ai2io

• Define and own application-level architecture across an assigned application portfolio, including solution structure, component design, data models, and integration patterns • Translate enterprise architectural standards set by the Principal Architect into technical designs that engineering teams can implement • Provide day-to-day technical guidance and design decisions for engineering squads, serving as the primary point of technical escalation • Lead architectural design sessions, code reviews, and technical evaluations to ensure consistency and quality across the application portfolio • Design and govern .NET and Blazor application patterns, component libraries, and UI/UX architecture using Telerik component frameworks • Define and maintain SQL Server data architecture, including schema design, query optimization strategies, and data access patterns • Author and maintain architecture documentation, design standards, and technical decision records (TDRs) • Mentor engineers across experience levels, building technical capability within the team • Evaluate and recommend tooling, frameworks, and libraries aligned with the technology roadmap • Collaborate with the Principal Architect on the progressive migration roadmap toward Azure cloud services • Partner with product and business stakeholders to understand requirements and translate them into sound technical designs • Identify and mitigate technical risk, including performance, scalability, maintainability, and security concerns • Completion of Assigned Tasks and Deliverables on Time and on Budget • Performs Other Related Duties as Assigned

• As a Software Engineer Specialist, you will play a key role in designing, developing, and maintaining AI-focused software solutions and toolchains. • Collaborate with engineering colleagues to deliver intelligent applications and services that leverage technologies such as Azure AI Foundry, M365 Copilot Extensibility, the M365 Agents SDK, and Agent Framework. • Create scalable, reliable, and user-friendly solutions that streamline workflows, enhance collaboration, and deliver meaningful AI capabilities. • Perform responsibilities in alignment with organizational values, business objectives, and departmental priorities. • Help create solutions that build intelligent assistants, agents, and conversational experiences. • Incorporate Azure AI Search to enhance software functionality and build RAG- and GraphRAG-based applications on Azure with integrations between Azure OpenAI Service and Azure Machine Learning. • Utilize AI language models and prompt-engineering best practices to analyze, refine, and optimize code. • Implement intelligent features, such as auto-completion, natural language queries, and context-aware insights, within custom applications. • Collaborate effectively within the team and across engineering groups to support solution design, implementation, and delivery. • Communicate technical concepts clearly and effectively with team members and engineering partners to support collaboration and execution.

• Leverage extensive knowledge and experience in business intelligence, data analysis, and technical skills to create and implement advanced solutions • Actively participate in designing and developing new BI applications and reports, focusing on delivering actionable insights and ensuring data accuracy and reliability • Maintain and optimize existing BI solutions, addressing reported issues or adding features • Develop custom software to extend the functionality of the ERP and CRM systems • Work collaboratively with data engineers, other BI developers, and team members to ensure proper operation and acceptance of BI solutions • Assist project leadership on projects of complex scope and work independently or under limited supervision • Utilize knowledge of Power BI, SSRS, SSAS, and other BI tools to create interactive dashboards and reports • Work with the software development team to integrate BI capabilities into other applications • Use knowledge of relational database design to develop the database layer of applications • Develop and maintain ETL processes, data warehouses, and database security strategies • Prepare project progress reports for internal and external stakeholders

• The Director, Business Intelligence is the strategic leader of the Company’s enterprise data, analytics, and forecasting capabilities • This role transforms data scattered across CRM, ERP, HRIS, project performance, and financial systems into a unified, decision-grade intelligence layer • The Director sets the technical and operational direction for the Business Intelligence platform, builds and leads a high-performing analytics team, and ensures quality, accuracy, and executive usability of every metric, dashboard, and forecast • This role is responsible for establishing and maintaining BI platform standards, modernizing the data and analytics estate on Azure Data Lake and Microsoft Fabric • Lead the design and delivery of an integrated forecasting capability and provide leadership with what-if scenario tooling that models the downstream impacts of business decisions • Ensure alignment between platform architecture, analytics delivery, and business needs.

• Own and manage Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracing • Administer mailboxes, shared mailboxes, distribution groups, and Microsoft 365 groups • Troubleshoot and resolve email delivery and messaging issues across the organization • Manage Microsoft Teams environments, including team and channel provisioning, permissions, and lifecycle support • Support collaboration workflows leveraging Microsoft 365 Groups and Teams, in coordination with Identity and Access Management • Support cross-tenant collaboration capabilities, including configuration and operational support for Microsoft Entra Multi-Tenant Organization (MTO) user access and synchronization • Assist with cross-tenant user lifecycle management, ensuring proper alignment of identities, permissions, and collaboration access between organizations • Implement and support Microsoft Entra Entitlement Management, including the creation and delivery of Access Packages for governed resource access • Collaborate with Cloud Operations (Identity) to ensure proper access, group membership, and user alignment across systems and tenants • Handle Tier 2/3 support requests related to messaging, collaboration platforms, and cross-tenant collaboration scenarios • Maintain operational standards, governance policies, and documentation for messaging and collaboration platforms • Support governance and standardization of messaging and collaboration platforms, ensuring consistency, security, and scalability across tenants

• The AI Security Analyst is responsible for evaluating, governing, and securing the organization’s adoption and use of artificial intelligence tools, platforms, and integrations. • Working under the direction of the Information Security Manager, this role ensures that AI technologies are deployed with appropriate security controls, data protection standards, and risk oversight across ai2io’s multi-tenant managed services environment. • Evaluates AI tools, SaaS integrations, and platform capabilities for security risk, data exposure, and compliance alignment before and during organizational adoption. • Develops and maintains the organization’s AI governance framework, including usage policies, application approval workflows, and data classification standards for AI contexts. • Coordinates with AI platform engineering teams to ensure sensitivity labels, access controls, and data boundaries are consistently governed under a centralized security standard. • Monitors AI usage across the organization using Microsoft Defender for Cloud Apps and other telemetry sources to identify shadow AI, unauthorized integrations, and data leakage risks. • Supports GRC and identity security functions as a secondary focus, including compliance evidence collection, access reviews, and framework alignment.

• Responsible for the hands-on implementation, configuration, and ongoing management of security controls across ai2io’s Microsoft 365 and Azure environments. • Implements and maintains security controls across Microsoft Defender, Purview, Entra ID, Intune, and Azure services. • Remediates security gaps identified through risk assessments, vulnerability scans, compliance audits, and stakeholder security reviews. • Supports security operations by tuning alerts, building automation, developing runbooks, and providing Tier 2–3 incident response support. • Collaborates with the Rapid7 MDR team to ensure effective detection coverage, incident escalation, and agent health across all managed environments. • Assists in maintaining compliance with organizational security standards and applicable frameworks (NIST CSF, CIS Benchmarks, SOC 2).

• Directly manage Software Engineering Team Leads across the Business Productivity, Engineering Tools, and AI Tools teams, providing day-to-day guidance, technical direction, and performance oversight. • Hold regular one-on-ones and team reviews to assess team health, remove blockers, and ensure each team is operating at a high level of efficiency and morale. • Foster a culture of engineering excellence, continuous improvement, psychological safety, and accountability across all software development teams. • Partner with the Director of Tech Talent & People Operations on staffing plans, hiring pipelines, and workforce strategy for engineering teams; collaborate on career track development, role leveling, and succession planning. • Work closely with the Director of AI Strategy & Enablement to align engineering team capabilities and delivery roadmaps with DLB’s AI implementation goals, ensuring teams are equipped to build and maintain AI-powered solutions. • Coordinate with the Director of Solution Delivery & Client Success to translate project requirements and client feedback into engineering priorities, maintain realistic delivery timelines, and ensure client-facing commitments are met. • Establish team-level and individual performance goals aligned to departmental and organizational objectives; conduct regular performance reviews and provide structured, actionable feedback. • Define and track engineering KPIs – including delivery velocity, code quality, system reliability, and team capacity – and use these metrics to drive informed decisions and surface risks early. • Champion career development for engineering staff by identifying growth opportunities, supporting skill-building initiatives, and creating clear paths for advancement in partnership with People Operations. • Define and enforce coding standards, architectural patterns, and development best practices across all software teams to ensure high-quality, maintainable, and secure codebases. • Own the technical roadmap for the software engineering function, balancing short-term delivery demands with long-term architectural health and platform scalability. • Evaluate and introduce new tools, frameworks, and methodologies – including AI-assisted development tooling – that improve team productivity and output quality. • Oversee end-to-end engineering delivery across active projects, ensuring teams are focused, unblocked, and executing against committed timelines and scope. • Manage resource allocation across teams, anticipate capacity constraints, and make proactive adjustments to sustain reliable delivery across the portfolio. • Maintain visibility into project health across all teams and escalate risks or issues to executive leadership with recommended paths to resolution.

• Define & Manage Requirements, lead the discovery, documentation, and organization of business and system requirements • Translate stakeholder needs into clear user stories, functional requirements, and acceptance criteria with a focus on business outcomes • Partner with Client Success Managers, Product Owners, and Solution Architects to refine scope and maintain alignment throughout delivery • Collaborate Across Teams, work closely with architects, engineers, and QA to ensure technical alignment with business intent • Communicate effectively across technical and non-technical audiences • Visualize & Document Solutions, develop wireframes, workflows, and process diagrams to clarify system behavior and user experience • Document both new and legacy systems to support development, testing, and support readiness • Use Azure DevOps to manage requirements, documentation, and status tracking • Own Agile Delivery, lead Agile ceremonies (stand-ups, sprint planning, retrospectives), ensure backlog refinement and planning processes are efficient and focused on delivering value • Monitor progress and provide support to ensure stories are implemented as intended

• Protect the organization’s identity infrastructure by designing, implementing, and operating secure authentication, authorization, and access controls • Focus on Microsoft Entra ID–centric identity security, including Conditional Access, privileged access, identity lifecycle automation, and identity-driven phishing protection • Serve as the first responder for identity-based security events and partner closely with Security Engineering and GRC to reduce breach risk while enabling secure business growth • Design, implement, and maintain secure identity architectures using Microsoft Entra ID • Manage user, group, device, and service-principal identity lifecycle controls • Enforce least-privilege access using role-based access control (RBAC) • Design and operate Conditional Access policies (MFA, device trust, location, risk-based access) • Implement passwordless and phishing-resistant authentication (FIDO2, TAP) • Maintain emergency access and break-glass account controls • Implement and operate Privileged Identity Management (PIM) • Reduce standing administrative privileges across Entra ID and Azure • Conduct periodic access and privilege reviews • Automate joiner/mover/leaver processes using PowerShell and Microsoft Graph • Support access reviews and entitlement management • Integrate identity controls with HR and IT provisioning systems • Design and maintain email authentication controls (SPF, DKIM, DMARC) • Implement and manage Microsoft Defender for Office 365 anti-phishing policies • Lead identity-focused response to phishing events: Token revocation and forced sign-out • Monitor identity-related alerts and risky sign-in activity • Support investigations involving credential theft or unauthorized access