M-Files

• Serve as the primary point of contact for a portfolio of existing customers • Drive account expansion through upselling, cross-selling, and renewal strategies • Understand each customer’s business goals, challenges, and product usage to deliver ongoing value • Partner with Customer Success, Professional Services, and Product teams to support customer outcomes • Identify at-risk accounts early and coordinate retention strategies • Conduct regular account reviews and success check-ins • Maintain accurate forecasting and pipeline management using CRM tools (e.g., Salesforce) • Stay informed on M-Files product updates, roadmap, and new capabilities to share with customers • Travel for customer meetings or QBRs as needed

Role Description As an Account Manager at M-Files, you’ll play a key role in nurturing long-term customer relationships and driving revenue growth within our existing customer base. You’ll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value, and ensure customer satisfaction and retention. This role requires excellent relationship management, solution selling, and communication skills, as well as the ability to work cross-functionally to support customer success and growth initiatives. Responsibilities and Duties - Serve as the primary point of contact for a portfolio of existing customers - Drive account expansion through upselling, cross-selling, and renewal strategies - Understand each customer’s business goals, challenges, and product usage to deliver ongoing value - Partner with Customer Success, Professional Services, and Product teams to support customer outcomes - Identify at-risk accounts early and coordinate retention strategies - Conduct regular account reviews and success check-ins - Maintain accurate forecasting and pipeline management using CRM tools (e.g., Salesforce) - Stay informed on M-Files product updates, roadmap, and new capabilities to share with customers - Travel for customer meetings or QBRs as needed Qualifications - Bachelor's degree and/or equivalent work experience as outlined - 3–5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales - Proven ability to manage and grow a portfolio of existing B2B customer accounts - Strong communication and relationship-building skills with executive stakeholders - Proactive, customer-centric approach to retention and growth - Skilled in consultative selling and identifying customer needs - Comfortable collaborating cross-functionally in a fast-paced environment - Proficient in Salesforce or other CRM systems Preferred Experience - Experience in information management, document/content management, or enterprise SaaS - Familiarity with expansion sales strategies and frameworks (e.g., SPICED, land-and-expand) - Experience managing mid-market or enterprise customer relationships - Background in industries such as Energy, Utilities, Financial Services, or Professional Services Participation in our Recruitment Process - Initial Phone Screen w/People & Culture Team Member - Hiring Manager (Sales Director) - Additional Sales Leadership - Peer Level Interview (Internal Team Member) - Panel Interview/Presentation Assessment - Final Interview: SVP, Sales (based on availability) Benefits - Base + Commission: M-Files offers excellent compensation including a base salary plus commission on sales. There is no cap on commission (50/50 split, monthly payout) - As a remote-first enabled company our employees enjoy the flexibility to establish their own life/work balance - 10 paid holidays annually - Unlimited PTO - Matching 401K Plan (25% of employees' contribution up to the IRS max) - Health insurance (PPO and HDHP/HSA plans offered) - Dental insurance - Vision insurance - Employee Health Resource App - Monthly Remote Stipend - Life insurance (1x employee salary) - Short-term disability (employer paid) - Long-term disability (employer paid) - Flexible Spending Plan (medical and dependent)

**Summary of the Role** M-Files is looking for a high-potential, execution-oriented analyst to serve as a go-to resource within Strategic Operations, supporting key strategic priorities across the company.** **This role is designed for an early-career professional who thrives in a fast-moving environment and enjoys turning ambiguity into action. You will help translate ideas, questions, threads, and leadership discussions into a structured, organized program—with clear workstreams, owners, meeting cadence, KPIs, baselines, impact estimates, and crisp executive-ready communication.** **The Strategic Operations Analyst position requires strong judgment, high reliability, and a bias for action—someone who prides themselves on driving execution every day, not just producing analysis. **Key Responsibilities** **Turn ambiguity into a structured program that moves** - Translate strategic priorities into clear workstreams, owners, timelines, and deliverables—then drive follow-through to completion. - Build and maintain lightweight program structure: operating plans, workback schedules, decision logs, action trackers, and weekly priorities. - Proactively identify gaps, risks, and dependencies—and push them toward resolution with the right stakeholders. **Run the operating cadence (calendar, meetings, coordination)** - Own the execution rhythm: scheduling, agendas, pre-reads, notes, action items, owners, and deadlines. - Ensure meetings are decision-oriented and outcome-driven with explicit owners and deadlines. - Maintain alignment between what leadership believes is happening and what is actually happening across teams. **Analytics, KPIs, baselines, impact estimates** - Build and maintain KPI definitions and baseline measurement approaches so progress can be quantified credibly. - Perform hands-on analysis in Excel: data cleanup, modeling, scenario analysis, impact estimation, and performance tracking. - Create simple measurement systems that make progress visible and highlight where execution is slipping. **Reporting and dashboards (to drive action, not bureaucracy)** - Provide consistent operational visibility: what shipped, what progressed, what’s blocked, what needs escalation. - Create and maintain dashboards and reporting outputs (Excel / PowerPoint, and BI tools where applicable) that enable fast decision-making. - Use reporting as a tool to drive action and accountability, not as the end product. **Executive-ready communication (PowerPoint and structured writing)** - Create high-quality, executive-ready PowerPoint decks: updates, operating reviews, decision memos, and strategic readouts. - Write clear, concise summaries that synthesize complex inputs into “what matters / what changed / what we need to do next.” - Support leadership preparation for key meetings and reviews with briefs, agendas, objectives, and next steps. **Outcomes to be achieved (what success looks like)** - Key strategic priorities consistently move from idea → plan → execution → measurable outcomes. - Cross-functional teams are aligned, blockers are escalated early, and commitments are delivered reliably. - The operating cadence is disciplined: clear priorities, clear owners, clear next steps, and consistent follow-through. - Leadership has dependable visibility into progress and performance because execution is well-run week over week.

Role Description M-Files is looking for a high-potential, execution-oriented analyst to serve as a go-to resource within Strategic Operations, supporting key strategic priorities across the company. This role is designed for an early-career professional who thrives in a fast-moving environment and enjoys turning ambiguity into action. You will help translate ideas, questions, threads, and leadership discussions into a structured, organized program—with clear workstreams, owners, meeting cadence, KPIs, baselines, impact estimates, and crisp executive-ready communication. The Strategic Operations Analyst position requires strong judgment, high reliability, and a bias for action—someone who prides themselves on driving execution every day, not just producing analysis. Key Responsibilities - Turn ambiguity into a structured program that moves. - Translate strategic priorities into clear workstreams, owners, timelines, and deliverables—then drive follow-through to completion. - Build and maintain lightweight program structure: operating plans, workback schedules, decision logs, action trackers, and weekly priorities. - Proactively identify gaps, risks, and dependencies—and push them toward resolution with the right stakeholders. - Run the operating cadence (calendar, meetings, coordination). - Own the execution rhythm: scheduling, agendas, pre-reads, notes, action items, owners, and deadlines. - Ensure meetings are decision-oriented and outcome-driven with explicit owners and deadlines. - Maintain alignment between what leadership believes is happening and what is actually happening across teams. - Build and maintain KPI definitions and baseline measurement approaches so progress can be quantified credibly. - Perform hands-on analysis in Excel: data cleanup, modeling, scenario analysis, impact estimation, and performance tracking. - Create simple measurement systems that make progress visible and highlight where execution is slipping. - Provide consistent operational visibility: what shipped, what progressed, what’s blocked, what needs escalation. - Create and maintain dashboards and reporting outputs (Excel / PowerPoint, and BI tools where applicable) that enable fast decision-making. - Use reporting as a tool to drive action and accountability, not as the end product. - Create high-quality, executive-ready PowerPoint decks: updates, operating reviews, decision memos, and strategic readouts. - Write clear, concise summaries that synthesize complex inputs into “what matters / what changed / what we need to do next.” - Support leadership preparation for key meetings and reviews with briefs, agendas, objectives, and next steps. Outcomes to be achieved - Key strategic priorities consistently move from idea → plan → execution → measurable outcomes. - Cross-functional teams are aligned, blockers are escalated early, and commitments are delivered reliably. - The operating cadence is disciplined: clear priorities, clear owners, clear next steps, and consistent follow-through. - Leadership has dependable visibility into progress and performance because execution is well-run week over week. Qualifications - 1–4 years of experience in an execution-oriented environment (e.g., business operations, consulting, investment banking, strategy & ops, program support, GTM ops, analytics). - Advanced Excel skills (analysis, modeling, comfort working with imperfect data). - Strong PowerPoint skills (can build clean, executive-ready decks quickly with attention to detail). - Excellent written communication: concise, structured, action-oriented. - Strong ownership and reliability; you pride yourself on consistent execution and follow-through. - Highly organized and able to manage multiple threads without dropping details. Preferred (nice to have) - Experience supporting operating rhythms (weekly business reviews, QBRs, operational reviews). - Familiarity with dashboards / BI tools (Power BI, Tableau) and/or basic SQL. - Exposure to SaaS business models, pricing/packaging, or cross-functional transformation initiatives. Benefits - As a remote-enabled company, our employees enjoy the flexibility to establish their own life/work balance. - 10 paid holidays annually. - Unlimited PTO. - Matching 401K Plan (25% of employee's contribution up to the IRS max). - Health insurance (PPO and HDHP/HSA plans offered). - Dental insurance. - Vision insurance. - Life insurance (1x employee salary). - Short-term disability (employer paid). - Long-term disability (employer paid). - Flexible Spending Plan (medical and dependent).

• Serve as Subject Matter and Solution Expert in M-Files software and Systems Integration. • Work closely with the Customer and Project Team to discuss customer needs and design solutions to satisfy those requirements on new and ongoing customer implementations. • Serve as the technical design leader on multiple projects. • Translate Business Requirements to a technical solution design to be implemented by the project consultants. • Work with other members of your project team to design, develop and deploy solutions on a varying number of Customer engagements. • Review requirements and develop solutions and relevant documentation. • Oversee delivery validation to ensure deliverables are met and exceed customer expectations for quality and reliability. • Work closely with Project Management on all aspects of project planning which includes developing timelines and outlining necessary tasks for successful project completion. • Coordinate with the Consultants on the technical aspects of deployments to ensure they are met. • Coordinate with project management and assist with any necessary change requests and product updates required for customer success from R&D and Product Management • Assist with requirements gathering, solution design, development, deployment, migration, QA, UAT, and other consulting related engagements • Help customer identify and clarify their needs. • Identify and validate M-Files integrations with existing data sources. • Provide consultation on design best practice. • Validate Customer Requirements are met. • Mentor and lead more junior members of the consulting unit. • Be a key participant in requirements review, solution design and documentation. • Ensure deployments exceed customer expectations for quality and reliability. • Work closely with M-Files Project Management to ensure timelines and technical aspects of a deployments are met.

Role Description The Project Manager will manage projects that are aimed at delivering M-Files solutions to customers. Responsibilities and Duties: - Deliver customer projects on schedule and with high customer satisfaction and quality, while ensuring the defined budget and work effort objectives are met. - In the project sales phase: - Planning the project so that it can be delivered to meet the defined objectives. - Co-operating with Solution Architect to ensure that the delivered solution has been defined so that relevant details of delivery, as well as effort estimation, have been properly addressed. - Co-operating with Sales to ensure that project budget is sufficient to enable needed level of resourcing. - Co-operating with Manager/Director, Services in relevant region, to indicate the needed resourcing for the project, and to ensure such resource will be available. - Co-operating with Subcontracting Manager, to ensure the needed subcontracted deliveries can be acquired. - In the project execution phase: - Ensuring the needed consulting, Product Development (PD) and subcontracted resources are available for the project. - Establishing the project work practices, meetings and required means of communication. - Ensuring that the roles, responsibilities, expectations for each of the project stakeholders have been understood and acknowledged. - Defines the tasks allocated to the project team and external stakeholders, and follows up their completion. - Establishes and maintains the required (sufficiently high) level of communication and transparency with the customer. - Ensuring any deviations to project goals and targets are addressed and resolved in a timely manner. - Handling any scope change requests, and ensures that the impact of the changes is analyzed, and the changes get approved along with their impact on project schedule and cost. - Driving project into completion and get the deliveries approved by the customer. - *Travel could be as high as 25% or more. Collaboration Opportunities - Reports and escalates project delivery issues to, and gets guidance from, Team manager or Director, Project Management Office. - Raises subcontracting needs to Subcontracting Manager and co-operates in subcontractor selection and managing the subcontracting. - Co-operates with Sales (Sales Manager, Key Account Manager) in projects. - Co-operates with Manager/Director, Services in relevant region to receive needed consulting resources for projects. - Co-operates with SW Team Manager (Customer Projects, PD), to receive needed PD tasks for the projects. - Co-operates with Service Managers to plan and execute transition from the project to service management. Qualifications - Great Communicator: Ability to chat with anyone, from customers to team members, with ease. - Project Management: Ability to keep competing priorities balanced, organize tasks, manage resources, and handle any curveballs. - Customer Advocate: Thrives on making people happy and puts the customer first. - Quick Learner: Eager to dive into the world of M-Files and become an expert. - Team Player: Loves collaborating, brainstorming, and bringing out the best in others. Participation in our Recruitment Process - Initial Phone Screen w/People & Culture Team Member - Hiring Manager (Sr. Consulting Unit Manager) + Internal Team Member - Internal Team Member (Senior Leadership or current PM) - Panel Interview w/Possible Assessment - Final Interview: SVP, Global Services (based on availability) - *Completed Recruitment Process Time Investment for Applicant: ~Approx. 3hrs Benefits - As a remote enabled company our employees enjoy the flexibility to establish their own life/work balance. - 10 paid holidays annually. - Unlimited PTO. - Matching 401K Plan (25% of employees' contribution up to the IRS max). - Health insurance (PPO and HDHP/HSA plans offered). - Dental insurance. - Vision insurance. - Employee Health Resource App. - Monthly Remote Stipend. - Life insurance (1x employee salary). - Short-term disability (employer paid). - Long-term disability (employer paid). - Flexible Spending Plan (medical and dependent).

Role Description As a Sr. Solution Architect, you are a key part of the Consulting Services team and will play a critical role in driving our success. You will serve as Subject Matter and Solution Expert in M-Files software and Systems Integration. You will serve as the Design and Technical Lead on Key Customer engagements and work closely with the Customer and Project Team to discuss customer needs and design solutions to satisfy those requirements. Responsibilities and Duties: - Serve as Subject Matter and Solution Expert in M-Files software and Systems Integration. - Work closely with the Customer and Project Team to discuss customer needs and design solutions to satisfy those requirements on new and ongoing customer implementations. - Serve as the technical design leader on multiple projects. - Translate Business Requirements to a technical solution design to be implemented by the project consultants. - Work with other members of your project team to design, develop and deploy solutions on a varying number of Customer engagements. - Review requirements and develop solutions and relevant documentation. - Oversee delivery validation to ensure deliverables are met and exceed customer expectations for quality and reliability. - Work closely with Project Management on all aspects of project planning which includes developing timelines and outlining necessary tasks for successful project completion. - Coordinate with the Consultants on the technical aspects of deployments to ensure they are met. - Coordinate with project management and assist with any necessary change requests and product updates required for customer success from R&D and Product Management. - Assist with requirements gathering, solution design, development, deployment, migration, QA, UAT, and other consulting related engagements. - Help customer identify and clarify their needs. - Identify and validate M-Files integrations with existing data sources. - Provide consultation on design best practice. - Validate Customer Requirements are met. - Mentor and lead more junior members of the consulting unit. - Be a key participant in requirements review, solution design and documentation. - Ensure deployments exceed customer expectations for quality and reliability. - Work closely with M-Files Project Management to ensure timelines and technical aspects of a deployments are met. Qualifications - 5+ years of experience in solution architecture, systems integration, enterprise software consulting, or related technical delivery environments. - Strong experience designing and delivering solutions within enterprise information management, content services, workflow automation, or document management ecosystems. - Experience with M-Files or comparable enterprise platforms is considered a strong advantage. - Bachelor's degree in Computer Science, Information Systems, Information Management, or related field (or equivalent practical experience). - Demonstrated experience leading complex customer implementations and serving as a technical lead across multiple concurrent engagements. - Strong understanding of enterprise IT environments including cloud and on-premises infrastructure, databases, authentication systems, APIs, and application integrations. - Experience translating business requirements into scalable technical solution designs. - Strong communication and stakeholder management skills, with the ability to engage effectively with both technical and business audiences. - Experience working directly with customers in consulting, implementation, or technical advisory environments. - Ability to influence project direction, guide technical decision-making, and drive resolution across cross-functional teams. - Experience mentoring or supporting junior consultants, architects, or project team members is preferred. - Strong problem-solving mindset with the ability to navigate ambiguity and manage competing priorities. - Comfortable producing technical documentation including solution designs, architecture diagrams, and implementation documentation. - Experience with cloud technologies, systems integration methodologies, and enterprise application architecture preferred. - Ability to thrive in a fast-paced, customer-focused consulting environment. - Willingness and ability to travel as needed to support customer engagements, workshops, implementation activities, and internal collaboration meetings (travel may vary based on customer and project needs). Benefits - As a remote enabled company, our employees enjoy the flexibility to establish their own life/work balance. - 10 paid holidays annually. - Unlimited PTO. - Matching 401K Plan (25% of employees' contribution up to the IRS max). - Health insurance (PPO and HDHP/HSA plans offered). - Dental insurance. - Vision insurance. - Employee Health Resource App. - Monthly Remote Stipend. - Life insurance (1x employee salary). - Short-term disability (employer paid). - Long-term disability (employer paid). - Flexible Spending Plan (medical and dependent).

**Summary of the Role:** The Project Manager will manage projects that are aimed at delivering M-Files solutions to customers. **Responsibilities and Duties:** Deliver customer projects on schedule and with high customer satisfaction and quality, while ensuring the defined budget and work effort objectives are met. Project manager achieves these goals by: **In the project sales phase** - Planning the project so that it can be delivered to meet the defined objectives - Co-operating with Solution Architect to ensure that the delivered solution has been defined so that relevant details of delivery, as well as effort estimation, have been properly addressed - Co-operating with Sales to ensure that project budget is sufficient to enable needed level of resourcing - Co-operating with Manager/Director, Services in relevant region, to indicate the needed resourcing for the project, and to ensure such resource will be available - Co-operating with Subcontracting Manager, to ensure the needed subcontracted deliveries can be acquired ** In the project execution phase** - Ensuring the needed consulting, Product Development (PD) and subcontracted resources are available for the project - Establishing the project work practices, meetings and required means of communication - Ensuring that the roles, responsibilities, expectations for each of the project stakeholders have been understood and acknowledged - Defines the tasks allocated to the project team and external stakeholders, and follows up their completion - Establishes and maintains the required (sufficiently high) level of communication and transparency with the customer - Ensuring any deviations to project goals and targets are addressed and resolved in a timely manner - Handling any scope change requests, and ensures that the impact of the changes is analyzed, and the changes get approved along with their impact on project schedule and cost - Driving project into completion and get the deliveries approved by the customer *Travel could be as high as 25% or more **Collaboration Opportunities** Reports and escalates project delivery issues to, and gets guidance from, Team manager or Director, Project Management Office. Also raises subcontracting needs to Subcontracting Manager and co-operates in subcontractor selection and managing the subcontracting. - Co-operates with Sales (Sales Manager, Key Account Manager) in projects. - Co-operates with Manager/Director, Services in relevant region to receive needed consulting resources for projects. - Co-operates with SW Team Manager (Customer Projects, PD), to receive needed PD tasks for the projects. - Co-operates with Service Managers to plan and execute transition from the project to service management

**Key Responsibilities** **Drive partnership execution across co-sell, co-marketing, and co-development** - Translate partnership priorities into clear workstreams, owners, timelines, and deliverables—then drive them to completion. - Coordinate cross-functional execution (Sales, Marketing, Product, Engineering, RevOps / GTM Ops, Finance, Legal) to ensure commitments are delivered on time and at quality. - Proactively identify risks, bottlenecks, and decision gaps—and push them to resolution with the right stakeholders. - Own follow-through: ensure action items close, dependencies are managed, and work doesn’t stall in ambiguity. **Run the operating cadence that keeps work moving** - Lead the partnership operating rhythm: weekly execution syncs, workstream reviews, and readiness check-ins. - Ensure meetings are decision-oriented and outcome-driven (clear goals, pre-reads when needed, crisp notes, explicit owners, deadlines). - Prepare partnership leadership for internal and Microsoft-facing engagements (briefs, agendas, objectives, next steps). - Maintain alignment between what we say we’re doing and what is actually happening across teams. **Operationalize scalable processes (so execution gets easier over time)** - Build or improve practical workflows that enable Microsoft-related execution to scale (e.g., co-sell motions, field engagement requests, enablement publishing, marketplace/commercial steps, product collaboration routines). - Create lightweight standards and ways of working that reduce friction and increase repeatability—without adding bureaucracy. - Drive adoption by ensuring processes are easy to use, clearly owned, and embedded into how teams operate. **Ensure performance visibility as part of execution (not separate from it)** - Establish clear definitions of what good looks like for partnership execution (milestones, outcomes, KPI indicators). - Provide consistent operational visibility to partnership leadership: what shipped, what progressed, what’s blocked, what needs escalation. - Partner with RevOps / analytics stakeholders to ensure reporting is accurate and decision-useful; use dashboards as a tool to drive action, not as the end product. - Highlight trends and insights that improve execution quality and speed. **Microsoft-facing coordination ** - Support Microsoft interactions by ensuring tight coordination, responsiveness, and disciplined follow-through on shared initiatives. - Help orchestrate joint work across Microsoft alliance sales, product marketing, product management, and engineering counterparts. - Represent M-Files with professionalism and reliability—making it easy for Microsoft teams to engage and execute with us. **Outcomes to be achieved (what success looks like)** - Partnership initiatives consistently move from idea → plan → execution → measurable outcomes. - Cross-functional teams are aligned, blockers are escalated early, and commitments are delivered reliably. - The partnership operates with a strong cadence: clear priorities, clear owners, clear next steps, and high follow-through. - Execution scales over time through practical operational improvements and repeatable processes. - Leadership has dependable visibility into progress and performance—because execution is disciplined and well-run.

Role Description M-Files is looking for a hands-on, execution-oriented Program Manager to help run and scale our strategic partnership with Microsoft. This role sits in Strategic Operations and supports the full partnership portfolio—co-selling, co-marketing, and co-development—by driving day-to-day coordination, cross-functional execution, and operational follow-through. You will be a central force in turning partnership priorities into real outcomes: - Aligning the right internal teams - Moving decisions to closure - Unblocking execution - Ensuring we consistently deliver on commitments with Microsoft and within M-Files This role includes significant interaction with Microsoft stakeholders and requires strong internal leadership skills to coordinate across Sales, Marketing, Product, Engineering, and Operations. Great execution requires great visibility—so you will also ensure there is clear, consistent reporting and operational transparency. Key Responsibilities - Drive partnership execution across co-sell, co-marketing, and co-development - Translate partnership priorities into clear workstreams, owners, timelines, and deliverables—then drive them to completion - Coordinate cross-functional execution (Sales, Marketing, Product, Engineering, RevOps / GTM Ops, Finance, Legal) to ensure commitments are delivered on time and at quality - Proactively identify risks, bottlenecks, and decision gaps—and push them to resolution with the right stakeholders - Own follow-through: ensure action items close, dependencies are managed, and work doesn’t stall in ambiguity - Run the operating cadence that keeps work moving - Lead the partnership operating rhythm: weekly execution syncs, workstream reviews, and readiness check-ins - Ensure meetings are decision-oriented and outcome-driven (clear goals, pre-reads when needed, crisp notes, explicit owners, deadlines) - Prepare partnership leadership for internal and Microsoft-facing engagements (briefs, agendas, objectives, next steps) - Maintain alignment between what we say we’re doing and what is actually happening across teams - Operationalize scalable processes (so execution gets easier over time) - Build or improve practical workflows that enable Microsoft-related execution to scale - Create lightweight standards and ways of working that reduce friction and increase repeatability—without adding bureaucracy - Drive adoption by ensuring processes are easy to use, clearly owned, and embedded into how teams operate - Ensure performance visibility as part of execution (not separate from it) - Establish clear definitions of what good looks like for partnership execution (milestones, outcomes, KPI indicators) - Provide consistent operational visibility to partnership leadership: what shipped, what progressed, what’s blocked, what needs escalation - Partner with RevOps / analytics stakeholders to ensure reporting is accurate and decision-useful - Highlight trends and insights that improve execution quality and speed - Support Microsoft interactions by ensuring tight coordination, responsiveness, and disciplined follow-through on shared initiatives - Help orchestrate joint work across Microsoft alliance sales, product marketing, product management, and engineering counterparts - Represent M-Files with professionalism and reliability—making it easy for Microsoft teams to engage and execute with us Outcomes to be achieved (what success looks like) - Partnership initiatives consistently move from idea → plan → execution → measurable outcomes - Cross-functional teams are aligned, blockers are escalated early, and commitments are delivered reliably - The partnership operates with a strong cadence: clear priorities, clear owners, clear next steps, and high follow-through - Execution scales over time through practical operational improvements and repeatable processes - Leadership has dependable visibility into progress and performance—because execution is disciplined and well-run Qualifications - 5–10 years of experience in program management, business operations, or strategic initiative execution in SaaS / enterprise software - Demonstrated strength in cross-functional coordination: driving work across teams without direct authority - Strong execution muscle: you proactively drive clarity, set structure, remove blockers, and close loops - Excellent communication: concise, action-oriented, and comfortable with senior stakeholders - High reliability and ownership: you pride yourself on consistent execution and follow-through Preferred - Experience working with Microsoft (partner ecosystem, co-sell, marketplace, product collaboration) — helpful but not required - Partnerships exposure (alliances, ecosystem, channels) — a plus but not required - Comfort working with operational metrics and performance visibility as part of running programs (not as a standalone analytics role) Participation in our Recruitment Process - Initial Screening w/People & Culture Team Member - Hiring Manager (SVP, Strategic Operations & Corporate Development) - Additional Internal Stakeholder(s) - Possible Final Interview w/CEO Why M-Files? We are a global company with Finnish roots and with our own product that we are greatly proud of! By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market! Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey. What We Offer - As remote enabled company our employees enjoy the flexibility to establish their own life/work balance - 10 paid holidays annually - Unlimited PTO - Matching 401K Plan (25% of employee's contribution up to the IRS max) - Health insurance (PPO and HDHP/HSA plans offered) - Dental insurance - Vision insurance - Life insurance (1x employee salary) - Short-term disability (employer paid) - Long-term disability (employer paid) - Flexible Spending Plan (medical and dependent)