World Wide Technology Healthcare Solutions

Role Description The Principal Security Consultant specializing in F5 Professional Services will be responsible for scoping client engagements to support pre-sales efforts, and then leading the design, implementation, and optimization of F5 solutions for our clients. This role serves as the subject matter expert (SME) for F5 solutions and requires a deep understanding of F5 technologies and the ability to translate client requirements into effective solutions that enhance solution delivery, security, and performance. Key Responsibilities - Presales & Engagement Scoping - Solution Scoping & Definition: Work directly with clients and the sales team to accurately scope and define F5-related security services engagements, ensuring alignment with client needs, project objectives, and resource availability. - Effort Estimation (LOE): Conduct thorough technical assessments to identify key deliverables, estimate project timelines, and draft accurate Levels of Effort (LOE) and resource requirements for fixed-fee and/or time and materials projects. - Statement of Work (SOW) Development: Develop and refine Statements of Work (SOWs), create SOW templates, and align scope and client needs to both existing service offerings and custom solutions. - Proposal Support: Act as the lead technical resource during F5-related presales meetings and RFP responses, delivering presentations, answering detailed technical questions, and building client confidence. - Technical Delivery & Customization - F5 Implementation Leadership: Lead and execute advanced client engagements focused on the deployment, optimization, and operationalization of F5 solutions, including BIG-IP, LTM, GTM, ASM, AFM, APM, SSLO and F5 Distributed Cloud. - Custom Content Creation: Develop and test complex F5 integrations to address unique client security and operational challenges. - Subject Matter Expertise: Serve as the final escalation point for technical issues related to F5 deployments, troubleshooting complex platform, agent, and network communication problems. - Client Advisory: Provide strategic guidance to clients on leveraging F5 for critical initiatives. - Mentorship & Practice Development - Knowledge Transfer: Document and socialize best practices, SOW templates, and delivery methodologies to junior consultants and the wider practice team. - Thought Leadership: Stay current with the F5 product roadmap and develop new service offerings and intellectual property (IP) around emerging capabilities. Evangelize service offerings with sales organizations and other internal and external audiences to help increase revenue. - Product Management: Assist in maintaining vendor relationships and track partner-level status annually, working with teams to help maintain partner-level requirements. Work with senior management to evaluate portfolio performance, understand market trends and customer demand, gather customer feedback, and enhance service portfolio to increase attach rates and overall revenue related to F5 services. Qualifications - Minimum of 10+ years of progressive experience in cybersecurity consulting or enterprise security engineering, with at least 5 years focused specifically on F5 solutions in a deployment/operations role. - Proven experience in a client-facing capacity, including successfully scoping, pricing, and articulating complex security solutions to both technical and executive audiences. - Expert-level proficiency with F5 Application Delivery and Security Platform, including BIG-IP APM, ASM, AFM, SSLO, LTM, GTM and F5 Distributed Cloud. - Experience with cloud platforms and multicloud environments, Firewalls, WAFs, Routing, Switching, Multi-Tier Applications, OpenSSL, DNSSEC, SSL/TLS, and scripting/development experience in F5 iRules, Python, Javascript, PHP, and Perl. - Exceptional written and verbal communication skills necessary for SOW development, report writing, and client presentations. - Current F5 Certified Solution Expert, Security (F5-CSE, SEC) and F5 Certified Solution Expert, Cloud (F5-CSE, CLD) certifications are desired, or the ability to obtain them both within 60 days of hire. Staying up-to-date with F5’s certifications is required. - Ability to travel up to 25% to client sites. Requirements - Prior experience working for a major consulting firm or a large security integrator (preferred). - Industry-recognized cybersecurity certifications such as CISSP, CISM and internetworking certifications such as CCNP, CCIE (preferred). - Experience integrating F5 solutions with SIEM, SOAR, or CMDB tools (e.g., Splunk, ServiceNow, Azure Sentinel) (preferred). Benefits - Health, Dental, and Vision Care - Onsite Health Centers - Employee Assistance Program - Wellness program - Competitive pay - Profit Sharing - 401k Plan with Company Matching - Life and Disability Insurance - Tuition Reimbursement - PTO and Sick Leave (starting at 20 days per year) - Holidays (10 per year) - Parental Leave - Military Leave - Bereavement - Nursing Mothers Benefits - Voluntary Legal - Pet Insurance - Employee Discount Program

Role Description This role will reside within the Advanced Technology Center (ATC) Software Delivery team. The Senior Software Engineer is a highly skilled technical contributor responsible for designing and building full-stack software applications, AI-powered solutions, and software-centric lab environments surfaced on wwt.com, as well as contributing to paid proof of concept (PoC) engagements with customers. The ideal candidate brings deep expertise in traditional full-stack web development alongside hands-on experience with the modern AI application stack—including LLM APIs, vector databases, retrieval-augmented generation (RAG) pipelines, agentic frameworks, and AI application orchestration tools. This engineer is comfortable and enthusiastic about leveraging AI-based coding assistants as a core part of their daily development workflow to maximize productivity and code quality. The Senior Software Engineer also serves as a technical anchor on the team, contributing to code review standards, mentoring peers, and delivering software artifacts that showcase WWT’s innovation capabilities to customers and partners. Qualifications - 5+ years of professional software development experience with demonstrated depth in full-stack application development, plus at least 1-2 years of hands-on experience building AI-powered applications. - Required: Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related field, or equivalent combination of experience and education. - 3+ years of experience with one or more of the following: React or a comparable front-end framework, Node.js or Python back-end development, REST/GraphQL API design, cloud-native deployment (AWS, Azure, or GCP), Docker/Kubernetes, source control (git) and CI/CD pipelines. - Hands-on experience with LLM APIs (OpenAI, Anthropic, Azure OpenAI, etc.), vector databases (Pinecone, Weaviate, pgvector, Chroma, etc.), and agentic AI frameworks (LangChain, LlamaIndex, AutoGen, or similar) is required. - Expert proficiency in full-stack web development across the complete application stack—front-end (React, Next.js, Vue, or equivalent), back-end (Node.js, Python, Go, or equivalent), REST/GraphQL APIs, relational and NoSQL databases—with a commitment to clean, maintainable, production-quality code. - Hands-on experience designing and building AI-powered applications using the modern AI stack: LLM API integration, retrieval-augmented generation (RAG), vector databases, prompt engineering, AI agents, and AI application orchestration frameworks (LangChain, LlamaIndex, AutoGen, or similar). - Demonstrated proficiency using AI-based coding assistants (GitHub Copilot, Cursor, Claude Code, or similar) as a core part of daily development workflow; actively advocates for and models AI-augmented engineering practices that improve productivity and quality. - Strong experience with cloud-native application development and deployment (AWS, Azure, or GCP), containerization (Docker, Kubernetes), and modern DevOps/CI-CD practices including automated testing, code review, and deployment pipelines. - Ability to lead code reviews, mentor junior engineers, and set and uphold team-wide software engineering standards; technical leadership skills sufficient to serve as a senior technical contributor without formal management responsibilities. - Comfortable using Agile practices and Kanban boards as the primary method for managing and organizing work. - Excellent written and verbal communication skills; ability to explain complex technical solutions clearly to both technical and non-technical audiences and produce thorough technical documentation. - Up to 5% domestic travel required. Requirements - Design, architect, and build full-stack web applications and APIs using modern frameworks and languages (e.g., React, Next.js, Node.js, Python, TypeScript, Go) following production-quality engineering standards. - Develop and integrate AI application components including LLM-based features, retrieval-augmented generation (RAG) pipelines, vector databases, agentic workflows, and AI APIs (OpenAI, Anthropic, Azure OpenAI, Google Gemini, etc.) into full-stack applications and ATC lab environments. - Build and maintain software-centric lab environments on wwt.com and develop software prototypes that demonstrate emerging technology capabilities and showcase the art of the possible to WWT customers and partners. - Support paid proof of concept (PoC) engagements by architecting and delivering custom software solutions tailored to specific customer business challenges, working closely with the Team Lead and ATC architects to scope and execute against commitments. - Leverage AI-based coding assistants (e.g., GitHub Copilot, Cursor, Claude Code, or similar tools) as a standard and active part of the development workflow to accelerate delivery, improve code quality, and model AI-augmented engineering practices for the team. - Lead and contribute to code reviews; establish and uphold software engineering best practices for the team including coding standards, testing, documentation, and version control; mentor Software Developers and Delivery Engineers to elevate team-wide technical quality. - Collaborate with the Software Delivery Team Lead, ATC architects, and practice leads to align on technical approach, delivery priorities, and how software solutions map to WWT’s broader customer and go-to-market strategy. - Stay current on full-stack development trends, AI application tooling, cloud-native platforms, and emerging software engineering practices; actively share knowledge and emerging insights with the broader Software Delivery team. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

Role Description The Digital & AI Platforms organization at World Wide Technology is hiring a Client Solutions Director (CSD) to lead delivery of strategic digital and AI programs, build and strengthen client relationships, and grow our footprint in key accounts. The CSD will partner with senior-level client stakeholders in both business and technology roles, and lead WWT teams spanning software engineering, AI/ML engineering, design, and product, among others, to shape and execute the right solution. Success means profitable engagements, long-lasting client relationships, and outcomes that earn the next opportunity. - Own key client relationships and foster trusted partnerships to drive client satisfaction of current programs and ongoing account growth. - Build and grow partnerships with clients (C-suite/VP level) across both business leadership and engineering/technology leadership. - Define and oversee client relationship management within the program team. - Join sales team to close contracts, leading functions such as proposal strategy, pitch approach, contract writing, and negotiation strategy. - Partner with Sales to navigate the client organization to build new relationships, broaden areas of impact, and open doors to new opportunities. - Operate as ultimate business consultant to the client, bringing industry expertise and thought leadership. - Oversee Delivery Team to execute profitable engagements that create value for both the clients and WWT, with meaningful business outcomes. - Own the program strategy and shape the solutions we provide to our clients. - Serve as the primary account-level financial lead and hold accountability in meeting project budget expectations and growth goals. - Guide delivery teams in reporting and delivery updates, ensuring the client recognizes the value of the work, and escalations are made as needed. - Coach and mentor program leads and drive team health. - Serve as the ultimate lead of the client program, taking accountability for account health and business performance. - Operate as the most senior lead of the client program (encompassing multiple projects within it), and coordinate and escalate within WWT as needed. - Provide regular status and financial reporting to WWT leadership. - Lead and coordinate across internal organizational lines, ensuring we present as one unified team to the client. - Identify and pursue opportunities that create additional value for clients and WWT. - Proactively identify opportunities for new projects and pursue those, through defining a clear proposal, navigating the client’s organization to pitch to key buyers, leading a pursuit team, and more. - Identify new ways to align WWT offerings to support the client’s strategic goals. Qualifications - 15+ years of applicable experience, including 3+ years as a Digital Account Director, Digital Project Director or client-facing consultant at the Sr. Manager or Director level. - Proven track record of establishing and growing high-value relationships and partnerships with clients. - Experience presenting/pitching strategic recommendations and complex concepts to C-level executives or business owners. - Experience leading digital transformation programs such as AI/ML and GenAI, data platforms and analytics, custom software development (web, mobile, APIs, microservices), and modernization of legacy systems. - Highly skilled at leading diverse cross-functional teams to create, implement and evolve technical solutions to drive tangible, measurable client results. - Working knowledge of modern software delivery and experience leading software engineering teams. - Experience working at a digital consultancy, software product company, or technology-led agency. - Held responsibility for project financials/budget and understanding P&L. Requirements - Travel as needed to client and WWT sites (approximately 15% or less). - Bachelor’s degree in a relevant field. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

Role Description The Contracts Manager will be responsible for the management, review, and negotiation of commercial contracts. The Contracts Manager must be detail-oriented, self-motivated, and deadline-driven with prior in-house legal experience, preferably in the information technology industry, and able to work independently on multiple competing priorities. - Reviews, redlines, and negotiates customer or vendor terms and conditions for sale/purchase of technology products and services. These contracts may include: - Master Purchase Agreements - Professional Services Agreements - Statements of Work - NDAs - Affiliate Agreements - Other channel agreements - Prepares back-to-back terms and conditions from vendor quotes to WWT end user quotes. - Utilizes AI contract review and analysis tools to accelerate contract redlining, identify non-standard clauses, and flag risk areas. - Utilizes the Contract Lifecycle Management system to track and update the contract review process from start to finish. - Structures, drafts, and partners on contract negotiations both independently and in collaboration with in-house counsel. - Reviews Request for Proposal documents for areas of legal risk and guides the Proposal team to ensure submission of legally compliant proposals. - Drafts customer flowdowns addendum templates to ensure subcontractor compliance with customer contract requirements. - Communicates effectively with internal departments and sales teams to ensure contracts are properly executed. - Prepares contract summaries for internal departments, when needed, to address any non-standard terms and conditions or request approval. - Collaborates with other WWT departments to engage Subject Matter Experts where needed. Qualifications - At least three (3) years’ experience reviewing, redlining, and negotiating IT services and resale contracts primarily on third-party paper or a broad range of standard commercial contracts. - In-house legal department experience is strongly preferred. - Bachelor’s Degree in Arts/Sciences (BA/BS) or Related Field preferred. - A self-starter who utilizes contract and risk knowledge as well as best judgment to make decisions on complex or varied problems with minimal supervision. - Superior writing, analytical, critical-thinking, and communication skills, including experience engaging with sales and senior management. - Competent at using and prompting AI tools. - Ability to quickly analyze advanced and complex transactions and propose innovative, creative, and workable solutions. - Ability to work under pressure, address multiple competing priorities, and provide practical advice to business teams. - Ability to develop strong relationships with internal business units as well as with business management. - Team player willing to support fellow coworkers with urgent tasks. Requirements - Experience in the information technology industry is preferred. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

Role Description World Wide Technology is seeking a Technical Solutions Architect (TSA) – AI High-Performance Networking to join our AI & Data practice, specifically on the High-Performance Architectures (HPA) practice within Global Solutions & Architecture (GS&A). You will be WWT's subject matter expert on the network fabrics powering AI Factories — designing InfiniBand, Spectrum-X Ethernet, and RoCE architectures alongside partners including NVIDIA (Mellanox), Arista, Cisco, Juniper, and Broadcom to deliver lossless, low-latency networks for the most ambitious AI workloads on the planet. You will sit at the intersection of WWT's NVIDIA, hyperscaler, and enterprise customer engagements — translating customer business outcomes into validated, scalable fabric designs that move models from pilot to production. Expect to spend your time pairing with customer architects, leading whiteboard sessions in WWT's Advanced Technology Center (ATC), and shaping the reference designs the rest of WWT's field organization takes to market. Qualifications - 5+ years architecting, implementing, or selling high-performance enterprise networking, with strong focus on AI/ML and HPC fabrics, including: - InfiniBand & RDMA fabrics — NVIDIA Quantum-2/-3, SHARP in-network computing, NCCL collective tuning, GPUDirect RDMA - High-performance Ethernet — NVIDIA Spectrum-X, RoCEv2, lossless Ethernet (PFC/ECN/DCQCN), adaptive routing, BGP-EVPN/VXLAN at scale - Vendor platforms — Arista (EOS, 7800/7060X), Cisco (Nexus 9000, Silicon One, NX-OS/ACI), Juniper (QFX/PTX, Apstra), Broadcom Tomahawk/Jericho - AI compute integration — NVIDIA DGX/HGX/MGX, NVLink/NVSwitch, BlueField DPUs, GPUDirect Storage; familiarity with NVIDIA AI Enterprise and Mission Control - Operations & automation — Network telemetry (gNMI/INT), Ansible, Python; experience modeling congestion, bandwidth, and rail-optimized topologies - Professional skills — Executive and technical communication; experience presenting architectures and proposals; strong organization and time management - Nice to Have: NVIDIA NCP / DGX-Ready / InfiniBand certifications; cloud AI networking (AWS EFA, Azure InfiniBand, GCP); SONiC or other open NOS experience Requirements - Travel: 25–50% - Salary Range: $125,000.00 to $156,000.00 annually, based on various factors including shift, location, experience, skill set, performance, licensure and certification, and business needs. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Role Description A resourceful, hyper-curious technology professional who independently owns technical architecture decisions across digital experience-based technology solutions, organizing and leading technical teams to successful outcomes. - Responsible for the investigation, recommendation, and research of emerging technologies. - Independently developing and delivering prototypes of digital experience concepts for client review and validation. - Adept at quickly reviewing and understanding APIs, SDKs, and technical documentation. - Proactive, hyper-curious mindset focused on finding new and creative solutions. - Responsible for independently owning technical architecture on large programs. - Providing technical leadership across one or more delivery teams. - Adept at architecting solutions, assessing strengths and weaknesses of systems, and designing scalable systems. Qualifications - 10+ years of experience in software engineering. - 2+ years of experience architecting systems. - Highly proficient in a variety of technologies vertically and horizontally. - Experience with CI/CD tools and techniques. - Hands-on experience with emergent AI coding practices using LLM-based coding tools. - Experience developing software with automated unit & integration testing. - Exhibits superior communication skills, both oral and written. - Demonstrates initiative and creativity in all work efforts. - Ability to plan and manage at both strategic and tactical levels. - Effective public speaking skills and presence. - Capacity to assume more significant responsibilities over time. Requirements - Travel Requirements: Up to 25% of the time. - Salary Range: $120,000 to $145,000 annually, based on various factors. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

Role Description We are looking for a thought leader, problem solver, and a mentor to direct reports, with solid domain competency across integrations, full-stack development, SaaS, AI, and related technologies. You will operate in a dynamic, fast-paced environment, supporting a team that delivers diverse solutions to stakeholders across our Services organization. The IT Service Delivery team applies a broad range of functional and technical skills to enhance our PSA platform, which enables the Services organization to manage the full project lifecycle, including project planning, resource management, billing, and analytics. In the Team Lead role, you will: - Lead a team of six Analysts and Developers. - Manage relationships with system integrators and external partners. - Oversee platform delivery. - Partner closely with the Product team to support priority initiatives as needs arise. This role is responsible for managing the full development lifecycle, including roadmap execution, continuous improvement efforts, and overall platform maturity. Success in this position will require close collaboration with leadership, business stakeholders, vendors, and service providers to ensure strong execution and effective process integration across the business and with external customers. As a member of our leadership team, you will: - Provide leadership and promote WWT Core Values and best practices. - Grow and develop members of your team through regular 1-on-1s, coaching, and recognition. - Provide input into team members’ compensation, hire/performance improvement decisions, and promotions. - Create and foster an atmosphere of mentoring, quality, diversity, collaboration, and improvement. - Escalate and remove impediments from the teams to help them be as effective as possible. - Work with the team to provide innovative IT solutions to business challenges that align with the product strategy. - Help with the ongoing development and support of existing business processes. - Facilitate trainings for team members on the tools and project functionalities. - Participate in the design of complex solutions. - Maintain our PSA platform to foster excellent end-user experience. - Provide functional and technical leadership while promoting best practices and direction to team members. - Hold the team accountable for meeting commitments while adhering to the organization's quality, methodology, and architecture standards. - Manage training budget and provide input to staffing decisions for the team. - Determine and act upon staffing needs of the team in collaboration with other leaders. - Manage relationships with vendors (3rd party vendors, staffing vendors). - Incorporate business feedback into strategic planning and drive towards increased predictability of delivery. - Prepare and deliver informal and formal presentations to the team, department, other IT teams, and business partners. - Inspire lasting relationships with team members, leaders, and customers; building trust through proven results and added value. - Think beyond the day-to-day, talk about possibilities, create milestones and goals to gather support for team vision. - Effectively cope with ambiguity and change, fostering an environment of creativity and innovation. Qualifications - Bachelors, Masters, or MBA degree preferably in computer science or Management Information Systems; a combination of education, training, and experience may be considered in lieu of a degree. - Minimum of 7 years’ progressive experience in a related field; preferably IT, Project Financials, or have worked in a Project Portfolio Management Platform before. - Minimum of 2-5 years prior experience and passion for managing and developing people through coaching, mentoring, and servant leadership. - Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience. - Strong understanding of Project Management/business process and how technology can enhance and improve these processes preferred. - Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities. - Experience in design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process. - Utilize AGILE processes, methodologies, and practices. - Previous experience managing project initiatives across multiple IT and business organizations. Requirements - Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $115,000.00 to $142,500.00 annually. - Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. - The range for this position in other geographic locations may differ. - Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

Role Description This is a full-time direct hire position and you must currently have an active Secret Security Clearance or above. We are not able to offer visa sponsorship, 1099 status, or work with C2C for this role. The mission of the End User Core Build (EUCB) team is to enhance and support the Navy Enterprise Network (NEN) end user environment including all stages of creating and maintaining the standard end user device core build for delivery, upgrade, and security updates. As the Senior Engineer Microsoft SME, you will be responsible for creating, managing, and seamlessly delivering the Windows desktop core build ensuring quality, accuracy, and precision in all known configurations. You will provide technical excellence and guidance to your team while striving for continual improvement in everything you do. You will work in a fast-paced, time-critical environment supporting the Warfighter and bringing innovative change and value to the entire Navy/Marine Corps Intranet (NMCI). Responsibilities: - Ensure the quality delivery and success of the End User Core Build while meeting or exceeding all Government Service Level Requirements. - Actively participate in the Windows Technology Adoption Program (TAP) and Defense Information Systems Agency (DISA) Secure Host Baseline (SHB) process to beta test and influence future build releases. - Maintain and manage vendor relationships and support contracts. - Design, configure, integrate, implement, and manage the Unclassified, SECRET, and Releasable to Allies (REL-A) End User Core Images for all current and future operating systems. - Submit a revised cybersecurity authorization package for each monthly core image to the Government for approval. - Ensure each monthly core image release shall be available for shipment and/or download within one week of the official release of the triggering vendor’s Monthly Update. - Prepare and maintain 5-year Core Build Plan documentation. - Develop, submit, and execute a mitigation plan to resolve known and potential compatibility issues and vendor updates with other End User Core Build software, Information Assurance (IA) settings, IA tools, network infrastructure, network operations, and standard hardware configurations. - Report issues impacting the End User Core Build and describe mitigation plans during Executive Leadership Team meetings. - Ensure that the new build is thoroughly tested for error-free distribution. - Ensure accreditation documentation is maintained and certification is current. - Standardize and improve the core build methodology and delivery. - Identify and mitigate vulnerabilities with short suspense response and testing. - Apply DoD security standards. - Ensure required documentation is quickly, thoroughly, and accurately completed. - Review root cause analysis documentation for issues encountered. - Ensure Government software catalogs are accurate and updated in a timely manner. - Ensure all processes and procedures are strictly followed and suggest areas for improvement. - Provide technical support and troubleshooting, as required, with possible after-hours or on-call requirements. - Maintain an awareness of upcoming software patches, fixes, and releases. - Work in a diverse team environment. Qualifications - SECRET security clearance required with experience working in the DoD or DON environment. - Bachelor's Degree in Computer Science, MIS, Business, or related field with 10 years of relevant experience. - A DoD 8570 Information Assurance Technician (IAT) Level II certification is required. - An Information Technology Infrastructure Library (ITIL) version 3 Foundation certification is preferred. - Demonstrated expertise with Windows PowerShell scripting and automation. - Experience with System Center Configuration Manager (SCCM) 2007/12 or Microsoft Endpoint Configuration Manager (MECM) Current Branch design, configuration, and integration. - Experience with Windows Server 2012 R2 - 2019 platforms. - Excellent communications skills are required. - In-depth knowledge of the Microsoft Windows 10/11 operating systems and one or more of the following: Microsoft Active Directory, Tanium, and/or HP Radia is required. - General understanding of Commercial Off-the-Shelf (COTS) and Government Off-the-Shelf (GOTS) applications. Requirements - Must have an active Secret Security Clearance or above. - Preferred location: San Diego, CA - Can be Remote, Nationwide for a highly qualified candidate. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

Role Description The WWT Service Desk serves as the first point of contact for multiple ATS service offerings and acts as the central hub for all calls, incidents, requests, and records entering the ATS Operations Center and Managed Services. Service Desk Analysts play a critical role in logging, categorizing, prioritizing, and routing requests appropriately. A key responsibility is keeping users informed of their ticket status and progress at predetermined intervals throughout its lifecycle. The WWT IS Service Desk handles both client-facing and internal tickets/calls. Responsibilities: - Customer Support & Incident Resolution: - Provide first-line IT support through phone, email, chat, and web sessions. - Gather and document relevant information from customers, using support tools and additional resources as needed. - Accurately log all incidents, requests, and troubleshooting steps in the ticketing system. - Resolve basic technical issues and escalate complex issues per SLA guidelines. - Service Excellence & Communication: - Maintain high levels of customer service 24/7/365 (multiple shifts). - Ensure timely triage and escalation of issues per SLA requirements. - Communicate ticket status updates to users at key intervals. - Build positive relationships with customers through professional and proactive support. - Process Adherence & Knowledge Management: - Follow established policies, processes, and procedures while identifying areas for improvement. - Document resolutions and contribute to knowledge base updates. - Assist in cross-training team members on quick fixes and troubleshooting steps. - Technical Competence: - Support multiple clients with professionalism and insight. - Maintain working knowledge of data and voice network concepts. - Adhere to ITIL best practices and service management standard. Qualifications - College degree or 2 years of experience in an IT service desk environment. - ITIL Foundation Certification (preferred). - Experience supporting customer incidents, requests, and problems in an IT environment. - Prior IT Service Desk experience preferred. - Excellent customer service and communication skills (written & verbal). - Knowledge of MS Windows, MS Office, and ServiceNow. - Ability to prioritize and multitask effectively in a high-paced environment. - Strong problem-solving skills and ability to work within defined methodologies. - Ability to work independently and in a team-oriented environment. - Able to work first, second, or third shift in a 24X7 operation (CST Timezone). Requirements - Employment may end when customer needs decrease. - A reasonable estimate of the current base pay range for this position is $22.00 to $28.00 per hour. - Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. - The range for this position in other geographic locations may differ. - Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

Role Description Advanced hands-on knowledge of Microsoft technologies, including: - Active Directory - Exchange - SCCM - SQL failover clustering - SharePoint - Other on-premises Microsoft applications in an enterprise IT environment Strong troubleshooting skills across Windows Server and desktop operating systems. Experience with: - Hyper-V clustering and other virtualization technologies - Backup platforms such as Veeam and Commvault - Azure Local and Linux operating systems (asset) Ability to stay current with Microsoft server tools, technologies, and platform features. Experience maintaining Windows servers through effective patch management using Configuration Manager and related tools. Proven ability to: - Resolve support tickets - Maintain knowledge articles - Contribute to problem management through to full resolution At least 5 years of experience supporting internal or external clients by phone, email, or deskside. Experience with PowerShell. ITIL knowledge or certification (asset). Experience working in a 24x7 technical support environment. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field (preferred) - Windows Server Hybrid Core Infrastructure (AZ-800) - mandatory or highly preferred - Windows Server Hybrid Advanced (AZ-801) - mandatory or highly preferred - Microsoft Certified Systems Engineer (MCSE) certification - mandatory or highly preferred - ITIL Foundation Certification (v4) - nice to have - 8 to 10 years of experience in technical support, system administration, or infrastructure management - Experience in managed services or MSP environments - Experience with Windows and Linux server operating systems - Experience working in a 24x7 technical support environment Requirements - Remote work environment - Participation in a 24x7 support rotation is required Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program - Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement - Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement