reliably - The partnership operates with a strong cadence: clear priorities, clear owners, clear next steps, and high follow-through - Execution scales over time through practical operational improvements and repeatable processes - Leadership has dependable visibility into progress and performance—because execution is disciplined and well-run Qualifications - 5–10 years of experience in program management, business operations, or strategic initiative execution in SaaS / enterprise software - Demonstrated strength in cross-functional coordination: driving work across teams without direct authority - Strong execution muscle: you proactively drive clarity, set structure, remove blockers, and close loops - Excellent communication: concise, action-oriented, and comfortable with senior stakeholders - High reliability and ownership: you pride yourself on consistent execution and follow-through Preferred - Experience working with Microsoft (partner ecosystem, co-sell, marketplace, product collaboration) — helpful but not required - Partnerships exposure (alliances, ecosystem, channels) — a plus but not required - Comfort working with operational metrics and performance visibility as part of running programs (not as a standalone analytics role) Participation in our Recruitment Process - Initial Screening w/People & Culture Team Member - Hiring Manager (SVP, Strategic Operations & Corporate Development) - Additional Internal Stakeholder(s) - Possible Final Interview w/CEO Why M-Files? We are a global company with Finnish roots and with our own product that we are greatly proud of! By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market! Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey. What We Offer - As remote enabled company our employees enjoy the flexibility to establish their own life/work balance - 10 paid holidays annually - Unlimited PTO - Matching 401K Plan (25% of employee's contribution up to the IRS max) - Health insurance (PPO and HDHP/HSA plans offered) - Dental insurance - Vision insurance - Life insurance (1x employee salary) - Short-term disability (employer paid) - Long-term disability (employer paid) - Flexible Spending Plan (medical and dependent)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Intern, Products and Solutions, 2027 Mastercard Summer Internship Program - Sydney, Australia Who is Mastercard? We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. Product Teams at Mastercard Our objective is to build best in class payment experiences, greater relevance and increased brand preference among consumers, merchants, financial institutions and strategic partners. We drive the product strategy and go to market for consumer and commercial portfolios, digital product experiences and new payment flows across Australia, New Zealand and the Pacific Islands. Our Summer Intern program is a 9-week comprehensive program that offers exposure to multiple business areas and practices, and potential for a Graduate role in our Launcher program. As an intern, you will gain hands-on experience in a real work environment while contributing to the department's objectives. You will also be tasked with completing projects that will enhance your skills and knowledge relevant to the Product Management role. Job Description• Partner cooperatively in a team environment to support evolution of a wide array of programs across Mastercard business• Liaise with global customer base to identify opportunities to improve current programs and develop understanding of customer needs• Support larger team functions related to ensuring customer compliance with Mastercard standards• Will work with analytic insights and tools to facilitate compliance, investigative, and reporting initiatives• Perform project management duties, creating and documenting processes, developing timelines, managing compliance cases, supporting risk mitigation for our third parties • Communicate across key stakeholders to out into place action plans to address vulnerabilities and weaknesses• Interface with customers, both internal and external, to effectively communicate and educate on program rules, procedures and best practices• Perform desktop research to identify regional or global trends and develop key performance metrics and reporting• Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed Program Components • Work on client projects with members of the Product Management team. • Participate in social events with other Mastercard interns. • Deliver a presentation on learnings at the end of the program. Program Requirements• Analytical, investigative and problem-solving skills• Strategic thinker with ability to derive and translate data analytics to meet business goals• Sound written and verbal communication skills• Project management skills, highly organized with strong attention to detail• Must be able to work independently in developing and mapping out solutions• Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results• Expert PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access; programming and coding ability a plus• Experience with Tableau, Domo, or other comparable business intelligence tools• Understanding of risk management disciplines • Studying a bachelor's degree with expected graduation between June 2027 and Dec 2027• Able to commit to internship period from 30 Nov 2026 to 29 Jan 2027. (Note: start/end dates cannot be negotiated). Join us and be a part of a leading payments and technology company that believes in endless, priceless possibilities for everyone! Internship Period: 30 Nov 2026 to 29 Jan 2027 (9 weeks) Visa Sponsorship: Mastercard Australia cannot sponsor intern and full-time employment visas, and only candidates who possess full legal working rights in Australia will be considered (PRs & Citizens of AUS/NZ only). Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description Resource Innovations is seeking an Energy Efficiency Retail Program Lead to join our growing team in Michigan. This role is pivotal in driving the success of our Michigan-based energy efficiency initiatives. You will serve as the primary liaison between our program and major retailers to facilitate point-of-purchase discount programs. Your goal is to make energy-efficient products more affordable and accessible for residential customers across the state. This role will work with a growing team of experienced energy efficiency program professionals in a dynamic and fast-paced environment and may have the opportunity to contribute to additional new business proposals and new program development. Duties and Responsibilities - Act as the primary analyst within our proprietary project management system to track program benchmarks, retailer participation, and incentive budget impact. - Develop and generate unique coupon codes and promotional identifiers tailored to specific retail partners (Lowe’s, Home Depot, etc.). - Reconcile monthly sales and redemption data provided by retailers against internal system records to ensure accuracy in rebate processing. - Coordinate with retail corporate offices to ensure coupon codes are properly integrated into their respective POS (Point of Sale) systems. - Analyze redemption trends and program sell-through data to provide actionable insights to the Program Manager(s). - Conduct rigorous internal audits of data entries to prevent duplication of incentives and ensure compliance with utility regulatory requirements. - Maintain detailed SOPs (Standard Operating Procedures) for code generation and data uploading within the project management system. - Develop and maintain accurate and timely reporting. - Create and collaborate on procedural documentation in support of the Program Manager. - Ensure data accuracy and integrity in all internal and external reports. - Other duties as assigned. Qualifications - 3+ years in data coordination, program operations, or retail analytics—preferably within the energy, utility, or rebate sectors. - Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) and experience managing complex datasets. - Demonstrated ability to quickly master proprietary software and project management tools. - High level of precision in data entry and code generation; an "eye for the small things" is essential to avoid large-scale data errors. - Strong organizational skills with the ability to manage multiple timelines for various seasonal promotion rollouts. - Ability to translate technical data findings into clear, concise updates for non-technical stakeholders. - Process-oriented with a focus on streamlining workflows and improving efficiency. - Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives. - Independent worker capable of taking ownership of assigned tasks, proposing solutions, and suggesting improvements to existing processes related to reporting, tracking, and analysis. - Able to meet deadlines while adapting to shifting priorities and evolving business needs. - Good communication skills both written and verbal. - Bachelor’s degree in business operations, Data Analytics, Information Systems, or a related field. - Interest in sustainability and passionate about making a meaningful impact on the environment. Requirements - B.A. degree in Business Operations, Data Analytics, Information Systems, or B.A. / B.S. Degree in related field preferred. Relevant experience may substitute for degree. - Experience in energy efficiency programs, retail coupon programs, or other utility programs is a plus. Benefits - Competitive salaries based on a candidate's skills, experience, and qualifications for the position. - Compensation range for the base salary for this position is $55,000-$75,000. - Eligibility for a discretionary annual bonus. - Comprehensive benefits package designed to promote health, financial security, and work-life balance. - Three weeks of paid vacation annually. - Paid holidays. - 401(k) retirement plan with employer match. - Medical, dental, and vision coverage. - Parental leave. - Employee assistance program. - Commuter benefits and additional supplemental offerings.

• Eliminate friction across teams • Drive clarity, accountability, and delivery • Ensure Salesforce and adjacent systems scale with the business • Own team rhythm, cross-functional coordination, and technical delivery—helping multiple stakeholders move quickly while maintaining structure and quality • Act as the primary orchestrator across Sales, Customer Success, Finance, Product, and Marketing • Identify cross-team dependencies and proactively remove blockers to execution • Translate business needs into technical requirements and Salesforce solutions • Serve as a trusted partner to GTM teams, ensuring systems support evolving workflows • Lead end-to-end delivery of Salesforce initiatives, including: • Sales Cloud, Service Cloud, and related integrations • Contribute hands-on to: • Solution design and architecture • Configuration (flows, validation rules, objects) • Light Apex / SOQL / integrations where needed • Partner with engineering to ensure scalable, maintainable implementations • Drive release management, QA, and deployment processes • Establish and maintain operating cadence across teams: • Sprint planning, backlog grooming, and release prioritization • Own Jira and system workflows: • Ensure tickets are clearly defined, prioritized, and progressing • Lead recurring forums: • Weekly execution calls • Cross-functional alignment sessions • Act as the “voice of delivery”, ensuring deadlines and commitments are met • Build and maintain real-time dashboards and reporting across Salesforce and BI tools • Provide clear visibility into project status, risks, and outcomes • Continuously improve: • Business processes • Data integrity and governance • System scalability and usability • Drive alignment across systems including: • Salesforce (core) • CLM / CPQ / billing tools • Marketing automation platforms • Lead key initiatives such as: • Process redesign (e.g., deal flow, amendments, renewals) • New product launches and system enablement • Data model and workflow optimization • Ensure SOX compliance, audit readiness, and documentation integrity • Maintain clear documentation of: • System architecture • Business processes • Key workflows and dependencies