Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role ServiceNow is seeking a driven CRM Architect Director to serve a dual mandate: leading hands-on customer delivery engagements and partnering with our sales organization on pre-sales solutioning and scoping. This role sits at the intersection of delivery excellence and revenue growth, requiring equal fluency in architecting real-world CRM implementations and shaping compelling, credible solutions for prospective customers. Approximately half of your time will be spent in active delivery - guiding customers through complex CRM implementations, ensuring adoption, and driving measurable outcomes. The other half will be spent in pre-sales - working alongside account teams to scope engagements, respond to customer challenges, and develop implementation strategies that win trust and close deals. This is a rare opportunity for an architect who thrives both in the field and in front of prospects. What You Will Do - Lead and architect complex ServiceNow CRM implementations, owning delivery quality and customer outcomes end-to-end - Partner with sales teams on pre-sales pursuits - scoping engagements, developing implementation strategies, and building customer confidence in our approach - Create and present compelling solution designs, project scopes, and delivery roadmaps for prospective customers - Develop SOW content, effort estimates, and risk assessments that reflect realistic delivery expectations - Demonstrate a deep sense of empathy for the customer and genuine passion in helping them succeed - Engage and collaborate with ServiceNow R&D teams on escalated technical issues - Influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors and stakeholders on business process and technical problems - Review customer architecture, design processes, and system integrations to the platform - Configure solution environments to address customer requirements and business issues - Mentor field resources in implementation methodology, configuration, and best practices for CRM applications - Share best practices and known solutions with internal teams, the community, and customers to promote faster time to value - Collaborate with Product Management and Development to enhance ServiceNow products with capabilities that address customer needs - Stay current on competitive analyses and articulate differentiators between ServiceNow and its competitors Qualifications Our ideal candidate: - 10+ years of experience in customer-facing implementation and delivery roles such as Solution Architect, Technical Consultant, or developer - ideally in professional services or consulting - 10+ years in the CRM technology industry - Demonstrated pre-sales or solutioning experience - including SOW development, scoping, effort estimation, or pursuit support - Deep domain knowledge in Customer Relationship Management - Ideally ServiceNow CSA and CSM certified - Ability to perform deep architectural advisory work as well as hands-on configuration and coding in ServiceNow - Excellent verbal and written communication skills, including ability to chair sessions, present to executives, and facilitate workshops - Highly data-driven with commitment to driving customer engagement toward business outcome and value realization - Fanatical about customer success and tenacious at driving long-term customer value - Must be able to travel up to 25% annually, when applicable Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Join our Team About this opportunity Based within the Business Area Cloud Software and Services (BCSS) - Service Area Cognitive Network Solutions (SA CNS), the Strategic Competence Unit (SCU) is a highly qualified global service delivery team located in several countries. You will be working on advanced mobile technologies and will be involved in projects with many diverse customers around the world. In this role, you will be a specialist and a go-to person in the field of RAN/E2E Network Design and Optimization (NDO). You will be working at the edge of technology being part of a true global organization that strives for excellence, team cooperation and long-term career with us. Join our Team, Grow with us What you will do - Deliver services in the area of NDO RAN/E2E, acting as a senior technical expert and Subject Matter Expert across 4G and 5G for Mobile Broadband (MBB) and Voice. - Analyze network data and deliver solutions to improve customer network performance in terms of capacity, functionality and end-user experience, working across the full mobile network ecosystem. - Lead and guide discussions with Customers (both Technical Staff and Senior Management), managing expectations and ensuring successful delivery within agreed time, scope and cost. - Propose and design technical solutions and develop high-quality technical presentations. - Contribute to knowledge transfer, documentation and information sharing within the organization. - Provide ideas and suggestions to Product Management to further enhance, evolve and expand existing offerings within the NDO portfolio. You will bring - Degree in Electrical, Electronics or Telecommunications Engineering or IT. - Fluency in Spanish and English is required. - Solid experience in ICT Industry with experience in NDO service delivery. - Strong technical expertise in 4G and 5G, Mobile Broadband (MBB) and VoLTE - Deep technical knowledge of RAN (radio interface, features, algorithms, parameters and Ericsson products), with proven ability to diagnose and resolve complex network issues. - Strong data analytics capabilities, including the use of statistical tools and methodologies to analyze and correlate network data. - Extensive experience performing advanced NDO RAN analysis and studies, providing recommendations and developing technical proposals to improve network performance and guide network evolution. - End to End understanding of mobile network services, including devices, RAN, Transport and Core. - Ability to understand customers business objectives and translate them into network performance improvements and enhanced end-user experience. - Strong communication and presentation skills, with the ability to influence both technical and senior customer stakeholders, by knowing the impact of any action/service on their business. - Team-oriented mindset, with a focus on collaboration, knowledge sharing and developing others. - Self-driven, proactive and able to perform effectively in challenging environments, with a strong ability to learn independently. - Results-oriented, with a strong focus on customer satisfaction, quality and successful project delivery. - Location & Travel: Position based in Mexico City (hybrid model), with availability to travel globally based on business needs. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Mexico (MX) || Mexico City Req ID: 784741

• Definir la arquitectura to‑be de AEM (Sites + Assets) en entornos Cloud • Diseñar modelos de contenido (Content Fragments, estructura Sites/DAM) orientados a reutilización • Definir arquitectura de integraciones (APIs, Adobe stack, sistemas externos) • Establecer modelo de seguridad y permisos • Definir estrategia de caché (Dispatcher/CDN) y rendimiento • Liderar decisiones técnicas (Core Components vs custom, templates, headless vs tradicional) • Supervisar calidad técnica, despliegues y buenas prácticas • Elaborar y mantener la documentación de arquitectura

Role Description Design and implement enterprise-grade OCI and OIC architectures aligned with Oracle best practices. - Build controlled cloud environments using Terraform to ensure governance, consistency, and repeatability. - Define reference architectures for security, scalability, availability, and resilience. - Lead integration architecture across Oracle ERP, EPM, and related platforms. - Support CRP, SIT, and UAT phases with architectural oversight. - Review and validate integration builds to ensure quality, performance, and deployment readiness. - Act as a technical authority and advisor across the program. Qualifications - Strong experience with Oracle Cloud Infrastructure (OCI). - Hands-on experience with Oracle Integration Cloud (OIC). - Terraform / Infrastructure-as-Code experience. - Strong understanding of enterprise integration patterns. - Experience supporting CRP, SIT, and UAT cycles. - Ability to lead architecture reviews and governance forums. Company Description We provide Recruitment and Staffing services to many industries and domains through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent, and compensation benchmarking makes us proud hiring partners for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with a strong understanding of clients' needs. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.