• Performs full scope of architectural services including concept design, building code analysis reports, construction drawings and specifications, detailing, and support during permitting, bidding, and construction • Conducts detailed investigation of current conditions, prepares documentation and reports • Coordinates and reviews disciplines in an integrated project approach to help ensure all aspects of design and implementation are cohesive and aligned • Provides recommendations and consults on building materials selection • Ensures building and site aesthetics are incorporated within the design and are based on project requirements • Provides construction support, review of shop drawings and prepares RFIs and addendum

Role Description - Concevoir, deployer, securiser et optimiser les clusters Kubernetes (SAS Viya 4.0) - Automatiser les deployements d'infrastructure Azure via pipelines CI/CD (Azure DevOps / GitHub Actions) - Implementer les controles de securite AKS (RBAC, Network Policies, Pod Security Standards, admission controllers) - Gerer les volumes NFS et SMB via Azure NetApp Files (CSI Drivers, PV/PVC) - Administrer les clusters AKS : mises a jour Kubernetes, node pools, certificats, ingress - Assurer le logging, monitoring et optimisation (Azure Monitor, Log Analytics, Container Insights) - Garantir la haute disponibilite multi-zone et les plans de continuite et reprise apres sinistre - Saisir les heures hebdomadairement dans le systeme de gestion du temps du MFQ (gabarit Excel) - Assurer un transfert de connaissances continu aux ressources internes Deliverables - Architecture & conception - Dossier AKS cible (logique/physique, topologie reseau, HA/DR) - Diagrammes AKS - Normes et gouvernance - Recommandations FinOps - Automatisation & CI/CD - Pipelines CI/CD - Infrastructure as Code (Terraform/Bicep/ARM) - Documentation exploitation CI/CD (secrets, rollback) - Securite - Rapport controles (RBAC, Network Policies, Admission Controllers) - Scanning d'images - Azure Policy for AKS - Analyse de risques - Stockage (ANF) - Configuration volumes NFS/SMB - Documentation integration AKS-ANF - Plan capacite et performance - Administration & exploitation - Runbooks operationnels - Guide administration AKS - Procedures mise a jour SAS Viya 4.0 - Monitoring & optimisation - Configuration Azure Monitor / Container Insights - Tableaux de bord - Rapports d'optimisation des couts - Haute disponibilite & resilience - Plan HA multi-zone - Plan de continuite et reprise apres sinistre - Tests de resilience - Transfert de connaissances - Documentation technique complete - Ateliers de formation - Support post-deploiement (hypercare) - Maintien & mise a jour clusters - Bon fonctionnement continu - Application des mises a jour et correctifs - Gestion des incidents infrastructure Qualifications - Diplome universitaire de 1er cycle (BAC) en informatique, genie logiciel, genie informatique, administration option systemes d'information organisationnelle, ou discipline pertinente en TI. - Minimum 12 mois d'experience comme conseiller en architecture AKS pour une organisation d'envergure comparable au MFQ (~650 employes, infrastructure hybride Azure + on-premises). - Mandats d'au moins 90 jours demontrant la maitrise de : Azure Kubernetes Service (AKS), Ansible, DevSecOps, Cloud Azure, Terraform, Azure DevOps, PowerShell et Python ou Bash. - Connaissances et experience requises pour realiser l'ensemble des activites et biens livrables de l'article 2.2.1 du CCDE.

• Define and own application-level architecture across an assigned application portfolio, including solution structure, component design, data models, and integration patterns • Translate enterprise architectural standards set by the Principal Architect into technical designs that engineering teams can implement • Provide day-to-day technical guidance and design decisions for engineering squads, serving as the primary point of technical escalation • Lead architectural design sessions, code reviews, and technical evaluations to ensure consistency and quality across the application portfolio • Design and govern .NET and Blazor application patterns, component libraries, and UI/UX architecture using Telerik component frameworks • Define and maintain SQL Server data architecture, including schema design, query optimization strategies, and data access patterns • Author and maintain architecture documentation, design standards, and technical decision records (TDRs) • Mentor engineers across experience levels, building technical capability within the team • Evaluate and recommend tooling, frameworks, and libraries aligned with the technology roadmap • Collaborate with the Principal Architect on the progressive migration roadmap toward Azure cloud services • Partner with product and business stakeholders to understand requirements and translate them into sound technical designs • Identify and mitigate technical risk, including performance, scalability, maintainability, and security concerns • Completion of Assigned Tasks and Deliverables on Time and on Budget • Performs Other Related Duties as Assigned

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role ServiceNow is seeking a driven CRM Architect Director to serve a dual mandate: leading hands-on customer delivery engagements and partnering with our sales organization on pre-sales solutioning and scoping. This role sits at the intersection of delivery excellence and revenue growth, requiring equal fluency in architecting real-world CRM implementations and shaping compelling, credible solutions for prospective customers. Approximately half of your time will be spent in active delivery - guiding customers through complex CRM implementations, ensuring adoption, and driving measurable outcomes. The other half will be spent in pre-sales - working alongside account teams to scope engagements, respond to customer challenges, and develop implementation strategies that win trust and close deals. This is a rare opportunity for an architect who thrives both in the field and in front of prospects. What You Will Do - Lead and architect complex ServiceNow CRM implementations, owning delivery quality and customer outcomes end-to-end - Partner with sales teams on pre-sales pursuits - scoping engagements, developing implementation strategies, and building customer confidence in our approach - Create and present compelling solution designs, project scopes, and delivery roadmaps for prospective customers - Develop SOW content, effort estimates, and risk assessments that reflect realistic delivery expectations - Demonstrate a deep sense of empathy for the customer and genuine passion in helping them succeed - Engage and collaborate with ServiceNow R&D teams on escalated technical issues - Influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors and stakeholders on business process and technical problems - Review customer architecture, design processes, and system integrations to the platform - Configure solution environments to address customer requirements and business issues - Mentor field resources in implementation methodology, configuration, and best practices for CRM applications - Share best practices and known solutions with internal teams, the community, and customers to promote faster time to value - Collaborate with Product Management and Development to enhance ServiceNow products with capabilities that address customer needs - Stay current on competitive analyses and articulate differentiators between ServiceNow and its competitors Qualifications Our ideal candidate: - 10+ years of experience in customer-facing implementation and delivery roles such as Solution Architect, Technical Consultant, or developer - ideally in professional services or consulting - 10+ years in the CRM technology industry - Demonstrated pre-sales or solutioning experience - including SOW development, scoping, effort estimation, or pursuit support - Deep domain knowledge in Customer Relationship Management - Ideally ServiceNow CSA and CSM certified - Ability to perform deep architectural advisory work as well as hands-on configuration and coding in ServiceNow - Excellent verbal and written communication skills, including ability to chair sessions, present to executives, and facilitate workshops - Highly data-driven with commitment to driving customer engagement toward business outcome and value realization - Fanatical about customer success and tenacious at driving long-term customer value - Must be able to travel up to 25% annually, when applicable Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.