Resource Innovations

• Maintain electronic and hard copy filing system of applications, rebates and other supporting documents. • Communicate effectively as part of team approach with other departments in servicing customers. • Data Entry - enter data into various database applications with strong attention to detail and near-perfect accuracy. • Provide exceptional customer service and call handling in a customer centric environment. • Safeguard confidential customer information. • Willing to support any program within the department as assigned. • Other duties as assigned.

• Serve as the primary HR strategic partner to commercial leadership (Sales, Marketing, Business Development, Advisory Services) to support business growth, sales performance, and market expansion strategies. • Translate business strategies into actionable people strategies, ensuring alignment with overall company values and goals. • Collaborate closely with senior sales leaders to drive strategic initiatives including salesforce effectiveness, go-to-market capability building, and sales incentive planning. • Provide expert guidance on talent planning, succession strategies, and workforce optimization to ensure the commercial teams are resourced for future growth. • Support strategic hiring plans in collaboration with Talent Acquisition to attract and retain top sales and marketing talent. • Leverage workforce analytics to drive informed decisions on talent deployment and capability development. • Partner with commercial leadership to drive organizational design efforts, including team structure, role clarity, and reporting alignment. • Drive initiatives that support team effectiveness, cross-functional collaboration, and commercial agility. • Consult on sales performance metrics and organizational health indicators to support scalable growth. • Lead and support organizational change efforts, including business transformation, restructuring, and new operating models. • Drive culture initiatives that promote a high-performance, inclusive, and engaged workforce, especially in sales-facing roles. • Facilitate team effectiveness, engagement sessions, and offsites for commercial teams. • Provide coaching and development support to senior commercial leaders and frontline sales managers. • Partner with L&D and Talent teams to identify and implement leadership development programs tailored for the commercial organization. • Foster a continuous learning environment that supports capability building in sales, marketing, and commercial enablement. • Support the performance management cycle, including goal setting, performance calibration, and development planning. • Advise sales leadership on performance improvement plans and development strategies. • Partner with Total Rewards to align compensation and incentive programs with sales performance metrics and market competitiveness. • Manage and resolve a variety of employee relations (ER) matters within the commercial organization, including performance issues, behavioral concerns, and policy violations. • Lead complex ER investigations in collaboration with Legal, ensuring fair, thorough, and timely resolution. • Conduct interviews, gather evidence, and document findings while maintaining confidentiality, consistency, and adherence to internal protocols. • Provide expert guidance to commercial leaders on corrective actions, disciplinary processes, and risk mitigation strategies. • Maintain and track ER case data and trends, identifying root causes and recommending preventative strategies to reduce risk and support a healthy workplace culture. • Ensure consistent application of policies and practices across commercial teams, with an emphasis on fairness, objectivity, and business alignment. • Other duties as assigned.

Role Description Resource Innovations is seeking a Senior Strategic Human Resources Business Partner - Commercial Operations to join our growing team. We are seeking a highly skilled and motivated Strategic HR Business Partner Senior Manager with a strong background in HR Business Partnering to join our dynamic team. As a Senior Strategic Human Resources Business Partner, you will play a key leadership role that acts as a trusted advisor and strategic partner to the commercial business, including sales, marketing, advisory services and go-to-market teams. This role is responsible for aligning business objectives with people strategies, driving organizational effectiveness, and providing proactive HR support to senior commercial leaders. The HRBP will play a pivotal role in workforce planning, talent management, organizational development, and change leadership to help drive growth and performance across the commercial organization. Position reports to the Chief Human Resources Officer. Duties and Responsibilities - Strategic Business Partnership - Serve as the primary HR strategic partner to commercial leadership (Sales, Marketing, Business Development, Advisory Services) to support business growth, sales performance, and market expansion strategies. - Translate business strategies into actionable people strategies, ensuring alignment with overall company values and goals. - Collaborate closely with senior sales leaders to drive strategic initiatives including salesforce effectiveness, go-to-market capability building, and sales incentive planning. - Talent Strategy & Workforce Planning - Provide expert guidance on talent planning, succession strategies, and workforce optimization to ensure the commercial teams are resourced for future growth. - Support strategic hiring plans in collaboration with Talent Acquisition to attract and retain top sales and marketing talent. - Leverage workforce analytics to drive informed decisions on talent deployment and capability development. - Organizational Design & Effectiveness - Partner with commercial leadership to drive organizational design efforts, including team structure, role clarity, and reporting alignment. - Drive initiatives that support team effectiveness, cross-functional collaboration, and commercial agility. - Consult on sales performance metrics and organizational health indicators to support scalable growth. - Change Management & Culture - Lead and support organizational change efforts, including business transformation, restructuring, and new operating models. - Drive culture initiatives that promote a high-performance, inclusive, and engaged workforce, especially in sales-facing roles. - Facilitate team effectiveness, engagement sessions, and offsites for commercial teams. - Leadership Coaching & Development - Provide coaching and development support to senior commercial leaders and frontline sales managers. - Partner with L&D and Talent teams to identify and implement leadership development programs tailored for the commercial organization. - Foster a continuous learning environment that supports capability building in sales, marketing, and commercial enablement. - Performance & Rewards - Support the performance management cycle, including goal setting, performance calibration, and development planning. - Advise sales leadership on performance improvement plans and development strategies. - Partner with Total Rewards to align compensation and incentive programs with sales performance metrics and market competitiveness. - Employee Relations & Compliance - Manage and resolve a variety of employee relations (ER) matters within the commercial organization, including performance issues, behavioral concerns, and policy violations. - Lead complex ER investigations in collaboration with Legal, ensuring fair, thorough, and timely resolution. - Conduct interviews, gather evidence, and document findings while maintaining confidentiality, consistency, and adherence to internal protocols. - Provide expert guidance to commercial leaders on corrective actions, disciplinary processes, and risk mitigation strategies. - Maintain and track ER case data and trends, identifying root causes and recommending preventative strategies to reduce risk and support a healthy workplace culture. - Ensure consistent application of policies and practices across commercial teams, with an emphasis on fairness, objectivity, and business alignment. - Other duties as assigned. Qualifications - A bachelor’s degree and/or master’s degree in human resources, MBA, or related discipline. - Minimum of 8 years of progressive HR experience in a strategic HRBP role. - Experience supporting sales and commercial leadership teams, preferably in energy efficiency, sustainability or SaaS environments. - Deep understanding of sales compensation structures, incentive programs, and performance frameworks. - Familiarity with modern HR systems (e.g., Workday/Oracle, ServiceNow). - Demonstrated success in supporting organizations through rapid growth, transformation, or M&A integration. - Deep knowledge of core HR disciplines including talent management, organizational effectiveness, employee relations, and rewards. - Interest in sustainability and passionate about making a meaningful impact on the environment. Preferred Skills, Education and Experience - Certification in HR (e.g., SHRM-SCP, SPHR) or Organizational Development. - Strong interpersonal and communication skills with the ability to influence at all levels. - Analytical mindset with the ability to interpret HR metrics and provide actionable insights. - Demonstrated success in leading cross-functional change and culture initiatives. Compensation & Benefits - Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. - The compensation range for the base salary for this position is $130,000 - $160,000. - In addition to base pay, employees are eligible for a discretionary annual bonus. - We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Company Description Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Role Description Resource Innovations is seeking an Energy Efficiency Customer Services Coordinator to join our growing team in Pennsylvania. We are seeking a highly skilled and motivated Energy Efficiency Customer Services Coordinator with a strong background in energy programs, contractor coordination, and customer service to support the delivery of impactful energy initiatives. This role is critical to maintaining smooth day-to-day operations and meeting program goals and compliance requirements. - Maintain electronic and hard copy filing system of applications, rebates and other supporting documents. - Communicate effectively as part of team approach with other departments in servicing customers. - Data Entry - enter data into various database applications with strong attention to detail and near-perfect accuracy. - Provide exceptional customer service and call handling in a customer centric environment. - Safeguard confidential customer information. - Willing to support any program within the department as assigned. - Other duties as assigned. Qualifications - Must be a U.S. Citizen - Spanish-speaking bilingual - Must be located in Pennsylvania - Must be able to work 8-hour shift as assigned within the hours of 7 am to 6 pm - 2+ years previous customer service and data entry experience required - Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively - Exceptional attention to detail, time management, and organizational skills - Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives - Able to meet deadlines while adapting to shifting priorities and evolving business needs - Experience with various Microsoft programs, including Word, Excel, OneNote and Teams; experience with CRM systems preferred - Excellent written and verbal communication skills - Interest in sustainability and passionate about making a meaningful impact on the environment. Requirements - Bachelor’s degree preferred - 2+ years of experience in energy efficiency, sustainability, or project coordination preferred - Experience working with utility-sponsored rebate or incentive programs is a plus Benefits - Competitive salaries based on a candidate's skills, experience and qualifications for the position. - Compensation range for the base salary for this position is $40,000-$50,000. - Eligibility for a discretionary annual bonus. - Three weeks of paid vacation annually. - Paid holidays. - 401(k) retirement plan with employer match. - Medical, dental and vision coverage. - Parental leave. - Employee assistance program. - Commuter benefits. - Additional supplemental offerings.

Role Description Resource Innovations is seeking a Customer Service and Rebate Processing Specialist to join our growing dynamic team. As a Customer Service and Rebate Processing Specialist, you will be providing customer service support over calls and email. You will also support data entry into various database applications. - Receive data and sourcing documents, compile, sort, interpret, and verify data to be entered. - Provide basic troubleshooting and recommend solutions. - Maintain electronic and hard-copy filing system of applications, rebates, and other supporting documents. - Communicate effectively as part of a team approach with other departments in servicing customers. - Provide customer service activities such as responding to emails and phone calls. - Other duties as assigned. Qualifications - High school diploma or equivalency. - 6-12 months of related work experience in a call center environment. - Fluent in English. - Interest in sustainability and passionate about making a meaningful impact on the environment. Requirements - Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. - For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. - Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities. Benefits - Competitive salaries based on a candidate's skills, experience, and qualifications for the position. - The compensation range for the base salary for this position is $17-$21/hour. - Employees may be eligible for a discretionary annual bonus. - Comprehensive benefits package designed to promote health, financial security, and work-life balance. - Three weeks of paid vacation annually. - Paid holidays. - 401(k) retirement plan with employer match. - Medical, dental, and vision coverage. - Parental leave. - Employee assistance program. - Commuter benefits and additional supplemental offerings.

• Design and implement technical solutions for utilities and energy sectors, focusing on Demand Side Management, Transportation Electrification, and clean energy technologies. • Analyze business needs to tailor Resource Innovations' SaaS-based solutions, optimize workflows, and enhance system efficiency. • Provide expert consulting on product configuration, implementation, and ongoing support while developing technical documentation, conducting gap analyses, and ensuring seamless software integration. • Streamline system implementation and reduce manual inefficiencies through automation to drive cost savings, performance improvements, and data-driven decision-making.

Role Description Resource Innovations is seeking a Software Implementation Specialist to join our growing team remotely. We are seeking a highly skilled and motivated Software Implementation Specialist with strong energy efficiency knowledge and experience to support the continued growth of our Resource Innovations software professional services team. As Software Implementation Specialist you will design and implement technical solutions for utilities and energy sectors, focusing on Demand Side Management, Transportation Electrification, and clean energy technologies. Analyze business needs to tailor Resource Innovations' SaaS-based solutions, optimize workflows, and enhance system efficiency. Provide expert consulting on product configuration, implementation, and ongoing support while developing technical documentation, conducting gap analyses, and ensuring seamless software integration. This work enhances operational efficiency, scalability, and regulatory compliance for utilities, improving Resource Innovations' customer programs delivery. By streamlining system implementation and reducing manual inefficiencies through automation, it drives cost savings, performance improvements, and data-driven decision-making. Duties and Responsibilities - Configure and implement enterprise SaaS solutions supporting EE, transportation electrification, and other clean energy programs. - Partner with clients, Software Implementation Leads, and cross-functional teams to gather business requirements, support solution design, and deliver successful software implementations. - Configure application features, workflows, business rules, user interfaces, and client-specific functionality using low-code/no-code and enterprise SaaS platforms, SQL, and JavaScript. - Develop functional specifications, process flows, configuration documentation, and other implementation deliverables. - Support system integrations, REST APIs, ETL/data mapping, data migration, user authentication, and reporting requirements. - Assist with system configuration, testing, user acceptance testing (UAT), deployments, production releases, and post-launch support. - Troubleshoot application, configuration, integration, and data issues while working closely with Product, Engineering, and Delivery teams. - Identify opportunities to improve business processes, system usability, and implementation efficiency. - Build expertise in the Resource Innovations' SaaS platforms and implementation methodologies while providing high-quality client support. - Perform other duties as assigned. Qualifications - 3–5 years of experience implementing, configuring, or supporting enterprise SaaS, low-code/no-code, CRM, ERP, or workflow automation platforms. - Strong analytical, problem-solving, and communication skills, with experience working directly with clients and cross-functional teams. - Interest in sustainability and a passion for delivering technology solutions that create meaningful business impact. Requirements - Bachelor's degree in Computer Science, Information Systems, Information Technology, Business Information Systems, Engineering, or a related field, or an equivalent combination of education and experience. - Experience configuring enterprise SaaS applications using low-code/no-code platforms, SQL, JavaScript, and business process automation. - Experience with system integrations, REST APIs, ETL/data mapping, and user acceptance testing (UAT). - Experience in the utility, clean energy, or regulated industries is preferred but not required. Benefits - Competitive salaries based on a candidate's skills, experience, and qualifications for the position. - Compensation range for the base salary for this position is $70,000-$111,000 USD. - Eligibility for a discretionary annual bonus. - Comprehensive benefits package designed to promote health, financial security, and work-life balance. - Three weeks of paid vacation annually. - Paid holidays. - 401(k) retirement plan with employer match. - Medical, dental, and vision coverage. - Parental leave. - Employee assistance program. - Commuter benefits and additional supplemental offerings.

• Develops, manages, and fosters partnerships with multifamily property decision makers, property owners/managers, stakeholders, subcontractors, and other industry affiliates • Responsible for lead generation into the energy efficiency programs based on program guidelines • Conducts property assessments for project scoping and baseline data collection • Provides technical support to program service providers • Interprets program guidelines and provides ongoing support to contractors and subcontractors • Leads scheduled and ad hoc meetings/calls with the internal team, partners, and the utility clients • Delivers presentations and communicates program offerings tailored to stakeholders • Maintains program schedules and team activities, delegating tasks to appropriate internal personnel • Other duties as assigned

• Lead the design and implementation of complex technical systems solutions for Demand Side Management, Transportation Electrification, and clean energy technologies, catering specifically to utilities, transmission, and distribution system operators. • Conduct in-depth analysis of customer business drivers, key use cases, and high-level objectives to develop tailored, advanced solutions. • Gain and maintain expert-level knowledge of the company's no-code/low-code SaaS platforms, serving as a senior advisor and key user. • Drive the enhancement of efficiency in both internal and external systems and workflows, aligning with the strategic business goals. • Oversee the preparation of detailed gap analysis reports, use-case documents, and the development of comprehensive Technical Requirements and Specification Documents. • Provide senior-level consulting on product configuration, launch, and offer ongoing system support for a suite of Energy Efficiency management products. • Manage the full life cycle implementation of enterprise software systems, ensuring adherence to industry best practices and project guidelines. • Lead the implementation of business logic, user interfaces, and databases, collaborating closely with clients’ technical teams and stakeholders to ensure seamless integration and functionality of implemented systems. • Mentor junior analysts and contribute to team skill development, fostering a culture of continuous improvement and innovation

• Lead the implementation and configuration of enterprise SaaS solutions supporting Demand Side Management, Transportation Electrification, and other clean energy programs for utilities. • Partner directly with clients to gather business requirements, facilitate workshops, validate solutions, and guide implementation decisions throughout the project lifecycle. • Configure application features, workflows, business rules, user interfaces, and client-specific functionality using low-code/medium code configurations, HTML/CSS, and JavaScript to meet business requirements. • Develop functional specifications, solution designs, process flows, configuration documentation, and other implementation deliverables. • Lead the design and implementation of system integrations, APIs, ETL processes, data mapping, user authentication, and reporting requirements in collaboration with client technical teams. • Plan and execute solution configuration, system testing, user acceptance testing (UAT), deployment activities, and production releases. • Troubleshoot configuration, data, integration, and application issues; partnering with Product and Development teams to resolve complex technical challenges. • Identify opportunities to improve business processes, system performance, usability, and implementation efficiency. • Provide post-launch support, knowledge transfer, and ongoing solution advisory services. • Collaborate closely with Product Management, Development, Quality Assurance, and Software Project Management throughout the implementation lifecycle. • Mentor implementation consultants and provide technical leadership on complex client engagements.